They answered when I called (huge plus!) It's shocking how any businesses don't answer or return…read morecalls these days. They had the specific tires I wanted in stock. Very short wait for an appointment ( within 36 hours). We were greeting right away as we walked in. Exchanged some information and said we'd be back. Not even 2 hours later...done! Icing on the cake?? Best price in town and they rotate them for ya! We have four vehicles so we'll definitely be back! Excellent service.

I really wanted to support a mom & pop shop, but unfortunately, I can't see myself coming back. I…read morecame in because of one bad tire, but I was told they legally couldn't repair it and was quoted for four new tires. I ended up going with two tires and a wheel alignment, but later learned it wasn't a computerized alignment (which is what's recommended for newer vehicles). On top of that, there's no warranty offered my mistake for not asking beforehand. The staff wasn't friendly, and overall the experience was bad If you're trying to compete with larger shops, customer service and standing out in a positive way is how you'll stay in business. Sadly, this wasn't it. They didn't wipe down the new tires or wipe off the grease left behind so I'll have that reminder until my next car wash.

I drove in five minutes before closing with a slow leak in my tire. They went above and beyond to…read morefind the very small nail that was wedged between the treads. A+ service extremely professional, highly recommend.

Came in for engine work they were done within a week did great work really do appreciate the time…read morethey took on such an old car

I've been coming to Brodies since 2020 and even throughout moving back to marin I still travel to…read morehave all my car services done here. The staff is incredibly friendly and extremely knowledgeable. I've gotten to know the staff throughout the years and appreciate getting to talk with them every time I come for a service. Some additional pluses about this place: + The bathrooms are always clean + They have a cute little coffee and waiting area + accommodating to my schedule + close walking distance to get breakfast/ lunch Thank you all for your hard work and friendliness!

Wonderful service from people who know what they are doing. They bend over backwards to get your…read morecar in fine working order. Looking forward to continuing with them.

Had to have my car towed in unexpectedly to figure out why it would not start. Had a feeling it was…read morethe alternator. Came in as a walk-in with no appointment at around 3:50pm (Business closes at 5.) Ryan and the crew all walked out to the parking lot and quickly determined that the alternator was the culprit. They got it to start and pulled it right into the bay. Told them about a handful of things the car needed to have addressed and they were more than happy to take care of them, Got the alternator ordered quick and service was done the next day. Will definitely be coming back to this smoothly run, Family-owned business!

A FRUSTRATING EXPERIENCE: I brought my car in already…read moreknowing the AC condenser was broken, and I made that clear before any work was done. Despite that, I was still charged a hefty diagnostic fee just to be told exactly what I had already explained. I was quoted on the phone for $1,200 yet the diagnostic alone was $700 not including actually fixing my condenser! What made the experience even worse was the mechanic's attitude. Instead of being professional, he complained to me about how difficult the diagnosis was, even though the issue had already been identified. He also went on about how difficult customers can be, which was completely inappropriate and unprofessional. As a customer, I don't expect to be vented to or made to feel like I'm part of the problem. I understand that shops have procedures, but charging me for a diagnosis I had already provided, then complaining about the work and about customers, left a very bad impression. I felt overcharged, disrespected, and disappointed with the entire experience. I won't be returning and would not recommend!!!

I purchased a pair of tires today at a great price compared to other tire shops in the area. The…read moreguys that worked there were really knowledgeable, respectful, and professional. They were able to hook me up with an appointment and service same day unlike the Santa Rosa location that wasn't able to make an appointment with me over the phone.

Had my car towed to shop as the light was on indicating that there was a problem with the…read morealternator and I was at work . I had booked an appointment for an oil change and thought it made sense to have it towed there. I was told that the battery needed replaced as well as the alternator. I was surprised that my bill was $2100.00 but not having experience in this kind of work paid it. In checking with several people in the business , all thought this was excessive. I had a problem a few days later with the oxygen sensor and took my car towed Bill and Jays in Petaluma . I was afraid of what my cost might be and since I am on a fixed income I had to shop around. Bill and Jays was very responsible and they were able to repair it the next day. I am sorry that I had to opt out of aaa repair but they aren't in my budget anymore.

Excellent customer service, good selection, honest and friendly. Noticed the indicator light for…read moremy tire pressure was low. Didn't have time to make an appointment and called in, the gentleman on the phone said to just drive in. The technicians removed the tire, identified the 2 nails lodged within the tread/groove of back tire and patched it. I was back in the road within 15 minutes!! His prices are very reasonable and lowest in town. Trust your car here. They also do oil changes and mechanical repairs.

Residents who live in northern Petaluma are fortunate to have United Auto Repair & Tire on this end…read moreof town. I recently had my oil changed & a tire rotation. No big deal but it was completed in 30 minutes, which was much appreciated. The last time I went to Big O for the same service, they kept my car for almost 3 hours and the price was more or less the same. Muhammed is a very congenial person and I like doing business with people like that. This is my new go-to place for servicing my car.

Wonderful easy experience. Thank god these guys handle DMV stuff. Saved me so much time.read more

We geared our entire day around a 2pm appointment. My husband spent forever on the phone making…read moresure they could do our van. When we got there we were greeted by a rude guy asking what we needed. We explained we had appointment. Then he walked away. We then went inside and were told they couldn't do it because they booked the spot that was for us. What! Zero customer service. zero care we will never be back. And trust me we will be telling everyone to take their business elsewhere. Rude and disappointing.

If you take your car anywhere else, you might as well flush your money down the toilet. Bill &…read moreJay's continue to over perform and deliver every time. My daughter's car had been having some issues and she took it to a local mechanic who quoted her $2700. He mentioned so many problems that she came home crying. I was glad she took it upon herself to take her car in somewhere, but disappointed she hasn't paid attention when I talk about my "guys" in Petaluma. Long story short, we took her car from that scam mechanic and drive it right to Bill & Jay's. $95 later my daughter's car is back in action and she learned a valuable lesson.

Big, big shoutout to Bill & Jay's for getting me out of a major jam. I had to be in SF for an…read moreimportant meeting and woke up to a nail in my tire. They were the only shop open at 7am and I was lucky enough that the nail was on top and could be patched. The entire team works quick and provides the best service... I was in and out and made it in time to my meeting. I would have paid twice what they charged, but they have tremendous value and consideration for their customers.