it was okay, waitress was a lil weird but thats fine, she liek chastized me for not having a calculator but whatever lol

This place is awful. I was forced to eat here with a group of friends. I was reminded about how awful Applebees is. Let's start with their lack of vegetarian options. It took forever to get our drink and food orders. I finally got my mediocre salad and the waitress left before I could even ask for silverware. It took way too long for them to serve us our food. In turn, it caused us to be late to a concert we were all attending that evening. I wouldn't recommend this place to anyone. There are many other options in this area. Beware residents and tourists of Lancaster! read more

WARNING !! The waiter may have swiped credit card info from my wife. Only time card was out of her sight was this time period. Reconciled with bank, but please be aware of Applebees on Lincoln Hwy in Lancaster. read more

Saturday Dec 1st 2018 6:55 pm. Im sitting at curbside to go. I was here on time. It is now 20 minutes past the pickup time you told me to be here. You clearly do not have the seating to meet demand with all the people sitting outside waiting to get in so I ordered online. I would NOT still be sitting here is I hadnt paid already. read more

We ate here for lunch today. The hostess that took us to our seat was very friendly. Our server, Jamie, was also very nice & knowledgeable - it was her first day on the job. She did a great job! Our food was delicious- no complaints. I had not eaten there for a long time but I'd definitely go back. read more

This low rating reflects the poor service we received at the bar and not the quality of the food. First, The bartender did not acknowledge we were seated at the bar until 10 minutes after we sat down. We ordered our food at the bar. The food was great. The bartender never looked our way after sitting the food down nor did she ask if the food was satisfactory or if we wanted drink refills. The second, more attentive bartender lost her focus at the end of our meal as she succumbed to playing around with employees who were sitting at the bar joking around with bar patrons. We weren't asked if we wanted dessert. We had to request our bill after receiving our to go box and being ignored for nearly 5 more minutes. This was the worst service we have received at an Applebee's in years. But hey, the employees had a grand time. read more

Don't go here. The staff is useless. Waited over 5 minutes for waitress to come to our table. She never came. Finally, we decided to get up and leave. One of the worse restaurants I've ever been to. read more

We used to love this place; service was great and our food was great. Lately, however, the service has declined significantly. Even the management we encounter is rude and has an attitude when having to deal with mistakes. The food is mediocre at best and that's if they have it made correctly in the first place. I am not a fan and will not be coming back to this location again. read more

I am currently at this establishment with several friends and two of them have been sitting here for over 15 minutes without drinks. This is completely unacceptable and we are beyond disappointed. read more

have you ever lost in the finals of a homeschool volleyball tournament on the same day of your grandma's death? she loved applebee's. the waiters spit on me and sent me out to wait in the rain. they took my umbrella and said my grandma was probably happy to die. what are the odds this happens on the day that my leg is almost amputated? all i want to do is eat at my comfort restaurant, applebee's. i was born there. i just played my heart out in a tournament. i'm injured. applebee's threw salt in my wound. last time i go there on my birthday. worst day of my life. thanks a lot applebee's read more

We visited on a Tuesday, 9/11/18, after not eating here for a long time due to slow service and poorly prepared food. All I can say is things haven't changed. Nobody refilled our drinks and we were there for close to 2 hours. Tables that came in and ordered well after we did were receiving their food before us. The 4-cheese macaroni barely had any cheese on it. It was almost all pasta. It all looked unappetizing like it had been sitting in the window. The manager was walking around complaining out loud saying "this is ridiculous" etc, and she and our server appeared to be butting heads. Meanwhile, other servers were standing around texting. Try the Ruby Tuesday's farther east on Lincoln Hwy if you want something similar. read more

Apps came out on time and so did the entrees and our server brad was extreamly enthusiastic and helpful with insight on menu items and knoledgable with drinks menu as well read more

10-minute wait for sodas and 30-minute wait for food. They forgot to make one of our party member's food. Grilled chicken breast was burnt to a crisp and the waitress just nodded when we told her. Two orders arrived incorrectly. The steak was too rough to eat, and the broccoli was cold. The worst Applebee's we ever have tried to eat at. read more

Terrible dinner. Salad was sloppy, wilted. Restaurant was hot inside. Slop is all it was.

Terrible service by waitress Sherry G. Waited almost 45 minutes before food was delivered. One order arrived incorrect. We still ate it anyway. Was still charged for it anyway. Waitress was sweet as pie, but took accountability for nothing (kitchen is slow but not as slow as the other day, I don't know why they give me so many tables, I'm new take it easy on me). Nothing was her fault. Still generously gave her 15% tip even though we left fuming. Will never be back to this location again. read more

Service was nice. But food was not good. Baby back ribs tasteless shrimp overcooked. Tea was really like water. Definitely will not come back here and pro ably would avoid all Applebee's as this was my first visit to the chain read more

A trip to Applebees is usually the result of gift cards and not an innate desire for fresh, delicious food. We've come to expect salty, not great food from Applebees. We were pleasantly surprised that our waiter Hector came up to us with wit, humor, and was quite verbose right from the start of the experience. Someone would be wise to take serious note of how Hector handles customers. We overheard another waiter berating the host about where he was seating people (not professional at all). Hector's positive attitude and humor was a completely unexpected surprise this evening, and we commend him for doing the unexpected and giving us some laughter and great service! read more

Guess I should have checked Yelp out before going here tonight. After feeling generally disappointed by so many chain restaurants for quite a while I decided to be a squeaky wheel. My Thai Shrimp Salad was missing several elements: 1. It was supposed to have a peanut sauce on it -- it was a no-show until I asked the server about it. 2. There was supposed to be fresh cilantro on top -- also not there. 3. Sliced almonds -- don't recall them either. Despite all of that, the salad was still pretty good (with the peanut sauce). It probably would have been amazing if prepared correctly according to the menu. My wife had fish and chips. She made it half way through before she hit a big patch of wet batter. I "think" the fish was cooked through but white fish like this is translucent when raw, so it was hard to judge. Is there such a thing as sushi and chips? Anyway, to the server's and manager's credit they took the fish and chips off the bill and gave the kids free ice cream. I'd say the kitchen needs to get in order. They have an AMAZING location and should have many good reviews but currently that is lacking. read more

The hostess looked and said "you'll have to wait we are cleaning tables" finally got seated..restaurant was not busy. Took forever to get food, which by the time it got to us was cold. The waitress was sweet, but the rest of the staff had a lot of be desired. Won't go back there anytime soon. read more

Terrible service. Too slow. Waited 37 minutes for our drinks!!!!!!!!!! Wasn't even a busy night. Waited 50 minutes for mozzarella sticks. Not even sure how long we waited for food. Will not be back! read more

Went here only because another restaurant wasn't open. We ended up ordering the 2 for $25 deal, which give you 1 appetizer and 2 entrees. The appetizers we got was the spindip and the beer pretzels( ordered separate ). They were extremely good and hot, Very tasteful. The entrees we got were not that great. The butchers meat and potatoes was good but was bland, no seasonings or anything, even the gravy was underwhelming. The other entree (forgot name) was chicken and shrimp. That too wasn't great, no seasoning on anything. Just fried potato chunks, and shrimp. The chicken wasn't dry but just tasted like chicken. I guess this is why it's on the 2 for 25 menu but still it should of been better if they expect people to come back. read more

Came in from Maryland for a basketball tournament with a group of 20. We were seated at the bar and surrounding tables. Britlee was a superb server although it was a little hectic. read more

My four cheese Mac and cheese was dry! Literally no cheese!!! After I tell my server, she brings me back a cup of cheese to pour on top. After that I tell her I don't want it at all and no I don't want anything else either. Server takes food and comes back with check. Manager never comes and apologizes for anything. Never seen the manager at all. Most managers in restaurants come and acknowledge you even when you don't have a problem! She is a horrible manager!!! read more

We love Applebee's however I will never go the the Lancaster location again. Had to seek out the hostess to even get seated. After being seated we sat at the table and waited for a server for 15 minutes. Multiple waitresses walked by us and never acknowledged us. The tables that were seated After us had all been served drinks and orders taken. Wow.... We left and went to Red Robin!! read more

Service was ok, as it was in the middle of the afternoon- but new menu was awful. Applebee's used to be my favorite "go to" restaurant...no more. Do NOT get Cheeseburger appetizer! There's pickles in it! read more

Decided to get a quick bite tonight. We went there many times for a salad. Tonight the manager who showed our seats said he would see if there was a server who could help us. First sign of a problem. They had no Captain Morgan yet there is a liquor store across the street. Ordered 2 salads the chicken was good nicely grilled but the lettuce was packaged, wilted, and contained the harder pieces of iceberg lettuce. Very little flavor. The server was new and did try her best was attentive. However, this is a place I will not visit again. Go to the Lancaster Brewery behind it you will be happier with their food and services. read more

service VERY slow. Not enough servers. Only one cock. All the patrons were crammed into one section. Took about 45 minutes for us to get our food. Would not return to this venue. read more

Horrible service. Order black berry tea, got black berry lemonade, not once but twice. Meal took way too long and when I finally got my meal ( nachos ) they were burnt, crispy black burnt. Sent them back, when finally got them back they were burnt again read more

We were in Lancaster last night on a trip to the outlets. After a long evening of shopping we stopped in at Applebee's for a late dinner (around 9 pm). We have an Applebee's close to home that we always have good experiences at. We were seated promptly and got our orders in soon after. Our appetizer came out just fine. Probably only 3-4 minutes later a table runner (who I think was a manager) brought our meals out. This is a huge peeve of mine. You have a less than half-eaten appetizer crowding your table and your moving stuff around to make room for your meals. I ordered what I usually do , Fiesta Lime Chicken. The chicken had hardly any sauce on it and virtually no cheese. As for the rice that it is served with, I swear there was barely a tablespoon only plate. It is also served with pico de gallo. The small cup it was served in had like 6 anemic looking pieces of tomato and a couple of pieces of onion. I don't expect a Michelin or Zagat rated meal at an Applebee's, but it was sad. My younger daughter got a kids chicken finger meal and it came with maybe 6 or 7 French fries. I would've complained on the spot but I shudder to think about what happens to those plates if they are sent back. Really pathetic. The only bright spot was that our server was polite and attentive. She's the only reason for the one star. read more

If I could give this place -100 stars I would. Let me start out by saying I'm a 21 year old server & have never written a review before now. It took 20 minutes for my friends and I to even see a server. After we finally got our drinks I watched 3 other tables get sat and eventually get up and leave. Like I said, I'm a server so I get it... but there were a total of 9 tables in the entire restaurant. I could have clocked in and taken care of the whole restaurant myself. Our appetizer was okay but our server was still MIA, never asked us how anything was. I only watched him give people drinks then go missing again. I had to go up to the bartender to get another drink. Our entrees came out ice cold and we had to ask another server to get a manager for us. May I add we never got silverware or appetizer plates, my friend got up and got them herself. The other waitress said they were short staffed, which again, being a server I understand but this staff is poorly trained and clearly just does not care. I'll never understand how you can clearly see tables not being helped and do nothing about it. No excuse for that. read more

We arrived here last night at 11:30pm, they close at midnight ~ They welcomed us in and we sat ~ The servers and host were very friendly ~ The food arrived in a timey manner ~ Now ~ here's where the problem lies.......~ I ordered The Garlic Parmesian Shrimp & Sirloin Steak ~ with a side of broccoli and smashed garlic potatoes ~ They close at midnight, we arrived a half n hour before closing time ~ They didn't want to take the time to cook my steak properly due to closing time in 30 minutes! ~ My steak arrived not looking like a normal grilled seasoned steak! ~ To get it out the kitchen quickly they boiled it and then seared grill marks on it! ~ The steak was bloated, round and shaped a Goodyear blimp! ~ because it was boiled the steak was whitish and look like pork instead! ~ it had no seasonings on it ~ and..... I ordered medium rare, what I received was almost white in the center, slightly pink! ~ I had a way better steak than this at Bob Evans! ~ This Steak dinner at applebees was $16.99 ~ it was the nastiest steak I have ever received at a restaurant in my whole entire life ~ read more

Shockingly bad service, I can't even stress enough how incredibly rude every single employee we encountered was. The bartender, who gave us a very annoyed look for sitting at her EMPTY bar, told us she was off work in 15 minutes so after waiting around 15 minutes she came over and told us we would not be waited on because she was leaving. I asked if another bartender would be replacing her and she did not know. It was 1:15 in the afternoon and she did not know if she was going to be replaced. We went over to the host to see about getting a table but the host was new and said he wasn't sure if we could get a table or not (there were around 7 empty tables near us). The manager came over and I asked her how long the wait was and we were unapologetically told we would not be served because the computer system just went down. It is amazing how rude they were, we were definitely made to feel customers were a nuisance to them. Absolutely the WORST, WORST, WORST restaurant I have ever been to, they don't deserve the 2 1/2 star rating they have. Went across the street to Red Robin where everyone was friendly and we were promptly seated and served. One star is too high for this Applebees. read more

Went in tonight - trick or treat night. Was seated by hostess. Sat and waited for 10 minutes....2 servers, 2 bidders and the hostess passed our table. No one stopped to ask if someone had taken drink orders or whatever. Hostess walks by us and sits patrons two tables down and the waitress comes right over . We left and the hostess acts as if we were leaving after eating. The restaurant was not busy . Went back in just to make sure she knew we left because no one came over to our table. "I apologize. She was in the back getting lettuce . I forgot to tell her". Really? She served others in her assignment. Applebees is not that great. Last time we visit this restaurant . read more

This has to be the worst Applebee's restaurant I have ever been to. To start off, the adult entrees came out and then at least 20 minutes later, after asking multiple times and asking for a manager,the kids meals came out. They told us that they would include a free kids dessert. The kids dessert was no where to be found. We asked again about the dessert and it finally came out. A drink order was never brought to our table and we decided to cancel it and just get coffee. After waiting again, the server came out saying they needed to brew a new pot of coffee so it would take some time. We told her to forget it, we paid the bill and left. Incredibly horrific service. Will NEVER go here again. If I could give no stars I would. read more

Five stars relative to an Apple Bees and other chain restaurants. We arrived at 5:30 PM on a Thursday. Maybe the lack of a crowd was the reason for the good service? Anyway we ordered the 3 cheese penne. Son loved it along with the mozzarella sticks. Daughter and wifey liked the 4 cheese Mac and cheese. For me the ribs hit the spot. read more

We are amazed by the poor ratings. My husband and have eaten here several times and have always been very pleased. We have been seated promptly, greeted by a server quickly, and had our food brought in a very timely manner. Everything we have ordered has always been cooked to perfection. read more

Horrible we got there around 10pm to eat they seated us in fact the manager did, tossed the menus on the tables and said here u go, we waited 10mins no one came over to ever ask for drinks, so we left, they had plenty people still eating there!!! read more

It's an Applebees - good basic food cooked well. Love the nutritional info on the menu. Been there several times and always been treated nicely. read more

Just OK food and a standard Applebees atmosphere. In our case no waiting time. It's not the place to go to for a memorable dinner, yet recommendable for friends. Note: the air-conditioning can be fierce and the staff isn't highly experienced. Just OK. read more

I have to say I am stunned at the reviews on here. Maybe the management has switched hands but when we came in the experience we had was awesome. From the hostesses greeting us, sitting us where we wanted to sit vs the open seat, to the waitress Samantha, (I think) who was so friendly, funny, and really quick even though it was pretty busy inside that night. Then the manager who came to check on us, even though we didn't have any issues he came over to check on our table, asked about our visit, how our night was going. He was very sincere and didn't feel as if he was putting on airs. He gave us his name (Joe) and told us to be sure to check out the AMT, there was a comedian coming to town. Anyway, I can say if you had a bad experience before, give it another try because it's got great people now. I didn't even mention the food! All of our food was hot, fresh, and tasted great. Try the siracha shrimp too because that stuff is banging! read more