Awful service. I contacted support because my maps app storage kept increasing (it's already at 15GB and still growing), while on other devices it's under 1GB. I was repeatedly told to try the same troubleshooting steps I had already done. Eventually, I was told the issue "shouldn't be possible" and that nothing could be done, other than offloading the app. The problem is that every time I free up storage, the maps storage increases again--which I explained--but this was dismissed instead of investigated. No real explanation or solution was provided. Very frustrating experience. read more

The work efficiency is a bit slow. Overall, it's a polished experience that aligns with Apple's brand--focused on user-friendliness and attention to detail, even if the hustle and bustle sometimes slows things down a bit. read more

We didn't have an appointment here It was crowded here we were waiting for.over 2 hours for our turn to come Well our turn did come after about 2 hours 15 minutes My phone battery was dying in the winter cold The battery Health said it's 80% to which they said was bad and I needed to pay and change the battery Well I agreed and ordered a battery as it was out of stock The good is I got the battery at a good price Later I came home and read about most iPhone batteries dying during winter Really it wasn't worth the wait read more

Apple Square One - Computers Near Me - Mississauga, Ontario

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Have walked by this store many times, but we recently purchased a new phone from this location. A little bit unorganized and a bit of misinformation of where to stand, but the pick-up process otherwise was pretty quick. read more

A good sized store, but always oh so busy. The line up to get in a couple days before Christmas was long. Staff went friendly but it was a bit chaotic in the store with all kinds of people on top of each other. read more

Apple Square One - Computers Near Me - Mississauga, Ontario

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I came here without an appointment to replace my iPhone 6 cellphone battery. It's been on my to do list for 6 months so far and today was mission day. This store is located within the beautiful modern Square One Shopping Centre. Once the store opened, I queued up to get an Apple Associate to book me for a walk-in appointment. Their estimated wait time for me was 30 minutes. I was able to find comfortable seating outside the store awaiting my turn. Half hour later I was at the Genius Bar speaking with Lequan. He ran tests on the hardware, explained the results, had me read and sign legal disclaimers and wrapped up the paperwork. A super customer service experience! My iPhone with a new battery will be ready in 60 minutes for pickup. I'm going for lunch now. read more

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MacBook pro TB 2018 screen failure just after 1 year (like a week after 1 year warranty.) Failure from simply lifting the cover 370 days consecutively. Device did not travel outside of the office. Apple store refused to honour - fine - ready to dish out the 700 $ to replace the display - "genius" states I should have purchased Apple Care (this without my mentioning expense) - then stated 90 day warranty on replacement part with no confidence that the part will perform after the 90 days. Takeaway - my 2K machine is expected to perform for only 1 year so you should have not purchased this machine without warranty and replacement parts are subpar. If Apple expects failure after 1 year of use they should just charge the Apple care in the price of the product and extend their warranties accordingly. I mentioned a Lawsuit pending in the US regarding these issues and she refused to service the machine - no worries I took my 700$ elsewhere. Although the mobile devices offered by Apple are good their computing devices (bar the operating system) are subpar and I strongly recommend not purchasing. The Genius bar is genius for the advanced sales initiatives involved, there is no true technical support here but divertive sales techniques. Now to mention the attitude of superiority and apparent contempt towards the end user (basic consumer) the inability to work with a frustrated customer and essentially confirm that you were unwise to purchase the machine initially and trust that a 2K product would perform beyond its one year life span. I have replaced my MacBook Pro TB 2018 with a Microsoft product and going forward will be moving out of the black vortex of hell called Apple. As a Tech. Professional / Server Arch. / Network Designer for 20 years I can no longer confidently advise my clientele to rely on this firm, affordable alternatives abound. read more

I mad the mistake of coming here without an appointment and it was super packed in the middle of the day on a Thursday. I ended up leaving after waiting for a while. My fault. read more

I went in for a screen replacement on my iPhone (I made an appointment) and was greeted right away upon entering the store. They asked me to sit and wait for the representative to come over, which he did within about 5 minutes. Overall this is a chaotic place, with a lot of people being attended to at the same time. Even with an appointment, there are many demands on the representative's time (by other reps looking for help) so expect that they will be multi-tasking while helping you. I was able to get my phone repaired without trouble, and will go back if I need help again. But for pure browsing, I will likely not visit the store, since the chaos and crowds make shopping there a stressful experience. read more

*dies* I was supposed to receive a call from the manager but that was a no show. I wanted to complain about how terrible their service has gotten. Point 1 (to be duly noted): Apple products aren't cheap but I have been a repeat buyer because of how amazing their service has been. Dealing with an Apple Genius has always been easier than trying to push "sense" with Best Buy Geeks or the Dell I-will-Google-it guys. Anyways, all this Apple gaga till now. I went in with my new Mac Air because the keyboard had stopped responding. Instead of being attended to, which is the usual case (I had an appointment), I had to go and seek out staff from chit-chatting with the party people in the store tinkering-with-but-not-purchasing any products. Anyway, after that it was a 30 minute wait at the now-cluttered Genius bar, which is not normal. Genius came out - disheveled guy with hobo beard and dreadlocks - which is not normal either. He mumbled something and took my laptop to the "back" to check. My hunch is, he probably took it to the back to Google solutions or call one of the Apple tech guys. Usually they will sit infront of you and try a few solutions. No more; not at this store atleast. He came back out, absolutely clueless. Made me sign a sheet of paper that said I'll get my laptop in 3-5 days. I waited for 3-5 days. On the 5th day, I got a call from the store asking for my password (because they couldn't access my laptop). *insert a serious facepalm here* ... anyway, I gave it to them. Don't know what happened because when I called a day later to follow up, I had to give it to them again. On the 7th day, I was on the brim of being super impatient and throwing pie at somebody, so I called them again and a conversation took place: Me: Here's my repair number. What's the status? Apple Man: It's in repairs. We'll call you when it's ready. Me: I know that... but I was supposed to get it back 2 days ago. Apple Man: Ok, let me look. Ma'am, we called you 2 days ago... Me: For a password, yes, I gave it to you guys twice already!! Apple Man: I don't see one on file. I can write it down and hand it to one of our Genius reps. Me: You gotta be fucking kidding me Apple Man: Ma'am we don't tolerate any kind of swearing, sorry... CAN YOU BLAME ME? Anyway, I ended up giving them the password for the 3rd time. Finally got my Air back on day 8. Want better customer service? Go to Sherway. It's SO much better. read more

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I don't have the exacts words that would best describe my experience at the apple store today. Discriminated against, embarrassed, hopeless. I purchased an iPhone from the apple store about a year ago because I was having problems with my old phone because of the reception and sound issues. It was a special deal because I'm a customer of rogers. I couldn't finish the set up in the store because I had to be some place to take my meds. I guess in the mix up I was given the bag with my old phone and not the new iPhone purchased was not giMy visuimpairment let me down because I did not realize that I only had the phone that I came in the store with. and not the new phone. im on ODSP and cannot afford a new phone so, if the apple store sympathizes with my unique situation please call Nigel at 6479297550. read more

To make a long story short. Had an issue with my device and had a difference of opinion with two inept employees (Dina and Shanice) at Sherway Gardens Mall. Contacted Apple support who were more than helpful and advised me to attend this location to have my issue resolved as per their directive. I attended this store and spoke with another incompetent "technician" named Abdulkhalak who advised me that he was friend's with Dina and that since I was already dealing with Apple support via telephone, they could not assist me despite Apple support making me an appointment at this location and specifically directing them to fix the issue. At this point it was clear to me that this imbecile was allowing his personal relationship with Dina to influence his decision. I returned home and contacted Apple support who were puzzled that the store could not assist me as in their notes they did provide a valid reason for such behaviour. Apple support was more than pleasant to me and resolved my matter in a timely fashion. I will never attend this store or the sherway gardens location as both of this stores are filled with incompetent employees who don't know their asses from a hole on the ground. #ThankYouAppleSupport #GoodThingIRecordedTheWholeInteraction read more

I challenge you to find an Apple store that isn't jam packed with people. I really don't get it. There were so many people in this store 'playing' with stuff that the staff weren't available to help the customers that were there to actually make a purchase. Quite frustrating. read more

Apple Square One - Computers Near Me - Mississauga, Ontario

Staff need more customer centric approach , they look arrogant working for apple , their attitude needs training !

As a Mac addict I am here more than I want to admit! Super friendly staff makes it less painful when it comes time to pay for your Mac stuff. read more

Apple Square One - Computers Near Me - Mississauga, Ontario

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Superb service at the genius bar I walked in to repair the damage on my phone they were very informative and understanding It only took an hour tops for them too diagnose my phone to figure out what was wrong with it and they told my that they didn't have a specific part for my phone so I would have to come in the next day to get it repaired and I did what they asked and my phone works perfectly now. It only took an hour to repair it thanks to the tech team at Apple. It was relatively inexpensive to repair the phone if you have Apple care. I would recommend going here. read more

Terrible and rude customer service! It will shutdown like Nokia. They act like they care about customer but in fact the answer is NO read more

Apple service is sucks. I will watch Huawai win this war in the future. I had appointments is 7:25 for exchange the battery. We come a little bit early. They let me to wait 40 mins. I ask come we come when u guys ready because we have other things to handle with, but services refused my request. It's so easy to save your customers time just leave the phone to the store, but services being lazy. read more

I would like to call them cheaters and liars. I was supposed to get iphone replaced and I was told that will be contacted when the phone arrives. I waited for ten days but no one contacted me from apple support through email. then i decided to contact them through phone, I tried three four days to get connected to customer service. At last when got connected to the customer service, he told me that they contacted me through email and i never came to picked the phone, so phone now is returned and not available. i have to do whole process one more time. Here i want to confirm that they never sent any email to me. never go to this place.... liars. read more

My phone screen got shattered by a kid and they helped me fix it at this location within an hour. I even showed up 2 hours early and got in earlier. Thank you for the best customer service ever!! read more

A victim of their own success! After making an appointment, I brought in my iMac after it started marking a weird noise. My warranty is over in a month's time, so I just wanted to make sure that whatever needed fixing can get done...for free. My appointment was about an hour-1.5hr before closing, so I thought that the store would be less busy. Nope. The store is jam packed, noisy, and I had to desperately find a worker who wasn't already attending to someone else. The girl who ran the tests on my iMac was helpful. However, she said she couldn't hear anything out of the ordinary. Again, hel-lo the store is at a bar-like noise level here, how can you even hear our one-on-one conversation??!! The girl said that I'd have to leave my computer there for a 48-hr assessment period. Fine. Well, that was Sunday and we're on Thursday now. I just tried to call and no one picked up for 10mins, so now I need to physically go in and check-in on them? Perhaps I'll update AFTER I've gotten my computer back...in 1 piece! read more

Feel special I'm giving this place a 2. Complete bs in my opinion. Bought a iMac Pro and a MacBook Pro and the screen lifter thing broke on the iMac so I went to them to see if they could replace it. They took it for 4 whole days and they said they can't do anything abt it. They didn't even replace it. I went to another Apple store and they did help me. And I needed a sleeve for my MacBook. I tell someone to bring a colour of my choice and the guy never came back. read more

Came by today and learned you don't really need to worry about an appointment and got in and out in about a half hour. They resolved my issue. That, and along with the time they completely saved my Macbook Air last year - when local repair guys said it couldn't be done, or at several hundred dollars - means they're batting 100 for me. Though it's always crowded, a staff has always found a way to reach me within a minute and none of them have ever given off a sense of being rushed or overwhelmed. Jobs would be proud. read more

I went there to see the new apple watch (a couple months after the air date) it was pretty crowded, but it did not matter because one of the staff made his way to us the moment we entered the shop. I talked with several people from the staff and i must say they were all eager to help me and answer my questions. I kinda felt special from all the kindness! read more

It's one of the places that I'm not sure how to review and even when I do, will it matter? Will people suddenly read my review (or anyone else's for that matter) and suddenly stop buying iPhone, iPads, etc? Doubt it. This place is always PACKED even when you don't come the week after the new iPhone is released (like I did). In my defense, my phone had died and I needed a new one right at that time and they were the only place that had it...what is a boy to do? The reservation system is great in that you book an appointment and show up at said time to pick up your shiny new device...except that's not what I had. I had a reservation not an appointment. Did I know the difference? Nope. So after wading into the sea of humanity and getting into a line (and waiting) someone takes my name and tells me to wait...and then goes on to help the people behind me while I continue to wait. Then they finally get back to me and long story short, I'm in the WRONG LINE. Oops. How was I to know and couldn't someone have asked what I was there for? So I'm directed to another line (outside the store) and wait....but AGAIN I'm in the WRONG LINE (there's a pattern developing). I was in the line for people without reservations. "Move over to your left, sir. Okay, now you're in the correct line". After all of the line nonsense the fellow who helped me was very professional, courteous and efficient, not to mention stunningly calm given the chaos surrounding us. He even caught the fact that I gave him an extra $20 by mistake (yeah, I paid for this bloody expensive thing with cash). So bottom line: the lines and the (unavoidable) chaos? Not so great. The staff? Mostly quite helpful and pleasant to deal with...once you're in the right place. read more

Very bad experience! You have booked appointment! You show up! There is a huge line up for people without appointments who wants to make one! And you are stuck in the middle just to check in! After you check in you have to wait!! Poor service!!! Never come here! They waste your time read more

Staff did not seem at all interested in customer service today. They barely spoke to you and did not seem to want to make eye contact. Lots of staff huddled together in groups of 2/3 talking while major line up of people waited. I had an appointment and they we're still 25 min. but did not bother to explain. I stated to be annoyed when they let in people who had checked in after me. The specialist I spoke to did not seem to know what he was doing. Had a checklist of things to check on his list and was lost after that. Offered nothing useful. Wasted an entire hour. This phone is not even 1 yr old and has taken to not being able to receive or take calls. Turning it on and off seems to solve the problem for now. His solution...check your network. Seriously, is that all you have? read more

I love this location! I've had a few appointments at the Genius Bar and the staff have always been able to quickly resolve any issues with my products! They really take the time to explain their take on why they think the problem is occurring and what they're going to do to remedy it! I've never left the bar unsatisfied! The only thing I dislike is that they have you set up an appointment in advance (which is not a problem) but once you get there, in order to check in, they have you wait in the SAME line up as people wanting to make their appointments! This wastes a lot of time and they should definitely have 2 separate lines for this. read more

Me in this store is like kid in a candy store. I love this place. Only problem that i have is is you have a problem with your Ipxxxx you have to make an appointment as they cannot see you if you do not have an appointment. read more

I went for a battery replacement for my Mac, 2 days back they took the booking in Genius Bar(they are not genius at all, I will tell why ), then I visited to Apple square one. After waiting for 30 mins i got frustrated then i scolded one person. after 15 mins they send a person, that means Genius bar booking does not have any value. They said battery is not available and they need to order, Then after 4 days they sent an email saying part is available. then i went to drop the laptop again same story repeated (they did not give any attention, behaved like FBI agent etc...). They told that it will be done in 1 - 3days. after 3rd day I called their customer service. Their customer service is very bad like their siri. they asked my name 7 times and 4 times the repair ID. after that they said the repair is not done. when i asked when it will be done they said they will connect to the technician from sqone store. she called multiple times but no one received. she then sent me a link to check my repair status. The Next day i again called to Customer support, one person picked up the call. he forwarded to Genius bar Manager. again i Narrated the same story. He told me that it will be done, keep checking your mail. Since then i kept checking and now its 7th day. I bought a windows laptop. and i will never go to Mac again. Now a days all companies are providing good product then why apple. but this experience made me to try other product and I am happier with other product than the apple one. After using 10 Years apple product now I am moving to windows and android. read more

The worst store ever. I made an appointment online and came to the store. A girl told me that I had to wait until getting a notice by message. I waited for 1.5 hour and double checked with them. Another guy had to set back my appointment which passed away. BUT I didn't get any single MESSAGE!?!? And I had to wait another stupid half of hour to get my issue. I just want to get my macbook battery replacement, but I have no idea why they are so disorganized about appointment system. Staffs here sell product so quickly, but resolve problem like snails. Waiting here is even worse than getting the line for a concert. Ridiculous! read more

My girlfriend had to exchange her headphones. We took them in even though it has been over a year but with apple care, they took us in and exchange them. The service was quick and efficient. Friendly staff and very helpful. It took less than 5 mins without us making an appointment ahead of time. read more

Don't try calling the store. No one answers in sales after you speak with the robot receptionist

Top notch service and great employees, even if I liked a product of another brand better I would still buy apple because of these reasons. Square One Apple fits the same Apple mould of hiring, training, and attracting the right employees. It's always busy but their system is so efficient you never have to wait long and they almost always address your problem right away read more

Although the store was really busy, we were promptly attended to and our problem solved. Thanks to Shane for being so helpful. He helped us book a Genius bar appointment at Sherway (since Square One was fully booked) and for explaining to us Apple policy and procedures. Thanks again for the pleasant and professional service. read more

I was quite impressed with the friendliness patience of both sales assistants that I interacted / both went the extra mile to help me.

I had to drive there from oakville Since there is no Apple store in Oakville. My iPhone 4S was having problems with the wifi connection as well as being incredibly slow. My boyfriend was also having trouble with his 4S as well his lock button had stopped working. They turned us away as they were super busy so we drove back and made appointments for the next week as that was the earliest they were available. We get there and sign in and sit at different ends of the store as per there directives. Looking at all the people around was depressing everyone looked sad or angry. They finally ask me to come up to the genius counter. and tell me that there is nothing they can do for my phone but I can replace it for 200. Mind you I bought it straight from apple only two years earlier. and I decided that I don't ned such terrible policies in my life and maybe it's the time to give up on apple. (I have many of their products) My boyfriend did receive a new phone the "refurbished" ones they hand over to you so they don't have to fi anything in store. We got home only to find out that his phone was now experiencing the same issues as my phone had been. We went back the next day to get another replacement and they told us that they couldn't do anything with out an appointment. For a phone they just gave out... Made yet another appointment in a week yet again and they replaced it. The genius bar service was great they have shitty rules that they have to follow but the floor staff is unreasonable and unbudging. They won't listen and just tell you to come back. I have gone from one of the biggest supporters to one of the biggest advocates against it. it's bad when you see so many people leave in frustration because they simply aren't able, god willing, or just belligerently refuse to help. read more

Bad customer service. My family and I have 5 iPhones, 3 Apple computers and since years been as a loyal customers to Apple. Now I am changing my mind after meeting the customer service (Lisa). She refused to fix my wife iPhone which the phone was not working for no reason. They told me that I don't have warranty!!! Excuse me, what about the after sales support? I sure reconsidering staying with Apple.. next phones will be changed to another phones. And sure my next computers will not be Apple. Very sad read more

Be warned! Appointment is a joke here! Booked an appointment and have to wait for another hour before you can even drop off your phone for battery replacement! After which, the replacement take another 2 hour to complete(they said 1.25hour but in reality it is more than 2hour). Being said, prepare to waste one full day for a battery replacement! read more

Made an appointment with the genius bar tech support and was seen immediately as i walked through the door. Went with my iPhone 7 that had terrible sound issues, and they immediately ran tests to diagnose the glitches. It turns out in my case it was accumulated dust in the speaker and receiver luckily no broken parts etc. Super attentive, friendly service and I am impressed at the quality of service!!! read more