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    The Rail

    3.6 (336 reviews)
    ModerateBurgers, Bars, Sandwiches
    Closed 10:00 am - 10:00 pm

    Order The Rail Takeout or Delivery

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    THE RAIL ATMOSPHERE

    What's the vibe?
    Trendy
    Casual
    Moderate noise
    Good for kids

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    Recommended Reviews - The Rail

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    Reviews With Photos

    Smashburger with brussels sprouts
    Abeer H.

    We have been meaning to try this spot out for awhile. We were greeted with a smile. [[HIGHLIGHT]]We sat indoors as it was very hot that day. They do have outdoor seating.[[ENDHIGHLIGHT]] The food was not a hit for us, fries served to us not hot or fresh. The Smashburger's needed some love too. The buns were not toasted. The burger itself not flavorful. Glad we tried it. It's off my list.

    Laura F.

    I generally visit this place once every couple of months. We always sit at the bar for lunch usually to watch a football or a basketball game. the service is not good at all. It's tough to get anyone's attention. I don't know where everybody disappears to but they really need to improve their greet time, menu drop, order time, quality check, and check drop time. There's one girl in particular who has long, dark hair she's a mom and she's the best that this place has in terms of bartenders. However, [[HIGHLIGHT]]I would still go because it's a great location it's clean. It's kind of unique.[[ENDHIGHLIGHT]]

    Smashburger
    Jacob B.

    An intriguing 2nd visit to a local hot spot. The burgers here are great. Flavkrs are top notch. And the previous time the food was excellent. We went on off hours because thats when we're hungry, and we find we usually get immaculate service. This is wrong. [[HIGHLIGHT]]While the place was mostly clean, and the atmosphere very fun, the wait staff is borderline rude and never want to help.[[ENDHIGHLIGHT]] We were one of two couples in the place and in an hour we got one refill and were unable to get dessert because we were too irritated to wait even longer. Two times the service has been awful. Not sure I will bother a 3rd time.

    BBQ Chicken Salad - Amazing
    Amy S.

    Food - All dishes were on point! First time there and looking forward to going back to try the other dishes. The Burgers all looked amazing. Service - Attentive and Respectful Ambiance - [[HIGHLIGHT]]I love a restaurant with good ambience lighting and that's what this place had.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The music was on point and not obnoxious.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great bar area too![[ENDHIGHLIGHT]]

    Sweet spicey shrimp

    Super yummy shrimp with spicey sweet sauce, and the best tasting burger around. We always know the food is going to be delicious and the wait staff is so fun. I haven't tasted a beef flavor this good in any restaurants in Cleveland. The fried pickles and pretzel with honey mustard are super yummy.

    That was a kids meal
    Ashley O.

    This restaurant should be 5 stars, but every time we come, something goes wrong. Service was not great taking over 20 minutes to get a few waters and fountain drinks. Patio had a good ambiance with it being covered, but could still feel the breeze. Food was good and came out quickly. The skinny fries now have some sort of seasoning on them and I wasn't a fan of that

    Victoria L.

    Excellent food! Loved the ambiance, it was drizzling and cool so they opened the "garage doors", just so cool! We were seated super quick, make sure you call ahead and just add your name to the list, not a reservation, but you'll get seated before those who don't call in! Our waiter was training and he did excellent! Our food came timely and accurate and oh so yummy! Never felt rushed and enjoyed our time!!!! Will be back! Their milkshakes were to die for!!!

    Shrimp tacos

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    6 months ago

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    9 months ago

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    10 months ago

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    1 year ago

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    11 months ago

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    3 years ago

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    Rachel N.

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    3 years ago

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    7 months ago

    The food is amazing, i always LOVE to go here, great food, would DEFINITELY recommend.

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    Understaffed. Many people waiting on a weekday around 2p. Many other choices nearby. Too bad.

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    2 years ago

    Pretty good burger. Service was fantastic. Just wish the fries were a tad better but everything was great

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    2 years ago

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    7 years ago

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    1 year ago

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    3 years ago

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    8 years ago

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    7 years ago

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    Mike M.

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    2 years ago

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    2 years ago

    Service was good and attentive, and the food was quite good. An easy choice for a good meal if you're in the neighborhood!

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    8 years ago

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    5 years ago

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    4 years ago

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    Ask the Community - The Rail

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    Firehouse Subs

    Firehouse Subs

    3.7
    (59 reviews)
    0.3 mi
    $

    Ach, SO Salty! I had never been. I saw an internet article…read moreraving about their chili. I tried it. I did not get much for my money. The taste wasnt bad, except for the ton of salt. They should call this place Salt Mine Subs. I will never go back. You have been warned!

    0 stars if I could. Ordered online. Picked up order, had wrong chips and missing other items. Went…read moreto counter to have order corrected. Both employees were extremely rude and did not attempt to help or correct the order. Lady working behind counter looked up and then went back to work. Totally ignored me. I gave the quiet "why am I being rudely ignored, can I get some help" eh-hem. She slightly glanced up as she turned to empty the trap from one of the grill presses. No "Can I help you" or "I'll be with you in a moment". I made another "eh-hem" gesture. She didn't even look my direction, so this time I spoke up and asked if I could get some help. Her response was "Don't be rude!"????? Rude is ignoring customers that are gesturing they need assistance. Manager came over at the moment and asked what was going on. I explained what had just happened, and she angrily shouted that coughing on customer's food was rude and I was the one that needed to speak up. Rude is ignoring a customers repeated attempts when the service provider should be attentive or even proactive when helping customers. Also, I never coughed!!! I explained to the manager that the chip selection was incorrect and the first employee SHOUTED back "we don't have those".... Ok fine... then I started to list the items that were missing from my sandwhich. The manager responded by asking "why would you want those?"... umm... because that's what I ordered and paid extra for!!!! Then he stood and just stared at me with a blank stare... there was no "can I see the incorrectly made sandwhich", no "can we correctly make you another", no "can we get those missing items for you so YOU can put them on your sandwhich". My response was "Nevermind, I told you the issues, and neither of you are even making an attempt to remedy the mistakes you made preparing my order". Never coming back. Contacting corporate, they probably will not reply, but what else can I do?

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    The Rail - burgers - Updated August 2026

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