I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

Very professional and on time, very knowledgeable and no price gauging. He is in high demand so if…read morehe gives you an appointment, please keep it!, he is worth the wait!

Used them for our family pool since the 1980's ... always there to keep the pool running and…read morelooking crystal clear

I'm really disappointed with how Olympic Hot Tub handled what should have been a straightforward…read morewarranty issue. I own an Olympic Flair hot tub, and recently about half of the lighting system stopped working. I scheduled a service visit expecting a typical warranty repair. The technician came out, did an initial inspection, and noted some trace evidence of mouse activity inside the cabinet. At that point, he stopped work and the issue was effectively denied as a warranty claim. Here's the problem with that. This isn't about "mice being present." This is about the fact that mice were able to get inside the sealed cabinet of the hot tub in the first place. A product like this, with internal electrical components, should be designed and installed in a way that reasonably prevents that kind of access. The spa has not been modified, moved, or subjected to anything outside of normal residential use. Instead of addressing that root issue, Olympic chose to treat it as customer-caused damage and declined to proceed with repair. That doesn't sit right with me. I've since escalated this because the real concern here is product integrity. If rodents can get into the internal components, that's a design or installation issue, not just "bad luck." To be fair, the technician was professional and easy to work with. The frustration is with how the situation was handled after that point. If you're considering buying from Olympic, I'd recommend asking very specific questions about how their tubs are sealed and how they handle situations like this under warranty. That part of the experience has been disappointing. I'm still hopeful they'll step up and make this right, but as it stands, this hasn't been a great experience.

We own a rental business, and when our spa stopped working, it directly impacted our business, we…read morehad to issue guest refunds every day it was down, so timely service was critical which we discussed with Olympic upfront. Olympic sent out a technician who correctly diagnosed the issue. Following this I called Olympic approximately 4-5 times requesting a quote and trying to schedule repairs. Each time, I was told an estimate would be sent within 24 hours which would never come. Unfortunately, it took two weeks just to receive a quote from the company despite multiple attempts on our end. Due to the ongoing delays and the financial impact, we ended up hiring another company that allowed us to order the needed part immediately and came out within two days to complete the repair. Overall, the customer service was quite lacking, and communication and follow up was extremely poor. Based on our experience, we would not use Olympic again

Superb service. Superb skills. Superb work ethic. I wish I could give them 15 stars, especially…read moreafter my infuriating experience with another local hot tub repair service. Kenny showed up on time, quickly isolated the issue, and was back within a week with the correct repair part. This new part took some tinkering to fit in my older hot tub, and he stayed until the job was completed to perfection. I can't recommend them highly enough. One of my best experiences with a repair company. He got it done on time and for the price quoted to me in advance. Also, for the record, I am in Lacey, WA. I have no idea why Yelp thinks I live in Kansas.

Our, rather old, hot tub quit working--no heat, no light, no circulation--when we tried to fire it…read moreup for the summer. Based on the reviews on this site we decided to reach out to Certified Hot Tub Repair to see if they could figure out what went wrong. Kenny came pretty promptly and was able to identify what our problem was (a failed heating element) and get it replaced. He gave us some good advice regarding maintenance of the tub and how to discourage rodents from getting under the tub. We were very pleased with his service!

Absolute scam!! I made an appointment for a spa and pool cleaning and pool 101 for a Friday. I…read morereceived no text or email notification. So I even called to double check the time. Frank showed up on the wrong day....he then let himself into our pool house and got started without me on the property. He didn't seem to know how to work our older Penatair system. He struggled with the controls then told me the jacuzzi was broken and might need $6-7k of repairs. He said he heater was also possibly broken and that he would do research on the parts and text me a quote. K never heard back. Since what Frank told me was the opposite of our pool inspector before we bought the home, I decided to have a second opinion. Jacuzzi is working great and heater works. Everything Frank said was wrong. I later went to a local pool and spa store and mentioned my experience and was told he is known in the areanfor scamming people. DO NOT go with this guy!

LEFT ME WORSE OFF THAN I WAS. My pool heater had a small…read moregas leak and was red-tagged by the gas company, although it was actually still operational. My home warranty company had trouble finding a vendor over the Christmas/New Year's holiday but finally found this guy, and I'm sorry they did. Frank, the owner, came out reasonably quickly after I paid the $150 service call fee upfront. He indicated that a part would be required to replace the part that was leaking gas. Well, long story short. After many delays, ostensibly waiting for the part, someone (not Frank) came out and disassembled the heater but did not have the replacement part. Then I had to pay $600 upfront for the future part and service, which never came. After several phone discussions, a no-show service call, and a threat to sue, Frank promised to refund my money; I finally was able to recover $431.83 of the 594.58 I had paid him. After talking to him on the phone again, he promised to send the balance but never did. In the end, the gutted heater could not be repaired by anyone since the person who disassembled it took the parts with him and left me a gutted pool heater (see photo). It cost me $4000 plus dollars to replace the entire unit. Don't use this company. They are unreliable and not to be trusted. I would give them zero stars. FYI, I am NOT one of these folks who only give bad reviews. I am a trusted Yelp reviewer with four years of Yelp Elite Squad experience, and they don't award these badges easily. Take it from me and save yourself some trouble. If you DO need spa or pool repair, call Rain City Pools. (See my 5-star review) https://www.yelp.com/biz/rain-city-pools-everett Excelcior!

AMAZING Company and Crew!! We are so blessed to have the chance to work with Cesar and Janette at…read moreNW Pools and Spa from the design, construction and finishing of our little boutique pool! Working in such a small space, design was key. They took the time to sit with us and walk thru the process, several times!! From City requirements to making last minute changes and additions, they stood by us with every step. If I had a question and/or concern, I knew that if I called...they would answer and discuss every detail. The knowledge and experience that Cesar, Janette and Susan have was SO helpful, we simply could not see going thru this process with anyone else. We could not be more happy with the outcome...we LOVE, LOVE, LOVE our new pool - THANK YOU so much NW Pools and Spa!! We highly recommend your services :)

From the owner: We build custom Pools and Spas. We have a design team that…read morehelps to make your dream come true. We're a small company and do all work ourselves, which allows us to do better quality work We can also renovate your pool to make it look fantastic. Our concrete work is way above the rest.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.