Extremely impressed with the hospitality of the staff. Major shoutout to our lovely host Debbie and our glorious server Matthew.

We arrived at about 9:15 on Saturday night and were greeted warmly and seated immediately. It did take a while for our server to come to our table, and it took a very long time for our drinks to arrive. I ordered a margarita with no salt, but it arrived with salt anyway. My husband ordered a Blue Moon, which was very good. We ordered the 1/2 price apps which are a great deal after 9pm. The apps are a full sized portion for only half the cost. Our choices were Boneless wings with buffalo sauce on the side, mozzarella sticks, and spinach & artichoke dip. All of the food was ok - just what you would expect from Applebees. It just took a very long time to arrive, which was surprising since the restaurant wasn't very busy and usually chain restaurants are pretty good at keeping things moving quickly. All in all, I'd go back if we are in the area again. The after 9pm specials are a good value, and the restaurant is clean and safe. Just wish the food and drinks were served more quickly, but over all, we had a good experience here. read more

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"Carly (the bartender) is a vibe." --This lady sitting next to me at the bar I agree. She's really funny and cool. read more

Applebee's is my local go to after 9pm, the 1/2 price apps and beer specials are a good deal . I got the Whole Lotta Bacon burger after watching a review online , that reviewer LOVED it ! I liked mine , it was good , I don't think they put any of the " bacon sauce" on it ? Needed some mayo or more sauce . I'd give it a 7 out of 10, the waffle fries were good ? Could have used a few more . I'll be back . read more

Applebee's Grill + Bar - The Whole Lotta Bacon. Burger - American Near Me - Springfield, Massachusetts

Was craving a late snack and swung by Applebees. Friendly service with a smile. Onion Rings, Fish and Chips and Apple Pie w Ice Cream. Satisfied and enjoyed my meal. Very yummy read more

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This place has a problem with keeping Blue Moon on tap. I come here daily more for the Blue Moon than anything. They run out consistently now every 3 weeks, for the FIFTH time now. This hasn't happened in YEARS that I've come here. YEARS. Now that management has changed, so has their ability to keep their best selling draft beer in stock. I'm pretty disappointed. This has been my go to place for a Blue Moon for years but I guess all things must pass. The new management, to me, are f-ing losers and I hate them. read more

I had Nariah for a server on Boston road Springfield she provided amazing service attentive quick pleasant and did everything with a smile

My parents came home very upset / in their 80's - mom was a server back in the day for many years- what happened : slow service more than 40 minutes - food ice cold - steak tough -potatoes were cold - portions small - not as on the menu - their server went home mid shift upset - the next server said - was overall unpleasant experience / I gave them soup and sandwiches when they got home and put on Seinfeld / damage control - thanks Applebee's :/ read more

Service was completely trash hostess just hangout in the back waitress don't check on u gives you the wrong stuff and the food is mid only 1star is worth it i wish i went to chilies after my experience this place has gone into the gutter read more

Food came out hot and fresh. Steak cooked to order. Dessert was amazing! Service was top notch from beginning to end. read more

Applebee's Grill + Bar - 6oz steak, Cole slaw and mashed potatoes - American Near Me - Springfield, Massachusetts

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Yep, i recommend. Went in for lunch and had a great experience. Service was wonderful, place was clean and quiet and food was good. Really haven't had a bad experience at any Applebee's that would keep us from going back. Great place for a good affordable meal. read more

Upon arrival no greeting at all and hurry us to order our food and waitress ran the wrong order then came to tell us one the wrong order arrived and then she corrected our order and waited another 35 min for our food we was starving and the food was overcooked and salty food quality was sloppy look like it was microwaved, then leaving no fairwell ans waiting for the waitress to tell us how much we owed we had to take a monitor from another table to pay our bill. It was a horribly experience never again. read more

I am so disappointed and I don't like leaving negative reviews but I really feel I did not get my money worth on Saturday, January 25th I ordered the fried fish and my two sizes garlic, mashed potatoes and coleslaw. When they brought the food to me the fish was not fully cook. The dough was very soggy not crispy at all. The garlic mashed potatoes had no taste and it wasn't even a full serving . The coleslaw was put in one of those little cups that they put the tartar sauce in not a full serving and it did not taste good at all. I truly feel I did not get my moneys worth I am not a happy customer and normally we go to Applebee's and dine inside. This is my first time doing take out never again. how can you improve? Have your staff to take pride whenever preparing food for your customers, bottom line, they are representing your industry. read more

I took my mother who has dementia and I need a service dog. ‍ Out for a Mother's Day's dinner. The staff went out of their way to help us. Kenzie even offered to help my mom wash her hands. So Thank you read more

Terrible chain. Always hated this place. No choice because of business trip. I had the grilled chicken Alfredo fettuccine with broccoli. The chicken was OK. The rest had absolutely no flavor, the broccoli was so overcooked and was mush-no vitamins left there. Disgusting! Still hate this place. I would NEVER recommend any Applebee's to anyone. read more

Had some good apps at 1/2 price tonight but our server had an attitude problem, probably from being short staffed, but there was no real urgency from her and I found it rude that she asked if I wanted change back then taking her tip money before we left the table. read more

Wow oh wow. 20 people? No problem. Some young people? No problem. A lot of food? No problem. This Applebees took great care of me and my 20 person party. The waitresses were very attentive and patient to all of us. Do you know who wasn't attentive, caring, patient, or helpful? dollar car rental. They were so bad I didn't give their name a capital letter. They don't deserve it. If you ever use dollar car rental you will sink into a hole of depression and never emerge. Thank you :) read more

This is the worst applebees I have ever been to in my life. The service was absolutely terrible. We entered the applebees and there is no one there at the hostess stand. We wait about 10 mins before someone comes to talk to us. The staff members see us but ignore us. Then the lady says we are short staffed, there is going to be a 25 minute wait. First of all, the applebees was pretty empty. Also, it is graduation season and they should have more staff. We are waiting and waiting. Then finally the manager comes and says you were quoted 20 minutes and we have your table ready now. However, he had it with such a nasty attitude. First all we have 4 kids and one is an infant. No consideration was taken. Then our server was Janae and she tried to make the situation better and was super nice. However, the food took forever to come. We had to wait like an hour for our food. My sister in laws steak was undercooked twice. Therefore, she ordered something. Then the staff in the kitchen started fighting and we can hear it because we were sitting in the back of the restaurant. It was just an unpleasant experience. I would never return. It took us 2.5 hrs to be fed on a Tuesday night. DONT COME HERE! read more

Haven't been to this place in over eight years, after tonight I remember why. Wanted an inexpensive dinner so we thought we'd try it. Nope. Service was sketchy but he was nice and was training so it wasn't super awful. The apps came out late. The pretzels and pub cheese were the best thing about this meal, though they were greasy and the chips (& salsa) were like hard- like maybe stale? I'm not sure, maybe they stayed under the heat lamp too long... Our five year old had Kraft Mac and cheese and an apple sauce. For $6.49. I had fish and chips (I couldn't find anything appetizing on the menu and thought what the heck?) it looked like an entire fish came out. There seemed to be so much breading on it I have no idea where the fish went. The fries were soggy and cold. My guy had a burger- which he said was as good as the chips, so that wasn't good. We both left pretty much everything on our plates, which we never do... Oh and the $1 Long Island ice teas were pretty much all sour mix. It was a relief to brush my teeth as soon as we got home. See ya in another 8 years, Applebee's; but I hope this review is available to remind metro not even bother. read more

Stickers were left on my lemons in my drink. My burger was gross, and service was meh. Not to mention the empty place had music thumping like a club at 2am. Probably wouldn't return to this location any time soon read more

Waited 10 mins to be seated. Looked almost every staff in the eyes before someone asked if I had been told how long my wait was expected. Waitress placed orders for wrong food. Very slow service. read more

I came here on a Thursday with my mom to celebrate her birthday. When we arrived, we were seated right away since there was only a handful of patrons inside, which I didn't mind. We got the option of a booth or table and we chose a booth. The server we ended up with was extremely kind and helpful. We didn't order any appetizers, only entrees. My mom ordered the Oriental chicken salad, and I got the whiskey bacon burger. The salad was pretty good, the dressing was creamy and sweet, and the portion was very generous. The burger was on the bland side, and the patty was overcooked. There was a sauce on the burger which was too flavorful and overpowered the blandness, so there was an imbalance in the taste. The most redeeming part of this entire meal was the dessert though. We ordered the apple Blondie with ice cream, and it was absolutely delicious. The Blondie was warm and the coldness of the ice cream on top provided a perfect contrast. Overall, the meal wasn't too exciting. read more

Applebee's Grill + Bar - Apple Blondie dessert - American Near Me - Springfield, Massachusetts

If I could give them a less then a star I would. The food was horrendous. The server was courteous and polite. But, our food came out cold. Dry and over cooked. Our food also took a very long time to get to us. We were told they were waiting on fries. But our fries came out cold so explain that one As far as a chain restaurants Applebee's is the worst. There is nothing fancy about this place it's food is disgusting I really hope they go out of business so no one hast to go through this. read more

This one is better v. the one in Westfield, MA I'll say. Service was better, food was served prompt as they did & the crowd was low but this was to my advantage. Food was as I hoped & tasted really good no doubt. The place is well lighted, bar is stocked with spirits & they got the place with good vibes, wi-fi which is free, and they do have TV's so if you got a sports game you want to see here you go & little note these ones seem to have a bit of specials so you get bang for the buck. read more

I must say I was completely annoyed during the whole visit.. Finally got a table 25mins later ( I understand that part. That's ok) sat down and waited for the waitress to take our order 10-15 minutes later she took the drink order. Kids drinks took 2 mins adult drinks took about 20mins. Got the drinks and finally took our meal orders.. (at this point I wanted to just leave) Served the appetizer for the table with no plates or silverware. The waitress never came back over I had to flag down another employee.. my sister never got her soup she ordered. The food comes probably 25mins later cold and they completely forgot my 3 year old nephews food! Yet again the waitress is NO WHERE TO BE FOUND! ((Meanwhile the couple that came in behind us have already been served dinner, ate, paid their bill and left!)) I will never ever eat at this horrible restaurant!! read more

Came here to watch the game and our service was pretty disappointing. We waited over 10 minutes to put in our food order. The waitress never came to check in on us. We werent able to find him to get more drinks when we were finished with our first ones. read more

I previously reviewed my dining experience at this location back in January. Following up with my review, which I also sent to Applebee's corporate, I received a call from Patrick, one of the managers, and discussed my dining experience. Patrick said that what I experienced was inexcusable and to please come back and try it again (and in the interest of full disclosure, corporate forwarded me a $20 gift eCard right after). Also, he said to ask for him next time in to make sure that I have a pleasant dining experience. I was out shopping in the area with my sister-in-law and my two kids at Eastfield Mall (farewell, Macy's) and decided to grab dinner while in the area. I suggested Applebee's since it was just after 5pm and I figured it would be a quiet time to eat. We arrived and were promptly seated by Steve. I asked who the working managers were and told me their two names and I told him I was supposed to ask for Patrick, explained that I'd had a previously bad dining experience and asked what the procedure was to use my eCard from my phone. He told me "No problem... we'll make sure we take good care of you" as we were seated. Famous last words! After waiting for around five minutes, a server stopped by the table for a second and asked "have you been taken care of?" --- which we hadn't --- and took our drink orders. I will note here that I saw a server do the same thing shortly thereafter at another waiting table, suggesting that they were clueless as to what tables they were assigned to. We ended up ordering two of the 2-for-$20 combos... which each include an appetizer and two entrees. The apps ordered were their Wonton Tacos (cilantro and slaw on the side) and Mozzarella Sticks. For entrees, my sis-in-law ordered the Quesadilla Burger and the three of us all ordered the Three-Cheese Chicken Cavatappi. The server asked my kids if they wanted the bruschetta tomatoes on theirs, and I said to leave them on mine but bring theirs on the side. The kids played with the on-table video games, keeping them occupied while we waited... and waited... and waited... oh... and did I mention... waited. The appetizers FINALLY came out, and were actually delicious. The Wontons had a good flavor to them and Moz Sticks were your typical deep fried previously frozen fare. Then... the entrees came. The Quesa Burger was fine, served with house chips. My kids' meals each came with the bruschetta on the side, as requested. I found my dish to be kind of bland, thinking that the bruschetta should have brought out the flavor of the food. My son enjoyed his and my daughter commented on the small amount of Chicken on top of her pasta. As I was eating my food, I commented to my sister-in-law about how bland mine was and she suggested that I ask for additional Parmesan Cheese. I opted not to, but as I looked at my son's plate I realized why it was so bland. The only cheese on mine WAS the Parmesan Cheese. The pasta was box-fresh never tossed in Alfredo Sauce. My daughter's was lightly tossed. So... we had three of the same meal all prepped differently (and wrong). There was no basil in any of our meals and the best way to describe the bruschetta is as little pieces of chopped tomato with no added seasonings. In looking at the menu picture of this dish, it in no way compared to it. Sadly, this is the same issue I had the last time I ate at this restaurant. The server came over and asked how the meal was. I told her that I figured out why my entree was so bland, explaining about how there was no sauce on my pasta. She said "sorry about that" and I told her that she didn't make the food. She left, and I figured she would inform one of the managers... If she did... they did nothing! The bill was delivered and I asked about using the eCard. She wrote down the numbers and was at the back of the restaurant station with one of the managers for ten minutes trying to figure out how to apply the card to the bill. I'd also given her my credit card for the balance since she said that they had to apply them both manually together. O-kay. She dropped off the bill... told us to have a good night... and that was it. A manager never stopped by the table... checked up on us... and as with my last dining experience on January 7th... epic failure. I looked at my sister-in-law and asked "am I being overly critical about our dining experience?" She responded that if anything, I was giving them more of a chance than she would have. She reiterated that all three of the same dish came out differently and that the wait staff was too busy socializing among themselves (and a few patrons that they obviously knew) to be bothered with patrons. As we left (about 7:15pm) I noticed there was no one near the host station and a few of the staff (and manager) were all congregated at the cash station in the back. read more

Service was absolutely amazing. The manager stopped by my table, he seemed like a useless tub of lard. I think his name was Tony. Whatever, he made no impression. Service was great though. Food was amazing too. read more

I've come to Applebees often and each time I enjoy myself. But today, my waiter Steve was a well mannered and proficient at his job. Steve is very kind and very attentive to his customer. He is the far best waiter I've had and I highly recommend his service. Other than my great waiter service, the food was great. The food was on point , I had ordered the shrimp steak sirloin and the food was cooked just as I had asked and still sizzling when it was served. As soon as you went in the restaurant the kind girl had attended us very and place us in a area where I had requested. The place was clean and organized and quiet. Overall, I give this place a four star because the place was great and I had enjoyed the food but what had failed was the cleanliness of the silverware was not as clean as it should be. Definitely, continue going to this restaurant. read more

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Service terrible from beginning to end. Had to send drink back several times because glasses were dirty. When they brought the cheeseburger, that had to be sent back as well. Service was slow and food was mediocre. NEVER going back to this location again!!! read more

I ordered chicken tacos and they gave me wonton tacos instead, the plates were dirty and the railing on the side of the table were filled with dust. We waited 10 minutes just for a table because the guy took forever to clean a single table. the rest of the things we ordered tasted horrible, just one taco had costed 7 dollars. The chips and dip had a piece of chicken In it. I wouldn't recommend eating here! read more

Ehhh, the service could have been much better. My steak was REALLY under cooked, I ordered it medium. My server walked away before I could cut into it and check. It was raw on the edge plus the extra cost "sauteed onion" was raw. Looked like it was on the grill for a few seconds... I patiently waited for her to come back around but instead I watched her chatting it up. Eventually she came over and I showed it to her. She did apologized right away and the look on her face showed she was shocked as well. Manager came and brought me back a different steak that was well done not medium rare as requested. It came out like 3 mins after i sent it back. Maybe they gave me another order? I didn't bother saying anything. Everyone would have been done by then. All in all it was an ehh experience. Not horrible but not the best. There are plenty of other chains out there to go to. read more

This was a very bad experience. Half price appetizers till 5, but they are out of onion rings, mozzarella sticks and queso cheese, so they wouldn't sell me nachos either. 2 for 20 meals include an appetizer to share, your choice of appetizers consists of artichoke dip or artichoke dip, yuck! After having to pass on the appetizers, we got house salads that were nothing to brag about and were charged 3.95 each for the lousy 1.95 house salads. I would not recommend this Applebee's to anyone, nor will I ever go back. read more

Food is delicious. Carside to go is awesome except they consistently screw up my order. Once they got it right. The past 3-4 times, something was missing. by The time we realize it's missing it's too late. read more

Staff is always friendly and easy to get seated. Food comes out fast and then are open late. Definitely a place to go if you want to relax and not be in a usual loud restaurant. read more

Visited this Applebee's on 12/3/16 and Alexis was my server. She was very friendly and kind to my 2 kids and I admire that! Gave us great service and we definitely will ask for her again! Great job Alexis ! Keep up the good hard wodk read more

Ok, so I have been to this Applebee's before and my dining was pretty good. The atmosphere was good, I just didn't enjoy my Cajun chicken and my guest didn't enjoy her shrimp item off the two for $24 side of the menu. Our dishes needless to say are mostly sitting in the refrigerator. I just think they had a bad day....maybe not!!! read more

Applebee's is an OK chain to start with. This 1 star is solely a reflection of the service. Sorry Raul you need to work on your server game.

Service is slow sometimes but never horribly so, but the food is usually good for what you pay for (albeit I usually just get the three cheese chicken penne); not really sure what some of you guys expected lmao, it's an Applebee's on Boston Rd in Springfield, not Mr. Fancy's Gourmet Museum of Dishes and Cuisine read more

they keep missing up my order twice and they keep blaming the doordash driving when it all in the same bag so it's your people who keep Messing up , the manger is awful You just lost a customer . read more