Worst apple store I've been to. Reps try to avoid me. And when i got help they are in a rush and looks too stressed. Feel bad..

The customer service at this location was absolutely beautiful today. I went in on my lunch break expecting lengthy wait time as many apple stores have long wait times and I was literally in and out within 30 minutes! I came in to buy an iPad as I ordered one online and the carrier was not able to deliver it or allow me to even pick it up. The lady who helped me was super nice and knowledgeable in every question I asked. Will definitely come back to this location for any services I need read more

Awesome security here at Apple. Upon picking up device that had a warranty repair, Apple rep asked for ID. We showed the email that they had just sent notifying of availability, but knowing that iPhone security can't be trusted, rep insisted on ID. This ensured that someone stealing iPhone and breaking the not completely secure iPhone security code couldn't pretend they were the rightful owner. This allowed me to get more steps on my Apple health app and complete my rings! I can't give a higher rating! Security and health! read more

Seriously, I come in here asking for help (dragging my 2 and 4yo in tow) and y'all tell me to call Apple Customer support and wait on hold, and you "can't" help with my request. What a pain. So now I'm sitting in the store being transferred to yet another person with customer support, in a store where you'd think you could get, you know... support. read more

To be honest I messed up my phone, but the people who work here at The Apple Store are beyond helpful. Everyone who help me get my phone back to normal were knowledge & kind. The wait was not very long either & I just popped in for help. My phone was back up and working before I knew it & all I can say is I'll be back when I need any help again. read more

The decision was made today as I waited in the Apple Store. I am leaving all apple products, never to buy them again. Two reasons: 1. My appointment was at 12:45, I arrived on time, but wasn't helped until 1:45pm. That's one hour of waiting for a rather simple issue. And this isn't my first experience waiting exorbitant amounts of time. Apple has fewer and fewer people in the Genius Department, and they're taking worse and worse care of their existing customers... 2. The battery on my Mac Book has been dying randomly. And the battery says 'Service Recommended.' So I took it into the Apple store two months ago, and I was told their diagnostics said my battery was fine, but if I brought my Mac back in a week the status on their end should change... I waited two months, and brought my Mac back to the Apple Store, explaining the issue. My Mac is dying out of the blue, and the battery says it needs to be serviced... But once again, their systems indicated my battery was sill ok, therefore if I wanted to pay them to change the battery, it would cost twice as much then if the battery was showing as 'bad' on their systems. Of course this a way for Apple to make more money, if the battery doesn't read as 'bad' on their end, they can charge you much more for the repair. I explained my situation to the employee, but they said there is no override. Apple has their SYSTEM OVERRIDING HUMANS. They have taken common sense out of their company. In short, they care more about making money than the customer, and for this reason I am leaving apple. It is no longer the company it once was. read more

To the Escondido Apple store manager, you need to shape up your troops. We went here to get our battery replaced on the Iphone 7 afternoon 12/28/18, asked politely to see if rescheduling to a different time was possible due to dinner plans. Was rudely and arrogantly told, "NO, you had 365 days to schedule it, you didn't and waited until now, NO there are no other times, you are coming at XXX time". Excuse me? Bad day at work? Losing at life? We kept the original appointment and changed dinner plans, but this condescending chap who shall not be named needs to be sent to customer service training... in Siberia. Thankfully the techs that changed the battery were great. read more

I made the mistake of stating I needed an Apple watch with a feminine band for my gf. The greeter immediately told me no one could help me get it for 5 hours for an appointment even though I knew exactly what I wanted. I asked that many of the employees were talking and laughing with each other and if they could get it from the back since he stated they had plenty in the back. He stated they were all busy to get the watch for me. Do not make the mistake of assigning a gender to your significant other or they will not sell you any products in this store!! read more

By far the worst Apple Store in all of San Diego, County. Yet it's the only one closest to me. I came here to forfeit my iPad Air 4th generation and already had it completely wiped, no passcode or find my iPad and just needed to get that done. Would take all but 2-3 minutes. Instead I have to wait for a shopping session for 45 minute's for a transaction that would literally take less than 5 minutes. The lack off efficiency and sense of urgency and lack of organization in this store is amazing read more

This store is the worst Apple store in county; attitude to spare. More concerned about their Apple friends and being cool (drink the Apple look-aid) to the extent of assaulting, slandering customers is to be avoided. Free speech is not allowed, including description of device problem. They also do not provide any assistance to disabled persons. Clients are disposable. At your own risk. read more

I bought a new 16" MacBook Pro and upon opening at home it was dirty and had a scuff on the back edge of the screen. So clearly someone had opened the computer before it even got to me. Then it began to have graphics issues and sound within 48 hours of purchasing. Went to this location to pick up my online order so I returned back to this location after talking with a service rep online to exchange the computer. I will say that the first employee was assisting as best as he could however the manager named Ron was terrible! He has the worst customer service and after spending a few thousand dollars for their products I would assume you could actually try to remedy the hardware issues on a brand new computer. He would not exchange it right then and I needed to jump a few more hoops in order for them to correct their own issue. He tried to rush the whole process because they were closing in an hour and he clearly did not want to assist a customer and made it clear he just wanted to make sure he left on time. Went back the next day to fix finally get this replaced and had to wait outside while they have multiple team members standing around inside talking with one another and hanging out including Ron. While I Hope this was a fluke in the Apple product itself I would NOT RECOMMEND going to this store. I understand not all of the employees are rude and unhelpful but when you spend thousands and get an attitude to fix something that isn't your fault I would never go back there. Find a different location if you need something or even help. read more

If I could give it 0 stars I would. The staff does not care. Apple is so big that we are just a speck . Our money and time doesn't matter to them . The little people that made Apple big doesn't matter anymore. Apple has found the loop hole with the Apple care plus. They are doing what works for them .I have air pro max headphones that got ran over . I texted apple support . They tell me I can go in store and get replacement ones. With out the hold on my money . I save the text messages. A " manager " says that apple support was wrong . I say that is big mistake I would not have came in person if I had know the Apple support guy was wrong . But no one owns there mistakes . I called Apple support before I left the mall. He helps as best as he could he tells me to go to the store since I'm still there. The Apple employee at the store never closed the close when I left. When I went back in with Apple support on my phone to inform them to close the case which apparently is supposed to happen when you leave the store . One of the employees said why is Apple support telling you to come and talk to us. The guy on the phone said because you people didn't do your job. I could keep going but you get the point . Our last experience wasn't great either . We will not return to this location. read more

This was the first time I've seen the store not overflowing with people. It was still busy, but not excessively busy. I was quickly approached by an associate, told him what accessory I thought I needed (a new cord- not just a simple USB cord) and off to the accessory wall we went. A 1meter cord was $19.00. No standing on line since all the associates carry these nifty little portable card readers. I paid right there and left. Associate was pleasant and efficient. If I need another apple product, I'll definitely come back. read more

I've tried to give this location several opportunities to change my mind and at this point I truly think it's the culture that the company encourages. All the 'geniuses' and especially the managers are all simply rude, pretentious and unwilling to help. Customers spend hundreds...correction thousands of dollars on these products and when they are not working they are quick to shun people away. It's so disappointing that an emergency first responder can't get a resolution let alone continue to get the run-around about being seen to resolve an issue on a device that in a time like now is more than ever essential. I don't like to depend on technology but it's an essential form of communication for some people's jobs. I just wish they would at least show a little empathy and willingness to help with any interaction. Customer service should be a key focus for this location. read more

It's no secret that Apple is circling the drain. I totally get that the company is financially one of the most successful in the world, but at what expense? The hardware is becoming progressively obsolete and less functional for those of us that are power users in the media industry. Apple, your competitors are EATING your LUNCH! And now, your customer service can only be rivaled by Walmart as the most uneducated and disinterested individuals I've come across in recent memory. Please, Apple Store North County, specifically Tyler, for the love of God! PLEASE get your act together! You have customers who pay a premium for your entire ecosystem. We have invested in your vision and now we are held hostage by your inability to keep pace with the industry. It's 2018! Customer service at the store level is the ONLY thing you have left, and now that's gone? You're driving us to Amazon and Google. Steve Jobs is looking down with disappointment as a single tear rolls down his swollen cheek... Figure it out! read more

Don't arrive at this store anywhere near closing time. I came to buy a laptop and even the manager wouldn't help since it was 5 min to 7. Told me to come back the next day. Instead I just won't come back read more

Made an appointment for a battery replacement at the (North County Mall) checked in and was assisted by Chris. Super quick painless drop off with the usual diagnostic to make sure it was for the battery. It was understood that it would be about a couple hrs of a wait, went to have lunch and shopped a bit and received a text before the estimated time of pickup-yaye! Done Deezy! I had a great experience- just wanted to add that our prior visit Chris also helped my daughter with an an atenna issue and it was also resolved in a timely manner. So fingers crossed if you ever need to have to come to the Genius Bar make an appointment and hope you get him. He is friendly, professional, and knowledgeable. Weekends are usually super busy so try to be patient especially if you don't have an appointment. Being frustrated brings out the worst in some people and some employees. I believe some of the bad reviews are old and this store has weeded out staff that didn't do Apple justice. Don't be discouraged by the reviews because ultimately they are here to help you. read more

We had Kourtney to help us. She was a great person to work with. Kourtney was patient and very helpful. We give her 5 stars plus. She is a gem. We still cannot pair our iPhone watch, but we did not try to do it there. we cannot find the I on our watch and we are having a lot of trouble with it, but stilll, not a reflection on Kourtney. read more

This store's phone number is currently being used to run a scam robocall. I doubt the store itself is doing this, but whether it is or not, steps should be taken to find out who exactly is spoofing their number. We received four robocalls this morning alone, the phone number appearing in caller ID. This needs to stop. read more

I don't understand why people make things up. If you don't know the answer, simply say "I don't know, let me check." I bought an imac pro from an authorized seller and went in to purchase Apple Care. The 30 something year old gentleman told me he can't sell it to me until he "evaluates" my computer. He wanted me to bring in a near $10,000 computer (not a laptop which is easily carried) so that he could "evaluate" it? I told him I had a receipt and serial number and he just said he couldn't. I didn't have time to argue and went home. I later found out you can purchase Apple Care from the site by simply entering your serial number. So I almost damaged, or worse yet, potentially opened up something extremely valuable to theft just because Mr. Powertrip wanted to perform an evaluation. How about management performs an evaluation and anyone caught lying to customers is reprimanded? read more

Jessie, helped me with setting ip my new phone.Took 3 hours, due to software updates my pc and apple software needed. She was patient pleasant and made me feel I was a valued customer. Great employee, Apple is lucky yo have her. 5 stars thank you! read more

Chris V, the manager, and Rod provided excellent customer service. I was in and out pretty quickly purchasing the latest iPhone outright. I was beyond impressed with how efficient they organized the line. The line was moving pretty fast. Safety precautions were in place, temperature checks for every customer, separate lines depending on the customer's needs. I felt very safe since they followed County guidelines for Covid-19. I'll definitely be a returning customer! read more

One frustration after another. Never bring an Apple Watch here for repair. Takes two hours and they ship it out!?!?!? Thanks for the brutal waste of two hours on a Saturday. Completely dissatisfied with the communication and lack or process. Online only from now on. read more

Booked my appointment on line for the same day that afternoon. I walk up and check in , wait a few and the tech comes out. I explain to him that my son forgot his password on his ipad and hat is locked out. I already tried the recovery mode but after re-booting it prompted the password. He explained my back up program has the password prompt embedded and the only thing we can do is wipe it clean. I was aware of this and said ok lets do it. He hooked it up to his device and in a few minuets we had a brand new ipad. The great part is that he showed me how to get back all the purchased apps and music. So long story short we walked out with a essentially a new ipad for free. read more

I am shocked to see the lower ratings on this. I did what I assumed I should - made online appt, they are MUCH less busy than Carlsbad and I dont have that "oh I have to go to Cbad as I am so cool" - I dont give a crap where they fix my phone. The blonde girl who checked me in as well as Lori who helped me where both very attentive and also professional. I was super happy not only that they did my "fix" but Lori gave me some really good ideas. I will DEFINATELY be back here. Laid back attitude - super nice staff. THANK YOU read more

This location has been the best I've been to so far. 3 people asked us if we needed anything within the first 5 minutes in the store. They were friendly, asked if we were looking for anything in specific and were easily identified by bright red "Apple" t-shirts. There is a large selection of Apple devices to test out and play with, so it's good for someone that knows what they want, or people that are new to Apple. I would recommend this location to anyone. read more

Your service is an absolute joke over a two hour wait to get service try hiring some more employees. I mean you have a small army of people to pounce on people the second they walk in the door to sell your product but you have four people back there to service them there's absolutely no excuse for that! read more

When you call up for help and the person on the other end sounds like they have a cup with a string, and you tell them you can't hear them very well they hang up. She ask me what number are you calling from I told here but no call back. That's why I know she hung up. Apple is going down hill fast! read more

I don't understand why theirs 20 people on the floor working but no one can help!! Very frustrating that you check in after receiving a text message and two hours later I'm still here sitting like a complete idiot!!!! Waiting to get this piece of shit fixed??? Third time this month alone I comeback for a different problem on this iPhone 7 plus!! FML!!!! Apple use to have awesome customer service what happened?? Seriously what?? read more

Made an appointment for the genius bar, but ive been waiting for 40 minutes now. What is the point of making an appointment if theyre going to make you wait? It's now 830 pm & the mall will be closing in 30 minutes. Still havent been seen. read more

Clearly I could agree with the latest reviews. Reps here are rude and condescending. I was here for a walk in for a genius bar at first they said an hour then it keeps on changing from an hour and 5mins., 10mins., 25, 30, 45. I finally had it at an hour 30mins. They need their reps to be train in customer service especially when you're purchasing a high valued item. read more

I swear sometimes they are trying to get me not to come in the store. I usually know more about the product I am there to buy. Genius bar lags about 30 min behind your schedule appointments. And as I found out they can do very few repairs onsite so most of it needs to be shipped out for a week turn around. A little inconvenient when your only laptop is your work laptop. read more

was on the phone waiting forever to cancel an appt,,, should have been easy to do by phone. the store look like chaos with people waiting everywhere read more

This store is the same as all other Apple Stores but I like the location of it within the mall. There are tons of gadgets and workers. All employees are eager to help out though they don't make a commission. It makes me think when will Apple ever lose its mystique... I've upgraded ekes have time a new phone is released and I must admit I'm a sucker... Never really difference between the phones aside from a new, larger screen and better speakers. Damn! read more

Apple North County - No new releases = no lines! - Computers Near Me - Escondido, California

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Slow service. We arrived early, and 15 minutes in our pick-up appointment, they could not take care of us. Multiple other people were also waiting for pick-ups. read more

Two thumbs down for my experience at the Via Rancho Parkway Apple location today. I walked my iPad in for the second time in less than a year due to a twisting-like warping from a swollen battery defect. The first time it happened the lead genius made his assessment and informed me that the defect was due to battery swelling. He promptly made arrangements to have the unit replaced and expressly told me to come back if the problem persisted. I considered the encounter far above and beyond what I had expected for customer service. Six-ish months later I noticed the same identical warping on the unit that was sent to me. I did as I was told and walked my iPad back into the same store. Something was different however about the initial associate I encountered as she was almost immediately dismissive about what might be going on. I informed her I had a documented service history in this same store-with the identical problem. She still refused to even consider that it might be the battery that was warping the unit and brought her manager Chris into the conversation. Chris parroted the same mumbled script as his associate and proceeded to unravel a bizarre string theory like justification for not replacing the obviously boomerang shaped iPad. First he tried to discredit the findings of first Lead genius, a person whom he considered to be very consistent and knowledgeable about diagnosing defects. Yup. Bus tossed him. Secondly he attempted to claim that the lead genius the last time went outside of company policy to bend the rules and have my iPad replaced for no particular reason. He said "he did you a favor" cool, never asked for one. Merely asked for a proper diagnosis. In fact the initial associate and the manager Chris both said to me that it was likely the person who assessed my iPad the first time made a mistake and failed to follow protocol by not taking pictures of the unit the first time around. He then walked that back a few minutes later by saying that this very same diagnostician was one of the most professional, competent and consistent employees in the store. Yet he maintained that this individual mis-diagnosed the first defect. Finally he made a claim (with no supporting evidence and against my word that I take immaculate care of my device) that I had placed the iPad in a backpack and roughed it up... and proceeded to categorize this diagnostic under a broad and generalized category they call "physical damage." For anyone that doesn't know... "physical damage" is a corporate stooge vague way to say "the customer did this to their own device--borderline negligence". It could not possibly have been the same defect as what was recorded previously. Even though it had been proven to be the case the last time with this same model. Incredible. Chris' inability to deduce that this identical defect might somehow be connected to the same assessment as the first time I came in, was troubling at the very least and pretty petty if you ask me. Your inability to apply consistent standards to your diagnostic process and willingness to throw the first Apple Genius associate under the bus is why I'm giving you a one star rating and would give you no stars if yelp allowed this. It should make sense that if your team correctly assessed this defect once before and you encountered the exact same defect a second time, that you could have drawn an obvious parallel and that you would have honored your company's commitment to quality products and honest defect warranty guarantees. This is why you have a warranty program in the first place my dude. It's your company acknowledging that these defects are rare, but they happen because they mnfg en mass. And that when they DO they happen, we want to keep your confidence as a consumer. No worries, We'll replace them. We actually PAY for that peace of mind. Instead your insistence that I had done this to my device or that someone broke the rules to get me the first replacement and didn't do their job right was clearly a way for you to avoid holding up your end of the bargain and it was honestly unnecessary. Now I have a device that I cannot guarantee isn't going to blow up or spark a fire one night. I'm always going to be a customer of Apple. I love your products and I'm loyal AF. Maybe don't take advantage of this fact, honor your commitments and your company promises. I hope future customers are treated more consistently. Oh yeah, if anyone's interested... I'm selling a one of a kind curved screen iPad. Not many out there. They usually replace em. read more

If I could give this place negative stars I would. My experience was much like other people waiting around for several minutes and told to wait my turn on the appointment line even though I already had the AirPods I wanted to buy in my hands. Top it off the two associates I waked to first said they were on break which I can respect. But why just sit in the middle of the store like you're working? Finally when I did get seen the employee I saw told me that the AirPods were sold out along with other products. Why on earth would you put dozens of boxes on shelves of things that are sold out? I waited 30 minutes just to get told something was sold out. read more

Very negative experience. My iPad wasn't turning on, I took it over there and they offered to replace it for a refurbished one for 300$ without even trying to identify at the problem. When I asked them to do it, they were very evasive and said that was the only solution. Horrible customer service. Took my iPad to Ji repair in Escondido who fixed it for free. At least there is some honest people who don't try to steal money from you !! read more

I didn't appreciate the snotty sales associate who just told me I'd have to get in line like all the "other people who wanted to spend their hard earned money". I'm headed over to Best Buy. read more

What is with the Apple Store??? Every time I stop in to an Apple Store, it's always packed. Came here during Black Friday to check out the accessories and it was a mad house. Luckily, there was this nice guy there who answered our question about an external hard drive. He did a little demo and asked whether we had any other questions. I appreciated his patience, knowledge and his customer service given the busiest shopping day of the year! read more