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Apple Willowbrook

2.6 (138 reviews)
Open 10:00 am - 8:00 pm
Updated 1 month ago

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Nehal A.

Went to the Apple in Willowbrook Mall for an appointment to fix our phone. We arrived few minutes early but the associate checked us in right away. After a few minutes, a specialist came and ran diagnostic on the phone. They determined it needed a hardware repair for the camera. We got a 2 hour window to come back and pick up the phone. We came about 2 hours later and the phone was ready for pick up. The camera blur issue was fully fixed. While the diagnostic took place I wandered around the store. It has all Apple products on display, excellent inventory. The associates are very friendly, constantly asking customers if they need assistance. I also saw an associate doing an open session for doing drawings with Apple Pencil. I was really impressed with this store.

Wei H.

Came to fix my iPhone camera. Had an appointment but still waited for a while. They book customers every 15mins. It's not surprising that there's a delay. Staff were nice. Told me to come back and pick up the phone in 2 hours. It was ready by the time I went back.

Hank C.

This wasn't quite as packed as another Apple Store I popped into earlier that day, but service still was slower and trying to find someone to check me in wasn't the easiest thing. They didn't have someone standing there checking everyone in and I hunted an associate down. Once I was being helped, there was no sense of patience and get me out the door mentality with the device that I was picking up didn't really give me any comfort that this was the right place to get help or service. I didn't even give me the box for the phone I was getting replaced. And unlike the Short Hills Mall Apple Store, there wasn't a space for kids to play so a lot of them were bored and just walking around the whole store instead of being focused in one area.

lee m.

This place takes on way more than it can handle. Was told phone would be ready in an hour. We decided to stay at the mall instead of run other errands since it was only an hour. Now I understand things come up and take longer than expected but not 3 hours when u said 1 hour. They ended up giving a new phone instead of fixing the old one since there was a hardware issue. Which is what should have been done as soon as I walked in instead of wasting a whole afternoon. Stop making so many variations of the same phone and you won't have 100 people standing around clueless as to what they want. Also parents you need to watch your terrible children! It's not a Chucky Cheese so please don't treat it like one. One bright spot was one of the reps that helped us named Sequioa.. She was direct, quick, and very helpful.

Just an idea of how well I was serviced! (Smiles)

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Ask the Community - Apple Willowbrook

Review Highlights - Apple Willowbrook

This Apple location is very lucky to have such a great representative.

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Apple Willowbrook - computers - Updated May 2026

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