Alex did a great job replacing leaky flanges in both of our bathrooms, including one that drilled…read moreinto tile on slab foundation. He was on time, clear about what needed to be replaced and what it would cost, efficient, and reasonably priced. We'll be happy to call Go With the Flow again.

They got our money and we got nothing back…read more At first, their response was fast and Alex came out the next day. He couldn't identify the source of the leak w/out cutting the ceiling and he couldn't do that until after we got our asbestos test done, he said we could reschedule him free of charge. That sounded fine. Four days later, I called them back at their main number to reschedule: No voice mail greeting and no response. Called them a week later: Same thing In fairness, it was the holiday season, but if a company can't respond and can't make the effort to let their clients know when they will be off, then they're not a company we want to use

I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

The guys were great. Very professional and polite. They were on time as well…read more I swear it took them 15 mins to replace my garbage disposal. Maybe 10 mins more I would recommend Christensen Plumbing.

I cannot possibly convey how awesome Christensen Plumbing is all around. When I texted them for a…read moreservice request, they replied to the text within minutes. We scheduled an appointment for the next day and immediately started receiving notifications from their computer system. Two of their staff showed up as scheduled and were able to provide an immediate estimate, and then were able to start work right away. They fixed two major issues - an outdoor leaking faucet (in winter when it was cold), and an indoor shutoff valve. Their team replaced our 30 year old hand-crank shutoff valve with an amazing, easy-to-use modern system (see photo attached to this review). What is hard to convey is their level of professionalism. The entire Christensen Plumbing team is on top of their game. From start to finish, they were amazing.

The plumber was friendly and on time. He got he job done & no more clogged toilet. The price was…read morereasonable.

i have been debating a response to your quote of $3,400 for a water heater purchase and replacement…read moreat my 93 yo fathers home in vancouver which you never inspected prior to quote. Here tiz. I contacted two other well established plumbers in clark county regarding the water heater replacement and installation. The results were: one was $1,200.00 cheaper and one was $750.00 cheaper. I get stuck on this disparity and even get angry. Then I remember the $598.00 you charged us to unclog a kitchen drain at my 93 yo fathers house recently..... for a senior citizen, a veteran, not to mention my repeat customer business for 4 years. Sorry, just not comfortable with this type of treatment in this economy. I have chosen one of the other two plumbers as my go to professional. I do not wish you luck as I do not want others to be treated in this way. Goodbye.

My experience with Henco Plumbing has been great! I called them about 2 years ago to clear a…read moreclogged pipe and install a new toilet and had a very satisfying experience (see my previous review), so when we had yet another clog, I called them again. Our plumbing tech, Drew Smith, cleared the clog but found that the sewer line was deteriorating. He conferred with his manager at length to determine the best options available for me. We decided to do the least invasive fix, one that would avoid having to tear up my basement, ( which we use as additional living space), to get to the pipe. Expensive? Yes, but it's the sewer pipe folks - not something we can do without. Henco staff worked with me on the financing and I approved an epoxy coating for the existing pipe. Scott Printz Phil Skaggs, (the expert installers), came out and dug up the back yard to expose the pipe, descaled it and ran the camera to prep for the epoxy. No can do - pipe is in such bad shape that epoxy would be a very expensive, useless option. They immediately notified Henco management & Drew. Drew came back out on Monday with possible options. He'd shared ALL the info & videos provided by Scott & Phil with management, as well as my concerns about cost. It's now Thursday and Scott & Phil are back to insert a special liner (actually a pipe within the existing pipe) that will, to all intents & purposes replace the old pipe without having to dig up my basement & pierce the foundation. This is still an expensive option, but considerably less money than tearing up the basement. Bottom line, these folks have been personable, efficient, and have produced the results they promised. I highly recommend Henco for your plumbing needs!

The work, when completed correctly, is good, but their communication sucks…read more We had the opportunity to buy into their annual plan for a fraction of its retail value. It's normally $250 and they gave it to us for our first year for $50. This all started when we needed duct cleaning and contacted them about duct cleaning and as part of a welcome to Henco, we got that maintenance plan at 20% of what the retail value is listed as. Unfortunately, the only thing that has been hitch. Free was the duct cleaning that we had done originally but everything else along the way has been some of the shittiest communication I've ever run into. The second job that we had done is that we had our hot water heater replaced, and here's where the communication stuff started to faulter. The plumber showed up with the wrong hot water heater. They had to go get another hot water heater, and while they got the other hot water heater in a decent timeframe because they found one locally, the idea that they didn't measure for the space before they showed up to the house is absolutely ridiculous. Then we had an HVAC order to where we were getting an air handler completely replaced because when the guys came out and cleaned it, they didn't tell us about a ball bearing in the fan that was going bad and when they completed that cleaning job, the AC failed. This was unfortunately on the hottest weekend of the year so far and so we went an entire weekend without air-conditioning. So when we finally got this scheduled for the air handler to be replaced, it was supposed to replace both the fan and the condenser unit per multiple conversations on site about that. Both are bad. Along the ways of getting this complete was a myriad of poor communication scheduling screw ups and miss quoted product lines which caused our expectations to be reset. At this point with everything included, we spent well over $15,000 with these guys and the communication is absolutely some of the worst communication I've ever experienced with a professional service company.

P1 Plumbing...IS MY PLUMBING SERVICE AS LONG AS I AM A HOME OWNER...Which will be unchanged until…read moreit's my time. This team of professionals, where do.i being...honest, told me what i could and couldn't do without XYZ (was not in my budget), quotes were on point, I telework, and they respected even that environment. We had a funny crawl space moment that I have told no less than 4 friends cause it was funny...my very bad, curious cat Moxxie...needed to know what they were doing in a "SPACE? SHE DIDN'T KNOW WAS A SPACE!" Needless to say, she shocked the crew! After the fact. This Company could not be more recommended by to......I DON'T KNOW WHAT?!!! THIS IS YOUR NEXT PLUMBER COMPANY.. CAUSE THEY ARE MINE FOR SURE!!! Call them..you can thank me later!

Cannot overemphasize how easy and painless it was to work with Yuriy and his team…read more He showed up on a Sunday evening to confirm the water main leak from my house to the meter at the street and then they worked fast over the next couple of days to get me back up and running with a new 1" line. Jessica called or texted every day to let me know what time to expect the crew and I really appreciated the communication. I got an email copy of the approved permit inspection report the same day they finished up. What an amazing group. Thank you Yuriy and Jessica!

We got home late Sunday afternoon from vacation and our air conditioning was out…read more We called Precision and Moses Garcia answered our call. He came out Sunday night and figured out the problem. He was able to get our unit running again even though he did not have the exact correct parts. He explained everything to us and came back the next morning with the correct parts and fixed it. We were very impressed with the service, price, and quality, and how professional he was. Highly recommend them.

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?