Was the best experience at a Applebee's thus far! From the singing hostess to the amazing server Steven (I think) I was visiting my son at the Cleveland clinic and decided to go sit down and relax, that was exactly what happened and greeted with a awesome crew! So refreshing and simply made my day! read more

Wow worst service ever. !!!!!!! Will not be back again Terrible service and were not busy. It's so sad. Was a expecting better service since we have not been here in a few years. I also thought riblets were boneless. .. Food was just as bad. Shame on you Applebee's I'll be sure to spread the word read more

Poor Service ....... it was not a busy Saturday night. Our server was slow to our table and it took another 10 minutes just to get our soft drinks . We watched other tables getting beverages and food . read more

I really enjoyed my last 2 visits to this location. Fresh food, Fabulous drinks and a Friendly crew made my time here perfect!

Frequent lunch spot, service is normally good. read more

Applebee's Grill + Bar - American Near Me - Independence, Ohio

Saturday night from hell bad service manager act as if she did not care uncooked chicken taking plates before finishing dinner server had a total melt down server should not work for a public setting a disgrace that the south east side of Cleveland does not have good restaurants with excellent service hello west of Cleveland best service short wait time and excellent service read more

I am really disappointed the Soup and Salad All you can eat is gone for lunch. They offered smallish servings of a soup and a salad and then you could re-order to try different types. Decent food for this type of restaurant. read more

I wonder what the bartender does when there are more than 2 customers in the joint. My initial destination was Wasabi, but they didn't open until 4:30 p.m., so I stopped next door at Applebee's to get some appetizers at the bar. The bartender was t-e-r-r-i-b-l-e. Absolutely no basic hospitality manners, no energy, no good communication skills, and no care or interest in seeing if I wanted another beverage or how my food was (salty and the dip was watered down). By the time anybody was back around by the bar for me to ask for a separate dish so I could scrape off all the salt on the pretzels, I was pretty much over it and didn't feel like eating the pretzels (I had 1.5 out of the 4 of them). When I told a waitress who was apparently serving the only OTHER customer at the bar (the bartender was nowhere to be found) she said, "Yeah, they do look salty!" Umm, ok. Thanks so much for trying to make it right for me! Just a total underwhelming experience. I won't be back. read more

Service was poor and the food was mediocre at best. I've never had a bad experience at Applebee's until tonight. Our server needed constant reminders to follow up on simple requests and the food was sub-par. The manager came over immediately after hearing one of our entrees had come with hair (yum!). She was polite and comped us on that item. Her attentiveness was the only positive we took away from the evening. Independence has a myriad of dining options and I highly suggest finding one of the many alternatives. read more

I know there have been a lot of bad reviews lately but our food was really good. There was a bit of a wait for our food but It was hot and prepared well. The server, Maya, was great. She was very friendly and attentive. read more

Service was friendly and prompt. But the food was so overpriced and unimpressive . I paid $12 for a Thai shrimp salad, it was a bowl of lettuce with 6 little shrimp in it. I am so over the mediocre overpriced food at Applebee's. I am not going back. Ugh read more

Was seated for dinner service. Limited people in restaurant 3 wait people walked by my table and never said a word. After 6 minutes with nothing got up and left. POOR service!!!!! read more

Not good in the neighborhood at this place! With the restaurant half empty , were told we had a 15 minute wait. A large party that arrived after our group was seated, which was fine as they had reservations. After waiting and waiting, asked manager Ron if we could at least sit at one the five or six empty tables available to wait and have a drink, but he was not seating anybody right now! Our group could have at least sat, watched the Cavs game, and ordered some drinks. PATHETIC. Will not waste my time going there....they obviously did not want our business! read more

Applebee's Grill + Bar - Pretty empty right? - American Near Me - Independence, Ohio

Went here for dinner on a Sunday evening. Worst food ever in a restaurant. Ordered a steak that was small, tough and tasted like lighter fluid. The vegetables consisted of four slices of zucchini and peppers. They were out of baked potatoes. My wife's steak was undercooked. The waitress was very friendly and understanding and apologetic. Also we had to wait about five minutes for a hostess to show up when we arrived. Will never again visit this Applebee's nor any other. read more

We spent $60 on take out and only $20 worth of it was correct. It's bad enough that Applebee's is mediocre as it is, but I order buffalo and got barbecue, and no ranch on the side like I ordered. My bfs wings were also the wrong flavor. The quesadilla did not have any of the dipping sides with it. Just disappointing. But I guess I should have double checked my bag instead of assuming that what I ordered would be what I paid for. The two stars is simply because our entrees were correct. read more

This Applebees in Independence Ohio never misses a beat. I do quite a bit of catering during the week for my office and the Carside to Go is spot on- I always have my order on time and every time all items are hot and fresh and silverware and napkins are included. Makalia the am carside girl knows me and my car and when I pull up I am greeted and my check is processed in a timely manner. Since I live in the area I go to this location often since my wife likes the Fiesta Lime Chicken and I am always greeted at the door with a friendly smile and the managers are right on it when the food comes they are quick to follow up to check to see how you are doing. Even during lunch when I come into this Applebees with co- workers we are presented our checks early so we can wrap up and get to the office. I had one issue with a co worker not getting the food at the same time as the other food at the table but the manager was right on it and offered a side salad until the meal could come which only took an additional five extra minutes. Excellent service from initial greeting to carside to go and management is right on it- I recommend this place for catering also as they hit my large orders right on and are consistent with expectations- the manager even called me back to follow up with me at the office to see how I like the food and talk to me about a new DoorDash service they office where a private company would drop off the food for a small fee. I have never been to a chain restaurant before where a manager calls back to follow up with me and check to see how my food tasted and ensured my order was correct and asked for a future catering order to be scheduled. I appreciate this professionalism at running a solid catering and dine in restaurant. I give this 5 stars since I have never had to wait for my food at dine in, carside, or at the bar. Keep going Applebees in Independence- I will be back soon. read more

This is the worst service I've had in the whole entire world. It was my friend Janet's birthday today and we picked this place out to have a nice time out. I've seen 4 people come in after us and they all got their food before us. We only have a party of 4 and our server took about 20 years to give us waters. You guys are NOT invited to Janet's baby shower!!! read more

Applebee's Grill + Bar - American Near Me - Independence, Ohio

Another Fish n Chips Review. I have to say that I've had the FnS here and at other Applebees locations. It's consistent and about the only thing I ever get. 1. Fish. It's always a generous portion. 3 filet I believe. And it's a nice flaky white fish. No deductions. 5 stars. 2. Batter. It's crispy, golden and not too doughy. Usually sticks pretty well to the fish and doesn't slide off the fish at the first bite. Could be a little lighter, and sometimes it's a little too greasy but rarely. 4 stars. 3. Chips. Usually pretty good. A good sized portion. Well seasoned. 4 Stars 4. Accompaniments: This is where they lose a couple points for me. The Tarter sauce meets all the criteria, but there's no malt vinegar and they are stingy with the lemon wedges. 3 stars. 5. X-factors. It's a chain place. They offer a lousy selection of beers, and slim pickin's on the whiskey or Scotch. They do have G.L. Dortmunder. The servers at the Independence/Seven Hills location seem to be exceptionally good which makes this category a little unfair, but I can't give it more than 2 stars here. Sorry but this place is a lousy bar. Tallied up that's a 3.6 which generously rounds up to a 4. read more

I just finished dinner at this Applebee's. I was alone, and the hostess immediatly took me to the bar area for seating which was exactly where I did NOT want to go, so I had to ask her for a table and she was hesitant and puzzled. My server was pleasant and friendly, and the service was quick. The wine (Sutter Home Cab) was good. The water was good. I ordered double vegetables in lieu of the potatoes, and they were ok (about what you would expect in an Applebee's). The 12 oz strip steak, however, was not very good. It was overcooked and somewhat tough. As a result, I can only rate this visit as "average". read more

Thank you, Eric for your fantastic service to me and my co-workers!! We have another meeting in Independence this Friday. We surely ask for you!! It can't get any better! Thanks, Eric! S. Strother read more

Hostess seated us promptly. Lots of open tables which was a warm welcome considering all restaurants on Rockside have at least an hour wait. The service was ok. We weren't greeted by server promptly and it was a bit slow. Food was of Applebees quality and we had an overall average experience. read more

Sitting for 15 minutes and nobody is assisting us. Very disappointing coz the Applebee's in lincolnwood chicago gives a very good service.

Miserable experience. Not only did we wait over 30 minutes for our drinks, but I was the one who picked them up from the bar. Identical entrees came out with a 15 minute difference, with half of the food being cold. The salads that were ordered as appetizers came after the cold meals, and our server did not bring any sauces or condiments that came with the meal. The manager had a blank expression, and was simply rude. Do yourself a favor and go somewhere else to eat on Rockside. read more

My boyfriend & I always come here for a quick dinner & sometimes we have our friends with us too. Lately the hostess has been changed & are more friendlier than the previous ones (teenagers). The manager is very nice & makes sure that you get the proper & great service from your server. As a group our favorite servers would be Stephanie, Annette, & Alex. Sometimes being in a group can be a little bit more stressful due to different confusions here & there but every one of these ladies (when they are our server) are very attentive & always makes our visit go smoothly & more fun. The food are always wonderful & they always have the half off prize appetizers every time we visit (not an everyday promotion). read more

Carside to go seriously lacked. The point of ordering online, an hour before pickup, and having it brought out to my car was to save time. They were 10mins later than the requested time making it totally pointless. The food was fresh, though. I would go back just not for takeout. read more

I'm not a huge fan of Applebee's in general- it's so... vanilla. But once in awhile I meet my brother for a quick mid-week lunch. The location is convenient, they have a great lunch menu, and it's fast. The oriental chicken salad keeps me coming back, it's always fresh and crisp, and they have a half size in addition to their full size salad. read more

A typical Applebee's. We were seated right away and our waiter was friendly and very attentive (maybe a little too much so). We waited a bit for our food but it was a Friday night so we didn't really think anything of it. I had the Shrimp and Broccoli pasta and it was good but the shrimp were a bit undercooked. Overall, it's what you would expect to get from this chain. read more

Ordered blue cheese with my wings and got tarter sauce. Spoke with server (a very friendly helpful server) and she brought me another cup of blue cheese... Which was also tarter sauce... I then ordered a burger with onion and bacon and they brought me a burger with cheese and nothing more.. Not sure what they are thinking here. But with all the other competition in the area I will go elsewhere next time. read more

The service is phenomenal. The bartender, Rick is the best!! You gotta go there for a nightcap or just hang out.

We're here 2-3 times a week that's how much we enjoy this restaurant. The workers are awesome! Shout out to Sam an exceptional waitress. Excellent food and they always accept our big party of teens who come. Great place. read more

Food was good. Service was so very slow and the menu has changed drastically. We gave it two chances and the experience at this location was the same both times. read more

Thank you for wasting 40 minutes of our lives. After being told we had a 15-20 minute wait for a group of 9 plus a baby, we were asked if we could wait another 15 minutes because the staff was being overwhelmed. We said we were fine with it and then watch two parties of 6 sit. Then we overhear the manager explain that it will probably be at least another 30 minutes for us, as they sit another party of 5! We waited 10 more minutes to see if they'd actually tell us before we left. Absolutely ridiculous. I understand that you can be busy, but dont tell us that we would overwhelm you and proceed to sit more people than our group! And maybe be prepared during dinner hours? Or be nicer about it! read more

I Went Here and It Was The Worst Experience Ever. At First When I Asked For The Drinks And It Took Long And When We Ordered The Food It Took A Decent Amount Of time But When We Got It I Had Ordered The 4oz Steak And For A Side Garlic Mash Potatoes Yes Im A Kid And The Steak Was Really Chewy And Just Drowned In A1 Sauce And The Mashed Potatoes Were Probably The Worst I Have Ever Had In My life. Ive Had Some Pretty Bad Mashed Potatoes But This Was The Worst I Would Not Recommend This To a Friend Its To Horrible read more

The one star is for the manager that gave us a $10 off our next visit. We will NOT be going to this location though. We did the 2 for $25 deal with the 4 cheese mac and cheese and the bourbon street chicken and shrimp and spinach artichoke dip for the appetizer. The appetizer was luke warm the cheese wasn't even melted. The plate had barbeque sauce and american cheese on it....When the food came out after an hour wait the Mac and Cheese was only warm on the bottom so clearly it was zapped in the microwave. The chicken on the mac and cheese was barely warm and didnt even have the glaze on it. The skillet the bourbon street chicken came out on was cool to the touch when it should have been sizzling. The mushrooms, onions, potatoes and shrimp were also cold. The only thing that was hot was the chicken. When our waitress finally surfaced she asked how the food was and we both said okay and she asked what was wrong. She then told us they were going to remake the food but we didnt have time to wait so the manager came over and apologized and took care of our check and gave us the $10 off for our next visit. This is also the second time my order has been messed up at this location. Save yourself and go to another one in the area. read more

Have been to this location at least 6 times in the last 2 years. Each time I go with my family, it gets a little worse. This last time will be the last time, server was OK but never came back to ask about drink refills. Food took a long time, (20 minutes for just the appetizer), and the place was only about half-full. I feel sorry for the servers since they are the ones that loose-out when it comes time to pay! read more

I work at a Red Robin which is a similar restaurant to Applebee's, so I'm super understanding and lenient of restaurants. However, the visit to this Applebee's was probably the WORST dining experience I've ever had in my entire life. When my boyfriend and I got there the hostess was having a conversation with her coworker. When she saw us come in she turned around to face us, looked us up and down, then turned around to continue their conversation. She didn't even wrap it up, they completely finished it before she even turned around to greet us. I'm a hostess so I know if I would've done that the manager would've had my ass. She put us at a table with no dessert or drink menus (things we were interested in ordering) and no ziosk (my boyfriend and I always play the games so that's another lost cost to them). The waitress was nice and that's the only reason they deserve a 1 Star and not zero stars. She did however skip us around 3-5 times when she made her rotations, when we actually needed things. The managers and other employees were having very very LOUD DRAMATIC conversation in the MIDDLE of the restaurant. They were screaming and laughing at each other and distracting everyone in the restaurant. We got the appetizer sampler and the chicken in the quesadilla was so pink we couldn't even eat it, the chips for the art spin dip were so stale I couldn't eat that either. I got the firecracker shrimp cavatappi, I had ordered it at other Applebee's and it was always good but when it came out this time I was disgusted. We ordered dessert to go and when we opened the dessert later at home it wasn't even packaged or closed all the way and the portions were half of what they were supposed to be. Waste of money. read more