Michael is the man! No doubt! He repaired my Mom's old iPhone that she was quite accustomed to …read more Needed a new charging port and battery which he did with amazing turnaround and at a very reasonable cost. Saved her from having to buy and learn a new phone. He cares about his work and customers.Highly recommend . Thank you Michael!

In recent months I've used Cellular Gallery twice, first for a broken phone power jack, second for…read morea broken laptop keyboard. Both times they provided ideal service: quick, thorough, and reasonably priced. They identified the problem and offered alternative solutions. I will return whenever I have another problem and recommend the without reservation.

We had the most wonderful experience at this store today. I bought my sister in, we had lots of…read morethings to ask. We bought two phones, two iPads, screens and other things because of how great she is. If you ever need help and are looking for the right person who takes their time, explains everything in full detail, and shows you how to set up and use these devices, see Rochelle and give her a raise.

I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

The staff here are very helpful. One time my phone just turned off and I couldn't restart it. I…read morewalked in and within 5 minutes the staff showed me how to restart it, if the usual way didn't work. I also downloaded the T-Life app and on Tuesdays they have deals, which are fun! I have received a tote bag, umbrella, blanket, etc. The staff are also very patient when there are issues with my phone, or when my front glass has cracked. Fortunately for me, I have insurance, so the staff guided me on how to make an appointment with an affiliate local repair shop. Thank you T Mobile!

Chance seems to be loving his job: really helping and doing his best in the greats mode.read more

Adding more comments as I am getting more bills on a canceled service…read more An absolute nightmare! Since I cancelled my Verizon service, I have received several more bills. To dispute the charges, I have called them many times and heard many apologies and promises to credit the unsubstantiated charges, but they still went ahead and charged me. I filed a dispute through my bank with their documented email of the credits I was promised. I have also placed a stop payment at my bank on any future charges and have canceled autopay. I just received another bill from Verizon charging me a fee for my bank declining more attempts to charge my account. Mind you, I disconnected Verizon internet on 10/2/2025, over a month ago, and my phone a week before that. Bottom line, their low introductory prices, that are supposed to last 3 years with the basic service and 5 years with Plus and Ultimate, are fake. I have paid over $400 so far, and I am still getting billed. Stay away from this provider. Their 5G network is not reliable, but you keep getting billed for the service promised but not rendered.

I arrived when the shop opened and was told my iphone battery could be replaced in 30 minutes. I…read moresat in the car, and sure enough, 30 minutes later the job was done! The employee who did the service was friendly and kind. The pricing was totally reasonable. I checked my settings and it says the new battery is at 100% capacity so I expect it will work will, but if not, it is under warranty for 90 days.

They were able to revive my father-in-law's Ipod Touch 4th Generation. I was helped by Luciano and…read moremust say that I appreciate the effort and professionalism that he put into the battery replacement. With all of the e-waste and people that don't know how to discard old electronics, it's nice to give this device another life. I know that buying another one of these would be less than the parts and labor, but supporting a local business and giving my father-in-law HIS iPod is priceless. The service is a great value that gives these devices an extended life. I would definitely return here to repair my electronic devices or replace the batteries, where applicable.

This is one of those "human terrarium" style Apple Stores that are all glass walls and trees…read moreinside. As a Macbook and iPhone owner, I follow Apple stuff online, but periodically enjoy going into one of the stores to see stuff in person. Even when I'm not intending on buying. Currently I have a iPhone 16 Pro Max. I bought it maybe three months before the iPhone 17 came out. I was checking out the specs and differences and chatted with one of the staff members on duty. And he actualy discouraged me from upgrading as new versions were on the horizon in the near future. I appreciate folks that give you the quick and dirty about merchandise. It made me want to visit this store again. Lack of upselling = good value in my opinion. I would give this store a five but my policy is to never give chains more than a four. So you'll have to live with that.

I had a very frustrating experience at the Apple Store on the Third Street Promenade…read more I actually came in ready to purchase a product. Before doing so, I wanted to address a previous experience and clarify information I had been given on an earlier visit. Instead of acting professionally and treating me with respect, the opposite happened. Steffon avoided directly answering my questions and kept redirecting the conversation with unrelated inquiries. I was trying to resolve a clear discrepancy between what I had previously been told and what I was now being told. There was no effort to reconcile the difference or provide clarity. When I realized the conversation was going nowhere, I asked to speak with someone else. I was told no one else was available. I then asked if I could speak with another associate at a different time, and Steffon stated he would not find someone else for me to talk to. Refusing to escalate or provide another point of contact is not acceptable customer service. I own almost every major Apple product and have been a loyal customer for years. I walked in prepared to spend money and left feeling dismissed instead. This review is the beginning of my escalation. I refuse to accept subpar service, especially from a brand that positions itself as premium. I expect this to be reviewed and addressed appropriately. Customers deserve professionalism and respect. This experience did not meet that standard.

Jackson was so incredibly helpful and patient while I was trying to figure out how to become an…read moreauthorized user on my family plan when I got a new phone last-minute. Thank you!

Service is amazing , I recommend "Angelica " who helped me with getting a new phone and line . It…read morewas very quick and easy process even got me to buy some accessories I see this young girl becoming a top employee for sure !!! . Thank you Angelica .

A Google Store recently opened on the corner of Third and Broadway in Downtown Santa Monica. I had…read morenever been in a Google Store before so I went inside to see what it was like. They had all sorts of Google stuff, like Google mugs and Google socks. Although it was shortly after 10:00am on a weekday there were many people in the store looking at Google products. I saw all sorts of things I didn't know Google made. It's a very nice store.

It's a sleek, immersive spot for Pixel phones, Nest devices, and other Google goodies. The layout…read moreis inviting, and the hands-on experience lets you explore the tech up close. The staff is friendly and knowledgeable, making it easy to find what you need. A must-visit for any Google fan!

Walked in here to get my I phone charging port fixed. Alex helped me out and fixed it less than 5…read moreminutes. Friendly and quick service, definitely coming back if I have future phone issues.

Fast and professional service. The price was very reasonable and the person was very friendly ;)read more

I didn't think someone could do worse than a cable company, but T-Mobile and this store managed to…read moredo just that. During my recent visit, I encountered a disinterested employee, another employee playing on his phone, and chaotic business records. As I left, the store manager asked if I was happy with the service. When I voiced my frustration, he looked down at his phone. I'm relieved that I no longer have to deal with this disaster of a phone company.

Ed and Leroy were very helpful, as well as kind. All of my questions were answered and I felt a…read moregood communication. Highly recommend going to this location.