The worst Apple Store in San Diego. I made the mistake of coming here for support for my Vision Pro because it is close to my work. I needed a light seal replacement as the one that came originally was too deep. Official Apple Policy is that replacements are available within 14 days of purchase. The store manager flat out refused. Said that I would have to return the entire device if I wanted to replace one component that Apple has a specific policy to allow for. Do not come here. Go to any other Apple Store instead, but avoid this one like the plague. They don't even know official Apple policy. read more

Came in the morning of January 4 2024 at 10:30am store just opened for 30 minutes. Had 15 employees in the morning and 2 customers inside. 13 employees just socializing to each other. Went to checkin and was told to come back at 4:30pm because they dont have enough employees to accommodate me while they had 13 employees doing nothing. They are telling me that the person that can help me comes in the afternoon before closing time? These employees are taking advantage of the word APPOINTMENT After the pandemic happened in 2020 and becoming lazy read more

Connor was super helpful! Most informative appointment at the genius bar i've ever had. The whole store was very sweet and welcoming!

Selling products that discriminate against customers, I want to buy them. iPhone but they didn't come to greet me. I saw many employees standing around and they didn't do anything, but they didn't ask me what I needed, which was very rude. They saw me looking at them and ignored me. read more

I went into this store this week because I was having a crisis with my bank that required me to wipe my iPhone clean and provide proof. While it is a bit of an outlandish request for an apple team member to complete in the store Jonathan came to the rescue and did it with no questions asked. In fact, he was so pleasant throughout the whole experience and was very empathetic to the situation I was in with my bank. If you're at the Genius Bar request Jonathan he's the best! read more

I've never seen a more disorganized store. No dedicated cashier of any sort, it's just get help when and if you can. Kind of like making a dangerous left turn when you have a stop and no one else does. In my experience I've always waited at least 10 minutes to get acknowledged by anyone who works here. Even if you just want to buy something you have to flag someone down who is already helping someone else. I've asked staff who don't seem to be doing anything if they can help me and they claim they are already helping someone else but that "someone" is nowhere to be found. read more

Their prices were better than those quoted from other stores. It was easy to get an appointment. And of course, they use authentic Apple parts since it's an Apple store. read more

I had a super bad encounter with their manager Nathan Velasco. I purchased an iPhone on the 14 and wanted my data to be transferred. They said it will take long and you might get it tomorrow. A tech lady called me and said it's ready but you can't make it tonight since we are closing exactly on 8:00 and the computers go off on the second. Just come tomorrow and get it. I had to go early right before my work. Nathan asked me for my ID. Told him she didn't mention I need ID to get my own phone. I thought she was there at the time. She wasn't. I asked to show my DMV id on my iphone Wallet. He said I dont have to take that since it's not mandatory to recognize the app in CA. I asked to show a picture of my ID on my phone but he wasn't having it. Asked him to talk to his manager but he rudely said nope you don't get to talk to anyone else but me and that's the deal. I ended up going back home and getting my ID. When I came back I was super mad. Asked him to give me the name of the lady who didn't tell me I need ID and got me into this mess from the beginning. He seemed like he is invisible and his employees are too. No I'm not giving you anyone's name and If you continue arguing with me I wont give you your phone. I told him ai need my phone now couple of times and he was forced to give it to me. The worst manager ever. He handled everything wrong. Will never step foot in that store. I needed a second phone and went to Fashion valley later that day and got it with respect and care. read more

I'm a big Apple fan but times are changing. Wait times are terrible even when the store is nearly empty also, they have a bunch of people doing nothing and it looks like very few can sell. To sell you anything they put you on a waitlist and the lady that put me on the waitlist is one of the most unfriendly and rude people I ever met, then I went to sit down in the chairs inside the store and after 20 min. I went to ask what happened and the lady said they couldn't find me with a bad attitude, at least they should indicate not to move where you were added to the waitlist or make the effort to call your name. For a tech company Apple has one of the worst methods to sell anything. I felt they were doing me a favor for selling me an iPhone, it is clear why companies fall after been successful. I made the mistake to complain to a Manager named Gaby and her attitude was the same and useless, so it seems that the bad service and attitude comes from top to bottom but let me be fair because there are some Apple store employees who are really nice and helpful. It looks like Apple lost their way. But looking at the positive side I convinced my wife to buy a Samsung phone instead, fast and easy. read more

2.5 star for this location is generous. Dogwater customer service. Went to buy a phone case and new bands for my watch and got completely ignored by two reps that were standing there talking. When I found someone who was willing to help me she cut me off in the middle of my question to help someone else. That kind of customer service I'd expect from Dollar Tree or a Rite Aid but not from Apple. read more

I'd been here for a lot of time always have great experience the workers help me out for my new phone and they're so nice about it. I walked in on a Friday night everyone is busy not too busy looking around for help cause I need to buy something. No one was free to help me for about 45min buying my stuffs spending that much of money they don't even give me a bag. Say yes all set thank you and left. I walked out with the headphones on my hand like weird. A big box I have to buy something at the mall to get a bag. Customer service here is really nice friendly and fast but sometimes it's weird, people standing there talking with each other instead of helping me out. They saw another guy walked in they talk to them right away not me looking around for help 45min and finally I asked someone and he said just wait a min like again. Overall I just have a bad experience about this place today. read more

Apple North County - Reg 249$ Sale $199 - Computers Near Me - Escondido, California

I happened to be at the mall today and decided to stop in to see the new HomePod and learn how it works together with the HomePod mini for whole house sound. This is a major selling point on the Apple web site so I wanted to see it in person before making a purchase. Incredibly, the sales person I spoke with told me in no uncertain terms that the two don't work together since "they have different processors". Either the sales people at this store don't know what they are talking about, or Apple is guilty of false advertising. I suspect the former. read more

I recently had an incredibly positive experience with Gerrie at the Apple Store. From the moment I walked in, the Gerrie greeted my son and I warmly with a genuine smile and made us feel welcome. Her knowledge and expertise were evident as they attentively listened to my questions about the Apple Watch, taking the time to understand them thoroughly. Gerrie patiently explained the available solutions and guided me through each step of configuring the watch with my phone, ensuring that I felt comfortable throughout the process. Her professionalism and dedication to resolving questions were remarkable. Not only did she address my question efficiently, but she also went above and beyond by providing helpful tips to optimize my Apple Watch's performance. Gerrie also noticed my son was wearing a Pokemon shirt, and asked him what his favorite Pokemon character was. She later went into the back, and gave him a sticker of his favorite Pokemon character. He was ecstatic, and it totally made his day. I left the Apple Store feeling genuinely satisfied and grateful for the exceptional, and personal, customer service I received. read more

DO NOT GO HERE! Unprofessional and unreasonable, poor customer service. The lady that "helped" us claimed that she's been working there for 8 years yet still not have a clue. read more

WOW, I am so shocked to read all the negative reviews of this store! I dropped my semi-new iphone at the Gym Saturday night and the screen broke! Half of it was all glitched out. I was super bummed. Someone told me to go to the Apple Store to get it repaired so I came here. I walked in without an appointment and was told it would be a 45 minute wait to see a technician to see if they could fix it. I waited and was texted when the technician was ready to see me. ( I could still read texts on my phone) I met with my technician, Daniel. He was so nice! He was SUPER upbeat and friendly and gave me so much advice and tips and took his time assisting me. This man really deserves a raise!! I felt he actually genuinely cared about me! It was great! He told me about the warranty-and if they find any damage it won't be covered, and gave me the whole rundown. Turns out it was just a display issue and my warranty took care of it and my phone was fixed within 30 minutes! Amazing! I got to play around on the IPads and computers during my wait which was nice and look at all their products. Superior customer service no doubt. Thanks Daniel! read more

Apple North County - Gizmos and gadgets :-) - Computers Near Me - Escondido, California

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I came to this store three times to purchase a phone and was not successful. The first time their system would not connect to Verizon so they told me to come back. The second time their system to ship to the store and pickup to connect to your carrier was erroring and did not work And the third time they would not upgrade me because I left my id at home, but they said they could sell me a phone if I opened up a card with Apple care. How can you not sell me a phone without my id but you can authorize for me to open up a credit card? What type of "security protection for customers" is that? Most Everyone at this store is high off weed and don't care to help their customers. They're just working to collect a check. The manager could have easily sold me a phone I've never been carded there and I've purchased watches, phones etc. staff is horrible and need to take a customer supporting seminar on how to show up and treat your customers! read more

Adelina and Delaine made it super easy and fast to purchase new iPhone. Also put on the new case and screen protector perfectly No bubbles! If you're in North County it's worth the time to shop here! read more

Getting Genius Bar help in the setting of Covid: Made an appointment online, which was confirmed several times via email and text. Received a phone call the day-of to confirm again and receive last minute instructions: arrive on-time (not early) and line up outside as you check in with security. Did just as I was instructed, and stood on the dots outside the store as the employee on the phone said I'd be asked to do. They welcomed me inside where the store was largely blocked off aside from 4 windows reminiscent of movie theater ticket counters. The employee that helped me introduced herself and quickly assessed my issue. After just a few minutes, I had received a replacement component and was on my way. The entire interaction felt safe, yet quick and efficient. I was out of there in 5-10 minutes! Thankful the Apple stores are open again, since it took Best Buy an hour of my time and several days of waiting to address this same issue while Apple stores were closed during peak Covid. read more

Took my laptop in to get assistance, prior to this we were promised that since the laptop had prior issues from the first months of buying it,( it's a lemon ) that apple would honor the fix or replace the laptop of issues persists, whether it was in set warranty or not. The employee at this location said that since it wasn't in the notes he would NOT honor it. He also said that they wouldn't because it was no longer under warranty or insured. He said it would cost 698.00 not including tax to get it fixed even though it's a manufacturing issue. The lack of assistance and care to their costumers here is appalling. Apple used to be a company that cared about their costumers but it's history now. Going into this store was a waste of my time. I left this store shocked and disappointed in the apple company. These support centers are far from support, they are focused on making a dollar and not customer satisfaction like Steve Jobs was known for. The sad part is that I was quoted close to 700 dollars and the monitor works fine on my laptop. When moving the monitor to a certain spot it works fine. So its the connection and not the monitor, they just want to rip me off. read more

This store is absolutely ridiculous. Came in to purchase a pair of AirPods Pro and they told me I had to make an appointment to make a purchase? What a joke for a store I'll just go to Best Buy and purchase them know appointment why would I wait an hour to do a 10 second transaction. I'm starting to get really annoyed with Apple lately and their service is starting to go down the hole. I highly recommend going elsewhere this store is always full and it's extremely annoying. read more

Great job by Joe and the team at Apple North County Fair. I spilled coffee into my 2021 MacBookPro. Brought it in Wednesday evening, Joe recommended sending it off for a AppleCare (mostly covered ) repair. He estimated they would send it back Sunday, I'd get it at my home Monday. Saturday before 10am it arrived. Replaced the top case with battery, the sides aren't all silver anymore but wow, only two days without my laptop! read more

I went in to get my phone battery replaced. The guy was very rude. It appears to me that he is used to talking to customers that way because the things he got irritated about were not things he should get irritated about. Like explaining to a customer how to turn off their iphone locator gps setting. read more

If I can give zero I would. I bought an apple case for my iPhone 15 thinking that the quality is excellent. In less than 6 months, the corners were thinning out. They did exchange it but today, my phone dropped accidentally and the case got a tear and my phone got nicked. I went to this store and they said that both are not covered, a nicked corner and a torn case protector. The manager said the case did it's job, the drop didn't damage the screen. So my nicked corner and torn case I just have to live with that. Terrible warranty, very low case protector quality and staff who just want you to accept that the warranty does not cover the issues. Lesson learned is do not buy apple's phone case. I did not experience this at all in any of the generic cases you buy at Amazon, in all the years I've owned a cel phone. read more

RE-TRAIN THEIR EMPLOYEES! I don't think I can emphasize this enough. The employees were unfriendly, misleading, and have poor customer service. I thought Apple would have excellent service but boy was I wrong. I spoke with Michael and he had a lot of attitude. I don't care how crowded it is, you don't act like I'm stupid because I asked a question that I didn't know. I went to Apple for a reason, to get my questions answered. Anyways, I called their store to ask about the Apple Recycle Program because I wanted to trade-in our old iPhone 5s for store credit. Jose told me it was crowded so I should make a genius appointment. I arrived their on time, was told to wait in line at the center of the store, and the guy at the center ended up telling me to go to the front of the store to check in!! Wasted 15 minutes waiting. Then Michael, the guy at the front of the store, asked what I was here for and we told them we had an appointment for trading in our iPhone 5s, and he told me we can't do that because the genius apt is for tech support but that wasn't what Jose told me. Misled by 3 employees so far. Michael was rude and rushed us. Very poor customer service from Michael. read more

The heavy-handed power trip that this one particular "gate keeper" (who was taking temperatures at the entrance) exhibited couldn't be outweighed by the very good assistance we received from the young lady at tech. I feel badly that I am leaving just 2 stars (for the aforementioned help at tech), but the functionary with the thermometer gun just wiped out any chance for this review to have any more stars. This older gentleman was dismissive and unhelpful. He epitomizes the saying: "Give little people a little power, and it goes straight to their ugly, little heads." If not for this employee, our experience at the store would have been alright. read more

Tyler Westerhold should be fired. I came here to get my iPhone screen replaced. After I checked-in, he told me to come back in 45 min to get my iPhone fixed. Unfortunately after I waited for more than one hour I was told to come back in the following 5 days to pick it up. If I had known that earlier, I wouldn't have checked in and spent more than one hour at the Apple store. He was very arrogant. Bad experience. read more

Apple North County - Computers Near Me - Escondido, California

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I am forever grateful to the employees here, especially a female tech whose name I cannot remember! I came here a couple weeks ago after I accidentally spilled green juice (ironically named heavy metal detox) alllll over my keyboard. Sick. I had rushed to the Carlsbad Apple as they opened an hour before this location, and thought I could try to get ahead of any damages. Well, after wasting an hour of my time with a useless bunch of staff at the Carlsbad location who basically said they couldn't help me, I was able to make an appointment at North County a few hours later. It was night and day with the staff... North County was so welcoming and empathetic to my situation. I didn't wait more than 20-30 minutes, and when my tech came out she was extremely helpful. Without me asking, she offered to take my computer to the back to see how bad the water damage was whether it's a clean and dry or needed to be sent out for repairs. I nearly flew out of my seat to hug her... because that simple gesture was what I had asked Carlsbad to do and they said no. I told her my experience at Carlsbad and she confirmed they are useless! Anyway, come to find out the damage was pretty bad and needed to be sent out for repairs. Makes me wonder if Carlsbad cared as much as North County did, how bad would the damage have been without soaking for a few hours? Well, THANK YOU NORTH COUNTY STAFF for helping me in my time of need and making sure my computer is back to new! read more

All my Apple products , the best , keep me in business 100% Thank You read more

I don't like how they want You to do it all. First.... huge line. I get it. Covid times suck. Controlled entry sucks, but I appreciate it. I am old fashioned l like sales people to ring my sale. They say at the entrance, if you know what you want, you can self check out on your phone. It may or may not be efficient. I don't like it. That is a personal opinion. They do have a positive vibe though so not so bad. I just wish that they had more people to help with general info. read more

Apple North County - cases galore - Computers Near Me - Escondido, California

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Go find Mike, the sturdy guy that no one wants to mess with, but he's such a sweet, helpful giant! He helped me with my iPad purchase. I couldn't decide initially which one to buy and he explained to me about the different options. He didn't push me to buy anything. At the end I settled with the regular iPad and he said he had one too and was a good buy. The store is located inside the Escondido north county mall. Parking wasn't too bad. The lot was huge! The store itself can be crowded during weekends so maybe go there earlier in the morning or during weekdays. read more

The employees at this store are not the friendliest people - Some female named Adelina - Outright rude and totally not considerate. I was here to exchange my phone for a higher memory space and asked to tell me the difference between two phones first. This "rude" employee Adelina insisted that she had to put the amount for old phone on gift card and then check price and after she told me the difference I refused for the exchange BUT again this rude lady informed me that I have already given my phone back for exchange and she has processed it as return blah blah in short I walked in to exchange my new phone for higher memory and walked out with no phone!! Please steer clear of this rude employee read more

Horrible customer service, arrogant staff...they don't care. Had to wait 30 mins to get a rep to talk to me, there were reps walking around the store. Wanted me to come back to the store to get a replacement case when they had tons of cases in store read more

I switched to the Apple I-phone from an Android phone. BIG MISTAKE. I purchased the ear pods too. I was told that when I opened the box that the ear pods would automatically connect to my I-phone. THEY DON'T. People at this store are so complacent. WORST CUSTOMER SERVICE EVER!!!! read more

I made an online purchase, went to pick it up at North County and decided while I was there I wanted the watch in a different color. OMG - they charged my apple credit card, emailed me a receipt and then was told to do another transaction to purchase to purchase what I wanted. That was ok. but!!! That's when I met the manager from HELL " RYAN " He Was so rude didn't not explain How the system works with online orders verses in store purchases. Anthony employee - basically accused me of not purchasing what I just purchased 10 mins ago from another source. Mind you I never left the store!!!! Told me my receipt did not match the merchandise on the receipt. store manager Ryan told me he didn't want to talk me and walked away! Ryan ignored Anthony - he had to go to another manager help. Terrible customer service at this STORE!!! read more

Mark was great , he took care of my return so efficiently and so quickly. Thank you so much

Came in Saturday possibly looking to upgrade to the 13. The dipshit ass chick who "helped" us basically gave us an attitude the entire time when I inquired about upgrading and another random question regarding my account. Is it normal to tell a customer that they need to call the financial institution (in this case the loan for my phone is through citizen) before I can upgrade "to make sure how much I owe on the phone" ? Is that really the process? I don't know who pissed in your hipster-o's that morning, little girl, but you work retail at a fucking Apple store. Get off your high horse and stop looking at tik toks. I'll buy a new iPhone through my phone carrier read more

We purchased online and had an email confirmation that it was ready to pick up. The email stated to go in and let an associate know what I'm there for and they will bring it out. I went in on my lunch break and was told I had to wait 30 minutes to an hour. I said I'm picking up what was ordered and already paid for. The guy said they were busy. I left and. And back later in the night when it wasn't that busy before closing. I ended up waiting again over half an hour while withers was just standing around chit chatting with each other. I had to ask again if somebody can get my order. I saw people behind me get helped cuz they were looking to buy something. All they want to do is upsell people that are browsing around. Never order anything and pick up here. Won't even step foot into this place again. Customer service is horrible. read more

Funny thing went in to buy an iPad, should be no problem right? Except getting ignored and then condescending rude sales people. The sales associate Ordered my iPad and asked for payment and I offered to pay with Apple Pay being the Apple store and all. Except the Apple store does not take Apple Pay. read more

Unfortunately this Apple store has the worst customer service Made an appointment after checking in 2 times waiting about 35 minutes nobody comIng too help Really disappointing Never come back to this store . read more

Hey Tim Apple, Tell your door people that the name on a customer's Apple ID does not have to match EXACTLY what's on the DL when signing people in. If the point is to verify people, you can compare credit card number on file, DOB, e-mail, literally 10 other things better than embarrassing people for using a nickname as a courtesy for THEM to not have to say a more difficult name. Stop hiring nuisances OR make your policies better. An extra 2 stars because the service on my MacBook was free. My computer crashed on the upgrade to the new iOS and they helped me get the computer to start up again. The machine has served me well for the last 6 years and I am happy with the product. read more