I don't know where to begin. I found APD while looking for appliances for a kitchen remodel at my moms house.
The first time I walked into APD I was just sort of browsing after having already been to Pacific Sales (their yelp ratings is pretty accurate http://www.yelp.com/biz/pacific-sales-kitchen-bath-and-electronics-torrance). I had heard commercials on the radio for Pacific Sales for years, and decided it would be a good place to begin shopping for the kitchen appliances. Boy was I wrong--we spent half an hour just waiting around to be helped, then one someone was ready to "help" us, he just pointed us in the direction of the Sub Zero refrigerators. Needless to say we quickly left Pacific Sales--taking our business with us.
After the debacle that was our visit to Pacific Sales, I decided to look into other appliance stores--especially because Sub Zero mandates prices at which their products must be sold--so there really was no savings going to one of the larger companies. After a quick google search, I found APD was just down the street from my house, so I planned to go there that same day.
When I arrived at APD I was met with prompt, polite service. Justina came to the door when I walked in and spent the next hour or so with me, answering every single question I could think of:
What's better Viking or Wolf?
Viking Vs. Sub Zero for refrigeration?
What kind of hood should I get?
Where should the Warming Drawer go?
When does the new model of Sub Zero fridge come out?
My first visit to APD was sometime in August 2011, but because of delays in construction we didn't actually order the appliances from them until around February or March 2012, taking delivery in April. Even though we were super early in our appliance search, Justina and everyone at APD went out of there way to keep in contact with us and check in with our construction plans. When we were finally ready to place the order and take delivery, they picked up right where we left off and even helped us change our order when Sub Zero updated their product line.
We ordered our Modern Aire hood through APD, and when because of some construction mishaps, the hood was installed far too low, Justina and Stacey from APD dealt directly with Modern Aire to figure out a solution to make us happy. After numerous frantic calls to APD (where they talked us off a ledge or two), Modern Aire came out to our house to solve the problems installation issues.
I guess this would be a good time for me to talk about something other than customer service. If you're planning a relatively high end remodel of any kind, they have the brands you'd want: Sub Zero/Wolf, Viking, Thermador, Bosch, Miele, Toto, Kohler. From BBQs to wine refrigerators, faucets to washing machines, they have everything you'll ever need.
In case it isn't 100% clear, there aren't enough good things I can say about EVERYONE at APD. read more