Thank you for nothing Paul, the skinny tall young Asian Store manager. If you happened to stroll through the aisles of Canada computers store in Mississauga and you find an item you want to buy, price check with Bestbuys or Amazon.ca. Why? If you find the price to be just as good at Amazon.ca or Bestbuys, keep smiling and go home to order the products online from Bestbuys or Amazon.ca. Why? Canada Computers store on Burnhamthorpe may have some good products for sale but when it comes to customer service and sound customer relations, they fail miserably. Recently I purchased a smart phone, Xiomi M1 A1 model, from the Burnhamthorpe store. The phone was priced at $269.99 at the store. I checked Amazon.ca and the phone was selling for the same price, but I decided to buy it at the Canada Computers because I wanted it now. After a several days, I realized I was so happy to purchase the phone at the time, I did not check the receipts carefully, and it turns out the store charged me additional $30. I went back to the store to ask for a credit back of $30 additional they charged me. A store manager named Paul, a young Asian guy, told me that he cannot help me because there is no proof that phone was priced at $269.99 when I bought the phone. Additionally Paul communicated to me that the store stopped selling the phone and there is no pricing record related to my phone to support my claim. I am so shock. All Paul has to do resolve the issue was to walk over the phone section of the store and ask the sales guys who work there what ask if they remember the pricing. He did not bother. All Paul can provide was a nice shoulder and say that there is no proof of the pricing. I reminded Paul that if this happened at Bestbuys or Amazon, either of these businesses will do the right thing by providing some sort of resolution that is satisfactory to the customer instead of shrugging the shoulder and say we have no record to prove. I also reminded him that all the other competitors are selling the phone at $269.99 which he can verify online to get an objective measure of what market rate for this device is. Paul once again, gave me a shrug saying he cannot help as there is no proof of pricing, never bothering to speak to the guys working at the phone department in the same store to get their opinion of pricing on this phone. The moral of the lesson is: 1) don't be a fool who walks out with the store before carefully checking the receipt, 2) don't shop at businesses that don't have a solid understanding of the words - CUSTOMER SERVICE or CUSTOMER RELATIONS.
If you see an item you like and priced way below Amazon or Bestbuy maybe buy at this lousy store, but if you price compare and don't see a big advantage at Canada Computers store on Burnhamthorpe, give your business to a business that will treat you better than this lousy store.
FYI: They sold me a Xiomi phone that was supposed to be North America compatible, but included was only European power plug outlet. When I went back to address the issue, the manager on duty said the sales guy screwed up by not including a North America power compatible plug, and gave me a replacement power plug. Then it turns out they gave me a defective plug so I had to go back and switch to the power plug that works. So thank you for wasting my time and gas money, then giving me a customer service that is only available in third world countries decades ago. These guys are real screw ups and don't have a clue. Thank you Paul the Skinny tall you Asian store manager who don't know how to step up and do your job. Any manager at Bestbuys would have taken the trouble to talk to the sales guys working in the phone department to gather facts and working to do the right thing as a business. A good reputation is something a business should protect. Paul, you sir do not know how to look out for the reputation of your store. Doing the RIGHT thing is better than doing the EASY thing in the long run prospect of a business and a career. read more