This was my first time calling Appliance Repair Mobile I usually use another local company but they…read moredidn't answer. The tech was very professional arrived on time. When he told me he was finished I was surprised but my agitator is working like new again. Highly recommended!

From the owner: I have been repairing appliances for 25 years. I still attend classes to keep updated on the new…read moreproducts. I will treat everybody fair and honest.

Dennis came out and repaired our dryer on the same day we requested service. The work was done in…read moreunder 30 minutes! And the price was VERY reasonable. Thank you!!

I called Mr. J.D. and he called me right after he missed my call, which was greatly appreciated. I…read morerequested his service as our refrigerator had stopped cooling and we needed to make sure it was not fixable. He came right out the next day and was very kind and honest that it could not be fixed. He also took the time to explain why it made more sense to buy another refrigerator instead of paying to have him fix it only for it to last a day or so, if even that. He was also very helpful in letting me know what kind of refrigerator would be best so that I would not waste my money on one that wouldn't last. I appreciate his honesty and kindness as I could not find anyone who would be able to come out as soon as he did or someone who had a reasonable rate for them to just come out to do a diagnostic to find the problem. He also charged me less than expected which was a huge blessing. I would recommend this company to anyone looking for a reliable, honest repair technician.

Very polite and helpful over the phone. quick to refer. Will likely use to purchase in the future.read more

I recommend this business because, while they were unable to fix my appliance issue, they were…read moreable to tell me what I needed and how to get it.

Don't waste your time!…read more Called for an appointment on Monday, March 10, 2025, for repair of my dishwasher (not functioning) and oven needed a new light fixture, and was given an appointment for "before 1:00 pm Thursday" (3/13). At just before noon on Thursday I received a voicemail message from Angie at Big Bill's indicating she was enroute to my place for the scheduled appointment and to call back to confirm receipt of her message, and which I did within a minute or so of the missed call receiving the message, leaving a voicemail myself that I had gotten it and was awaiting her arrival. When Angie arrived she asked the problem and I repeated the problem from what we discussed Monday when I made the appointment. And, since she was unable to get the dishwasher out from under the counter I did it for her. After only taking down the data plate information for each appliance Angie said "We'll have to see what he says" (without being more specific who he is) and "I will get back with you tomorrow". At this point several facts should be noted: 1. I tried providing Angie with the data plate information when I made the appointment but was told it was not necessary. 2. Angie left the dishwasher completely pulled out from under the counter when leaving. 3. I never received the promised follow up call after Angie talked with "him" the next day (Friday) as promised. 4. Angie seems to think it's perfectly okay for her to park her service vehicle in such a manner that she is blocking my neighbor's driveway (see attached photo from my security camera). Again, absolutely nothing was done other than taking down the data plate information for both appliances and leaving my dishwasher out from under the counter for me to put back. Because of these facts and circumstances I can't recommend Big Bill's to even change a light bulb.

Don't waste your time or money spent 320 replaced many parts that was not needed lasted a day after…read moretaking three weeksand they were not available had to replace it.

Perfect place to find that part you need. There are even very low resolution diagrams where you can…read morekind of make out where the part goes. My issue is the cost of shipping and their review process. Shipping: they basically have one UPS option, the slowest and most expensive possible. I has a $14 sensor shipped to me at the cost of $12. It would have been cheaper and faster to place it in an envelope and use the post office. Their site reviews: they show 4/5 stars on their site for a reason. They filter their reviews and only allow certain reviews to be posted. i.e. their site talks about how they sell through Amazon for some parts and they wont allow you to state that it would be easier to get the part via Amazon because you are "listing a competitor's site". Also when i changed the review to mention the shipping cost it was again denied because you are not allowed to talk about shipping.

This could possibly be a fraudulent company. Once your order is placed and paid for, do NOT expect…read moreto receive it. There is no way to contact anyone actual person actual person. Their online chat is ONLY an AI loop system that says you will be contacted in 3 business days. But it's been several weeks and nothing after multiple tries. You are better off just setting your money on fire and watching it burn. At least that way you will know what happened to it.

Professional and trustworthy. I highly recommend Odom Appliance Service. We had an intermittent…read moreproblem with our dryer and Mr. Odom worked with us to get the problem resolved. Intermittent problems are the most difficult for any technician in any field.

Mr. Odom "Al" is awesome to work with. He is professional and fair. He recently repaired a co…read moreworkers dryer and installed my neighbors dishwasher - so if you need a fair appliance repair man - He is it in Mobile -

Great customer service for repair or purchase of a new vacuum. A&A carries bags & filters and…read moremore for your vacuums. I took my hand held rechargeable vacuum that was no longer working to be checked out. Tony was quick to analyze the condition of the vacuum and found that it needed a circuit board so cost to replace the part was more than half the cost of a new one. I chose the Simplicity rechargeable vacuum by Riccar. Thank you A&A for such great service!!

We had the best experience here! They are the nicest people. We will definitely buy any future…read morevacuums from them. They repaired our vacuum in less than a day and brought it to the car when I came to pick it up. Wonderful, wonderful business!

Ordered a $14 part and was not informed that shipping would be $22! Upon contacting the company the…read moresales person was very short and rude. Will be looking else where for my parts in the future.

These crooks came out to my business and when I told him what's wrong with my oven, he instantly…read moretold me I needed a new motor that will cost $300.00 without opening the oven, looking at it, or properly diagnosing it. I then went to go find out if we had warranty on it. When I came out, I saw him out in his van on the phone. He was here a total of 45 minutes trying to find a quote for the motor and labor. A 10 minute drive from Lakeside to Ann St. and total of 45 minutes of being on the phone trying to find out how much to quote me for the motor costed me 132.05...... JONES MCLEOD CHARGED ME 132.05 TO FIGURE OUT HOW MUCH THEY WILL CHARGE ME. I paid them but no way am I going to go forward with getting another lick of their 700.00 quote after today.

This company is the most unprofessional business I have ever encountered. After setting up an…read moreappointment to have my appliance assessed, I was never contacted by a staff member. My appointment came and went with no communication. My husband called to inquire and informed that he hadn't received a call from anyone there, but it wasn't a big deal. The employee reschedule the appointment for another day. The next appointment comes and goes with no communication. My husband calls again. This goes on for a couple of days. We set up an appointment, wait for a call, no one calls and my husband has to call them to inquire as to why. The last time my husband called to inquire on why no one contacted him about assessing the appliance, the employee states that "I remembered who you were and your wife was rude to me on the phone. So I didn't feel that we needed to start a professional relationship on those terms" and immediately hangs the phone up on my husband. Neither myself nor my husband was ever rude to anyone, ever. Even if they felt we or I was rude, why wouldn't you contact me and say so as opposed to rescheduling my appointments with no intent to ever come out and look at the appliance. I have worked in customer service for years and this has been the worst customer service experience I have ever received in my entire life. Very unprofessional and RUDE! Which is what they claim I was to them. DO NOT PATRONIZE!!!!!!!!!!!!!!!!!!