During the most recent ice storm my furnace went out. Apollo was able to come out the same day to fix it. They were fast, friendly and knowledgeable. They discovered a crack in a pipe that could have been dangerous and I worked with them again to upgrade my furnace and AC unit. They quoted prices for multiple solution pptions. The guys wore shoe covers and cleaned up every piece of dust, drywall, insulation, etc. On time, professional, and again very friendly. Highly recommend!! read more

Absolute scammers!! Needed a garbage disposal replaced and a small bathroom faucet replaced and the first words out of the plumbers mouth was him asking if we wanted a 'membership'. Then went on to quote 1500!!!! (The parts were 250. ) We paid the 75 bucks for him to try to scam us and will never call them again. Beware everyone! read more

Very professional, courteous, explained every step clearly while offering up options to fit my needs. Even though they weren't able to complete the repair today, because of unforeseen complications, they were conscientious of my time and concerns. I would use them in the future and recommend them to my friends and family. read more

I had Nathan Crutchfield come out and do a service on our heating system, very professional guy!! He did a very detailed service I highly recommend Nathan and Apollo Heating!!! read more

Don't believe their claim of 24 hour emergency service unless you consider 3 days to equal 24 hours.

The technician understood my concerns and addressed them accordingly. He provided options for me to choose from. He displayed patience and professionalism. He worked efficiently and cleaned up after the two projects were done. read more

Follow up #1 I have contacted, or tried to contact Apollo 9 times since the original post. I have been told multiple justifications for the extremely high prices I was charged. So far, there has been no movement toward "making it right". I sincerely hope consumers find other plumbers who do an honest job at a reasonable rate. read more

See 128 reviews that are NOT recommended first (at the very bottom). You'll see that more people gave zero stars than people who rated them with stars (96 reviews). These zero stars don't get aggregated into the reviews that were given stars. So their total 3.5 star rating is misleading and should actually be about 1.5 stars. CUSTOMER SERVICE is INCONSISTENT and NOT TRANSPARENT. I should've read all the bad reviews, because at least all the bad reviews are consistent--particulary the bad reviews about scheduling. What's the point of scheduling if they don't show up when they're scheduled to? I made time for the date and time we agreed upon, and just happened to miss the contractor's initial call on the day of by 13 minutes and was bumped from the schedule. Every contractor I've ever scheduled with would just give a courtesy call that they were on their way because we agreed on a date and time. If you must make contact with a client before heading out to their home, then at least tell/prompt the client the time you are planning to call them on the day of service so they don't miss your call--since you have to operate by getting in touch with the client first. Update for Karen's response: If the protocol is to call 30 mintues ahead of time, then I should have received a call at 9:30am instead of 8:52am and 9:00am--rather than being bumped off the schedule when I called back at 9:05am. They set up a time frame for 10am-2pm. The time frame they "set up" with you is pretty much pointless. Also, they don't have a system in place to send electronic reminders for appointments; so if you want a company that operates with modern software, then move on and find a different company. Maybe that would solve their problem with customers who are not home or forget about their appointments. Does not seem like they are striving to improve their customer service cause I'm seeing reviews from years ago with the same problem I experienced. read more

My water faucet to my fridge and washer was leaking. I could not tighten it due to arthritis in my hands. I also needed to have a new faucet installed in my bathroom. This is the second time I have used their services. I am a single woman lives in a very old house and doesn't have a ton of money. The first time Bryan Haberlach came out and fixed the leak. Such a nice young man. I requested him this time and as usual he did a great. I trust him. I need work done in my main bathroom and will request him again in a few months when I can afford to get that one fixed. read more

Michael was an excellent service technician and he went the extra mile to make sure that our specific needs were fulfilled. He was friendly, professional, and quick. Provided expert advice and was able to diagnose our problem while improving our overall plumbing. 5/5 stars! read more

I must have Trau help at a very busy time. Apollo was not able to help with my water heater--but they did keep me informed with daily calls. I appreciate their good communications, even though their crews were busy. read more

These guys are incompetent at best, and they are criminals for how they mishandle work orders. Their MO is to threaten, overcharge and intimidate, under the guise of being helpful. Do NOT use Apollo. Use Titan instead for your plumbing, heating and AC needs. I'm truly shocked these asshats remain in business. read more

Still 1 Got 3 additional bids $12,000 to 15 000 Apollo 24 000 and charged for estimate 420 Also they apparently ran so much water it made the sewer look bad. The 3 other plumbers said it was fine. Now have to spend unnecessary money to satisfy buyer because of the huge money scare. I don't need the company to reply as I have read many complaints and they are all answered the same. read more

I had a very small leak in the elbow of a PEX water line to a faucet that was replaced. I asked them if this was too small a job to be interested in. They said no. And since I had done the investigation and even sent a photo they said it would be a small job which could be as little as under $200 and they would waive the $75 service call which is usually needed to size the job. Two jokers showed up, didn't show any interest or knowledge about the fix. They did try to sell me on their service club (complete with brochure) and then gave me their $750 estimate saying the job was less than an hour effort. And after I declined they pressed for the $75 minimum fee. I decided to do it myself. $20 parts plus $40 in tools, 60 minutes (including a second trip to home depot). Worst experience I have ever had with a vendor. These guys should be reprimanded and given some basic training. read more

Where to start! This outfit spends more time trying to sell memberships and new equipment than actually fixing things. There diagnostic (once I FINALLY got one) was wrong and they would have charged me $900+ for a $200 part and 1 minutes to install! Speaking to someone who actually cares is a monumental endeavor, management does not call you back when they say they will. This place feels predatory, I'd steer clear unless you like getting reamed. read more

Can't even fix a toilet. I don't recommend them for residential repairs. Had them out 3 times and over 1000.00 later still leaking. Rip off. Shouldn't cost that much to fix a toilet. read more

We are having an issue with our toilet fill valve and flapper. This is total of $20 in parts. They quoted $1,600 to fix the valve. They would replace the flapper for $833, this is a $5 part and 30 second replacement! I could get a new toilet for 90% less then this. We have a nice home and these guys were 100% trying to take advantage of the situation and that they were dealing with a women. Stay away from this company! I have since called multiple plumber's and I can get a new toilet installed if I choose for about 90% less then these guys fix price. Stay away! Dishonest company who clearly have no problem with taking advantage whenever they can. read more

Emily is knowledgeable, responsive, communicative and easy to work with. I highly Recommend using Apollo for any and all of your plumbing, drain or hvac needs! read more

I called yesterday around 3pm to get a sewer problem figured out. After being on hold for 12.5 minutes, I spoke to a gal who took my information and said that a dispatcher would call me back soon. It's now been almost 24 hours and NO ONE has called back!! I went through another company who actually has good customer service. You missed out on a $1,000+ job Apollo! read more

Excellent service. Came in a timely manner. He was polite and knowledgeable . I have used Apollo before and will continue to.

Booked about a week out (others were booked a month out), tech arrived on time (a little early but called first). He found the problem quickly, which was a part within the spigot that had slipped out of place blocking the water from flowing. Another plumber quoted $750 to replace the entire unit. Apollo fixed it for a service call, $110. If they needed to replace it, would have been $400. The tech, Nick, was friendly & provided an explanation & options that were easy for me to understand. It was fixed with one service call. I will call them for plumbing & excited to hear they are doing heating & cooling. I will hire them to replace my furnace & add AC next year. I'm confident they are honest & fair. read more

I made the mistake of trusting Apollo to install an electric 50 gallon water heater for a fair price. The bill was over $3,000! It was a quick and easy job and should not costed that much. Their " invoice" had no breakdown of the costs of parts labor disposal fee permit and the tank. I tried to get a detailed invoice but they ignore you me. This kind of dishonesty and customer no service is all too common these days. I do not trust them nor should anyone. Their "plumbers" are nothing but salesman trying to get more of your money. Do not make the same mistake I made. read more

I would highly recommend Apollo for any plumbing needs. I had water backing up from my washer drain and it turned out to be a complex problem with my sewer line. Sean was the one dispatched to my house and he was punctual and extremely professional. He went above and beyond to trouble shoot and when things didn't seem right, he took the initative to investigate further until he figured out what the exact problem was which required the city to get involved. He helped me figure out who to call and then he waited until they arrived to show them where the problem was. This has been a nightmare situation and Sean made the process much smoother. read more

Michael Johnston came today and found and fixed all my leaks! He was very good at explaining things to me and he didn't make me feel stupid. He was very patient and thorough! I feel so much relief now!!! Plus I learned a few things ab my house!!! read more

We had a sewer line back up after normal business hours, and I started going through Google for 24 hour plumbing services because we needed immediate assistance. I found that most businesses that were advertising 24 hour emergency service don't actually offer it. They have a phone service that will schedule someone to come out during business hours. Apollo actually had someone who called back that was able to service our drain issue. Eulises called us, let us know that he was on another job, and when he thought that would be completed. He called again within 10 minutes of the estimated time, and came straight over to fix our issue. I found him to be professional, courteous, and efficient. He had our line cleared in a short amount of time and advised us of the next steps we should take for a longer term solution without feeling like it was just an up-sell effort. I will definitely be doing business with Apollo again! read more

Price gouging with the explanation of being a company with lots of overhead. Wouldn't give any quote of hourly or specific job fee without showing up. Paid the $75 fee for them to show up and sent them away as we'll find someone else to do the work. I laughed in shock on the quotes for what we had them out for. I wish I looked at these reviews in advance instead of going off a referral. read more

My partner hired someone else before I could talk to Apollo but they responded to my call for a plumber very quickly, politely and with plenty of info and I'll remember them in the future. read more

I can count on Apollo to be efficient, professional, and courteous. They assess the problem and offer options to choose from. I will continue to use them for my plumbing needs. read more

I just had my furnace replaced, my appointment was in 2 weeks. They knew I had no heat and put me on a priority list. I got bumped up twice and got it done today. They showed up on time, we're very knowledgeable and professional. Appollo is my go to company for everything that needs to be repaired, or replaced. I would highly recommend this company to everyone.they installed my furnace in 3hrs which amazed me. Great work guys !! read more

Another great service experience from Apollo. Their entire service process from scheduling an appointment to after service documentation is outstanding. Their service technicians are professional and courteous. A special shoutout to Brandon C. read more

it is absolutely impossible for this company to give you an itemized receipt of equipment you bought!! Something is shady about them. I had a heat pump installed and have sent numerous emails requesting this sort of invoice/receipt to use for my taxes this coming tax year for tax credits from government. in 2023 these tax credits are increasing for energy efficient upgrades- don't buy from Apollo because they won't give you a piece of paper showing make and model and purchase price of equipment purchased. So don't hire this company if you're wanting a piece of paper with description and price of equipment. I have tried multiple times with them and they don't get it. terrible customer service. I never thought this would be such a big ask. Simple, right? make a purchase and get a receipt showing what you paid for. read more

We absolutely loved Apollo. We had amazing customer service when we called in and from everyone that came out to our house. They were really accommodating to our situation and went above and beyond with the job. They seem like good people and we were happy to support them. read more

Kitchen clog. Fast response. Very professional, clean and courteous. Impressed Apollo sent picture of technician before his arrival. read more

I have never used Apollo before until today after reading lot's of good reviews on Yelp. I will say they were top notch! They were prompt in coming the day after I requested a quote. They came prepared to complete the job if I accepted the bid and they were able to resolve my in ground downspouts that were clogged and overflowing when it rains. They also pointed out a problem with how the spouts we're originally plumbed and showed me why the issue occurred in the first place. Devin was fantastic to work with, knowledgeable and I never once felt like he was constantly trying to upsell me or make up work to do. I would highly recommend these guys and Devin deserves a raise! ;-) read more

As a homeowner, I am always concerned about the quality and cost of services that my home requires. You can imagine the apprehension I faced when I suddenly found myself in need of a plumber. I had no idea who to call, and my friends all seemed reluctant to refer me to anyone. Ends up none of them had a plumber that they had used that was good enough to recommend. Well, I still needed a plumber, so I checked around and found that Apollo Drain & Rooter Service (despite the fact they are a sizeable well-established company), had a small residential team. I called and had them come out, and I was shocked. They were there right on time, they wasted no time getting the job done, they cleaned up their mess, they provided materials that were superior to the ones I had looked at, and they got the work done for less than 3/4 of the estimated price. Let's see: Fast response, excellent work, and they saved me money. It's a no brainer. When my friends ask, I have no hesitation in referring to Apollo Drain & Rooter Service. read more

Apollo - Leaks that start on the third floor cause severe damage al the way to the ground at significant cost. Thanks to Apollo it didn't - Plumbing Near Me - Troutdale, Oregon

We love Apollo! Fast, professional, we couldn't be happier. They have done so many repairs for us, I can't remember them all. They split the plumbing for one of our bathrooms, to change from a single to a double vanity, installed a new pan under our washer, changed out plastic valves for metal valves in 3 barhrooms, installed new garbage disposal, fixed a hot water issue we were having with 2 showers....Thank you, Apollo! And Jordy is a super star...a wealth of knowledge. read more

Akasha is an excellent Apollo employee!! Service is always on point. Would recommend, 10/10!

We sold our house earlier this year and one of the requests from our buyer was to get a sewer scope. Apollo Drain was easy to schedule, communication was excellent with what service would be provided, and the staff was great and thorough with performing what was needed. Billing and payment was also very easy. Hopefully we won't need Apollo anytime soon but we will definitely know who to call if we need any drain or plumbing issues in the future. read more

We've been very happy with every service we've used Apollo for, from plumbing repair to heating and cooling inspections and repairs. Most recently we thoroughly appreciate Tristan's persistence in working to get our air conditioner functioning again. read more

We had a hot water heater hose burst. Nick Simon came out earlier than expected and did an excellent and thorough job solving the problem. Additionally, he went above and beyond helping us and giving us vital information about our plumbing system. we were very impressed. read more