I called Ray's plumbing for a drainage issue. Our upstairs toilet seal had not been installed properly and was causing a leak into our bathroom and down through the floor to the light fixture below. We knew what the problem was, it was pretty easy to figure out. We called around for plumbers and Ray's was able to come out on the same day. Kudos for that. However, I was informed that it would be $86 for them to just come out. If any work was completed it would be extra. I bit the bullet figuring we should make sure there were no other issues like a cracked toilet, leaky valve, or cracked piping. The guy came out as promised. Here is where things got iffy. He made me sign something right away promising to pay the $86 (+$10 tax). I had a check ready and wasn't thrilled about this, but I guess companies need to cover themselves. So, next he looked at the toilet, repeated the steps that I told him we had already taken. He started to question how much money we had budgeted for plumbing, flipping through his sales book. He asked if we had other companies working on our plumbing issues. Basically, he wanted to know if he was in the clear to charge me ridiculous amounts for things I didn't need. I had to redirect him to the issue. He then said, "yes, it looks like it is probably the seal." Uh, no kidding. I asked if he was going to take off the toilet to look and he skirted around the idea. I finally had to tell him that I could have done what he did, in fact, we had. I needed a professional opinion about the rest of it also. I asked him to remove the toilet and look for any other issues. He reluctantly did so, well partially. He tilted the toilet to the side and said he didn't see any cracks. He didn't look into the drain, didn't look at the valve, or do anything else.
I feel like I was charged $96 for someone to come out, do nothing, and try to see if they could con me into spending more money. The only reason I gave them one star is because they were on time and came same day. I would not recommend this company to anyone. I will never use them again. read more