The restaurant is currently under a renovation but they were still open. Our waitress Celeste is really nice and good. They had a new special I will post the picture so you can get it. The burger special was just a regular burger but still good. The manager I think her name was Bernadette sounded kind of rude on the phone. You can hear here raise he voice very loudly maybe she should turn down the music if she can't hear. She also never comes by the table to check on customers like most Apple bees do. Overall we had a good lunch and thank you Celeste! read more

Applebee's Grill + Bar - The newest lunch deal for $10.99 - American Near Me - Pinole, California

The service here has become really disappointing. Every time we come in, it seems like they don't have certain alcohols available. That's understandable, but instead of the bartender offering alternatives or trying to help, we're simply told, "No, we don't have that." The way it's communicated comes across as rude and unwelcoming. We've been coming to Applebee's for a while, and unfortunately, the service just isn't what it used to be. Happy Hour and the 2 for $20 deal aren't worth it when the overall experience feels so unpleasant. At this point, I think this may be our last visit to Applebee's. It's disappointing because we genuinely used to enjoy coming here. read more

Went out to eat after my nephews football game, only to be severely let down. We ordered drinks, appetizers and entrees. Upon arrival of the appetizers, you could tell that the wings had been sitting under the heat lamp for some time as they came out somewhat dry. We were all hungry and had already been waiting a while (1 hour) so we dug in. We waited another 30 mins and entrees began to arrive. 2 of us ordered steaks that came with mashed potatoes and broccoli. We were brought 1 steak with fries and broccoli. Our server walked away after dropping it off. When we asked our server, Oscar, about the mashed potatoes he said "oh maybe they ran out or something I don't know". We politely asked if he could double check with the kitchen if they would be able to make more or if they were completely out and also if he could bring A1 steak sauce. He went and brought out other entrees, the A1 and let us know that they are making more mashed potatoes. He then asked if we had everything we needed and I let him know I was still missing my steak. He asked if I was sure and I reminded him of my order. He left and came back with my plate. I asked if it was the medium rare steak and he said yes. He walked away and I cut into a well done steak that looked more like a burger patty.. when we came back around another time I showed him the steak (at this point everyone is pretty much done eating). He said something along the lines of "yeah that's not medium rare I don't know". I let him know I wouldn't be needing it remade and I wouldn't be eating it and asked that he just take that and an untouched salad. I was about to hand him the plates and he said to leave them at the table. He left, I seen him talk to the manager, Felipe. (we had met when he was assisting other tables for Oscar's area) Felipe came over and when I repeated the same thing and showed him the inside of the cut steak he looked at me so confused like he could not understand why I was sending it back and he seemed annoyed. They both did at this point which is so confusing. whatever you do, don't come here. read more

UPDATE 6/19: Came here with my wife for the drink of the month because I really wanted the cute "Pool" cup out comes in. Found out they charge a $1 for you to keep it. We sat at the bar and was met by Carmen and Alejandra. They both were very pleasant. Carmen was our main waitress and she was beyond accommodating with all of our requests. She smiled through it all. My issue was with my food. I ordered a broccoli and chicken Alfredo. My wife order the bourbon chicken and shrimp. I requested my broccoli on the side and extra alfredo sauce. We waited a good amount of time for our food after our appetizer. My wife's food was nice and hot. All my food was between lukewarm and cold. I had to send it back. When it came out the 2nd time, way after my wife finished her meal, it was steaming hot. That's the way it should have been the 1st time around. Honestly it was not even packed when we placed our order. My entree was comp'd. I sent my food back three times due to it not being made as I requested. The first 2 times, it was the steak dinner. The last time it was the burger. I did not eat anything after that. The manager was very understanding. Removed the meals from the check. read more

Applebee's Grill + Bar - American Near Me - Pinole, California

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Food was good. They have reasonable prices. Food Service was extremely slow. It took over 30 minutes to get our food at 11:30 am. They weren't that busy to justify the slow service. read more

this was probably my second time ever eating at an Applebee's. my Pinole experience was great. we came for margaritas, and dinner: i opted for the cheesy burger, with fries: my burger was well done, packed with flavor, and cheese made my burger much better service was elite, and ambiance was tranquil and great for a World Cup day: i can't believe brazil lost like that read more

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That was the worst experience at an Applebees ever. Our service was slow, the food was cold, and the wait for our food wasn't even worth it. We asked twice for a side of ranch for my nephews fries and never got it. The restaurant wasn't busy, so the timing of this all didn't make sense to me. By the time we got our food, I just asked for some boxes to take it and that even took 15 minutes. The food... we asked for a kids Mac and cheese. It was served on a big plate, cold, and no spoon to eat it with. Asked for a spoon... never got one. After waiting, when we did get our food, the chicken parm fettuccine looks sad and miserable. The mushroom burger was small and meant to put in a to go box. If it isn't busy, and we know what we are ordering, the service should've been decent. To top this off, I like to tip, but if I could've, I wouldn't have. My server came to give me my bill, and was standing by my shoulder where the tip is 18% minimum or if I wanted to do custom. For good conscience, I just did the custom. The longest i had the server at my table. Unbelievable. read more

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Alright peeps let's see who is on the chopping block today!!!!!!!! Alright Applebees come on down!!!!! Okay let's start off with the outside of this restaurant there is lots of parking like I mean lots of parking so no need to stress about that. The outside of this place is very clean and maintained so good job there you guys. So today we decided to enjoy a meal at Applebees since they have really good food or so I thought. We go into the restaurant and see that there is already two people waiting we decided to sit down and wait our turn. No greeting from any host or server nothing just crickets. This guy comes and takes the lady's to their table we still waited. After what seem to have then 10 min we finally got a table. Keep in mind the place was not packed at all. We finally get seated and waiting another 5 min to get a server to come to the table we had already decided what we wanted for food and drinks this was our order Daughter: grilled chicken breast with a Pepsi Son: chicken Alfredo with broccoli and a Pepsi Wife: cheeseburger wonton tacos no spicy sauce and a Pepsi Me: chicken quesadillas with extra chicken and a side of onion rings for the drink I ordered an alcoholic beverage. Server comes back the all the drinks except my beverage. I said okay maybe they are working on it so I gave them some time. The bartender had 9 people at the bar which other bartender had already served them their drinks. So this other girl took over and she was making the drinks after what I thought took 10 min now I was waiting over 30 min to get my drink by this time food came out my wife's wontons tacos were dry nothing like how the picture showed. My quesadilla had no extra chicken whatsoever it was mostly cheese being a person that can't have that much cheese I assumed that adding more chicken would balance out the cheese but I was wrong. I only had 2 slices of the quesadilla before saying I can't anymore my stomach was hurting at that point. The server had only come twice to check up on us finally I said I'm sorry but there is no extra chicken in this quesadilla and also my drink is still not here cancel my drink I don't want it anymore since I'm done eating and also the quesadilla had more cheese than chicken sorry but I can't eat that much cheese that's why I requested extra chicken. Again not the servers fault since I did not tell her. My wife was finally done eating her dry tacos and was still hungry I was still hungry but dared not to order anything else from this place. I waited to ask my kiddos how food was. My son said his food was good and my daughter said the chicken had to much pepper after trying her chicken sorry TMI but I spit that out so quickly and asked my wife for some of her drink. The chicken tasted like fish it smelled weird. My daughter stopped eating as-well since her stomach started to hurt. Server finally comes back and says I took that off your bill. I assumed it would be my meal only since again I only ate 2 slices of the quesadilla and my drink never arrived. No she only took the drink off I still paid full price for my extra chicken quesadilla. I did not want to make my family wait to talk to someone about this so I paid and did not even take leftovers. My wife decided to take chicken wonton tacos home. Since she did not wanted to eat there anymore I said okay total for my bill was $85 dollars. Now for the moment of truth is this place Dendinger approved???? WITH CAPITAL LETTERS I WILL SAY DEFINITELY NOT WORTH COMING HERE. Service was bad food was bad except my son's noodle dish and wife's chicken wonton tacos. I wish I could have gotten my receipt to post here but I just wanted to GTFO the heck out of there. If a manager could reach out to me that would be great. Just have to say do better and maybe have more happy staff at this place everyone looked miserable. read more

Applebee's Bourbon Street Mushroom Swiss burger keeps calling to me. Seriously, I've ordered it three times in less than 2 months! It's that good. And this most recent visit, I asked for 2 beef patties! It may very well be my favorite burger (at least outside of Shake Shack). The juicy beef, melty cheese, grilled onions and sautéed mushrooms... yep, totally calling me! And I always ask for onion rings instead of fries and they're always golden, crispy and delicious! And with a side of ranch or bleu cheese for dipping and I'm good to go! read more

Applebee's Grill + Bar - The Bourbon Street Mushroom Swiss Burger with massive golden Onion Rings - American Near Me - Pinole, California

Applebees - I really wanted to like you. You have a sign outside that says look at our new remodel! And I go inside and we are seated quickly. But then the service took forever. It got to the point that I had to ask someone if they knew where our order was. Our waiter was almost non-existent. Didn't even offer a refill until we asked for it. I don't think I'll be back again. read more

Party of 2 went on a Saturday night. We were seated right away and our orders were taken promptly. The appetizer came within a reasonable time but our entrees took forever. I wasn't happy with my O-M cheeseburger because they were stingy on the cheese...nowhere like the ad I saw! And it came on a sizzling plate but no sizzle at all....same with the sizzling caramel apple pie. I still give 4 stars because flavor was still okay and the place provided good value for money. read more

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If I could give them half a star I would. Tonight's service was the absolute worst. Service was the slowest I have seen in the last two months. You know if you sit at the bar you will get the quickest service because the beverage is right there. Our server actually forgot to enter an order that our friends gave her. I knew something was going to happen when she didn't write it down. Then... Their system for paying wasn't available for anyone in the place. Everyone was talking amongst each other talking about how long they were waiting for the check to pay. It took us about 45 minutes to an hour. When the server finally did come, I joked and said well I suppose our meal and drinks are free..it was an absolute horrible night..I think we have gone through these nights too many times. This will probably be our last.. read more

Two stars is generous. EXTREMELY generous. I ate there with my family (Mother, father, me & my sibling.) The waiter was rude, and very obviously did NOT want to work there. We were seated immediately which gave us hope after having bad experiences at this location prior to this certain trip. My mom's food came raw, she ordered some sort of chicken dish. Other than her food coming raw, the rest of the food was fine and tastes okay. The water was polluted and very obviously was rusty tap water, which is definitely very unsafe. Never eating there again. read more

The bar tender is serving tables too?? All the costumers at the bar are so pissed, i saw 5 costumers leaving because nobody to serve

Upon entrance we were seated immediately. My 6 hear old received a child's menu without crayons so we had to request them. Our server Jasmin V. must have been fairly new so her service left alot to be desired. She had to constantly check with other employees about things we ordered that we were attempting to modify like a cheeseburger with a chicken patty instead. She checked on us about 3 times to see if we were ok. She is most likely still in training so thats ok. The food itself was tasty. read more

Applebee's Grill + Bar - Receipt - American Near Me - Pinole, California

Every employee I interacted with was amazing and the food was good but the smell of raw sewage while sitting in the bar totally ruined the vibe read more

Regarding Ambiance I like background uplifting or relaxing music while dining. The music in Apple's in too loud ! Like terrible music selection, loud like you can't even have a conversation. I asked to have it turned down a bit and the manager said corporate would fire her if it was turned down. I asked the customers around me to see if the thought the music was too loud and they said yes. This is ridiculous and I will not be back read more

This place is discussing not the same place I grew up going to -10/10 there was ants on my table the steak felt microwaved , the fries looked depressing the workers looked like they were ready to go home it smelled like baby manure in there i don't know what could save this place lord have mercy read more

Really bad service I was there waiting for 1hour for my food the supervisor has a bad attitude and didn't ask what temperature of the steak we want we couldn't eat because nobody brings our food we spent 1hours of waiting for nothing and we pay for it read more

This visit was very miss and little hit. I guess Applebee's is just popular now. There seems to be a wait lately. I guess I need to get over that. The services was slow. And I ordered the golden goose drink since the vodka was grey goose and regretted it. There was no balance....so much mango puree...yuk. I literaadded my ice water to the shaker and just sipped it...and took the rest home. Mango water lol. I ordered my usual wonton tacos with shrimp...wasn't that good...my Vallejo location plates it in an editable manner. Thet just threw some shrimp on top. The lud has a bacon ranch chicken sandwich with waffle fries. She had a infused lemonade and enjoyed it. This would have been 2 stars but the bathroom was really clean. read more

Applebee's Grill + Bar - I'm trying this Golden Goose and I will report back later. - American Near Me - Pinole, California

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Love the upgrades to the place! Lighting is awesome and a really nice paint scheme with a local atmosphere.

The drinks are really good during a ladies night out during happy hour, but depends on who's working service is awful but sometimes you could have good luck on a meal anyway I'm in between my ratings for Food and Service read more

I would never recommend this place to anyone. The staff is dishonest and thieves. I placed an online order for Carside to go. When I arrived I called the number to let them know I was there and give the space number for them to deliver my food to me. The phone rang but instead of someone answering I was hung up on. I hesitantly went inside, what's the point of carside if I still have to go "inside." When I arrived the hostess didn't greet me instead she was conversing with her coworker and rummaging through her purse. After waiting a few minutes someone else approached and asked if I had a to go order to which I replied yes. Instead of then asking my name and retrieving my food this person said nothing. I then volunteered my name and she went to the back to tell someone to bring it out. Three people at this point were directly in front of me but none retrieved my to go order. Growing increasingly frustrated I was then approached by a male staff member who delivered my food. I said thank you and left as quickly as possible. I made a right out of the immediate parking lot but was still in the vicinity when my headphones disconnected from my phone which let me know I left my phone. 1-2 mins tops. I was literally on the side of the building, I reversed and drove back into the parking lot. Upon entering the building, the hostess who had been rummaging through her phone was at the carside door entrance. I asked her if I left my phone to which she responded "no." I then questioned the remaining staff who began to accumulate as if it were some spectacle. I noticed the young man who had previously delivered my food standing in the doorway, I asked if he'd noticed my phone to which he said "no." I would like to add, my phone had immediately reconnected to my headphones when I re-entered the building and my friend was STILL on the phone. My friend heard someone say "she left her phone" when it originally disconnected and then overheard me questioning if someone had seen my phone when I returned to the building before the call was disconnected by a staff member. It was only after another employee observed the commotion came over to see what was going on and confirmed that I had in fact left my phone and that the manager should have it. At that point the employee who had originally delivered my to go order to me, who had previously told me "no" my phone wasn't left behind, went to retrieve my phone. After searching my wallet to assure everything was there I noticed they had already rummaged through my belongings. I demanded to have the general managers number to which a woman approached and said she was the general manager, I then demanded her card, as well as the number to corporate. I will absolutely be filing a complaint. Imagine the general manager being in the store and the staff still being lying thieves. I am grateful for the ONE honest employee. read more

Customer service was terrible. The lady that was taking are order told my brother she will get her boyfriend to blow his head smooth off. When we got are food there was a fat Lugey in my brothers food, not just one but 3. This establishment need's to be shut down immediately. My brother was so sick after he needed medical attention and we had to call the ambulance. read more

Bad pick up service. They amateur no accountability for their orders and its not even that busy. Thumbs down. What a disappointment.

I was very impressed!! Great service , food get in time this is going to be my favorite Applebees

This place.NEEDS help BADLY!! This is my second time here....just because. Bur the food is mostly not good, over prepared or not hot. Its been pretty consistent. That's really too bad...They have great selections and the atmosphere and wait.staff are GOOD. read more

Horrible service. Stood there for 10 minutes waiting to get seated and no type of acknowledgment. Mind you I was only a party of 1

We were seated already and 45 min of just waiting for the server to ask us for our drinks keep in mind I have two children under 10 that were hungry and exited to eat here . read more

Truly TERRIBLE. Cold food! Overcooked and over-salted broccoli, chicken breast that appeared cooked but was cool to the touch, and potatoes that tasted and had the dry consistency of powdered/boxed but may not have been. (?) Happy Hour was hopping', however, so maybe drinks? Loads of other good restaurants in this mall including old school Italian and pho. In other words, eat elsewhere before going for drinks. read more

Applebee's Grill + Bar - Over-salted, dead broccoli, cool chicken, and dry taters. Ugh! - American Near Me - Pinole, California

Ordered a steak 30 mins before closing, love the steak and mash potatoes but the broccoli was soggy, didn't like the taste of the wonton's taco meat, taste sweet and doesn't look fresh, seems like they don't go together. Felt like I wasted $50 on Apple Bees. I expected more from this Restaurant, not happy this time. read more

I would not recommend this location for service. Management, staffing are not professional and caring about customer service. Too many staff is involved in providing services to one table. Staff is not friendly just doing a job for the pay check. Need better training in customer service when service to the public. Presentation of food is not acceptable or appetizing. Silverware didn't look clean even wrap in the napkin. The uniforms of the staff members did not look presentable to my taste as a clean environment. I did not place an order due to what I observed, witness, and my observation during my time waiting to place an order. Management needs to open their eyes to real management ethics and values of good customer service and satisfaction!!!!!! read more

Applebee's Grill + Bar - American Near Me - Pinole, California

I came in around 9:30 PM on my birthday just trying to order a quick meal for myself and a sick friend waiting in the car. It wasn't even packed, but the service was an absolute joke. The waitress told me to order at the bar. After waiting 20 minutes just to get her attention again, she took my order without writing anything down, walked away, and completely disappeared for the night. I sat there for over an HOUR and my food NEVER CAME. An entire couple came in, ate, and left while I was completely forgotten about. When I finally went to the front register to get help, a waitress looked right at me, said "oh you were at the bar" ( whatever that meant) , and walked off. Minutes later, a man walked up behind me and that same waitress helped him immediately. It was a total slap in the face. I don't know if I was ignored because they incorrectly assumed I was drunk ( didn't even finish my one melted drink smh ) , or if it was because I am Black, but the blatant mistreatment was upsetting. I left hungry, sad, and had my birthday night completely ruined. Utterly unacceptable read more

Everything could improve, in answer to the above question. My last three visits here have been an absolute letdown. We have given them their last try. I don't know if it is just this location, but everything about this place majorly sucks. I was inspired to write this review because as I watch Survivor 50, I wonder if I have to travel to Fiji to get food from this restaurant that actually looks appetizing. Our last visit, this past Saturday after throwing our kids a Super Mario Galaxy Movie premier party, we were greeted with rude hostesses, sat across from open booths at a table with uncomfortable chairs, and received nasty looking food that I literally questioned with the waiter when it was brought to our table. My 8 year old was just hungry after a long party so he went for it. My husband and I decided to just get a beer and a shot; even those were bad. How in the world do they make bottled Corona taste differently from all other Corona I've had in my life? It does come to the table already open, so maybe they're pouring it out and replacing it with their own Applebees mix like they have for all of their other drinks. The shots, I mean tablespoons, of tequila were possibly their own liquor mix instead of just plain booze, and they were definitely wanting. I guess it makes sense that the food looks better from another country on one of its islands populated for tv; it's too far to get the food in from one of their actual restaurants, so it's actually made fresh and has nothing to do with what the chain itself produces and serves. read more

So Applebee's has this Oriental chicken salad that is my go to everytime ! It's enough to share and it has plenty of chicken that this a complete meal . I placed my order on the app and it was ready once I arrived with friendly service. As long as Applebee's has this salad I will definitely return. read more

Applebee's Grill + Bar - Oriental Chicken salad. - American Near Me - Pinole, California

really poor service... went for dinner for 2 n was told to wait for the table n people coming after us were given the seats. we just requested for the regular table not the high chair seat.. the person looked drunk and was not helpful at all. Most off the tables where empty and we still had to wait and left without having dinner read more

My boyfriend and I went there for the sake of nostalgia. We didn't have high expectations and knew patience was required but my goodness not a single employee there had any sense of urgency. A 5 minute wait turned into 30 and another 30 to get our food. If you're into Limp mozzarella sticks, mediocre burgers and a trash cocktail set to the sound of very loud late 2000s music. This place is for you. read more

Service was horrible from our waitress and the Manager. We went to celebrate our son's Birthday and first ordered drinks. We also ordered appetizers and our meal. My husband and son ordered the 2 main entrees for 25.00. Our appetizers came before our drink and silverware. We asked for water we never received and waited 20 min for our silverware. When our main course came we still didn't have silverware and had to ask them to reheat our appetizers due to us having nothing to eat them with. When we received our appetizers it was wrong and when we received our main course my husband didn't even get 1 of his orders. We received our cocktails toward the end of the meal. I asked for the manager to take off 25$ since our orders were wrong from the beginning and our food was served with no silverware and manager only gave 15$ off. It's definitely the last time my family will go there and I will be reaching out to corporate. Very disappointed and it was our son's Birthday. read more

The Tacos were ok. The burger was too dry and it took very long to cook. The dessert was too sweet. They're probably short-staffed. The restaurant is very dirty and messy. It smelled very bad. We don't think we'll come back. read more

Applebee's Grill + Bar - Sizzlin' Caramel Apple Pie - American Near Me - Pinole, California

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This was the worst restaurant service my family and I ever experienced. First they said we would be seated in 10-15 minutes but it turned out to be 40 minutes and to top it off they seated another group first when it was really our turn just because they said our table wasn't ready yet. It' seemed like they seated them first because that group was the same race as them because they were speaking in their language with the host. Also they brought my food and my kids food out but they forgot about my husband's food and they didn't bring it out till we were almost done. They explained that they were short staff but I don't understand how they were short staffed in the kitchen when it was a Sunday night and they should know it' gets busy during weekends. This place don't even deserve a one star but yelp wont let me post without giving a star. read more