I finally purchased a MacBook Air after having a crappy Dell for ten years. I spoke with Renato who went above and beyond helping me choose the correct model. He was very patient with me. He also took the time to walk me through the set up even though that's not his primary job. Never once did he make me feel like I was a burden. I always hate going to Apple, as it's always chaotic and over crowded, but he made the whole experience enjoyable. I can't say enough nice things about him. I know that I'll continue to go back to this location and purchase all things Apple from him. read more

Came in today to have my phone checked out, didn't have an appointment but i decided to see if i get my phone checked out anyways. they told me the wait time would be 40 min and that i would get a text message when they were ready for me, it wasn't busy. about an hour later i get my text messages i head back to the store but they tell me its to late my reservation was canceled. after only 10 min! they ask me if i want to wait another 20 min i say fine. i sit and sit and sit and finally after another 45 min i asked what happened? turns out they had a rush of people and won't be able to assist me for another hour and half at least. Unbelievable worst customer service very disorganized and if i didn't say anything i would still be sitting there till eternity just to get my phone looked at. You know what really grinds my gears? How is it that a multi billion dollar company make their customers wait more than two hours to have their phones looked at while sitting on uncomfortable wooden stools while the damn store has more employees than customers chatting and playing on their phones. Not only that but the technicians are busy selling more apple products and chatting to customers than actually getting the phone issue resolved and moving on to the next person. Its ridiculous that people get treated like this and continue to buy apple products. and i think that's the problem when no matter how bad you treat your customers you keep coming back for more. well not me i'm done with apple and their products this is one customer that won't be coming back. read more

Shitty service,wasted my time,money and energy,after scheduling an appointment was still made to wait over an hour,don't even feel worth sharing because they don't care anyway,switching to android because I'm so done read more

I never write review, but I just had to share my experience. I drove 45 minutes to get here after being given misinformation by a rep at the Apple Store in Roosevelt Field. In Queens Center, I dealt with Eric, and he was PHENOMENAL. He listened to what happened to me and went out of his way to help my daughter get the laptop she needed in order to start college next week. He literally spent almost an hour helping us! He was so understanding, patient, kind, helpful and responsible in the manner in which handled us and our information. I can go on and on about how terrific he was and will follow this up with a phone call to Apple to let them know how grateful I am to have dealt with such an amazing associate! Thank you, Eric! read more

This Apple Store is located in the Queens Center Mall. Trying to find parking in the area is horrendous. Once you find parking, you are good to go. I arrived at Apple a few minutes late for my appointment because of the parking situation. However they Apple team still let me keep it. The staff was very friendly and they changed my son's defective phone immediately. They set it back up after they changed it. I noticed they were doing a class while I was waiting. read more

I never had a bad experience in any Apple store until now. But then I have never been to this one until today, and I am here for an exchange not for a purchase, re an 11 day old iPhone 8. This location is the worst and Steve the store manager I need you to know that you are the worst thing ever happened to my face in the evening I walked into your store. Everything went wrong due to your poor knowledge of return exchange policy I don't know what else you are lack of oh yeah customer service, definitely a smile was missing from your face too. I don't know how you became a manager not knowing so much of things...... I think you should do everyone a favor including the clients and Apple company you need to go back in training learn company policy and a simple customer service, seriously you give Apple Store a bad name. My iPhone 8 was frozen 11th day of purchase. I knew I didn't have a receipt I normally don't carry receipts with me when I'm out. So for that a long awful time spent make it a short after a security guard trying to tell the Reps that I am a scammer that he should just walk away, the security guard won't even give me his name when asked, before that a Rep has mentioned it there is an AT&T store nearby (I have ATT service) so I went there, I said to them because my phone was pre-ordered from AT&T store and because I didn't have an invoice..... thus Apple Store refused to help. A big thanks to ATT Rep, he printed one for me, so I went back to Apple Store spoke to Steve the manager meanwhile the same security is following me interfering me trying to talk to the manager before me I can't even get a chance to talk to him the manager, the security is doing all the talking behind me, I went there first asked for the manager who has poor judgment poor service he's talking to the security before he's talking to me.... I was determined to get a new phone, by I have a right but Steve refused to and refused to honor 14 day buyers remorse. Hey Steve please try study Apple policy simple one as 14 day buyers remorse. read more

Your phone automation services is complete shit, No one from the store responds, and my company owned property has been taken for almost a month. Even through apple's general call support, they could not put me in contact with Apple Queens Center, for an hour, on two different phones. This is ridiculous, and unprofessional read more

Bought iPhone 12pro and it records with no sound for the first 10seconds on the actual phones camera only ‍ people at this store keep trying to fix it on my time instead of giving me a brandnew phone which is what I paid for this is crazy ‍ The worst..... ive Been there 4 times with the same phone same problem they only fix it temporarily read more

I bought my phone online and did in store pick-up on 12/26/18. I went to pick up the phone the next day on 12/27/18 and it was not ready. I spent over 2 hours getting my new phone and activating it. I came home and found out that the phone was never activated and could not receive calls or use my wireless plan. The phone was reading no SIM card. I was not able to go back to the store when I discovered it, nor did I want to. I went on the Apple support page and the only way to get help was to either go into the store or have them call me. It is ridiculous that when you select that your phone is getting the reading of no SIM card that they think the way to deal with this is to talk over the phone. I decided to try chatting Verizon, my wireless provider, before having to walk back to the Apple Store in the rain. After over an hour with their technical support, I found out that the Apple Store gave me a SIM card that did not work. The Apple Store technician had told me my phone was activated and just needed to finish downloading things on my wifi. During the set-up my phone had been stuck on activating for a long time, so the Apple Store technician supposedly fixed it, but really he just skipped the activation part. read more

Felt like i was waiting on line in a night club to get in. almost had the hand the guy a $20. While on line the guy kept telling me i might not get service should go home. made me feel like i was lucky to give them my money. terrible read more

Extremely rude and have a total disregard and no consideration for customers. I walk in and employees are chatting it up with each other, there's even complete circles with backs turned towards customers. Not sure if they're off the clock or what, bad look regardless. Waited for someone to even acknowledge me, no luck. Finally I decide to go up to someone and SHE PRETENDS LIKE SHE DIDN'T SEE ME AND WALKS AWAY. I followed and said "excuse me" even louder because now I'm annoyed. She says "sup" and calls another girl over to help me. The girl who helped me was actually very nice so my gold star goes to her. She was patient with processing my exchange and made friendly conversation with me which was a pleasant change from the previous 5 minutes. I had bought a MacBook Pro the day before and was given the wrong color. I went for an even exchange and ended up paying $4.12?? The girl said she would ask the manager to void this however came back with news that he had said no and that I had to pay. I was so frustrated but didn't want to make a scene and I knew it wasn't the girl's fault. I paid it so that I could just get my MacBook and get past this horrible experience. $4 may not be a lot, but considering the fact that I bought a $1500 MacBook, was given the wrong one, had to take time out to go back and exchange it while also paying parking at this mall and getting treated poorly ... who wouldn't be pissed? read more

This trip only served to strengthen my dislike for big corporations such as apple. I was told it was free to replace missing keys by apple tech support, with or with out a warranty. What a wasted trip. Waiting at the "genius" bar, only to have them take my laptop into the back room, and tell me i needed to replace the whole keyboard for $200. Upon later review of the laptop i noticed it was returned to me without the keyboard clip, and the mental holding units bent out of place. After buying the new key from a third party seller, and putting the metal back into place i am able to successfully write this review, on my fully functional key board. Either the laptop technician is incompetent to the point where he forced a key into the laptop, accidentally bending the brackets and mistakenly misdiagnosing the problem. He's uncaring/lazy, or is just trained to sell people on the $200 fix. read more

I needed a few Mac Books to give as gifts from myself & my boyfriend who was out of the country when I went to the store. When I had a question I texted him in front of Felipe, the salesman. When I went to purchase the items I was approached by store manager who actually profiled me, suggesting I was a retiree or empty nester. He told me I was being scammed & was doing me a favor by denying my purchase. I left the store with nothing. I left the store for good. I called Apple & the rep was shocked. I thought profiling was wrong but apparently Toger & his store feel free to do it. read more

Now that an Apple store has opened so close to my house, I can finally just run here instead of all the way into Manhattan. But whenever I come here there are never enough workers. Today I literally just wanted to come and pick up a keyboard and leave. But I had to wait 15 minutes for someone to help me because the specific one I wanted wasn't on the floor. While I was waiting and looking around for someone available I happened to see two workers standing by the stock room that were available because they were just talking amongst themselves. Instead of helping me they pointed to someone that was already helping someone else and told me to wait for her.. Seriously? read more

They keep the entrance roped off on Monday likes its an exclusive club. I was approached by en employee asking about the purpose of my visit and this is where it all went downhill. I was informed there was no browsing, only buying! I could only enter if I plan on making a purchase. Like how could I make a purchase without seeing what it was I wanted to buy lol. Obviously my rational reply to his statement was once again the same, that I need to see the item before I consider purchasing it, like who the hell is he to ask me if I intend to buy it or it, I am a customer. If they are not allowing people in then just say it, but dont dare ask me if I am going to buy something or not. I am there to spend money, not the other way around. He walks away from me after pawning me off to a security guard because I guess he was never trained to talk to a man before and scared of me, regardless the security guard told me if I didnt comply with salesman I couldn't enter lol I scoffed. I didn't know these guys owned the Apple store lol. Anyway, I knew I was right, and they were no one to deny me entry, just apple store bouncers lol. Anyway, after I told the "bouncer" exactly this, the same associate tells me "let me get one of the guys to let you in" and I told decided id rather leave. What an unpleasant experience. Ghetto untrained employee. Learn some customer skills and dont direct customers to bouncers like they are giving you a hard time for questioning you. read more

The worst apple store! Extremely slow! When you get an appointment，they just leave u there more than one hour! nobody take care of u!

An apple store in queens was MUCH needed. It has always been a hassle having to commute to either long island or manhattan to have someone take a look at my phone. The store is spacious lie a typical apple store. I went on a thurday around 11am to have my phone looked at. The wait was 2.5 hours. Probably my own fault for not making an appointment but who would have guessed that it'll be so busy! Despite the wait the staff was super helpful. They saw me standing around charging my phone and asked if i needed help. The person who ended up helping me with my phone also answered all of my questions. read more

A little patience goes a long way here, guys. Johnny at the Genius Bar and the managers are so sweet. Speak to them should your appointment be running a little late. This store is always swamped but once it's your turn, even ways to save money are offered to keep your loyalty. This is superb customer service! Keep it up Apple team. read more

We are a family that have apple everything and use to go to the Apple store jn the city. Always had to wait an unbearable amount of time to get help and usually that comes with a side of frustrated tired employees so we ventured out to this location instead prepared to wait a few hours. We walked in to get our new iphone fixed without an appointment and was greeted asap, given a 15 minute wait but got a text about 5 minutes later that they were ready for us. Obviously anxious at any surprise charges we were told it was an easy fix and still under our warranty so it would cost us nothing. We decided to wait in there since there was a class going on for the new ipads and the gentleman Alphonso was giving informative stuff I didn't even know it could do lol Glad we got to see a portion of it . He was really fun, engaging and you can tell he loves what he does. After his class he notice us checking out the health products like the temporal scanner, walked over to demonstrate & introduce the other cool gadgets they have. Great personality and you can tell he is genuinely happy with what he does! Thank you for your help !!! After answering all our questions we sat back down and people watched lol noticed all other employees had the same cheerful attitude. Tough since we know working with the public can be annoying at times. When the phone was fixed about 45 minutes later, we noticed a crack on the camera. The young lady Monique reassured us it would be fixed asap since it was clearly damaged during repair. So here we are thinking ahhh another hour wait but we were out in 10 minutes with a new phone replacement. This location would now be our go to for apple help. These folks are helpful, enthusiastic and it really shows they all love what they do. Thanks to all the staff that assisted us (made sure we got their names ) Lissette,Alphonso, Eddie & Monique ... Apple is lucky to have you all in their team! Thank you . read more

Apple Queens Center - Cheerful staff ready to assist! Monique, Alphonso Eddie &Lissette. Thank you all! Apple is lucky to have you all in their team. - Electronics Near Me - Elmhurst, New York

Emily is the best as well as her other two coworkers that assisted me. I have to say they definitely went above and beyond and I'm forever grateful and happy with the service I received. They cared for my phone and laptop as if it was their own and I'm happy to say I will be back anytime I need help. read more

Made my appointment like a week ago to get my iPhone X fixed, came to Apple Queens Center like 6 minutes late, still able to get my reservation. The employees that helped with both making sure Social Distancing and other COVID protocol was top shape. Just an hour to get my phone fixed. Best experience at Apple even during COVID-19. Feel bad for that employee that was getting yelled by a 15 year old and say that she was their for a free paycheck. Funny part she was helpful and she know her thing. Thanks Apple Queens Center hope to be back. read more

I came to this Apple Store a few times. The first time I went was to check out iWatch. As I was looking at the watches a guy came over and asked if I needed help. He was great in helping me. He answered all my questions. I ended up not getting it because iWatch need iPhone and i have a Samsung. The second time I went was to check out MacBook Air and MacBook. A girl came over to help me. She answered all my questions and told me that for what I am using it for a MacBook Air is good enough. I didn't by it on the spot because I still wanted to look into other computers and compare. The third time I went was to check out a case for my MacBook Air. A guy helped me this and made shopping there great. Besides answering questions about the case I wanted to get he also answered all other questions I had about MacBook Air. The fourth time I went was to get a new earphone. My own one that came with the iPhone 5 was washing in the washing machine so now it does not work well. I saw a rose gold urbeat earphone and bought it. The one star missing is due to difficulty finding a salesperson to ring you up if you didn't ask for any help. read more

Very straight to the point and helpful. I would suggest them for them to organize the waiting area a lot more than just sitting us a a table. But for the most part your able to use the computers while waiting for a Tec to see you. No complaints on my end read more

Apple Queens Center - Electronics Near Me - Elmhurst, New York

You're better off just figuring out what's wrong with your phone on your own. You'll never get help. Walk into the store with your credit card in your hand already, and you'll get people to help you. A cold, soulless little slice of hell in our sacred mall. I miss Lids. read more

Just spent 40 minutes trying to talk to someone when I finally get someone on the line the kid says he has to transfer me he says to someone I thought I hung up laughed then hung up on me wtf just tried calling back again waiting 12 minutes more I don't have time for this crap read more

MacBook Air trackpad and keyboard went out on me. Genius Bar to the rescue and it is back working. Can't ask for more!

Avoid Apple's yearly upgrade program - big mistake.. they send me a faulty iPhone 11 pro on Monday Oct 7 ... over 2 hours on the phone for them to figure out it was not working, had to restore my iPhone Xs at Verizon the next day ... can't order another phone for over 48 hours as Apple's inferior trade in program couldn't exchange phone so I have to wait for refund and to show in computer that I haven't used my yearly exchange... I ordered the phone in September which came on Oct 7... ( 3 week wait) ...now if I order iPhone 11 pro phone again I won't get it until November .. supervisor suppose to call back in 24 hours - well still waiting since Wednesday night .... Apple service sucks!! read more

The store looks like every other apple store. Stocked like all apple stores. Hence franchise. Though unlike other apple stores --- they do not go out of their way to help the customer. I've always had a hassle free experience with other places with the iconic apple logo. Maybe this one should be painted rotten. Unfortunately I had to deal with this store for a specific matter. To top it off. My apple rep asks me if I use Apple Pay. I'm like. Naah. So he goes into a salesman pitch of how it "just works". Yeah. It would work if every store implemented it. Though they don't. So it suits no need for me. Told homeboy. 5 times. I have no desire for Apple Pay. Get off my d____k ..lol. The convenience of location is not worth the price of frustration. I will not step foot in their store again. read more

By far the worst apple store I've ever been to. I knew what was wrong with my phone and it specifically related to the hardware but the genius bar rep kept on insisting to restore the phone back to factory settings and the problem would be fixed. Even though she reset the phone the problem was still there. I was told the phone would be fixed at by 4:20PM. I showed up on time but had to wait an additional hour outside the store every time I asked if my phone is ready the security guard would say not yet. I waited till 5:20 to pickup my phone and even then the rep who gave me my phone back had no sense of humility or even apologize for being an hour late then the reported time. The crappiest apple store ever. Better off at 5th ave or anywhere else but here. When I requested to talk to the manager she'd send one of the sales rep to talk on her behalf as she didn't have the guts to talk to the customer. read more

Rude. I tried to walk in at 6pm when it closes at 8pm. A worker tells me they're not taking any more people for iPhone 11s. I told him I'm here to get a phone fixed. He said they're not taking anymore Genius Bar appointments. But why would a Genius Bar close two hours before the store closes? I had an emergency and no longer feel this Apple Store is a reliable place to go. read more

I bring in my iphone 7 to this apple store because my phone is heating up. They told me they gonna take a look on the phone and what happen now is that they broke my home bottom. I can't use the phone no more and they told me I have to bring the phone back to tmobile to fix it????? Really?? I came in to fix my phone and you guys broke it and ask me to pay insurance to fix it? read more

The wait was absolutely horrible but my boyfriend and I were helped by Adrian and even though the wait was long, he made sure we left satisfied. Only giving 5 stars because of Adrian, super super helpful and kind. read more

Wish I could put 0 stars! Absolutely outraged. My daughter went in today (after being instructed by Apple Care over the phone) stating how she needed her hard drive fixed for homework. Panicked because she could lose everything - employee Rahul told her "i won't fix anything if you are panicked like this it doesn't help your hard drive to be saved. Go talk to someone else" and pushed her aside!!! HORRIBLE customer service and HORRIBLE humanity. Please fix your attitude before "fixing" anyone else's apple products Rahul. read more

The bad reviews kind of scared me, but I was in Queens and wanted to try out an Apple Pencil. I had a great experience there. I found a friendly, helpful salesperson immediately. Renato really took the time to show me how to use the Apple Pencil with Pages, Procreate, and a coloring app. And he also showed me the difference between the iPad and iPad Pro. This made all the difference in the world. I've heard amazing things about the Apple Pencil, but you really have to try it out to see how naturally you can draw with it. Don't listen to the bad reviews of this Apple Store. Go for yourself (it's new and beautiful) and try to find Renato. He's very knowledgable, attentive, and super nice. I walked out with a new iPad and Apple Pencil, confident that they're the perfect thing for me. read more

Worst customer service. Went to purchase headphones. Asked one employee if he could check me out he said he wasn't available and he directed me to a person with glasses but he was occupied. I then went to a huddle of three who stated I had to go wait in an extremely long line. So many employees standing around but I couldn't make a speedy purchase. Put the headphones back and I'll purchase at Best Buy instead. read more

SECURITY GUARD PULLED CUSTOMER SERVICE REP AWAY SAYING WE WERE SCAMMERS!! All because preordered iPhone through AT&T and AT&T referred us to Apple. iPhone 8 screen is frozen 11 days after purchase, Apple is the scammer. The service representative Ronaldo said he couldn't take the phone back without phone charger cord. Spent an hour going back home and it wasn't needed. Spoke to the manager Steve who would not apologize for being called a scammer (we had our receipt and ATT highlighted the Apple policy to service the phone). He then said he'd appreciate if we LEAVE THE STORE. Back in AT&T store. The iPhone 8 is a dud. Manager said he may not even take it back - could be water damage. Worst ever customer experience and I will contact Apple corporate to give them feedback on this awful store. AT&T is telling us to file a complaint against Apple on Apple.com which we will do once home. AT&T is giving us a new phone now due to this horrible experience at Apple right now (passed their closing time happy about ATT only). THE PHONE IS IN PERFECT CONDITION SCREEN IS NOT RESPONDING TO FINGERPRINTS. ATT again said get names of people at Apple (Steve manager and awful security guard that refused to give name). Will be dialing any Apple phone number at corporate I can find to have this service issue addressed! read more

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I went there for fixing my MacBook. I understand they only have two certificated person to do this , I'm willing to wait . I made appointment in twice. First time, they put led my appointment from Sunday to Monday without my permission. The second time, I arrived that store on time, on guys told me to wait said he was going to ask someone to come. But he did tell how long to wait. After 30 minutes, I used up all my patience . I asked the workers whoever just walking by, no one cares! I asked "can you check whether I check in or not ? " they goes like either " I cannot , I'm busy" or " if you got check in , you should be supposed to wait few minutes" I was so mad , and I asked" ok , how long usually taken to wait ?" That person was rude ,said "I don't know" with attitude! Finally, I found the manager, she checked for me, and told me my appointment has been cancelled! No wonder that no one came to me ! The manager was nice , put me back in the appointment right away. And my technician, Eddie is professional and nice too. I felt sorry to give him attitude due to prior uncomfortable experience. But I really wanted to complaint other persons who just wanted to take commissions by selling new phones and tried to ignore the old customers who needed help ! FYI , the one who told me to wait, but dispersed in the end, he is a dark skin, short and wearing glasses ! I believed that was the person cancelled my appointment! read more

There was a man by name Rogert. Who seems to be a store manager in Queens center mall without proving and any identification or business card . Also he was so unprofessional . I had to use my tax exempt form which I showed him a picture few days later but he told me I have to bring it original to the store so couple of days later I came back to the store Rogert tells me " I don't think so that you could use ?"" That's very unprofessional . Also he said that he would try to do it but the website like always wasn't working ( never go to that Apple Store .if you would like to ask for the manager they all seems to be a manger at the store lol read more

Apple Queens Center - Me Rogert Queens center Mall Boss/ manager without knowing anything ( - Electronics Near Me - Elmhurst, New York

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A rude, dispassionate, discourteous, obnoxious, annoying person. I am thoroughly annoyed. I've been with Apple for 13 years and I've had it. I will give details later. read more

Some staffs are so mean and rude，definitely insulted me gratuitously. I have spent almost 6000 dollars for Apple products these years and this is my first time felling so disappointed. Would never go to this store ever again. read more