My experience with Henco Plumbing has been great! I called them about 2 years ago to clear a…read moreclogged pipe and install a new toilet and had a very satisfying experience (see my previous review), so when we had yet another clog, I called them again. Our plumbing tech, Drew Smith, cleared the clog but found that the sewer line was deteriorating. He conferred with his manager at length to determine the best options available for me. We decided to do the least invasive fix, one that would avoid having to tear up my basement, ( which we use as additional living space), to get to the pipe. Expensive? Yes, but it's the sewer pipe folks - not something we can do without. Henco staff worked with me on the financing and I approved an epoxy coating for the existing pipe. Scott Printz Phil Skaggs, (the expert installers), came out and dug up the back yard to expose the pipe, descaled it and ran the camera to prep for the epoxy. No can do - pipe is in such bad shape that epoxy would be a very expensive, useless option. They immediately notified Henco management & Drew. Drew came back out on Monday with possible options. He'd shared ALL the info & videos provided by Scott & Phil with management, as well as my concerns about cost. It's now Thursday and Scott & Phil are back to insert a special liner (actually a pipe within the existing pipe) that will, to all intents & purposes replace the old pipe without having to dig up my basement & pierce the foundation. This is still an expensive option, but considerably less money than tearing up the basement. Bottom line, these folks have been personable, efficient, and have produced the results they promised. I highly recommend Henco for your plumbing needs!

The work, when completed correctly, is good, but their communication sucks…read more We had the opportunity to buy into their annual plan for a fraction of its retail value. It's normally $250 and they gave it to us for our first year for $50. This all started when we needed duct cleaning and contacted them about duct cleaning and as part of a welcome to Henco, we got that maintenance plan at 20% of what the retail value is listed as. Unfortunately, the only thing that has been hitch. Free was the duct cleaning that we had done originally but everything else along the way has been some of the shittiest communication I've ever run into. The second job that we had done is that we had our hot water heater replaced, and here's where the communication stuff started to faulter. The plumber showed up with the wrong hot water heater. They had to go get another hot water heater, and while they got the other hot water heater in a decent timeframe because they found one locally, the idea that they didn't measure for the space before they showed up to the house is absolutely ridiculous. Then we had an HVAC order to where we were getting an air handler completely replaced because when the guys came out and cleaned it, they didn't tell us about a ball bearing in the fan that was going bad and when they completed that cleaning job, the AC failed. This was unfortunately on the hottest weekend of the year so far and so we went an entire weekend without air-conditioning. So when we finally got this scheduled for the air handler to be replaced, it was supposed to replace both the fan and the condenser unit per multiple conversations on site about that. Both are bad. Along the ways of getting this complete was a myriad of poor communication scheduling screw ups and miss quoted product lines which caused our expectations to be reset. At this point with everything included, we spent well over $15,000 with these guys and the communication is absolutely some of the worst communication I've ever experienced with a professional service company.

Had my house fully repiped recently and it was great working with Matt and Ryan…read more The work was prompt, straightforward, and any additional odds and ends that looked concerning were handled right away

Ask for Ryan....meticulously focused on his troubleshooting. Response time is reasonableread more

I had Daniel come out to my home (wore a mask the whole time) and replace a section of my old…read moregalvanized shower plumbing with copper and pex pipe, install a new mixing valve, run pex to the site of my future double sink vanity and split our one drain pipe into two. Daniel was friendly, professional and punctual. He didn't mind me asking all sorts of plumbing questions while he worked. From start to finish, CH Kruse plumbing was very easy to work with, well priced and professional. I'd highly recommend them for any of your plumbing needs.

Made appointment, called when they were on the way, showed up on time, got to work and completed…read morethe work based on time estimate. Very happy.

These guys were amazing !!!! I just had a small leak in a valve in my garage and they did an…read moreexcellent job and replaced my valve for a very fair price and didn't gouge me like most plumbing companies would. I would highly recommend them. !!!!

0 stars. Never showed up. Never text or call to advise. Very poor customer service! Disappointed.read more

Excellent service and communication, got out to our place quickly. Replaced our home water main…read morelever and our kitchen sink drain. Best price we were able to find in the area.

Brad, Luke and team have successfully completed several projects in our house. They are nothing…read moreshort of exceptional. Always punctual, professional, and work is excellent. I would trust them to enter my home even if I wasn't there. 1000% confidence in them.

We very very pleased with Eddy who went above and beyond to make the job as convenient and…read morecomfortable for two older ladies. Professionally, he did a beautiful job, but his thoughtfulness was equally appreciated. I should also mention that Perfect Flush came highly reccomended & the price was very fair.

Perfect flush rescued us a few times until I did a full re-pipe. They showed up on time, were kind,…read moredid great work with minimal cuts to my kitchen cabinets/walls and Ben even made sure I made my morning coffee before turning off my water for the day. Steven even helped me pick out an affordable water heater and get it here asap which wasn't part of my original project.

I am writing in regard to the handling of a recent service issue at my property. The experience…read morewith Innovative Leak Detection has been marked by poor service, miscommunication, and a lack of accountability on multiple levels, resulting in unnecessary delays, repeated follow-ups, and double billing for a job that was not completed correctly on the initial visit. The issue began when the city notified us of an excessive water bill and identified a potential leak. In response, we contacted Innovative Leak Detection for assistance. The technician, (Brayden) was clearly unprepared and not properly equipped to complete the job. Brayden did not investigate the specific issue we reported and instead had us perform several checks ourselves. No resolution was provided, and Brayden left without identifying the source of the leak. After this unsatisfactory visit, I attempted to contact Lucy the office manager several times via voicemail and email, all of which went unanswered. When I finally spoke with Lucy, she questioned the city's findings and directed me to reach out to them again--despite the city already confirming there was a leak. At Lucy's insistence, the city returned to our property three additional times, including replacing the water meter. At her request, I also sent Lucy a video from the city supporting the presence of a leak, which was ignored. Additionally, during our conversation, Lucy requested that I repeat a series of checks on our toilets--checks we had already performed per previous instructions. Even after explaining this, Lucy insisted we do them again, which only delayed the process further. Eventually, after getting no further support, I contacted your office from a separate phone line and reached Coleman who was exceptional, professional, apologetic, and scheduled a follow-up visit right away. During that second visit, we pointed out the exact same issue we originally reported--and Coleman found the problem immediately. This clearly confirms that the issue was both detectable and should have been addressed during the first visit with Brayden. Despite the mishandling of the initial service and multiple follow-ups required due to Lucy and Braydens negligence, we were billed twice for a job that was not completed correctly the first time. To make matters worse, I specifically requested to speak with one of the two owners--Mark Dayley--and have yet to receive any return call or acknowledgment. This lack of response from leadership only compounds our frustration. To summarize: * Brayden was unprepared, did not check the reported issue, and left the problem unresolved. * Lucy dismissed the city's findings, ignored my communications, and failed to follow up appropriately. * The city was called out unnecessarily multiple times at Lucy's insistence. * A video confirming the issue was ignored. * Coleman was EXCEPTIONAL and ultimately resolved the problem we had originally identified. * We were billed twice for a service that should have been completed on the first visit. * A request to speak with owner Mark Dayley has gone unanswered. This experience has been completely unacceptable and unprofessional. We expect a full response to this complaint, an explanation of how this situation will be addressed internally, and a resolution regarding the double billing and lack of accountability.

showed up on time. technician seemed very competent. internal inspection revealed a leaky toilet…read more problem fixed. no need for a leak search. The whole thing took 15 minutes. the normal charge is $575. Would only reduce fee to $475. seem unfair and heavy handed.

Danny came out to help us with an issue with our washing machine drain, and we couldn't have asked…read morefor a better experience. He was professional, quick, and incredibly helpful. He took the time to explain what was going on and made sure we understood everything before wrapping up. When something goes wrong in your home, you want someone you can trust to show up, figure out the problem, and make the process as stress free as possible. Danny did exactly that. We really appreciated his kindness, knowledge, and willingness to help. We'll definitely be calling him again if we ever need plumbing work!

Danny S from True Plumbing was an absolute pleasure to work with. The second he stepped into our…read morebathroom, he provided the knowledge and insights to why this leaked occurred, gave us options that would ensure it wouldn't happen again and made sure it wouldn't break the bank. The epitome of a true professional that looks for lifetime customers that enjoy working with him rather than trying to upsell or get one over on a homeowner to upcharge unnecessarily. Anytime we need anything plumbing related we will go to True Plumbing & ask specifically for Danny S.