They haven't improved their fare over the years I'm afraid. Most everything has no flavor. Hamburgers are tasteless and the bun literally falls apart in your hands while you struggle to eat it. Up until most recently no steaks of any interest. The only pluses of this place is their sauted zucchini squash, their Oriental Chicken salad, and their French Onion Soup. Their Tater Tots are pretty tasty, too. But the entrees need a complete revamping. No wonder the franchise is closing one behind the other. It appears they can't keep managers, either. The salad bar does remain a good constant even tho they removed their great apples. Dont understand that decision. I'm not a frequent flyer and will never be a fan until such time as they improve drastically read more

Used the app to order and pickup. App was glitchy but I thought I had it straight. Got home and realized that my order was all messed up. I ordered the four cheese mac and cheese w/ the tenders among other things. However my tenders were missing. The app "removed" the tenders. However I still paid full price. $17.49 for pasta with bacon....... read more

Applebee's Grill + Bar - American Near Me - Gloucester, Virginia

Got the 2 for .... and honestly the steak was cooked perfect and had good flavor. The only negatives I'd say would have been the lack of Alfredo sauce on the pasta and very small portions of the to go sides. Service was fast and friendly. read more

If I could leave zero stars I would. Waited over an hour after ordering, which really would not have been a problem, except our waitress, Courtney, legitimately ignored us the entire time. Then when she did show up she said I don't want yall to wait any longer so I brought half your food. A lot could have been overlooked if she had at least stopped by once during the hour. I had to ask the hostess for a extra drink....then when we got up to leave and I suggested some training she said we didn't pay. Well we did pay using the qr app code because we were not sure if she would ever come back and we wanted to get to another place to eat. Horrid customer service and our last visit. And yes we are locals. read more

Waited 30 minutes for cheese bites. There are more than 15 empty tables in the restaurant. Explain the delay to deep fry mozzarella cheese...BITES! The server only spoke to take our order, deliver the food and give us our ticket. THE END. Then waited another 10-15 minutes to close our ticket. There were NO SERVERS on the floor ONLY the hostess. Had this been 20 years ago, I was a different person, this would not have ended gracefully. Yelp makes it possible to express oneself with poise. read more

Great food and service every time. Love the pretzels and beer cheese and the 3 cheese penne

I'd never been to Applebees before and was hesitant because it's a big chain, but I was impressed! Don't know if it's just this one but the food was very good at a great price. Got their two for $25 special. One was steak other was chicken with shrimp. Both came with big side salads, great, mashed potatoes, and broccoli. read more

It wasn't really busy, but it was kind of slow. Staff was really nice and the waitress was trying. Drink A+ I could taste the liquor but wasn't overwhelming Onion rings B I don't like really thick rings so these werent for me. I also had a hard time biting without pulling all the onion out. I did like that they were double or even tripled onions in each ring though, so you get some and give some. Baked chicken A . Good, had flavor and moist. I liked it. Not overpowering. Green beans A . Very tasty! .... and I liked the garlic seasoning. My friend had the oriental salad and she gives that an A. Side note, the dressing for the salad was REALLY REALLY good . Its like a Tangy Dijon mustard with a little kick. Definitely try that if you are into dipping. All in all I would come back, I think $40 is reasonable for 1 entree, 1 salad and 3 mixed drinks. read more

Came in with a larger group of 15 on a Monday night when it was not busy whatsoever. We waited over 30 minutes to be seated together and for menus. We ordered margaritas and they say the manager needs to check our IDs because we are all out of state visiting on our fall break. The manager proceeded to come back out and pass out our IDs individually. After that, he stated that he refused to serve us because he did not believe our IDs were real. The funny part is we were there for over an HOUR, hadn't even gotten to order food, AND WE're ALL 21. The management there wouldn't know a real ID if it hit him in the face. read more

Another family staple and a place the three of us frequent. We like the 2 for $20 deals, you get an appetizer and two entrees. My husband also likes the shrimp and parmesan sirlion, I like the grilled chicken breast. Our daughter enjoys the chicken quesadillas and mozarella sticks. The food is always fresh but the service is sometimes lacking. read more

Two weeks in a row I go to this location and sit. I understand that everyone is short staffed but a hello goes along way. Now I'm across the street at Ruby Tuesday's. read more

My family has been coming to this Applebee's for many years. It has never been the greatest, but in an area with limited options, we tended to visit a few times a year. Today, my mother and I visited for the last time, limited options or not. When we walked in, it was just before 2pm. Before even introducing herself, our server informed us that she was on the verge of a nervous breakdown (she did look it, no offense) and still rattled from yesterday. OK, weird, overshare. We listened to her say it to every other table as well, awkwardly wanting to talk about her emotional state? We sat without water for a long period, and when it finally arrived, put our orders in: an appetizer, and a small order of chicken tenders. Well, we waited there an hour, watching tables turn over around us, including people who came in after us. I was feeling a bit confused and unhappy but I was hungry, so we continued to wait, feeling increasingly foolish and angry. When the food finally came out after 3pm, we requested boxes and the check, no longer wanting to sit there. Wrong boxes, obviously too small, no condiment containers. We chased down a different server who informed ours of the issue. New boxes, one condiment container when clearly two are needed. Check comes, my credit card sits on the check for ten minutes. At this point my mother had had enough, and so had I. The manager came over, cold and without introducing herself, and comped the check. A free meal is not what I was looking for. She made the excuse that the kitchen was short staffed. Sure, blame the kitchen. Funny that the food was cold. Pretty sure the kitchen makes food that's hot. I get that a place can have an off day, but our issue was service. The fact that the food was cold and pitiful was a secondary problem, though a problem nonetheless. Go to Ruby Tuesday if you're looking for this kind of food. It's only a couple hundred yards away. Edit: Additionally, yes, as another reviewer said, I too had the misfortune of looking up at the ceiling. It's disgusting. read more

Terrible service. Terrible food. My steak was cooked rare and i asked for it to get cooked more. My server said, "your steak was cooked medium rare like you asked, but we will cook it more to make it a medium." My steak was still purple and cold... not to mention my onion strings were from last week. And my potatoes were cold. Just horrible. Also we asked for the pico and jalapeños on the side on our nachos, because my boyfriend is allergic to onions. They were all over the nachos. Just horrible. read more

Waited 10 minutes for service at bar table away from bar itself. Finally just walked over to bar to get a drink . Food cold (mashed potatoes) and asked for a plate to transfer cold potatoes to kitchen for microwave blast . Got a plate 10 minutes later ; just ate the cold potatoes. People came in and waited a while for a hostess ; they just walked out and presumably went somewhere else. Not sure why a national chain such as Applebee's would allow this to continue ... Hey corporate... do you monitor Yelp? Great place to check performance of your stores... this one is missing the mark, by a lot. read more

Food took too long. Service was average. Wasn't happy overall with our visit. Will not return to this Applebees

I and a fellow worker ordered the New Southwest Salad Bowls to go. "Curbside" There is no curbside I waited 10 minutes and had to go in and get my order at the bar. How is that Curbside. What's funny was another gentleman went in to get his food and needed help getting it to his car. An employee came out with him and saw me sitting in the Curbside parking space but did not return with my order. Why ask what car I drive, it obviously doesn't matter. The food was poor, very little salad in the bowl, not at all like it was advertised. Very disappointed. I'd rather have a Chilli's than this applebees. Of course as many have said it has to do with the management. read more

Attention Applebee's: Do you know that there is NO WAY to see that this restaurant is there if you drive in to the main entrance into the shopping area? Drove around for quite some time thinking there is no Applebee's and had to look it up on the map with a very weak cell phone signal. PUT UP A SIGN! People can't see you! read more

Applebee's Grill + Bar - Interesting lamp. - American Near Me - Gloucester, Virginia

The ceiling and walls are filthy. I call them 'furry'. Look around the registers on the ceiling. That is dust that's collected probably since they opened. Disgusting! read more

Don't order from here. I called asking if they were open and they said "yes." I asked if I could come in and order something for carry out and they lady said "no" and hung up on me. read more

The service is amazing but the food quality, and overall building is awful. The restaurant had a horrible stink, the booth had food caked on the headrest, dirt and crumbs on the seat, and crayon marks on the wall. The ceiling which I assume is supposed to be white had a permanent grey hue with black marks near the vents. Just simply disgusting. The chicken quesadillas were hard, over cooked, with little meat and were sent back. The sweet potatoes were good but salty. If you happen to brave the elements ask for Victoria she's amazing. read more

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I have a few stories. The most important one I will tell is the story of the drunken waitress. I waltzed I'm not one week ago. It was not too busy. So why did it take 25 minutes to take a seat? By the time I was seated, a waitress came to take my order. Something was clearly wrong. She was swaying and slurring. Still under control I saw but a little on the drunk side still. I looked around. Did any of the other waiters and waitresses know? Anyways, she took my order and left... wobbled away. AN HOUR PASSED BY. Aaaaand she comes but not with our food. Wait it was. I ordered something so stupidly simple and she managed to f$&@ it up horrendously. I ate it anyways. It was delicious and I hate being a bother. And then we didn't see her for the rest of the night. Until we go to leave and she begs us to stay. She gets in my face, laughs obnoxiously loud and says "I can't be left alone." Worst. Experience. Ever. Fire. Her. read more

First off, it deserves a four, I used to go restaurants. Often. And the thing is, I always chose out of all of them to eat here. Not just because it was close, the price was great. Yes, I always eat from the two items for $20. I tell you, I never had a bad meal, and always left happy. I love the mashed potates, the steak, their riblets, and their timlyness, and manners. Very good staff. Uh, deserves a 4 at least because it does so much business, it's usually packed or not without customers. In fact it feels so good when you get their and can have the attention compared to slammed nights. Very good place to eat. It's a fav. of mine. I don't like everyone's soda. I enjoyed their soda, tea, and beverages of alcholol. So I went there for years. But only just got on yelp now and have reviewed the places I spent time going. So everywhere I wrote about is from the years from attending that way it's on excellence. And I visited those places over the year and last year. So, Satisfactory still. read more

Tried to ignore the negative reviews and ate here anyway boneless wings came out quickly and were quite delicious but we sat in bar area due to no booths in larger area and it was very dark and rest of meal service very slow. Don't think it was the waiter but more on the kitchen and the burger was over cooked dry and hard and ribletts were tough. Also had caprese chicken although tasty think it sat under the warmer too long and got dried out a bit. Overall a fair experience but waiter kept glasses full. read more

Not deserving of even one star. Garbage! Disgusting, cold and $23!!! What the f*ck are these people doing in there!? I should do a charge back on my card this was such robbery. How do you screw up a quesadilla so hard?? read more

Applebee's Grill + Bar - American Near Me - Gloucester, Virginia

My co-worker and I went to Applebee's for a "It's Friday! lunch". It was somewhat busy as it was peak lunch time but even so, the service was a little slow. Our server was ok on customer service but did not exude friendliness. I ordered the mac & cheese and honey pepper chicken tenders with the house salad lunch combo. Everything tasted very good; the only issues I had were the salad contained too many core pieces of the lettuce and the chicken tenders did not have enough sauce but overall, I was pleased. read more

Wife wanted to eat there....I have nothing good to say about the place. Food was not the best. Ordered chicken over potatoes with stout gravy. Was to come with onion ring on top. The onion rings were burnt and flat as pancakes. Said they would bring me more. They showed up after I ate my meal. This has to be one of the worst places in Gloucester that you can eat at. I don't see how the place stays in business. read more

Applebee's Grill + Bar - Food - American Near Me - Gloucester, Virginia

I was incredibly disappointed with the service I received at this location today. My dinner companion and I went in and stood by the door waiting for someone to acknowledge us. They never did. We waited for five minutes before leaving and going to Ruby Tuesday. Management at this location really needs to take a long hard look at the culture in their establiment read more

Although our waitress tried harder than most to make my families experience better, the management ruined an otherwise good meal.....worst experience yet....horrible customer service and that's coming from someone who has plus ten years in food service management....this location will never receive my patronage again.... read more

My family and I eat here all the time. It's one of the decent chain restraunts in the area and is usually well kept. I usually have slim to no problems with my food. The reason I'm giving it 3 stars is because of management. They recently changed happy hour ending from 7pm to 6pm. Well when I came in and ordered my alcoholic drink (that was supposed to be half price) wasn't going to be half priced. What blew my mind is the waitress didn't even know!! It's not her fault at all, it's the managers. It's their duty to keep their entire wait staff informed on up and coming promotion changes. I tried to ask the manager if one, she could change the price half price, since it technically was her fault for not informing staff that I'm now paying full price for this drink with barely any alcohol in it... or two, could she take it off my bill. She refused to both since I "have obviously enjoyed my drink" when it was a frozen drink that had just been melting and I mixed in the whipped cream. I maybe took two sips out of it waiting for my friend to arrive. I do like Applebees and their wait staff, but wow these managers need a cleanup. They go through wait staff like crazy. read more

Fries were cold. Waitress had no personality. It was only so so. Should have gone across the street to rubys.

Happy Veteran's Day at Applebee's. My husband and I had a free dinner. Despite the crowd and the wait, everyone was friendly. The manager came around and said hello, thanking veterans for their service. Very pleased. Plan to visit again soon. read more

I love Applebee's and I enjoy their food. There wontons appetizer is amazing. The staff is friendly and great place to eat.

Where the local color goes. Pre-made food, nothing special. Service is done by kids who can't get jobs at Walmart and it shows. Go on a race day for entertainment! Check your bill before paying. read more

The only reason we ever go here is because everything else is closed when we get off of work. Prepackaged, overpriced, all mixer in your drinks. Chain restaurants are so disappointing. read more

Took forever to get apps and then they where cold waitress said they where training people sent apps back food came out cold before apps came back never again read more

Forced to wait for a table for 10 minutes prior to being seated. Finally Seated without any direction on whether to order by machine or wait for server. No one approached us for a full 15 minutes even for drinks. Finally used machine to call server and 10 min later no waitress. It was our first attempt since the new steak menu. I haven't been in a long time but thought it was worth the try. We left without ordering drinks or anything. Not to mention the more than 5 servers who passed by our table with flashing lights on our machine. read more

Worst service ever. Granted they were busy but after waiting 35 min. And still not getting a glass of water I walked out. I think they were more interested in chitchating than serving. We are regulars bit tonight was ridiculous read more

Fair food, fair prices - good place if you don't feel like doing fast food, but not if you want a nice restaurant experience.

Our family genuinely enjoyed their meal and service the food was delicious and season well the servers were nice and or drinks were plentiful read more

should be zero stars.....horrible food....ordered salad to go and it was brown, wilted and mostly core of the lettuce...baby back ribs were like tire rubber, fatty grisly....def wont be back....save your money and go somewhere else....Patriots Grille is way better and nice friendly service too read more