I don't know why I didn't review this house of horrors sooner. Maybe because I am a lifetime apple user and believe one bad apple shouldn't spoil the bunch. However, to not warn people about this rotten mess would be a disservice to humanity. First of all, this is an apple store in disguise. It has the signage and there are all the computers and phones on display, but really it is a place where every incompetent parent comes to dump their 5+ rugrats so they can talk on their phones next to their friends, who are also talking on their phones, and let their heathen kids shriek like hyenas at levels that im surprised have not shattered the windows of this place. They run back and forth, under tables, chasing each other. One of them ripped the power cord out of my computer while I was plugged into a table waiting for an open training session..... OH, and that brings me to the service and competence of the staff. Don't even bother trying to get attention or information out of anyone at this place. Even trying to track down the person you have a scheduled appointment with is like playing hide & go seek -- oh yeah, of course it is, because this place is a pre-school program, not a place to get information about the expensive technology that you purchased. Really they should take down the Apple sign because its just insulting to real Apple stores. Put the lego-land sign back up where it belongs! PS I have given this place at least 4 chances and its worse every time. read more

Apple had me wait three hours in the store when I finally got to the front counter. They told me they couldn't replace my phone because it would take longer to replace my phone screen. store closes at 7:00pm and I walked in the store at 4:00pm very unprofessional will not return to that store again. read more

This is my second BAD experience at this store. And it will be my last. Went in to upgrade my phone asked for a gold 6. After more than 90 minutes(which included a software update to the new phone and entering my apple id 6 times) from when I walked in the door to where I was in set up,. I notice on the receipt that it says SILVER. Up to this point, I really wasn't allowed to touch the phone, only place my finger for the finger print part. Rather than take the gold phone and go through the torture of setting up a second phone, I chose to return the phone and leave. First bad experience was when the guy backed up my phone to the icloud, it must not have been backed up and I lost everything. All they have to say is sorry, like that makes it all better. Go anywhere but this store. I'm going to the Verizon store and maybe will not get an iphone at all. read more

The service here was okay. The employees were funny and knowledgeable. The location is okay too.

Very helpful and accommodating. I had an issue that needed attention and work, they were very good and very nice while taking care of business. I'm very happy someone sent me to this store, not only the store and technical support was great, so was the mall. I had to sign in and they said they'd text me when they were ready for me, I enjoyed the mall until they texted me within 30-45min. Thanks apple read more

from : Fanny Benzant This Apple store as refused to help me after their software update caused my phone to stop working. They want me to WAIT until their is an update or choose to hand in my phone for a $300 give card. Both unacceptable! I believe Apple as a retail company has lost their costumer support and and guarantees with fatal costumer services and assistance with their own update service problems. The Rich Hill Apple store and tech support is supposed to provide software support after the release of a software update. Although I'm not sure if that counts for minor or major updates. Regardless we are still within the period they would make a software support exception for the major iOS 11.2.6 upgrade. If the software update put his phone into a recovery mode error than they should be able to assist, even if the phone is out of warranty. Software should not cause hardware malfunctions. read more

Terrible terrible terrible! Plenty of staff walking around yet no one helps customers, you just stand there and watch how green shirts are slowly moving around, talking to each other - while customers are waiting indifinitely. Have never - even at Christmas time - spent an HOUR waiting for someone to sell me an item at Apple Store before. If you have hours to waste - this is a store to go to, but if you don't - read google reviews and go to another location. Complete disaster. read more

They take too long with the customers an hour in a half wait time for an appointment and the store is empty smh.

Usually apple stores are good but this one is the worst. Few workers are ok but most ignore you even on a slow day.

Generally had a positive experience, but today was drastically different. Upon arrival, I was told to find a staff name David who was extremely rude and unprofessional. My most basic question was responded with an attitude, to my surprise. In all my years of buying and interacting with Apple staff, he is probably the only one below standard. Not a good employee to have around, especially when you are looking to buy a premium product. read more

I had a nightmare that this store turned into a blessing! After being sold the wrong case for my laptop at the 5 th ave store and making the trip to 3 other stores including the 5th ave store for a second time after being told all of these stores had the correct case but mine of them did, Marcus at the Ridge Hill store not only held the case for me until I got there but gave me a sizable discount for all the hassle! I will be making the trip to this apple store for ALL my future apple purchases!! Marcus if you read this you ROCK and you deserve a promotion!!! read more

I haven't written a review on Yelp in so long but I absolutely had to after visiting this Apple Store. Rashaad was an absolute pleasure to work with. I'm in the market for an Apple Watch and I was lucky enough to be assisted by him because goodness, he knows it all!! Every question and concern was confidently answered and reassured. The pearly whites and the muscles helped haha! Easiest $900 I'll ever spend! Rockstar service!! :) read more

My experience is always the same. It takes many days to make an appointment here and then I get one and I show up on time. There are several People Working so how can it take 25 minutes for them to get to me? I have an appt! It doesn't matter at this store. You will wait and wait and wait and there is a completely inflexible man with blue hair checking people in. He is not customer friendly at all. This store has gone downhill read more

Jose is the Worse customer assisted at the Apple Store ever in my 10 years of been an apple consumer. Didn't even allow me to explain and put me in the position to ask for a manager on which I ask Him I want to speak to his manager and didn't call the manager. Ridge Hill Apple Store Big 0 don't waist your time going there read more

I love apple products, and service usually is the really good, but last time i went i have the feeling the employee at the door act more like a bouncer at the club, i ask if i can see the new apple watch, and instead of invite me to see the display he said " we don't have it! ", " you will have to wait at least an hour" ok i just want to show it to my wife so i can learn which one she likes, then later buy her one as a birthday present. Before this bad experience i always enjoy going to the apple store to see new accessories. i do not go again just to hang out, look that employees are very busy and don't like to be bother. read more

Apple stores in general gives crappy customer service. This store is so crowded and they are not helpful or knowledgeable. They told me only AFTER I paid them $160 to fix my screen that they don't MAKE my phone anymore because it is defective (iphone 6 plus). They pretended to do me a favor and order me 6s plus, and now I am 5 days without a phone. No one can answer the phone and it takes forever to get to talk to a human being. If I didn't pour so much money into Apple music, I would get Galaxy in a hot minute. You wait forever to be seen only to be told to come back in 2-3 hours (this is WITH an appointment!)Go android . read more

Genius bar attendant told me that i would get a call within 48 hours about the repair status and they never did which is one strike. Went on the website and it said "repair in progress" yesterday but they skipped today's progress. I remember telling the person to call me before repairing it as i would like to know the cost. Is it $100 or $1000? But they did fix my computer perfectly. Since it was just a software issue it was also free which was real nice. Is it just an Apple policy or a store one? I don't know. Earlier this year one salesperson was short and curt with me and told me i could not recycle my old phone while another did a few seconds later. I think I might of annoyed this salesperson because she was in the middle of a conversation with another employee. Sorry for interupting your social life... So if anything the quality you get from employees varies greatly here. Some are friendly and professional while others are definitely not helpful and borderline rude. read more

Had a problem with my mini ipad and ended up getting good service and a brand new one bc it wasn't working properly :)

I recently visited this store for the first time since its opening, I often go to the store located in the Westchester Mall. I live about five minutes from the Yonkers location but I had such a horrible experience at this location I will only go to the one in the Westchester, even though it is inconvenient. The greeter at the door was very polite but was completely clueless on how to properly direct me as to where to go to get the product I wanted. The layout of the store is very confusing combined with the fact that the staff does not know how to interact with clients, the store is a disaster. I was directed to go stand next to the t.v. screen and I could do express checkout, well there were about three different televisions at the location and there was no line to wait in and people were gathered around a roped off area with one associate very slowly helping all the clients. I had walked into the store knowing exactly what I wanted and wound up waiting 45 minutes to be assisted by the associate at the express checkout. Maybe if this store is managed better and the employees learn to effectively assist and communicate with clients I will give this store another try, until then I will go to another location to be assisted by professionals. read more

These comments are awful, welll besides the 2 hour wait for not making an appointment to fix my screen everything else went well and very smooth and they have this reallly cute worker :)) we clicked via a game haha read more

Great customer service, the staff is very helpful, I always come here if I have any problem with my apple products

Horrible wait time even though I made an appointment way in advance, I still had to wait 45 minutes before someone even started talking to me! read more

If you want to feel like you are not appreciated and treated like a captive customer who has no other options, go no further than this store. Here for a computer? A geek employee is likely to spend some time helping you. Here for an iPhone? Stand in a long line, be ignored, don't bother us. We know you will buy one, so shut up and wait. Not a big fan of the brand anymore. read more

I walked in while it was empty and had to walk around and asked someone if I could sign in he said he could help me right away. I explained I need to completely erase my sons iPhone which I bought yesterday and while setting up family share and a family app got locked out which disabled the password. I had the box and receipt and explained I already tried to do it myself via iTunes but was having a hard time. He then tells me that I have to wait 45 minutes I said ok then he said oh and another 30 minutes after that because they're busy when he already told me he would help me then he tells me to go home and call Apple support myself. The whole point in me walking into the store was for help. This is the second time the staff was unhelpful and trying to push me over the phone. I work for a wireless company and I always tell them if you need help with Apple never go to this specific store the one in Westchester mall is more friendly and knowledgeable the store should just close or retrain the staff. read more

Apple stores are always usually well managed and staffed. I just like this location a lot because of the lack of people traffic. You can get the help you need right away and get out just like that. read more

Yesterday I spent four hours at this store. I have an Iphone X that has a very poor signal strength. It started in March. I went to the Apple store in the city first. They erased my phone and started as new, but they did not document it . A week later, my Iphone X was dropping the signal again. I called AT&T and they assured me it doesn't not come from them. My wife has the Iphone 6S and she has a great signal while I don't. So I went to Ridge Hill, waited an hour to be seen. At the Genius Bar, on of the employees tried my phone and told me my internet was terrible. He called the technical person. She checked the hardware, didn't find anything, then she said we need to erase my phone again. I told her it has been done before and I am looking for another option. The manager came, told me that because it wasn't documented they have to do it and that there are no other options. I was so frustrated. He said if I didn't let them erase it, he would leave. So they erased the phone, then told me there were no issues. I was so upset. They said that if they cannot reproduce the issues at the store, they won't do anything. When you reset your phone like new, it will work great but if there is a defect, the problem would keep happening. I argued with them. I talked to the three managers, at that point they were teaming up against me, not trying to find a solution. I left the store, walked 40 feet and the signal dropped again. I came back but the signal around the Apple store is strong so I could not show them the issue, even though the manager tried to connect to the internet 5 times and then he told me my phone was perfectly fine. At that point I was crying. I paid 1500 $ for a phone that doesn't work, lost two working afternoons. I bought a phone is supposed to be the best on the market. I went home, read online that many people have similar issues and it might be because Apple uses different cellular modems in different iPhone X models. For example, the US version of iPhone X (model A1865) contains a Qualcomm modem. This modem is superior in both performance and global adaptability to all types of systems according to online comments. The Canadian model (A1901) contains an Intel modem. This modem is a weaker performer according to the same sources. For some reasons, I have this modem. So if the issue comes from the modem, it would not show in all of the diagnostics. I went home, called Apple Support, he told me that there is no repair options for Iphone X, but he opened a case for me and now I am going to send my phone for intense test but if the issue is the modem, it doesn't seem they will acknowledge it. I bought the Iphone X, after they did that update which created many issues for owners of the Iphone 6. I had my I phone 6 for 3 years with no issues. I have many Apple products and never complained. For the first time, I went to complain , I was not taken seriously. I feel powerless and taken advantage from Apple. read more

Mac is the best, no matter what. This store is a good little franchise, I visited today with a gifted shuffle and was able to exchange it for a different color despite the gift having an engraving. The staff were very helpful (Mark and one other gent who's name I didn't catch- Stephanie was unhelpful). Once you go mac you never go back! read more

The worst apple store I ever been to. The customer service was terrible and they were VERY dismissive. All I needed was help with an iPad case and I couldn't even get that. I will never go to this shit hole again. read more

My family and I have been Apple users for years. I've been to this store ONCE, and will make it my business to never come again. I was told that the wait time was approximately 35 mins, that led on to a one hour wait. When the check in idiot girl (who tried to deter us from having my phone checked by telling me that my phone has a software issue, not a hardware issue) realized that we were waiting for long, she sent us over to the Genius Bar. I waited at the Genius Bar for almost an hour to THEN be told that someone had erased my name, and that they would add my name onto the list again and put me to the top. Once my phone was checked I was advised that in fact my phone had a hardware issue, the screen needed to be replaced. We agreed to an hour wait and when we came back they mixed up my name AND phone..... Terrible experience. read more

While the store is like any other store, this 5 star review is for a specific technical support Godsend - Michael with the Genius bar. He was amazing. Where 3 other Apple stores (including 24/7 Columbus circle), could not fix the problem with my macbooks, they couldn't even diagnose it. I have 3 laptops - a 2 year old macbook air and 2 macbook pro 2009/2010 generations. Michael was the only one who knew how to work with the computers and went above and beyond with his knowledge and compassion. Everyone else made me feel that because it wasn't the latest model, I may as well throw the computers out (wth at 2k a computer; the Columbus circle didn't even have an appropriate charger). Michael was amazing, kind, explained everything, directed me to how to fix the problem and update through a third-party hardware supplier. People like Michael are the reason I continue to purchase multiple devices with Apple. Thank you for truly being a Genius at the Genius bar. read more

Went in today to fix a malware on my laptop, the people were so helpful and even did a little extra for me. Richard cleaned up unnecessary things I had pointed out on my laptop as well. I learned so much. And another staff member came to me and piqued my interest in taking some classes which are free! I could've stayed all day! read more

Got here half an hour before they closed was refused to be seen. So what if i didn't have an appointment my phone bricked out on me. Suggested id drive to 5th ave location....no thanks. read more

I've visited this Apple Store several times and my experience has always been positive. If you want to see a apple tech genius, the wait can be long if you're walking in. Everyone has an apple device in 2015 so that is to be expected lol. I purchased my iPhone, iPad,Mac and Apple Watch from this location and I wouldn't go anywhere else. read more

This store along with its employees are useless... I guess Apple no longer cares about the "little people"... prices for phones are ridiculous an now to even attempt to schedule a repaid you have to answer 30 questions to even book an appointment.. Eventually someone will come out with a better cheaper product and give a damn about the customers again and I can't wait.. I was treated like crap here tonight and will NOT EVER be back. read more

The worst customer service! Had a broken screen on my phone rendering it useless and thought I would pay more for better service. Waited 5 days for an appointment. Came to the Genius Bar and waited 45 minutes to be seen. They said the phone would be fixed by 11am the next day and it wasn't fixed until 8:30PM! Came the next day and picked up the phone. Phone still not working! Spent 45 minutes on the phone trying to get an appointment and they said they couldn't see me for another 5 days. Unbelievable! Go elsewhere. read more

I just came into this store to do a quick iPhone upgrade for my cousin. I also brought in my older MacBook Pro laptop to get a new hard drive as my current one had stopped working. While there, we were helped by a employee named Mike Blank. He provided us with customer service that went above and beyond any expectations that I had before coming into the store. He gave us a variety of options to choose from that allowed us to choose the iPhone we wanted while saving money. He also went on to assist me with a small complication that I experiencing on my iPhone that had been bothering me for a while now but I was too lazy to get fixed. Furthermore, he gave me exceptional advice on how to help advance my current 2012 MacBook Pro's performance so that it will now run similar to a newer and more expensive laptop. Thank you so much for your help!! read more

Worst store ever not accommodating at all. Had an appointment for another location(made by my secretary) but came here by mistake they wouldn't check out computer or let me leave for repairs. Just spent 500+ on another repair. No consideration. I guess I was in the wrong neighborhood all together. Will NEVER GO back. read more

It's horrible service no matter where i am. Apple software is getting slower and worse by the day. I can't use my phone with problems ever! Either it's the service or the stupid software update. I'm going to Android. Fuck Apple! read more

Terrible customer service. Gave my Mac book pro for repairs and for 3 days i get no update. When i called to find out the status on my machine i am told that there are more repairs that are needed and will cost much more. I asked them to finish the work and call me for pick up as this is my work computer. No one calls. I call back the next day and i am told the computer is ready for pick and they apologized for not calling. read more

Deceitful sales practices. I went to upgrade my phone and my sales rep Jaden never told me I have to open a line of credit with Citizen's Bank to do so. I could have easily gone to Verizon Wireless and have the upgrade fee added to my monthly bill. read more