I cannot say enough positive things about William. He is extremely knowledgeable and can tell you more about rats and any type of insect their habits. We have used his pest control service for many years now and I continue to be impressed every single time with his willingness to fit a service call in, even very late notice. We apparently have a "rat's paradise" of a backyard (fruit, pool, etc.) he says so we attract them every couple years it seems. He takes care of the issue immediately. Highly recommend supporting his local business. read more

I signed up for quarterly (4x per year) service with William at ATPC on 6/9/2020, after being referred to him by friends. I have been a client, always paying in full and on time, for over 2 years. Today, William arrived (at my request) to perform a retreat of my property in addition to the multiple re-treats he has had to do since my normal quarterly spray that was conducted on 6/1/22. We had been experiencing overwhelming ant infestations both inside and outside of our home for months. Every time I contact William for a re-treat I always describe where it is I am seeing or experiencing the ants, and have also offered to physically show him (at which time I was cut short and interrupted by him with the response that he needs to get going, as he has other houses on his route to tend to). His "bedside manner" during conversations with me, both in person and over the phone, have never been overly friendly but, I've tried to overlook that in these past two years knowing I didn't contract with him for his personality but rather for his pest services. Today, when he arrived and began his normal spraying, I approached him from the side door and explained that I had additionally observed an ant trail along the wall of our home in our courtyard. He acknowledged me in his normal manner (with little-to-no conversation and through sunglasses) as I also tried to make small-talk as a means of saying hello and being friendly. Within an hour after he left, I observed a substantial trail of ants around our outdoor fireplace and at our fencing where our garbage cans reside in our backyard. I then found a sealed letter on our front door basically stating that "it has been determined that we will not be able to achieve satisfactory pest control at your property" and that my service with them has been cancelled as of TODAY! The notice included a $50 check for reimbursement of the portion of my quarterly agreement I had already paid for and yet had still to receive. I was taken aback at the contents of this letter mainly because I had spoke to William directly over the phone two days ago when I reported to him for the second time this week (the first time he did NOT return my call and said he didn't get my voicemail...I should mention this is not the first time he has made this claim in the last couple of months either) that we were having continuous ant issues since his quarterly treatment at which time he did not mention anything about no longer wishing to service the property, nor did he mention anything to me this morning directly when we spoke face to face after his arrival to our home. I called him immediately to inquire why I was receiving this notice and also why he didn't address this with me this morning, directly, when he was here. His response was basically that the notice was self explanatory, that he is losing money having to repeatedly retreat our house, and that most times when he arrives he sees little to no ant activity. He was matter of fact and somewhat rude in his answers. All I can say is this man needs a better set of eyeglasses, because there were steady streams of ants in multiple places in my yard just an hour after he left today. I don't think he is making an honest effort to look, perhaps in order to cut his "visit short so he can get to the other people on his route" today? It is interesting to me that my service contract requires I give ATPC a 30 day written notice to cancel, yet ATPC can cancel servicing my property without any written prior warning. I also find it interesting that item #3 of my service contract states "the customer has the right to request RE-SERVICE AT ANY TIME, provided at least 10 days have passed since last treatment", when clearly this is NOT THE CASE, because IF YOU DO, he loses money and will cancel your contract. I wish to also add that as I was discussing the nature of his notice left on my door this morning concerning them no longer wishing to service our property...*HE *HUNG *UP *ON *ME!!!!!! YES, you read that correctly. He hung up the phone while I was mid-sentence!!!! HOW UNPROFESSIONAL I FIND THIS!!!! WHAT GOOD BUSINESS WOULD ALLOW THAT???? Ultimately, this made me realize it WAS best that we part ways and I am grateful for him quitting on his contract with us...because this is not the proper way to treat customers or just people in general. DO NOT USE THIS COMPANY if you have a serious pest problem and want professional service...you WON'T get it here!!!!!!!!!!!! This owner could have taken a true interest in his business and his reputation by taking the time to walk our property with me if he didn't see the infestations for himself and recognize where the issues were. Instead, he blamed it on the heavily infested surrounding properties as to why he could not properly eradicate the property of pests. I blame it on his negative attitude. When you truly care about your business it shows--that's clearly not the case here. read more

We used Apple Tree Pest Service for a while at our old house. The first bag sign is as my husband was signing us up, I asked to see the MSDSs/SDSs and the owner acted like my concerns about what chemicals he would be applying to oue yard was unreasonable and that I should take his word that they were "safe" but he did provide them for my review. And that gets to the crux of the issue I have with the owner - he was always dismissive of me and wanted to do business with the man of the house, but this is so not okay this day in age. (I can't wait for his response to this post, looking through his past responses, and he always responds, he is always defensive... and its not his fault...not ever! You can learn a lot about how a business owner responds to yelp reviews and this guy is no exception, take a peak before deciding to do business with him.) We switched to another locally owned/owner operated pest service years ago and have never looked back. Our new guy is super friendly and gives this little lady the time of day. read more

After a year of attempting DIY methods for our inside ant infections, we got fed up and researched a local pest control partner. After several calls, we were so happy to find William! He took the time to explain why we were getting infested, his strategy (which we liked), provided his prices (which we felt were very reasonable), and then offered to do the first treatment the same day! Sold! We are happy to partner with a local business who took the time to explain the situation to us. read more

So summer here in the Tri Valley has arrived. Searing heat. Maybe not quite Vegas or Phoenix, but pretty dang hot by my standards. I try to spend a much time in the air conditioned confines of my home. And you know what? It seems as these ants have the same idea. It was a coincidence that a Terminix rep stopped by the house. But i felt pressured and didnt care about their sales tactics. The next day, its like the ants were mocking me. They came in droves. Eating the tuna juice that i forgot to clean up. There were more ants in my home than at a WNBA game. After noticing an AppleTree truck outside my neighbor's home the other week, I turned to trusty Yelp for reviews of the place, and turns out it was pretty good. I give William a call, and he seemed very knowledgable and offered a $90 per quarter maintenance package. Terminix was $99 per quarter, but had such horrible reviews in my area. What's great about AppleTree is William is the owner/operator, so he really takes pride in his work. If he didn't, then there goes his customers. Give this guy a call, my neighbor already did, and so will my other neighbors. Once, the ants from my place figure out they can't get in. read more

We have used Apple Tree pest control twice over the last few years. On both occasions William did his routine pest control and we were satisfied for the job he did. After our second meeting we had a misunderstanding which has now been resolved. Thank you William. read more

We have been using Apple Tree since the beginning of the year and we have been completely satisfied with the service and customer service. The owner is very easy to work with and very accommodating to housewives (like me) who are terrified of black widows, earwigs, aphids and other undesirable bugs outdoors or indoors. They come every 3 months but if you see bugs before then, the owner is happy to come back and exterminate them - FREE of charge. Our backyard backs to a vineyard so you can imagine the amount of bugs that are coming to our property. Apple Tree service price is very reasonable and if I may, probably the cheapest available. If you're not using them, then you are wasting money. read more

After using William in the past and having a good experience I decided to call on him again. I found a dropping in my living room. I called him for help. He told me to text him a photo of the dropping I found. I did. He text me back the next day saying he got the picture 4 times ( on accident, my iPhone kept giving me a message failed warning) and it was definitely a rat dropping. Ok great. We know the problem. I texted him back " ok, now what do we do " and here it has been four days and no response. I got the impression he doesn't want my repeat business by him brushing me off. Not great business ethic if you ask me. I ended up calling a competitor in the area. The technician showed up at my house, on time, the very next day. That is what I call service. read more

Just had the unfortunate pleasure of having them over to help me out. From the voicemail left, to the home visit, completely rude and dismissive. He constantly said "I can't treat something that doesn't exist." He told us to go to another company several times. Very disappointing and I'm starting to believe the other reviews. I'm sure they will reply with an attempt to minimize our review, but bottom line is that I wouldn't recommend them to anybody. You just can't treat people like this in this day of age with online reviews. Based on previous reviews seems like if they want to be nice and professional they can be...just hope you don't call them on a day they choose otherwise. read more

It's a shame to see unhappy posts, so I wanted to share our experience. We've been contracted with Apple Tree for almost 3 years and have always been happy. He's knowledgeable, in our experience dependable, and has gone the extra mile- at no cost- when we needed additional services (such as a problem in our garage). He offers reasonable pricing (much less than his competitors) and doesn't aggressively try to up sell us into monthly service (as we experienced with other local companies). The only thing I would change is his reminder system. The postcards only have 90% accuracy of reaching you, and a text or email would be much more efficient (not to mention less expensive on his end). He is a little old school in that way, but for the price- I don't think you can beat his service in the Livermore city limits. read more

Wanted to thank William for scheduling a service despite the covid restrictions. We were seeing some millipedes and other bugs inside the house despite a regular maintenance and I thought I'd call and let him know, just in case. I didn't expect him to come out but he did same day. Excellent customer service. Wishing you and your business the best! read more

First time using Apple Tree but was very pleased. Little bit of a disconnect scheduling the initial appointment, but that actually turned out to be a Yelp problem, not a problem with Apple Tree. Suggest calling to arrange service rather than trying to message or schedule through Yelp. William was very professional and courteous. Took time to ask me questions about problems and to answer my questions. And he showed up when he said he would, which I've learned not to take for granted with service providers anymore. Would definitely recommend, and we signed up for the quarterly service. read more

Now THIS is the type of guy who you want doing business in your town! Been doing business 40 years, and is clearly someone who doesn't want to build an empire, but wants to do solid, reputable work in the community. Highly suggested. He knew my neighborhood and the pest patterns and was able to treat appropriately. All the time, he kept mentioning his guarantee which is how I knew he took pride in his work. This isn't someone who will give you a flowery sales pitch when you call. You will leave a message, he will call you back, and will quickly try to help you identify the problem without making you feel like you're getting a bill of goods. THIS is the way I like to do business. Well done, Ryan read more

Wayne is the owner/operator. I called him and left a message just before 5pm. He called me after hours and scheduled my appointment for the next morning. He showed up on time the next morning and took the time to explain to me what he was going to do and asked me multiple times if I had any questions. He gave me a great price for resolving my ground wasp nest problem. In fact, the price he charged me was the same price a competitor was going to charge just to come out and look at the problem. I highly recommend Apple Tree Pest Control. read more

Bill is the best. Reviews don't lie. I can see why Bill always get great reviews. Here's another one. He does the work himself.

We've been using Apple Tree for about 4 years in East Dublin with quarterly treatments around our home perimeter. I foolishly thought we could manage any ant/spider issues ourselves when we moved to the area. We learned that eventually the critters will infiltrate your house and do so quickly and aggressively! We picked William's company after reading yelp reviews and have been happy with his professionalism, responsiveness, and reliability. I called him on Tuesday to let him know we had seen a couple large wolf spiders in our garage and he came by on Thursday to honor his guarantee by respraying around our house. If you are considering regular insect control, look into Apple Tree. read more

2 nights ago I found beetles and spiders in my garage at night. I called late yesterday afternoon to ask for pest control service. He came out first thing today and it was a great experience. His speedy service, years of experience and knowledge is the main reason I will use him over and over. Honestly the best part was he took the time to explain my pests to me and did not pressure me into a contact. All pest company's put so much pressure on their customers to sign a contract for continuous service and I don't rally appreciate that. The no pressure made this a quick resolution to my problems. Thanks apple pest control you are the only company for us!! read more

William is the best! His guarantee is fantastic and he keeps the ants out of my house! If I see even one, he's back and takes care of the problem. We have been pleased with the service, he's here when he says he will be and is easy to reach if I need to. Highly recommend! read more

I am soooo impressed with William and Apple Tree Pest Control. So wonderful in ALL areas! Of course I found Apple Tree through Yelp. As usual, you yelpers steered me right! So, I heard loud scratching noises in the vent above my bathroom downstairs a few days ago. Boy did I freak out...I knew it wasn't a mouse (too loud) and I was a mess! Quite literally, could not sleep for 3 days I was sooo distraught with even a thought a a creepy crawler in beautifull lil' home. Figured I'd best handle it quickly (and get out of denial!) and call around to deal with it. I called a few local pest control places but the minute I talked with William I just knew he was the one to handle the matter. He was very punctual, polite, knowledgeable, kind and super thoughtful about how he approached the situation -- he was so kind to my mom and son too, kindly repeating to them what he had explained to me earlier. He determined I had a roof rat that had sneaked in through an upstairs tile and was nesting in between floors. He thought it might just be one trying to nest. He also kindly took time to look around my home and explain how I can stop rodents from entering my garage, too, on my own. William took care of business, laid the trap + bait, and predicted we would catch it quickly. He was right! It was caught the same night! When notified, William came right out and scooped up the dead critter and left more bait - just in case. He will be back next week (or sooner if I call) and kindly offered to patch the point of entry for me. His expertise and honesty and knowledge of rodent behavior was amazing and so right on! His price was far better than the competition, including 2 follow up visits - much better than the others! Again, gave great advice and was so helpful! First class operation all the way!! Thanks to William, I can rest again! read more

William is a flake! He came by and promised 4 weekly visits to tackle our roof rats but took the money and has never returned nor bothered to call us back. We've left him multiple messages. Stay away!! read more

Apple Tree Pest Control * (925) 606-5751 3987 1st St, #S, Livermore, CA 94551 Cross Streets: Near the intersection of 1st St and Trevarno Rd I've been a customer for a couple months and am very satisfied with their service.willam holt is the owner and operator great person I am feeling very good abut him and his service No spiders no bugs I refer friends and family to them. they do exterior and interior of your home - callback service is free and they will actually do the inside of your home if needed 2 Thumps up read more

I called to get an estimate to have skunk traps set. He informed me that he doesn't do those services but spent about 10 minutes giving me advice as to what I can do. I really appreciated the advice and the time he spent knowing he wasn't going to make any money from the call! Would definitely call him back if I need future pest control services! read more

This is how a business should be run. Even though William does not service our area, he still took the time to return my call (within minutes) and tell me personally. In addition, he took several minutes to explain what may be our problem, so I was more educated in speaking with other providers. He then gave me suggestions about what to ask for in regards to service from other providers. I am disappointed that he cannot do the work, but wanted to acknowledge his exemplary customer service. read more

Can't get better than William for pest control; he is thorough, beyond knowledgable, always on time, and his pricing is as good as it gets. Our initial call to him was regarding a rodent problem, but we also just had him out to spray for spiders as I saw a few black widows in our back yard and garage area. He's a bit 'old school', which is exactly the reason why I like him and want to give him our business. I would never go with a company who agressively solicits mid afternoon at my doorstep. William did a great job of explaining to me what our pest problem was, why it's happening, and how to eliminate it for good. Glad I found our pest control guru! read more

William was great! There has been construction going on across the freeway from where I live and I think it's caused some recently evicted bugs to come find refuge at my residence. Sorry bugs, but I have NO VACANCY! I called William and he was able to come within an hour to check out my situation. Ten minutes later he was treating the outside of my house and the bugs are getting the point that they are not welcome here! William was very kind, courteous and promised to come back at no charge if in a few days if things are still a problem. I have already told the neighbors about William and I am pretty sure I'll be seeing him around the block. read more

I have a rental in Livermore and was told there were signs of termites in a side shed next to the house and possibly in the house, so going on line looking for a company to address the problem I saw that apple tree pest control had good reviews and gave him a call and he responded back in a half hour, after explaining the problem he said I would need to contact a termite company not knowing there was a difference between pest control and termite control. Then asking him if there was anyone he would recommend he spent the next 10 to 15 minutes to explain what to ask and look for in picking a good company to do the work, in a world were time is money I found it very courteous that he took the time to explain in great detail the best steps to follow. I am very glad he was the first company I called giving me a wealth of knowledge and appreciate the time he took in explaining it all to me without anything for his benefit. So not using his services I cant give a review but if he runs his company as good as he has helped me out I give him 5 stars. read more

William is great. I Highly recommend him. He's not an overly gregarious person (maybe even a little shy), but pleasant and professional. He takes his job seriously and is very dedicated to getting rid of the problem. He's extremely knowledgeable about pests, their habits, and how to get rid of them. I have had a very tough time getting rid of some rodents and he has been very dedicated to trying all ways to get rid of them. read more

Called William and he was out within one day to spray for bugs. He was very informative and let us know that bugs are out in full force looking for water...(aren't we all...ha). Anyways, after spraying haven't had any problems and have seen a tremendous difference. Love that if we see any bugs, we can call and this company will be out to treat again. read more

This is the kind of business that every home owner is looking for. Local, fast and reasonably priced. He did my whole yard the same day I called. read more

We have a rodent problem in the back yard. William called me right back and told me that the county would handle these issues and put me in contact with the appropriate agency and gave me some strategies in dealing with the county. Gotta love that. If I ever need pest services in my home, I know who I am going to call. read more

Ok when you have a rat in your attic -you just want it gone! Apple Tree did that, thank goodness. William is old school- he shows up on time, in a tidy uniform, explains things clearly, and handled the problem with no fuss. He charged me what others have mentioned, $180 to get the job done. No one ever wants critters in the attic, but if it happens to you, Apple Tree is highly recommended! read more

William is very knowledgeable and gave me lots of great advice over the phone on controlling the pest problems on my boyfriend's ranch. He's very honest and has a reputable company! Thank you!! read more

My comments are limited to Apple Tree's business ethics and customer service. I walked out my front door today to find that the owner of Apple Tree was filling his 100 gallon plus tank on his truck using my garden hose. When I asked why he would do that his response was that he's been doing that for 42 years. He then offered to credit me $0.30 cents because he claims that's all the water he was using. It's not the cost of the water its more about the principle. Why would you show up to a customer's house and use his water to fill your tank? Why wouldn't you show up prepared to do the job? He never asked to use the hose or the water just assumed it would be OK. I would have preferred if he would have asked. It's a good business if you can go around and fill you tanks with water and not pay for it. Apple Tree's response to my post is a lie. I am the person who contracted with the service, I confronted him about using our water and he never had permission to use it. He responds to the post with a complete lie. read more

We had argentine ant infestation in our bathroom around Thanksgiving and decided to call Apple Tree when the OTC pesticide and bail proofed failed after a week of use. He responded within a day of my call, and was able to come out the very next day. He even asked me to sent a few pictures for the ants so he can take a look it them. On the day of visit, after seeing we have a tiny house he recommended us to do our own outdoor spray (he was being honest and try not to ripe us off I believe). He did not enter into our house to look at the issue, but I showed him an example of the ant sample on a piece of tape, since he said he would only do the exterior first, and if it doesn't work he would come back and do the inside treatment. With a small kid and my husband's leg being injured, we asked him to perform the outdoor spray, and we wanted to observe the result and his customer service/reliability before committing the quarterly program (make sure we are paying the service that works effectively). He told us to leave the bait there and we followed his advice. After a week, the outdoor spray in combination to the indoor bait, a nest is down; At day 9 (this morning) another new group of ants start coming out from the hole of our bathtub, and this morning I already seeing ant in our kitchen. Out of frustration, I called and left him a message, but haven't heard back from him yet. I don't want to bombard him but due to our one-time service is warrantied for 1 month, we really hope things work out as we really would like to support local business. Will update the post once hearing back from him. He called back on day 9 (same day mentioned above), came out for a respray on the same day, and told me to continue to bait as the ant activity I've continued seeing are nests within the house. It appear that the outdoor spraying did not really help, likely there are colonies already built inside the property, as we have had 2 major kitchen invasion (into our goodies of our cabinet on one occasion!) and some scouter ants appearing here and there in the random area of kitchen, the problematic bathroom, and a single incident in my child's bathroom (forbidden!). Out of frustration (and exhaustion) my husband left the bait out at different locations and purchase some expensive spray particularly for the argentine ant and spot treated the suspicious areas. It has already been a month, and I still see ants here and there, some live and some dead. Two days ago, I've seen a queen ant scouting around and a couple ants trying to come out from a tiny hole in the master bathroom again. According to the web info, this is either the ant colony is under huge stress and trying to relocate (colony collapsing?) or the colony has expanded and the queen is trying to find a new place to expand (pessimistically realistic?). My hubby suggest the latter so that we are mentally prepared. Overall, he seems to be a nice guy and most importantly he kept his warranty promise; but it appears that our argentine ant issue is more challenging than an outdoor spraying. We've had and we have been keeping a VERY clean house, and already running out of options on these argentine ants. With only a few more days toward the end of the warranty period, we will continue monitoring and hope for the best. read more

Although they don't service my area, William was extremely helpful over the phone. On my very first attempt, he answered the phone himself. He took the time to explain about my rodent problem and how to handle it myself. He had the patience to answer all my questions, and had good, solid answers for all of them. He's very knowledgeable about his line of business. I highly recommend his services. JR read more

So far so good. Same day service, gave me a good thorough walk around of all the spots where a rodent could enter my home (and we found the likely spot). I didn't feel pushed to go with his services, that being said I opted to go for the trapping, and then after a few weeks knowing I'm all clear I'll seal up the holes. I'll likely use William for pest control (bugs). Overall pleased with Apple Tree so far....like that they're local as well. read more

I NEVER write Yelp reviews but I absolutely had to write a review about William at Apple Tree Pest Control! Here are all the reasons why this was one of the best customer service experiences I've ever had: 1) Not only was he prompt, he was early 2) He finished the job quickly yet thoroughly, professionally and competently 3) He took all the time we needed to not only answer ALL of our many questions but also to go above and beyond those answers with extra information, grace and patience 4) He actually knew the answer to every question I had from 40 years of experience! Thank you, William, for your kind, professional, friendly and competent help!! read more

I have to apologize for my delayed review. I have to say this is one of the best experiences with a pest control company I've had. I had a swarm of ants in my kitchen about a week before Thanksgiving. I tried ant baits but they kept coming. I finally broke down and called Apple Tree Pest Control and Bill was able to come out promptly! He left me some baits after spraying the exterior and warned me, "leave the baits and let the ants feast and leave them alone". He warned me it wouldn't be easy but that they would take it back to the colony and they would be all gone in a few days. Darn if he wasn't right! This guy know his stuff and I would recommend him highly. Thank you William. read more

I must say I cannot attest to the quality of Apple Tree's services since I have not hired them, but I can speak to the quality of the owner William's character for the free consultation he has given me (which by extension likely speaks volumes about the level of service). I called and left a message inquiring about termite control, and William called me back even though he does not do termite inspections. Yet he did take nearly 15 minutes on the phone to enlighten me about the nature of subterranean termites, how to shop for termite services and most helpfully, how to potentially remedy the problem myself with termite-baiting systems that can be bought at Lowe's or Home Depot for about $80. Most amazingly (having done termite work himself in the past), he suggested I send him the official inspection reports from the companies that give me estimates and he would be glad to look them over "to turn them into layman's language" for me. I am a veteran financial journalist schooled in good and crooked business practices,and from this I can't help but think that Apple Tree is a most honest and ethical company. read more

Apple Tree is as good as the reviews indicate. Good work at a good price. Needed help with an ant infestation. He showed up when he said he would, walked me through what he would do and described why the ants do what they do. He pointed out an exterior duct/vent that had been pulled back and said it was likely a racoon, possum, etc. was making their home beneath our house. Checked under the house the other day and sure enough there was a possum. I'd recommend William and will call him again. read more