1. Shawn’s Appliance Service

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Daphne, AL

Shawn’s Appliance Service

5.0 (2 reviews)
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Best Buy - Spanish Fort - Display case.

Best Buy - Spanish Fort

(30 reviews)

Well, I've been a best buy customer for over 20 years. I tend to not mind paying more than online…read moresites bc I like to support brick and mortar and enjoy the customer service (normally). Today was treated terrible at the Spanish Fort, Al location. Brought in a return from 17 days ago. It was bestbuy.com. Was first informed that it was from their marketplace and that had "different return policy than Best Buy." I said that was misleading bc I went there specifically for best buy policies. Asked for the manager who then told me it was the same policy, which is "14 days and always has been." I said it used to be 30 and the manager(a younger girl) replied " You're obviously MUCH older than I am." What the hell is wrong with people? I'm not some senior citizen and even if I was, why treat customers this way? Here's the best part..I showed the manager that the ACTUAL return policy is 15 days, per their own website. So I guess after working there 4 years and being promoted, she still doesn't know the policy. I won't make the same mistake again. There's nothing special about Best Buy anymore. Unless you hate money, there's literally zero reason not to just hop on Amazon or countless other sites,like Newegg, and get better deals, better returns, and avoid being criticized about your age or given 3 answers to the same question. Now I know why I never have to wait in line there.

Didn't get the young kid's name in the computer section, but he was absolutely fabulous. Very…read moreknowledgeable of computers and took the time to explain everything in the simplest terms. Also of use geek squad at this location and was very satisfied with pricing and service.

Shawn’s Appliance Service - homeappliancerepair - Updated October 2026

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