Mike responded immediately to my cry to help after I had a power surge during the freeze that…read moreknocked out my stove and dishwasher. He diagnosed the problems for both appliances and gave me reasonable costs to repair. The surge blew out the control boards on both alliances, which is an expensive part to replace, so due to the costliness of the repairs, I decided to put that money toward new ones. Although he didn't make the repairs, Mike was professional, knowledgeable and a pleasure to do business with. I recommend him and will call him again if and when I need an appliance repairman. Note I am giving ReStart 5 stars for the service I received, which was diagnosis only.

Thank you for arriving on time and fixing my problem. Everything was very professional. Mikhail…read moreexplained the cause of my refrigerator's breakdown and fixed it for a reasonable price. I'll be using you again.

Professional and trustworthy. I highly recommend Odom Appliance Service. We had an intermittent…read moreproblem with our dryer and Mr. Odom worked with us to get the problem resolved. Intermittent problems are the most difficult for any technician in any field.

Mr. Odom "Al" is awesome to work with. He is professional and fair. He recently repaired a co…read moreworkers dryer and installed my neighbors dishwasher - so if you need a fair appliance repair man - He is it in Mobile -

I recommend this business because, while they were unable to fix my appliance issue, they were…read moreable to tell me what I needed and how to get it.

This was our first time working with A & B Appliances. Our very old dryer bit the system after 18+…read moreyears. Purchased a refurbished dryer & it works perfect! Thank you for being honest & very helpful! Will definitely recommend to others & look forward to using you all again.

Moses came to my boat to fix a Kenmore washing machine. He came on the time he said. He found…read morethe issue in no time. He was courteous and professional. I will definitely use him again.

Don't waste your time!…read more Called for an appointment on Monday, March 10, 2025, for repair of my dishwasher (not functioning) and oven needed a new light fixture, and was given an appointment for "before 1:00 pm Thursday" (3/13). At just before noon on Thursday I received a voicemail message from Angie at Big Bill's indicating she was enroute to my place for the scheduled appointment and to call back to confirm receipt of her message, and which I did within a minute or so of the missed call receiving the message, leaving a voicemail myself that I had gotten it and was awaiting her arrival. When Angie arrived she asked the problem and I repeated the problem from what we discussed Monday when I made the appointment. And, since she was unable to get the dishwasher out from under the counter I did it for her. After only taking down the data plate information for each appliance Angie said "We'll have to see what he says" (without being more specific who he is) and "I will get back with you tomorrow". At this point several facts should be noted: 1. I tried providing Angie with the data plate information when I made the appointment but was told it was not necessary. 2. Angie left the dishwasher completely pulled out from under the counter when leaving. 3. I never received the promised follow up call after Angie talked with "him" the next day (Friday) as promised. 4. Angie seems to think it's perfectly okay for her to park her service vehicle in such a manner that she is blocking my neighbor's driveway (see attached photo from my security camera). Again, absolutely nothing was done other than taking down the data plate information for both appliances and leaving my dishwasher out from under the counter for me to put back. Because of these facts and circumstances I can't recommend Big Bill's to even change a light bulb.

Don't waste your time or money spent 320 replaced many parts that was not needed lasted a day after…read moretaking three weeksand they were not available had to replace it.

Perfect place to find that part you need. There are even very low resolution diagrams where you can…read morekind of make out where the part goes. My issue is the cost of shipping and their review process. Shipping: they basically have one UPS option, the slowest and most expensive possible. I has a $14 sensor shipped to me at the cost of $12. It would have been cheaper and faster to place it in an envelope and use the post office. Their site reviews: they show 4/5 stars on their site for a reason. They filter their reviews and only allow certain reviews to be posted. i.e. their site talks about how they sell through Amazon for some parts and they wont allow you to state that it would be easier to get the part via Amazon because you are "listing a competitor's site". Also when i changed the review to mention the shipping cost it was again denied because you are not allowed to talk about shipping.

If I could give a negative number, I would. I ordered a control board for a microwave during the…read more3rd week of Apr 2026. According to the website, it was to have been delivered on Apr 29. On Apr 30, I phoned to get a status. All they could do is send an email to "the vendor" and wait 3-5 business days. I had my microwave in pieces, all over my dining room, so I ordered the part from Ebay same day, then called SPD back and cancelled the part, because it obviously had not been shipped yet. Again, I was told the cancellation would result in a refund to my CC with, wait for it,"3-5 business days." And, of course, someone would call me within 48 hours to follow-up. On 5/7, I called back to get a status on the cancellation and refund. No luck this time either, but the lady I spoke with said it was escalated and someone would call be back within 24 hours this time. I checked status again on 5/11- no updates. I called again on 5/12 - again, no update, but someone would now send me an email with status on the refund. I disputed the charge on my CC and this ordeal is finally over. Back in the day, when Sears was actually Sears, the service was impeccable and things were much easier. Now, everyone you talk to there has an accent my 67 y.o. ears just can't process. They are all very nice, but no joy. This company is a train-wreck from the top down. They have zero logistical depth and they have no supply chain prowess in the least. At best, they take Internet orders and pass them along with phone calls, emails, or sticky notes and you might get your parts, or you might not. I strongly believe one of their best lines of business and profit centers are keeping your refund, or negotiating part of it out of your back pocket. Pissed doesn't begin to describe how I feel about this company. They could do much, much better and, so can you! Buy from anyone else, or have fun with them.

I was favorably impressed with On The Way Appliance. They came the same day I called, the time they…read moresaid they'd be here, and the repair tech was polite, professional, knowledgeable and repaired my dishwasher for a fair price. I definitely recommend this company!

From the owner: One Call Today And We Are......ON THE WAY! We Provide In…read moreHome Repair Of All Major Brands and Appliances. Refrigerator, Ice Maker, Oven, Stove, Dishwasher, Cooktop, Range, Hood Vent, Washer, Dryer, And Even Garbage Disposals. We Provide Written Estimates and Written Warranties on All Repairs. Free Service Call With Repair purchase. Ask About Our Senior And Military Discounts. All Of Our Technicians are Licensed and Insured. We Carry A Wide Assortment of The Most Commonly Needed Parts On Our Vehicles To Insure The Best Chances Of Repairing Your Machine In One Trip. Proudly Serving All Of Escambia and Santa Rosa Counties.

Fan motor in refrigerator (freezer compartment) was making noise and needed to be checked. Mr…read more Hughes came promptly upon calling him and said the motor should be replaced. He didn't have one available but quickly retrieved one from his supplier. Changed motor our wiped down the freezer compartment and replaced the shelving. He was very professional, quick and his price was reasonable. Thanks

Val P. I contacted Billy Hughes on June 18, 2025 regarding…read moreour refrigerator which had stopped cooling on both the freezer and refrigerator sides. He came out when he said he would, located what he thought was the problem, replaced the part, waited for the temperature to drop, and showed that it was quickly cooling. He said it could take 12 hours to a day to reach the desired temperature. It was working and continued to work. He explained everything as he worked. He was polite, informative, and showed up promptly. The only issue I had was the mark up for the part he replaced. It was marked up approximately 250 %. I'm not sure if that is the normal practice for a handyman. Overall, he did a good job and was able to fix the problem.

I called Mr. J.D. and he called me right after he missed my call, which was greatly appreciated. I…read morerequested his service as our refrigerator had stopped cooling and we needed to make sure it was not fixable. He came right out the next day and was very kind and honest that it could not be fixed. He also took the time to explain why it made more sense to buy another refrigerator instead of paying to have him fix it only for it to last a day or so, if even that. He was also very helpful in letting me know what kind of refrigerator would be best so that I would not waste my money on one that wouldn't last. I appreciate his honesty and kindness as I could not find anyone who would be able to come out as soon as he did or someone who had a reasonable rate for them to just come out to do a diagnostic to find the problem. He also charged me less than expected which was a huge blessing. I would recommend this company to anyone looking for a reliable, honest repair technician.

We have had great and dependable service from Appliance tech of Mobile…read more We have used them on more than one call and have always had quick and reliable service from them. We call no one but them for our appliance repair needs. Would recommend them to anyone that needs help with a problem. Honest, reliable and very experienced. We do live in Mobile.