A little overpriced, quality is iffy, and customer service could be a tad bit better…read more I bought a couple of pieces for our wedding; a cake cutting set, a gift card box, and a nice necklace for my mother. The cake cutting set was $92, which did not include the engraving service. After the engraving, I believe I paid $135. The quality of the engraving does not seem worth the extra cost, but I really wanted a nice set. The necklace I purchased for my mother was pretty but the necklace itself seemed really cheap. For $120, I expected better quality and a better chain for the necklace. My mother really loved her gift though, so in all, it was worth it. The gift card box was smaller than I thought, but it definitely added a really elegant/romantic feel to our wedding. I ordered the card box online and it was ready the same day. Each time I visited the store, the associates were busy and most of the time, they barely stopped to greet me or ask if I needed assistance. Customer service here could definitely use a bit of work.

I'd have to agree with the first reviewer--the customer service sucks at this location…read more My friend and I were not greeted when we first walked into the store. When I finally asked for help, the associate seemed burdened. I know it's busy during the Christmas season, but we were the only customers in the store and I didn't ask for much. They did have the item ready within an hour, as promised. Thumbs up for that. But even when I picked it up they seemed irritated! What is so bothersome about helping the ONE customer you have all night? :P No real complaints about the item except that the font is verrrrrrrry small. :\ I like Things Remembered, just not this particular location.

BEST customer service! I've purchased many items at this location and have always encountered…read morehelpful, polite and friendly staff. The staff has helped me pick out the right item for the occasion, made excellent suggestions and have been knowledgeable of their products. They've explained step by step when ordering each item and have been kind enough to show me how Things Remembered online items can be shipped to this location when they don't have an item in-stock or when it's an online only item. With all the competition out there, I keep coming here because they give the personal touch to a special occasion gift and that's something you don't get online. Items purchased and engraved: Mixology Cocktail set, Corkcicle Tumblers, Mugs, picture frames, wedding toast glasses & baby shower item.

Crystal at Things Remembered in the Stoneridge Mall was THE BEST!! I was shopping for a special…read morebridal shower gift but I was really undecided about what I wanted to get! Things Remembered has a lot of really great gift options! I finally settled on whiskey decanter and glasses. Crystal helped me look at each set they had in stock! Then came time for picking out the text and the font to personalize the decanter set! It was so fun to work with Crystal on it! She was so knowledgeable! She was so patient! She was a big help! The decanter set turned out SO GREAT(zoom in on the pics to really see the details)!! I was so happy with it! It was also a huge hit at the bridal shower!! I recommend Things Remembered in the Stoneridge Mall!

Came here to get two robes embroidered and needed it rushed the next day. Thankfully they were able…read moreto have it ready on time for me and the embroidery came out perfect, just like how we designed it. Thank you again

Always provided the most appropriate gift, engraved same day--beautiful!…read moreRecommend highly for everyone and every special gift need.

My kids and I stopped into Hallmark last week looking for NeeDohs. While they were sold out, they…read morehad a few other kinds of squishies, so we picked out a couple and headed to the register. While we were checking out, Dawn was getting ready to put out a few more squishies. She took the time to show my son each one she was tagging before putting them on the shelf. She absolutely didn't have to do that--she could have just walked by--but that small act of kindness meant so much! The NeeDoh and squishy craze is real and I don't think employees get enough appreciation for dealing with the constant demand. Dawn's patience and kindness made my son's day. He was so excited to add a few new squishies to his collection! Thank you, Dawn, for taking those extra few minutes to make my son's day. And thank you from my daughter too, who somehow always ends up stealing her big brother's squishies no matter which one we buy just for her!

UPDATE: Received a call and email from Store Manager Dawn who was caring and apologetic. Thanks…read moreDawn! Went inside to purchase items today. The selection of cards for Father's Day was pretty depleted but that makes sense the day before the holiday. I managed to find a couple and the cutest shawl. Usually the service is pretty good. However on this visit Lisa was my cashier and gave me attitude after I politely asked her not to grab my phone. I held up my phone (with the screen towards her) so she could scan the clearly visible bar code for the use of my birthday coupon. She grabbed my phone. After I said something she said, "well make the bar code larger!" with MUCH attitude. I told her to ask me too - not just take my phone. She was intent on arguing, and added she has taken others' phones, and no one had a problem. I was floored! I have been there too many times to count and never had anyone take my phone (instead of using their hand scanner). Nor have I ever received such attitude. She made what started out as a great experience shopping for others to one tainted by her attitude and unprofessionalism.

Big, big thanks to the team at Diamond City Jewelers! My guy Robert made magic happen behind the…read morescenes, even with the 4th of July holiday landing damn near mid-week! Great communication, great pricing ...even better customer service. Which is crazy, because I walked out a happy customer to get even more customer service... A-1! Don't hesitate to bring your business here! I'll be back real soon! P.S. Nice touch with with the thank you letter!

Diamond fell out and they said I have to pay to get it fixed I wouldn't recommend them for nothing…read morebad business only had ring 8 months maybe wore it 10 times I had to put 1 star other than that it would be no stars

Thank you TShirt Source! It was a pleasure to meet you and do business with you. I had a late bday…read morerequest to get name and number on back of Mexican soccer jersey for my brother and they finished my rush order early and in time for upcoming World Cup game! I would absoltoely recommend you!

If I could give 0 stars, I would…read more I brought my graduation stole to T-Shirt Source in Daly City for embroidery and even paid extra to expedite the order from the normal 7 days to 3-5 days because my graduation was coming up. The day before I was supposed to pick it up, they called me and told me they had "lost" my stole. Instead of taking accountability, they told me to go buy another stole myself and that they would embroider the replacement "on the spot." I ended up taking time off work trying to deal with this mess, and to make things worse, I could barely even get ahold of the store while trying to figure out what was going on. When I asked if they could at least reimburse me for losing my stole, they told me they couldn't because they were "no longer making a profit" off my order. There was little to no apology, no urgency, and absolutely no professionalism. Then after all the back and forth, they suddenly "found" my stole and told me to come pick it up at 5:30. It became pretty obvious that they never actually lost it -- they just lied about it to buy themselves more time. This was one of the most stressful customer service experiences I've had, especially considering this was for a major life event. Really shitty service. I would not recommend trusting them with anything important or time-sensitive.

Said my glasses could take up to two weeks it has been almost three and now being told it can be…read moreanother week... Had to request an itemized invoice twice. No communication or follow thru. I've had to call them for updates and status and all they can say is they don't know. Last call was told my lenses were complete and just waiting on the frames now being told they are waiting on the lenses... Full of nothing but excuses and pointing the finger at the lab. I do not recommended coming here.

Been going here for years! Dr Kabir is very professional. Their office is always clean and the…read moreladies at the front desk are friendly and helpful. Very patient too since I always take forever deciding on frames. Lots of frame selections! I also get my contacts from them and they ship it to me, so convenient! I moved out of town and decided to go somewhere local where I moved and was not happy, so I came back even if I had to drive farther.

They sell chocolate footballs for the Super Bowl parties. For some reason the don't discount the…read moreleftovers and now they are selling outdated merchandise. An item over never seen at a Sees Candy are greeting cards. This store offered them. That's great. It makes one shop shopping. If you have an occasion to celebrate they offer chocolate cigars by the register. I always think they are a cool item. When we were checking out they gave us our free sample. They asked milk or dark. I choose milk and got a double Carmel chocolate. I love Carmel so it was totally my thing. It was a bit big and sweet. I'd be happier if it were half the size. My husband asked for dark and he got a tiny one with nuts. Now that should have been twice the size. It was way too small. We found what we were looking for. We didn't know what our friends would like so we got a lavender wrapped box of mixed chocolates. It's got a little of everything. Perfect. I love the spring wrapping paper as it's not an out dated Valentine's Day gift. They had some leftover Valentines candy. They should have discounted it as Valentines has passed.

Friendly, welcoming service and free samples! There is an unusual sale on Peanut Brittle. 2 for 1…read more Buy a 1lb 8oz box for $34, and get the other one free!

5 stars is the highest I can rate, but honestly, I would give this place a 10! This place is…read moreabsolutely amazing!! Not only are the flowers and arrangements gorgeous and incredibly fresh, but the customer service was beyond outstanding. We came in because my son's prom corsage and boutonniere, which I had ordered elsewhere, had the wrong color ribbon. My son was so upset and thought there was no solution. Not only did they fix the set, but they made us an entirely new one that was beyond our expectations. We could not believe how beautiful it turned out! To say the least, my son was so happy and honestly in disbelief. We will definitely be coming here for ALL of our flower needs from now on. Thank you so much for making his prom so special!

Quality of flowers, design, and honesty. I ordered a funeral wreath with a picture I provided to…read morehow it should look. I willingly paid over $500. When it arrived at funeral home, it didn't looked like a $500 wreath. Wreath was smaller, white flowers were skimpy, old not fresh or firm, and falling off the foam block. Roses looked dry and old. Nowhere close to the picture and price I paid. Guests at funeral home were shocked I paid over $500 for a piece of thrash. I read other reviews. Those who gave them more than 1 star didn't look at the quality of the arrangement. I believe this store is using what they have in the store including their premade arrangement that were old to make a new order. They don't get fresh flowers for customers order. I don't think Stems have designer who knows quality of work, materials, and design. Stems should start rethinking their quality control. This is unfair business practices...cheating and selling cheap quality.

On the day they were to deliver a plant for a funeral service the next day, they called me at…read more2:45pm to say they can't do it. They didn't even offer a substitute. I'm left now with no option but to disappoint the family.

Beautiful Roses!! The Best ! Can not say enough about…read moretheir flowers, fresh and majestic! Used them for our wedding and they were wonderful!!!!! The absolute Best!