I'd like to be able to review this company on the quality of their actual paving work but unfortunately I am unable to do that. What I can review is the quality of their customer service which is technically a zero, but 1 Star is the minimum I can enter.
On May 25, 2019 we booked with them to replace our driveway and walk way. Up to that point they were "Johnny on the Spot" coming out, assessing the work, quoting the job. Their quote was a bit more than others but my husband had a good feeling about the owner and decided to go with this company. (Plus, they offer a senior discount which would have put our cost more in line with their competitors.) At the time of booking we were told they'd be out to dig up our driveway on Monday, July 15.
On July 15, I took the day off from work awaiting their arrival. . . They never showed. I finally called around 3:00, got voicemail, left a detailed message asking for a call back to either me or my husband leaving both numbers. Neither of us ever received a call. My husband reached out again the following day and finally spoke with someone about 24 hours later. They offered no apology or explanation for completely blowing us off they just said something about having to contact utilities prior to digging (So that hadn't even been done yet) and "rescheduled" for today, Monday, August, 5.
Between then and now we're not even sure that any utilities have been to our home to mark for digging. There are some marks on our driveway but the water company is doing work up the street and has painted marks up and down our street so we're not sure if the marks painted on our driveway are part of that or for our driveway replacem
So taking them at their word again, my husband didn't go to work yet and has been pacing around the house getting more and more upset and needless to say, we've received no call to confirm whether or not they're coming. My husband has called them to ask but no one answered so he left a message.
I just told him to go to work because there's no sense using a day off to sit around the house being pissed. I'm going about my vacation day - If they come, they come and if one of us is here, we're here. Why should we extend anys more courtesy to this company than they are will to extend to their customers.
I get it. We're not the largest job they'll have. And the probably prefer to spend their energies on more lucrative customers, but I believe that your actions not your words define your character and if you give a promise to be somewhere and/or do something you have an obligation to be there and do it. And if you can't, you need to communicate with the people who are counting on you.
They may be very skilled at actual paving and I hope to some day soon be able to tell you that they did a fantastic job replacing our driveway and walkway but I can tell you now that their business and customer service skills are seriously lacking.
I'll update as things change.
They never showed on Monday and it took a call from my husband at 7:30 pm before they said they'd come Tuesday around 1:00.
08/06: They finally came today to dig up the driveway a little after 1:00 so I'll bump them up to 2 stars. If they complete the job satisfactorily in the time promised, I'll bump them up to 3 stars. Down the road, if the pavement holds up I'll bump them up to 4 stars. Unfortunately, unless they do something above and beyond, their lack of customer service and communication is going to cost them at least one star. read more