Hostess very friendly greeted us immediately and opened the door for guests and was very accommodating. She was busing tables and hostessing. Seated in 3 minutes. Waited 10 minutes before the waitress came around. We ordered the 2-$25 deal. Our drinks were delivered, and our appetizer came. Chips spinach dip salsa delicious. Two of the cheesy burgers and delicious French fries. Booth Seats were comfortable, too short for high top tables. It's a loud restaurant. Overall it was a good experience. read more

Food: great deals weekly and daily Half price apps and half price drinks Service: kind girls who work there Ambiance: average 3 drinks maximum which is weird but other spots exist that are more sports bars. read more

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Did curb to go order. Food was supposed to be ready at 7:05. Waiting in car 5 minutes. 10 minutes. No one comes. I go inside. Give them my name. Worker goes to the kitchen. Comes back and says they are bagging it. A man comes in gets his food. Food goes out to two cars. Then two more cars get their food. Another worker comes , says there was a problem with one of the pasta dishes. They had to remake it. I had to wait 30 minutes for my food. I was 5 minutes away from were I was staying. All but the 1 pasta dish was cold. My appetizer sampler was cold and a little soggy. Very disappointed read more

Food was supposed to be gluten free, came covered with tortilla chips(containing gluten). Had an empty drink for 3/4 of the meal. Took forever to come out by the tame replacements came it was an hour and a half of waiting. read more

Door staff are very friendly. Didn't see a server for 10 minutes. Drinks took 20 minutes to come and food took 40. The burger was overdone and fries were cold. The saving grace was the manager comped the drinks and took $10 off the bill. It's been several years since we gave Applebee's a chance. Unfortunately, not much has changed. read more

What a lunch hour rush, The waiting time was getting longer and longer for every couple entering the door, and we had to wait for 20ish minutes to be seated due to a lack of staff as plenty of empty tables were visible to us. Anyway, we got seated and placed our order with the lovely Brook as our waitress, super speedy service from the time placing the order to seeing it on our table (not sure because they wanted us to eat and leave so they could serve others or if this is their standards). The food was amazing, especially the buffalo wings and the chicken lime fiesta. Their double cheeseburger was average and the chicken alfredo was what you expect from it but the service was great and even when something was wrong with one of the orders, Brook immediately replaced it with another one free of charge. I guess you can say it was a pleasant experience as a wholesome but certainly there is room for improvement. Nevertheless, with staff like Brook, you can always find a place to enjoy a good meal and unwind a pit. And yes, you must try their triple chocolate meltdown, captivating. :) read more

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8/7/25 Plattsburgh NY The atmosphere is good. It's obviously a appetizer and drinks place. It's the perfect place to unwind. If you're in a hurry you will need a great deal of patience. I have never had a bad meal here. The food has always been tasty and well presented . I am writing to apologize for my sister's and neighbor's behavior. Our waiter, Nathan, was very accommodating and polite. My sister and my friend ending up being very rude to Nathan for things out of his control. He finally put my sister in her place. Good for you, Nathan! read more

If you are eating at Applebees request to have elliot as ur server me and my wife went here for dinner one night and his customer service was absolutely amazing he had a cheerful attitude and just made. Are night 100% we will definitely come back here to eat read more

We love this Applebee's. We were just there this past Labor Day weekend. There was a line out the door. Put our name in and waited in the bar area. We saw Elisabeth at the bar and waved and smiled. She helped ups before. She remembered us & came over and said hello. She remembered our names and also that what I had on my salad. So awesome. Especially when everyone and everything is going by so fast! She wishes us well and then we were seated. Kristine took care of us! She as well was fantastic! Truly. They were short-staffed and slammed. What was great is that Kristine & Elisabeth both acknowledged that and still took GREAT care of us. Food came out....so good. I wish all places had really great employees like Elisabeth and Kristine. Makes a huge difference. Everyone was great! WE will be back. read more

Had 3 drinks at bar after work, ordered a 4th and someone who is in charge came over said corporate policy is I had to order food if I wanted another drink. I said why would you cost your team a tip she just said it's corporate policy, tip 0$ read more

Not a single star it took them 3 hours for our main dish and 2 hours for our appetizer it was a terrible experience once our food came out it was cold which made no sense because if they were done they shoulda been brought out not sitting there in the back getting cold and when I brought it to the manager's attention he offered fry's which honestly I didn't eat because our stomachs were turned never going back! In I could give no stars I would! read more

My wife and I chose this restaurant because the parking lot was fairly empty. Went inside and saw over half of the tables were empty. The hostesses asked us how many were in our party and we informed her 2. We were then told it would be a 25 minute wait. We left. This is our second such experience with this establishment. read more

Restaurant policy only 4 tables per server, waited 25 minutes to get seated. Many open tables to have been seated, 1.5 hours to get a quick lunch. I won't return. Food was good and server was great! read more

Hi everyone. I have been here for over 20 minutes and my food is not here. I already finished my strawberry lemonade and am onto a glass of water. This is unacceptable. I am starving as I have sweat my ass off in volleyball for two hours before this. I need my salmon along with my double side of mash potatoes. This is getting a bit bonkers -Michael read more

Applebee's Grill + Bar - American Near Me - Plattsburgh, New York

The service was very friendly. The food was terrible, the steak in our salads was like beef jerky, couldn't even chew it. We wouldn't go back, many other choices in the area read more

It's been a year since my first review and I've been to Applebees about a dozen times since, with some disappointing experiences the more I ventured off and tried new things from the menu. Do NOT get the riblets - they are dry, difficult to eat. Nothing like regular ribs. These are full of tiny bones you have to pick through. They had an all-you-can-eat promo for these, but you have to wait a while to get a second serving and it's just not satisfying, fall off the bone type ribs. Do NOT get the fish and chips - Overcooked, my fish tasted freezer burnt The 4 cheese macaroni dish I liked so much seems to be increasingly sweet every time I go. Their cheese sauce tastes more like the honey glazed chicken sauce. The pasta is often mushy and not cheesy enough, it's all too sweet when I'm expecting a savory dish. Boneless chicken wings are hit or miss. Either they are drenched in sauce making them soggy, or too dry. I only recommend Applebees for half price apps during happy hour, 2 to 5pm and after 9pm. Their food isn't worth full price. read more

This place was a disappointment. The bartender (older woman) measured all of our liquor because its the NY state law, which she mentioned, however, we observed, when her friend arrived, she didn't measure any of his drinks. We were pissed! Also, they have no sound on their TV, she stated its a law for that too. The manager chatted with every single person in the restaurant. Very friendly to everyone. But with myself and my friend, she made eye contact SEVERAL times but not once smiled or asked us how our meal was. No communication or friendly gestures at all. She was cold and kind of rude with us. Definitely didn't appreciate that. I gave it two stars because the food wasn't bad. Wasn't great but wasn't bad. Just the service and their attitudes were very unwelcoming. read more

Apparently customer satisfaction is not a concern for this business as we were charged $4 extra for alfredo sauce as the meal came out dry and they did not offer to make it correct read more

Possibly the worst Applebees in America. Long waitstimes for a table despite large waiter staff, and empty tables everywhere. Non existent managers, avoid customer contact.Totally Inattentive and unapologetic bartender. Extremely late entrees after appetizers. Totally rude servers. I've been to many Applebees across the country. This was the absolute worst one. Bathrooms are filthy. read more

Ordered food food for myself and my family last night and was not impressed at all my food was badly under cooked to the point I didn't eat it in fear of getting sick called to talk to them about it and didn't get much of a option to get the issue fixed was pretty much told my loss needless to say won't be going back read more

I came in after my prom with a group of my friends and it wasn't busy at all and yet my food and my friends food looked like it has been sitting for 15 minutes or longer. I got the boneless wings and it was really dry and very hard to eat my friend also got them and he barely ate anything at all. My friend got the chicken broccoli Alfredo and the noodles were hard and there was close to no sauce at all and everything was cold it looked as if it was sitting and my boyfriends steak looked old the chicken we got was burnt. I've come here a couple times but will no longer be coming back the best part of our meals were the drinks!!!! read more

I stopped into this establishment on business and I could not be more displeased. I usually am a frequent patron of Applebees, but I was treated with disrespect at this location. I ordered through my account on the website, and was not treated with the hospitality I usually receive at their locations. Pickup locations were not clear, and each server I encountered was displeased to help me. Food was cold, and under portioned. Won't be back. read more

Applebee's Grill + Bar - Cold fries. - American Near Me - Plattsburgh, New York

Probably the nicest staff I have seen when dining out recently, hands down. Food on par as well everything was nice fresh hot and juicy. read more

This was my first time ever and I loves it but the menu is so big that I will have to go back a few times to try more of the menu items. They have great specials like now I have 2 for 20$ so you can have either 2 salads or an appetizer to share (4 or 5 to choose from) 2 entrees (4 or 5 to choose from) you also have the same deal but for 25$ with different entrée options. The service was fast but not super friendly and the waitress looked rush when she answered my question even though the place was pretty empty. I had the boneless bite for appetizer and they were ok but had better. I took the fiesta chicken and even if the mexicain rice was not good at all the chicken was nice and juicy so its all good. read more

Applebee's Grill + Bar - American Near Me - Plattsburgh, New York

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My family and I arrived and greeted by a very nice waitress Tami who brought us to a table in her section We sat and watched as more parties entered the building, all of which were greeted by Tami because for some strange reason the hostess was no where to be found. I've personally been in this industry for a very long time, so for anyone who knows the industry you know what's going on just by watching! We ordered our drinks and food, and were very pleased with our service with Tami. All of a sudden there was a hostess, blonde hair, tattoos. I watched her as our table wasn't far from the hostess stand and this girl was a disaster. She was all over the place, frantically pacing the floors, very fidgety, constantly moving, rubbing her face, playing with her hair... it was very alarming. We watched another person come in and visit her, with a passing of something and some money between the two. My husband also noticed it and we thought okay what the hell is wrong with her. Something was said out loud by another table in the same section we were in about her and how clearly she had to be on drugs. They also made the comment they had been watching her and couldn't believe it. When multiple patrons realize whats going on and this girl is watched under management, how is this acceptable? I understand everyone is short staffed right now and needs help, but if this is what greets people at the door, I'll choose to never come back through the doors. read more

One of very few restaurants with in-house seating spaced out due to the pandemic. They ask you to scan a QR code on the table to access their menu-smart phone needed for that. I have to believe they have a traditional menu if you need that.Staff wears masks and customers are asked to wear until seated or when they leave their table for rest room or trip to the bar. We had 3 entrees 8 oz sirloin steak, double shrimp, shrimp on fettuccine. We all enjoyed our entrees and being able to sit in a restaurant to dine. read more

I've had a wide spectrum of experiences at this particular location. The service has always been great, but it seems to be a 50/50 gamble when it comes to the food. I came here a couple weeks ago and the food was great, but when I went last night it was mediocre at best- soggy bun on my burger, cold hard fries, etc. Pretty hit or miss. read more

nous allons aux USA environs aux 3 semaines, nous aimons nos voisins du sud, on aimais finir notre séjour chez Applebee pour un bon breuvage et souper mais là ça deviens irritant de l'attente à la porte alors que les tables sont vides ont nous dit qu'il y a une attente de 25 minutes, nous parlons français mon épouse fait son possible mais je dois l'aider en lui traduisant quelques mots le serveur a même sourit à sa consœur de travail, je lui ai fait savoir qu'il n'y avait rien de comique, nous allons donc trouver un autre restaurant accueillant qui respecte sa clientèle. read more

Really nice staff but currently indoor dining and tables are all too close together. The staff was wearing masks but again the guests who are dining clearly are not and are waaay to close eating, drinking and talking . So we decided to order and take out instead. read more

I give this place 4 stars because of the excellent service. The food of course was very good but what stood out to me the most was the team effort to take care of everyone. The waiter was super. Not sure what his name was but had a full sleeve tattoo. Maybe that will help identify him. Lol He was working super hard. Running around taking multiple table orders, multi tasking, sweeping the carpet in between. Not 1 second of rest but also being patient and personable with everyone. In addition, the manager came by twice to ask how everything was. Very attentive and friedly service. You can tell this place cares about its customers. read more

terrible terrible terrible wait 15 minutes to be seated got to table ignored for 10 minutes waiter takes my order waited 30 minutes I left because my order never came. have had bad service before thought I would try again but now I won't be back. they said not enough staff maybe you should raise the pay like other places and you would have a lot more business this was in Plattsburgh ny read more

Great service, food is good. Must be saving money on the heat, everyone wearing coats. No a comfortable place for a cold night. Turn the dam heat on. Last visit here, try 99 they leave the heat on for you! read more

My wife and and I and her twin brother and sister went in to the Plattsburgh location, I am a active marine and got 1.30 off our bill which was around 80 dollars. And we went back later in the night, and went to the bar to sit and then were told we couldn't sit there due to Donovan's orders, we were sat food was great we thought. But we were absolutely disgusted with the service we have received. Absolutely upsetting and unacceptable way to greet guests, my wife's twin brother was absolutely upset at the service we received. It was an incredibly bad experience and will not be returning or spending my money with this establishment due to Donovan and how he treated us. Not a good place to eat if you are looking for a family establishment. Sad how horribly downhill this place has gone. It was disappointing due to my wife being excited to take us all out after my being gone due to training for 4 months. Would not recommend. 0/10 hope you can start to find better management. read more

a zero would be more fitting . was there with my partner for 30 minutes . had two drinks and was told that we were not allowed to have more than 3 unless we ordered food . was going too order food and proceeded to be told we can't have more than 4 drinks even after ordered food . anyone else have this issue . bone sober going in . never been told this at an Applebees in my entire life . saw the male make bartender make some remarks too the very nice female bartender . she had no excuse for why we aren't allowed to have more . told her we are staying next door at the hotel . seems too me the male bartender has some self esteem issues that need to be corrected if he's working behind a bar. read more

I went here yesterday with my family. Waiter was nice and we got our drinks almost right away, so obviously we ordered after that. It wasn't packed when we ordered our food, but there was a lot of people there. We all ordered (3 meals + one kids meal). It took an hour for us get our food that was ok, but the shrimp I had didn't taste like anything really special. Overall a "meh" experience read more

I had gone there tonight to enjoy a meal with my family after spending a day school shopping. The food was not the best we had to ask for our appetizers and drinks; we ended up with two waitresses due to a shift change and they were both okay until it was time to pay our bill. When trying to pay with their electric pad it declined my card knowing I had enough on my card to pay I had no problem handing it over to our second waitress so she could use it at their register- before walking away she had stated their system has been giving them an issue lately. After walking to the register she had yelled over to our table "are you putting him on your bill also?" Speaking about my 8 year old son who is bi racial and a few shades darker than me his latina mother, but to our waitress I guess because of that he couldn't be my son until I replied with " yes he's mine". Again my card declined twice and both times the same waitress felt the need to yell that it had declined in front of everyone instead of walking over nicely to me and addressing the problem. After leaving I went to a atm; there was no issue with my card it was indeed their system having a malfunction. She must of realized she made a scene that was very much unnecessary because she did not return to our table after dropping off the receipts. I will not be going back nor would I suggest anyone else to spend their money here. For the simple fact that they hire people who feel the need to yell at their customers and embarrassing them when it's not the customers fault but theirs and for some reason in 2020 it only makes sense if you are the same color as the child you are with for them to be your actual child. read more

We were staying a La Quinta hotel and we ordered with Uber eats and the order was wrong and no condiments for burgers and side orders missing. Normally we should go through Uber eat but kids were hungry and screaming. I took a chance and called manager at Applebee's and she was so helpful and so nice she rectified the order and delivered the order herself at the hotel. Such a sweet person read more

Awful service. Our food took forever. We were sitting for at least half an hour before we got our food. Our server, Virginia, was extremely rude and disrespectful. I saw her mingling with some friends at another table across the restaurant while we waited her to come take our order after we had already been there for at least half an hour. Our next server wasn't much better. Terrible experience we had especially with Virginia, and although we were regulars, we will not be returning. COVID regulations were NOT being followed, I witnessed our server taking her mask off several times in the dining room to speak. Tables were not seated six feet apart either. Food was shit and we were charged twice for everything we had to have her come back not once but twice to fix our bill. Worst restaurant experience I've ever had. read more

This place shouldn't be around anymore. Food? Absolute garbage. The dumpster out back would've tasted better then the food we were served. Let's not forget how downhill they have gone. The boneless wings were more dry then the Sahara desert. Alfredo sauce tasted like broccoli juice mixed with cornstarch. Staff was very friendly. read more

I ordered the three cheese chicken penne, they forgot my chicken. I asked for it, and halfway done my meal they brought it out. Then they charged me an extra $5 for the chicken. My meal should've been $12.99 and they charged me extra. Not happy, never going there again. Disappointed. read more