Went in for a oil change Oil change service was good!…read moreAsk the employee to check my signal light bulb because it wasn't working So they ended up changing my bulb saying it wasn't good, got it changed and supposedly fix, charged me $15.99 for a single bulb and it didn't end up working. Before I left the guy said if it doesn't work once I leave the shop maybe it will be a electrical issue Left the shop and well what do you know It went back to not working. Went to autozone and got a pack of bulb for $11.99 Turn out being they sold me and installed a bulb that wasn't even for my van Just to make a quick $15.99 they are willing to sell you the wrong part Not very good business gentleman Do better!

Good guys. Good work. Easy and semi affordable(what's affordable these days am I right?) This place…read moreis right on the main road in Petaluma so grab a chicken salad wrap from Whole Foods, put that car in park and kick your feet up and hood up. They offer you complimentary beverages right off the jump too. A+ and a full rack of approval. They also fill your tires. Thanks guys!

I was so impressed by my experience here - literally best customer service I've had in the longest…read moretime. Shout out to Jared who was so kind, authentic and professional. Jared gathered samples of different fluids in my car to show and educate me. He explained everything so thoroughly. I even saw him communicating in Spanish with the customer ahead of me! The service even comes with a free car wash... that's amazing! They also offer a complementary drink?! Is this oil change Disneyland? All the guys and gals there were great. I wish I remembered the names of the other two men who helped me, they were also very kind. Brought them some in n out burgers because they work hard here. I'm just so impressed. I should say the pricing isn't bad either! Thank you!!!

Surprisingly friendly service, thorough inspection, and they got my oil changed. While there are a…read moreton of upsells, they aren't pushy about them, which I appreciate. They even offer drinks while you wait.

I've used Big O Tire a few times in the past and working with them has always been simple and…read moreeasy. It's been a few years since I've gotten tires from them and it's mainly because I don't go through tires that fast as I don't commute to Berkeley anymore. Recently Chad had come into my work and I had made a comment that I needed to contact their business to get a price quote for 4 new tires for my SUV and specifically for Michelin tires. He asked the make and model of my vehicle and within minutes of him returning back to Big O Tires I received a phone call from him with the cost for 4 new tires which included mounting, disposal of the old tires and alignment if needed. Of course, living in Petaluma an alignment was a given. He also mentioned that the tires weren't in their store but was only a day or 2 away. Two weeks later I called up to have Chad order the tires and schedule an appointment for Saturday 09/04/21 and mentioned I would drop off the vehicle the day before. A few days later I received a call that the tires were in so I decided to drop my car off on Friday the 3rd during my lunch time. Chad was out for lunch and Randy checked in the car and said he didn't see why they couldn't get the car done by the time they closed at 5:00pm but would have Chad call when he returns. He did call and confirmed that it would be done before 5:00pm. I arrived just before 5:00pm and my car was completely done and all I had to do was go in, go over the pricing, how bad the car was out of alignment (big thanks to the City of Petaluma for the alignment issues) and pay. All employees were wearing masks as well as customers entering the business establishment. Thank you Chad & Big O Tires for getting me in and out quickly and painlessly!

Went in to get new tires on my Mercedes and all lug nuts were there when I came in. They called…read morewhen the car was done and that I was missing two lug nuts. They are special order lugs so I had more at home and didnt want to argue so I let it go. After about two weeks a slight grinding noise started. Got louder and brought the car to Mercedes. They found the two lug nuts in between the rotor and hub. Not sure how they got in there but very shady. Never going back!!

This shop did a great job. Called and made an appointment when my dashboard idiot light indicated…read morecheck oil. They did the oil change quickly at a reasonable price while I waited. Later, the warning light reappeared and they said that sometimes happens and to just to come in again and they'll correct it. Just haven't had a chance to do it. Really, they couldn't be nicer.

Incredible service, straight to the point and beyond what I expected for my first local mechanic. I…read moresent my car in for maintenance after my dealership plan expired, and they gave a very good price. A&A also looked up my specific VIN to see the exact maintenance my car needed due to variations in the makes. They told me that some of my planned maintenance was actually unnecessary and would waste money. They know my car better than me! These guys go above and beyond. They don't just maintain or fix your car; they let you know everything you need to know about potential issues, future maintenance, better options, etc. I'll definitely be going back.

I would like to start off by saying thank you to Joe and Tony for helping me fix my truck. I took…read morein my 2012 Ford F150 with a misfire issue on cylinder eight. They took it in as soon possible to help me get my truck running properly. The truck that I bought, of course had issues and Joe was willing to help me out throughout the way. The time, support, and quality they have demonstrated to me shows how much they truly care about their customers. Thank you guys for helping me.

Reasonable price, good transparency, quality fast work. Job was inspected and done within 24 hours…read morebasically, and had my 99 4Runner up and working by the next day. Cannot recommend enough for a dedicated Toyota driver. Service: Spark Plugs, Wires, Valve Cover Gaskets (Engine Misfiring)

Excellent customer service, good selection, honest and friendly. Noticed the indicator light for…read moremy tire pressure was low. Didn't have time to make an appointment and called in, the gentleman on the phone said to just drive in. The technicians removed the tire, identified the 2 nails lodged within the tread/groove of back tire and patched it. I was back in the road within 15 minutes!! His prices are very reasonable and lowest in town. Trust your car here. They also do oil changes and mechanical repairs.

Super helpful! Our check tire pressure lights came on moments before a long road trip, and they…read morewere able to help us get the right amount of air in the tires and back on the road right away. Seemed like really decent guys and would gladly use them in the future for other services!

Wonderful service from people who know what they are doing. They bend over backwards to get your…read morecar in fine working order. Looking forward to continuing with them.

I've been coming to Brodies since 2020 and even throughout moving back to marin I still travel to…read morehave all my car services done here. The staff is incredibly friendly and extremely knowledgeable. I've gotten to know the staff throughout the years and appreciate getting to talk with them every time I come for a service. Some additional pluses about this place: + The bathrooms are always clean + They have a cute little coffee and waiting area + accommodating to my schedule + close walking distance to get breakfast/ lunch Thank you all for your hard work and friendliness!

Simply put, their honesty and integrity saved us several thousand dollars on a transmission…read morereplacement for a truck we have only owned for a couple of months. Our son's Ram 2500 diesel was having transmission problems and we took it to Empire Automotive on a Thursday for diagnostics. Chris called me the next morning to let me know the transmission was in fact toast and would need replacement. However, he had good news for us. He saw a warranty sticker on the transmission and called the company and found out the transmission was still under warranty. The transmission company sent out a replacement transmission free of charge and helped cover the cost of the installation. Chris installed the new transmission and made sure it was all dialed in by the following Wednesday. I was only charged for the diagnostic and installation of the transmission, which was very reasonably priced and I will get reimbursed for a big chunk of it from the transmission company to boot. I appreciate their honesty and integrity with their customers, and I never felt like they were trying to pad their profits. Just good folks looking out for their customers. They could have just as easily ignored the sticker, like I'm sure occurs more than we know at other garages, and charged us for a transmission as well, since we had no idea the transmission had a warranty when we bought it. They have certainly won my trust and I will not hesitate to take my vehicles there going forward. The entire staff is friendly, honest, and knowledgeable and their turn around time was much quicker than expected. Based on my experience, I absolutely recommend them to anybody!

Had my first experience today with Empire after reading so many glowing reviews, and I can…read morecertainly see why they get the praise they do! Everyone there couldn't have been more awesome! I am super particular when it comes to my vehicles (make that "obsessive") and always want the best for them when it comes to service and how they are cared for. Empire was very accommodating with my desire to use my preferred fluids of choice (Amsoil) and provide them myself. Chris was also very helpful in getting my vehicle in and out in a timely manner and it was ready right when he said it would be. Everyone in their office was so nice and pleasant to deal with (particularly Gabby) and I had such a good feeling with the entire experience even as a first time customer. I felt like my car was in very good hands and I will absolutely be coming back as a repeat customer in the future. The pricing was also incredibly reasonable for what I had done! I'm very fortunate that their shop is within about a 2 minute walk of my house, so it makes a great thing even better when you feel you have an honest and dependable "neighborhood" mechanic. I can see why they have so many great reviews and I happy to be yet another who is adding one to the collective. Highly recommend!

for the past several years I have received excellent service from this shop! The man that works…read morebehind the counter was so kind to my 6-year-old foster son taking him around. He was showing him how a jack works, what's wrong with a few cars and the repairs that needs to be done! He does a great job getting your service started, knows what he is talking about and really does a fine job and has a fun sense of humor! I appreciate the efficiency and honesty from my experiences going to Super Sonic Smog! Thanks for all your help thru the years you all are appreciated! Looks like it is a family business as I saw what looked to be the owner's son under a hood! Always very nice to see generations taking an interest in a family business!

Well after letting one of my cars sit for a year with a dead battery, I finally put in a new…read morebattery and then needed to get the car smog (yup, the registration came up and it required a smog). I called my usual place which is opened on Saturdays (more convenient for me so I don't have to take time off from work) and spoke to the person who answered the phone and asked to make an appointment. Well I was surprised that it wasn't the place I called but another shop as my usual spot forward their phone to another business due to a fire they had. This person said I could take it to them or take it to Super Sonic Smog but neither took appointments and were only opened Monday through Friday. I thought about it and went to Super Sonic Smog the next morning shortly after they opened and there was a line of cars as well as the cars they were working on. I happened to see Joe who does some of the smogs and asked how long he thought it would be and he said at least an hour. Well I couldn't wait that long as I had to get back to work so he said to come by around 4:15pm that same day. So I went to work and asked my boss if I could leave at 4pm to get the car smogged and he was fine with it. I left and got there about 4:10pm, and then waited. Randy ended up working on my car and I ended up waiting longer than normal smog should take due to the fact that the vehicle before my car had some issues so it took longer. Pricing was very reasonable and they do charge a convenience fee for using a credit card, though I didn't know it until I saw my receipt as there was no signage in the business stating that they charged a fee. Services was great and I will definitely take my other car here when it's time for a smog.

Best team ever! Joe and his team are professional, reliable…read moreand reasonable! I take all my cars to them.

Great and reliable. They are upfront and honest with you. They seem to have a great relationship…read morewith the neighborhood and the locals. Great service!