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    Apple Store

    2.5 (131 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    Que B.

    I appreciate this location compared to the city. I don't have to wait long and staff is incredibly friendly. My charger was burned out so I was able to receive a replacement and buy a larger cable for my iPad only $32 with taxes great value. Thank you Genius Bar.

    The value paid for this product.  I paid 270 for theft and loss insurance.
    Enid P.

    On April 20th 2022 I bought an iPhone 13 pro 256gb with apple care theft and loss ( attached) On July 16, 2022 I lost my phone while traveling to the airport in Costa Rica. And I deactivated my Apple Pay cards image attached. But nothing else. I knew I had apple care theft and loss (image attached) I went into the apple store to get help bc when I tried to enter the claim it wasn't working. The apple store at ridge hill was extremely busy. An apple leader tried to help me but was also helping many people. Apple Leader -female curly haired Latinx. She proceeded to take me to a laptop and me to log into a computer and enter in my Apple ID and password. I did that. 4:38pm (image attached) It was asking me for the two factor authentication so I asked another apple store staff to help me. He told me to login to findmy and disable my phone. (Image attached of person). The Apple leader was again very busy and sent me to a apple store manager torkel manager of Genius Bar for assistance. They asked to call the insurance company AIG and we all spoke to the insurance and worked together to enter the claim. The claim was entered on July 17th 2022 (image attached) bc Torkel Genius Bar manager helped me. I thought everything was fine." And apple ridge hill had fixed it. Until Tuesday, July 20th 2022 (image attached). I spoke with Oliya and Marcin, leadership at Ridge Hill store. I was at Ridge Hill Apple store from 3:17pm to 4:49pm on July 19, 2022. A total of 9 staff members were present. While at the store at Ridge Hill I saw no sense of urgency or regard for my issue , which was caused by an apple employee at the ridge hill store. Marcin and Oliya, pretended to help me. Let's summarize. I have insurance for my phone and the mishandling of an apple ridge hill staff caused the insurance company to deny my claim and apple refuses to refund the money or replace the phone. In my whole Apple experience, this kind of horrible handling has never ever happened to me.

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    7 years ago

    They open earlier than 10:00. I could have been here earlier as I was in the vicinity. Change your hours on Yelp.

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    3 years ago

    This store is beautiful and the staff are great. I have always been impressed with their professionalism and empathy.

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    Review Highlights - Apple Store

    I'm in the market for an Apple Watch and I was lucky enough to be assisted by him because goodness, he knows it all!!

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