Y'all... plumbers are the real MVPs!…read more I had a customer overfill the toilet (yes... with that ). It was absolutely disgusting -- I tried to handle it myself but nope, couldn't do it. I have a strong stomach, but apparently not that strong! GNG Plumbing came highly recommended, so I gave them a call, and let me tell you -- they were at my place within an hour and jumped right in like it was no big deal. They were friendly, professional, and totally unfazed. I was seriously impressed! They turned a nightmare of a situation into a quick, clean fix. Great customer service, fast response, and true professionals. I'm beyond thankful -- and I'll never take plumbers for granted again!

Don't let their professional facade fool you. This company puts on a great "dog-and-pony show" of…read morecompetence and patience to earn your trust, but the moment you are signed up, the price gouging begins. They even pretend to be overbooked, acting as if they are doing you a massive favor by "squeezing you in" or adjusting their schedule to accommodate you. We paid $300 for their "Deluxe Service," which was marketed as a proactive, comprehensive inspection. Despite this "thorough" check, the system failed within 48 hours in the exact area they were supposed to have serviced When we called them back to address the oversight, the "warranty" they claim to provide was non-existent. Instead, they charged $155/hour (a rate significantly higher than industry standards) and utilized predatory "flat-rate billing blocks." This meant we were billed for 3 hours of labor for a job that took a fraction of that time. When you add their 50-75%+ markup on parts, you realize you are now paying 4x-5x their initial visit price because they have you over a barrel Key reasons to stay away: Failed Inspections: Their "comprehensive" service is a facade. They failed to identify basic issues during a paid maintenance visit, then charged a premium to return and "discover" their own oversight. Predatory Billing: They require your credit card upfront so they can process the invoice immediately. This is a tactic to bypass any billing disputes--they take your money before you even have a chance to contest the unreasonable hours or egregious markups. Zero Integrity from Management: When these failures were brought to their attention, there was zero accountability and no attempt to make it right. They hide behind silly excuses rather than standing behind the quality of their workmanship or promised warranty. Do yourself a favor and find a reliable, honest plumber in the area. There are several of them, and this business unfortunately isn't one of them. Finally, don't be fooled by their public response to this (and other) reviews; they are experts at explaining away their incompetence and unprofessionalism with corporate-sounding excuses. Don't fall for it -- their lack of transparency, accountability and professionalism speak for themselves.

Fast, friendly, and honest. Always polite and clean. Knowledgeable people not out to over charge…read moreyou. Work two major projects and both were fantastic experiences.

The best part is that they were very responsive to my problem and came to do my drain cleaning on…read morethe same say that I called them. Nobody wants to have the main house drain plugged up! They arrived promptly took care of my problem very quickly. The technician was polite as well. The cost was reasonable too, I would definitely recommend them.

I arranged for Affordable to re-pipe my home in Daphne. Leo, the tech called their HVAC manager,…read moreAustin, while he was there, to take a look at some loose connections in the AC ductwork. Austin sent me a quote recommended replacing the air-conditioning unit for $12 to 14K depending on the chosen unit. He said I could "get by" for now with a new drain pan and resealing the ductwork for $2647. I called the outfit that replaced everything 10 years ago who said NO WAY the AC unit needs to be replaced. Their quote for a new pan, drain and resealing was $800. So far, the re-pipe is up to snuff. but I don't trust these guys. If you call them for any work, be sure to get a second opinion.

Affordable Plumbing sent Bridget out on one days notice to help me out. She showed up on time and…read morefigured the issue right away. She fully explained it to me and then fixed it right away. The price was reasonable and I got what I paid for. Thank you, Affordable.

Great job After 3 plumbers…read more Air Design did the job quickly And correctly A rarity Saving this number

You can also tell when people don't want to work. I used your services in May 2026 and April 2024…read more Recently, you replaced the capacitor on my AC and really, both times, you did a good job. But, the fellow that just called me said it was "strange" I owned my apartment/condo and that the company has never done work for me. You also advertise "no additional charge for emergency services" but he said pricing would start at $300 for after hours. He didn't ask me to confirm my address. As I was rapidly losing interest in the conversation, another company called. I'd probably amend the "no additional charge" statement and and suggest not telling a client it's odd they own their property.

My air conditioner was staying on 24-7 and blowing warm air. Contacted 5-Star in a Tuesday morning;…read moregot a "diagnosis" that afternoon, parts ordered and installed Thursday morning. PLUS they determined that some parts weren't needed, so no charge in those! A dishonest company would have just installed anyway, so I really appreciate their upfront and trustworthy work! Also great on communicating when techs were on the way, etc. Highly recommend!!

Fast, friendly and reliable team. They show up when scheduled and prices are fair. We needed a new…read moreair handler and it was replaced the next day.

Great and very acknowledge of the heating and cooling system…read more Technician Gary , all of the Technicians have been working with us on our A/C System

We had our AC units replaced in Oct of 2024. 1 yr. 9 months ago. Kieth says they have a 2-year…read morelabor warranty. Last week I noticed stains in my living room ceiling. I went up to the attic to investigate and found the water was splashing out of the pan onto my ceiling. I called Keith AC who sent a local guy by at the end of the day. I shut the unit down before the call. 97 outside that day. JT the tech showed up in the afternoon. Explains the unit needs to be centered in the pan. Two techs show up the next day. They investigate. I ask what they found. They said the unit was not in the pan properly and the water was allowed to escape. My secondary pan did not fill with water. The tech asked me if JT changed anything on the switch. I informed him JT said he wiped some stuff off the float. I told him JT blew the drain out from the top. I informed him I vacuumed the line from the bottom and cleared alot of clear junk. He had his assistant pour some cleaner down the p trap. I informed Eric that the installer had a terrible time getting it drain. Stay another hour trying to get water to drain. Eric agreed that he could understand why. The 40-foot drain was up and down and could not drain properly. After talking about the initial salesman saying he would recommend taking the drain out the east wall, which is under 10ft. Eric decided to take the drain out of the east wall adjacent to the drain for the secondary pain. Once that was completed the drain no longer dripped like before, it had a steady stream. Everyone was happy with the discharge, and we all agreed it should have been left the way it was just dripping. To shorten the story a bit, I called to get warranty repair. I was sent to John the foreman. He says he would send to the owner who will be back Monday. Waited til Wednesday, no calls so I called back. Later in afternoon, Matt the owner called back and says he saw the pictures and cannot know who has been in the attic since the install. I assured him no one went to the attic connected the brand-new unit to 25-year-old drain lines and rewired the cut off so the unit would not stop running when the pan filled with water. I asked him to talk to Eric. It is not an expensive repair, but to blatantly say I may have contributed to the failure is ridiculous. 1. The unit was NOT correctly placed in the pan. 2. The unit was connected to a 25-year-old drain line that was not to spec and was problematic with the old unit and I absolutely explained that to the installers as well as the 25-year-old refrigerant copper lines were used. (How long before they fail?) Same thermostat wire was used that was 25 years old as well. 3. The outside unit was placed on the existing 25 yr old slab that has sunken into the ground. The unit is not even. You can see that by eye. 4. The unit is less than 18 inches from the side of my house. 5. The cutoff was not wired correctly upon install, verified by the technician that rewired it. Yet the owner wants to say they will not cover repairs because they do not know if I have down anything in the meantime. Kieth air never called for a 1 yr checkup like they said was part of the deal. JT came by one time after the install because the outside unit was making noise. He tightened a few screws. You do not take a 25-year-old unit out of a house and put a brand-new unit in but keep all the plumbing from the old unit. Why would you? Save time or money? I am within my 24-month labor warranty. I cannot believe I am having to do this over what should have been a professional job. Looks like the owner trains his people to cut corners and mix words. I hope Matt Kieth calls back and owns up to the mistakes of his company. I really do.

My AC went down in the morning and I call and got on the schedule, the tech that came out was…read morereally a sales person, who gave me a quote without really digging to deep. Instead of getting my system fixed I got a sales pitch. The second HVAC company repaired the outside part. $200.

This company and its employees are some of the best I have ever worked with. The quote I received…read morewas fair and in line with what I expected. Once they started the install they kept us informed every step of the way and their employees went out of their way to ensure we were satisfied. If you are in the market for a standby generator, you cannot go wrong with having Baldwin do the job.

Tim was early, very quick to knock the job out and had a very fair price. I will contact him…read moreanytime I need any plumbing work.

There is nothing honest about this company. He failed to show up for our scheduled appointment…read morewithout notice. After waiting two hours, I called to inquire, and he claimed he was waiting for me to confirm. However, we had already confirmed the appointment the previous day, including the agreed-upon price and arrival time.