Bad signage. One department doesn't know what the other is doing. Waiting outside in 113 degree heat. Called earlier, they said it was one price, arrived and the price went up $35 because it was after hours. They needed the exact amount. None of this was relayed when we called. They could have mentioned the hours, the price difference, and needing the exact amount. On top of that, it took 20+ minutes for them to bring the car around. If you ever have you vehicle towed while you are in the hospital, do not use Apache Sands. read more

Christian was great! Arrived quickly for my dead battery problem. I opted to have him replace it so I didn't have to deal with it later. Explained everything and showed me the test results. Fantastic customer service. read more

Caleb was efficient and informative. I'm thankful for the quick rescue service this morning in getting my battery replaced with a 6 yr warranty included. Triple A has rescued me many times before and I just want to say thanks for your wonderful service. read more

I had a dead battery after work and called AAA, they sent Apache Sands. AAA told me someone would be there within 1 hour but they arrived within 20 minutes, confirmed the battery was dead, replaced the battery, and I was on my way home less than an hour after I had called AAA. I forgot the young man's name but he was all business and worked very fast. read more

If I could give this zero stars I would but unfortunately they don't give me that option. Anywho, first we were missed informed on the price saying it was 75$ and an additional 15$ per day. WRONG the total price was 180$. so then we were fine with that so I put out my debit card and my id bec apparently they asked for it also and then the stupid cashier said he can't accept it bec my suffix name "jr" is not on the card as well meaning It could be my fathers card. Well I happen to be a banker myself how convenient, and never in my life have we printed out debit card with the customers suffix name printed on it as well, sometimes it wouldn't even have their middle name if they request it. I totally thought that was BS and he just made that up, pulled it right out of his ass or something. Reasons why I hate going to mesa bec I hate getting discriminated by or get treated unfairly just bec of how I look or the way my accent sounds. Hate this place and terrible customer service. Sorry but FACTS. read more

WORST SERVICE I HAVE EVER HAD!! Worst people I have ever had to deal with. I will never give this company any of my business. They put me to tears. read more

Driver was professional and friendly. Offered me water and gave me options I regards to the diagnostic report and AAA services. Thank you. Peace read more

My daughters was in an accident and her car was towed here. I called and had to deal with a very rude, angry girl who refused to work with me or my insurance company. I had to pay cash and have my insurance company reimburse me, even though I have free towing. My insurance company said they had never dealt with such an uncooperative towing company before. On top of that, we decided to scrap the car and the other tow truck driver who came to pick it up said he doesn't even like dealing with them! 3 strikes your out! So call another company like Az Boys or KBar towing. This company is awful. read more

Thanks for the excellent customer service !Michael was so kind and helpful he checked my battery for me and recommended me to go to a local auto store because my battery was still under warranty I went after I went to get gas and the auto store was very helpful too; I've been a member of AAA for years and I recommend Apache Sands ask for Michael thanks!!! read more

Trailblazer was not starting. Called AAA and they sent Apache Sands battery service. They were right on time and I was able to track on map. Tech was very knowledgable. Excellent battery service - quick to arrive and quick battery eval and install. Would definitely call again. Thank you very much! read more

Kapp was prompt, professional and friendly. I'm generally a "tough grader", but he was basically perfect. A+.

Mario was great. Arrived in a timely manner, immediately got to work and took the time to educate me on what he was doing and what my vehicle needed. Great experience overall. read more

Pretty awesome. My insurance company sent them out when my car wouldn't start. I was literally on my way to get my battery replaced and of course my car wouldn't start. They got out there super quick (way before my insurance company quoted), they got my battery jump started in about 2 minutes, and I was on my way. The guy who did it was nice and super quick...can't complain about that! read more

Excellent and prompt service!!! The driver arrived 15 minutes right after we placed our call and was very courteous.

Jennifer does excellent work. She is professional and courteous. The battery installed last month was not of good quality apparently. It was replaced with no hassle. Fortunately the car was at our home so we were able to stay inside during the hour long process of testing and getting a new battery. No complaints about the service however. It couldn't have been better. read more

Battery failed on a hot day; Allen the technician was quick and professional; he even kept his spirits up when he had to go fetch a battery and come back. I really appreciate the quick response, also enjoyed the tracking tool so that I could see where he was on the way to our home. Thanks! read more

Amazing! My car battery died on me while I was out running errands in this dreadful heat, and I called AAA to have someone diagnose the battery and get me going again. AAA dispatched Josh from Apache Sands (I guess they sub-contract) and service was just spectacular. Josh was there within 10 minutes and he even gave me a call ahead of time to let me know he was on his way. I had a crack in my battery so I had to get it replaced...luckily Josh was able to install a new one on the spot. Thanks for the excellent service!! read more

Great service. The driver let my young son help him and it absolutely made his day. He was on time and incredibly genuine.

Technician was courteous and very prompt...he made a bad start to the day much better

I wish I could give a review on the technician because Michael deserves at least a 5 star review! He was prompt, courteous, and very professional. Here's where the 1 star review comes in...I called Apache Sands to speak with a manager to tell them how great Michael was. The man who answered the phone, Josh, was immediately rude before I could even tell him why I was calling. He wanted to know why I called and said well you called me. Of course I called him, he's at the business...and that's no way to treat a customer! It got to the point where he would not give the phone to someone else who was less rude for me to speak to and even said I could come down to the shop as if he wanted to fight me! When I asked for the manager he said that he was the manager!! Unbelievable! I hung up and called back hoping to get thru to someone else. This time Adam answered the phone so I asked for a manager. Adam said Josh was but he was outside. I asked for anyone who was above Josh and he recommended that I call back Monday thru Friday to speak with either Chad or Brian. I most definitely will be reaching out to Chad and Brian because they need to know how unprofessional their "manager" is. We will go out of our way now to use someone other than Apache Sands for any services we need. read more

Needed a tow tonight. Kurt was the driver who came down to take my vehicle to an auto repair shop. He fixed my car on the spot and saved me some money. Thank you Kurt for being so friendly and helpful. read more

Called AAA because of dead battery. Anthony arrived quickly and was courteous and knowledgable. I would highly recommend them if you are stuck with a dead battery. read more

Very quick to respond - I had a dead battery and within an hour I had the battery tested thoroughly and replaced. Friendly and knowledgeable mechanic (Jack) too - gave me lots of information about the issue as well as other things to be aware of on my vehicle. He even brought me a bottle of water to stay cool n hydrated. I was on the road in about an hour from the time I called. Thank you!! read more

As always, the service was prompt, efficient, courteous and very convenient! I wouldn't buy a battery any other way!

Kyle was awesome! He is very knowledgeable, friendly and courteous. He arrived well before the estimated time. He checked my battery and found it to be fine, the problem is something else so he ordered a tow to the mechanic of my choice. He is very efficient and helpful. I appreciated the text massegages and phone call to keep me updated on the request and arrival time. read more

Apache Sands was dispatched by AAA to replace a battery in my Ford Edge. You would have thought I drive a Tesla. Apache Sands does not equip their trucks with tools, the technician is expected to buy their own. The tech did not have the size sprocket to remove my battery. This professional young man calls Apache Sands to get another truck sent out. The woman says no, jump her and have her call AAA tomorrow. Well no, I'm paying for AAA and you are the sub contractor and you need to send someone out who has the correct equipment. Long story short, two hours later and 45 min on hold with AAA again, my car is dead in a parking lot, I had to get a ride home and tomorrow I will go outside AAA and Apache Sands to another service provider.Incompetent managenent and dispatch at Apache Sands. Helpful tech who didn't leave me in the dark until help arrived. And Apache Sands don't write a b.s. Apology note, equip your trucks or resolve the situation by sending someone else out read more

I rented a Uhaul trailer here yesterday and was pleased with my experience. It's a busy place with quite a few services offered, and I was impressed with their service. The Uhaul area is separate, the man helping was SO great! I'm not very experienced with using trailers, and was missing a plug which he recommended getting from Pep Boys across the street for 1/2 price. I appreciated not feeling like I was stuck there and had to buy a part from them - that spoke volumes to me! (My trailer rental was $20, I would have been irritated to have to pay an additional $25 for the adapter plug.) He helped me hook it up and sent me on my way. Drop off was SUPER convenient. I needed it after hours (they close at like 5pm) and was afraid they'd make me return it the next day - nope. I could drop it off anytime that night. This rent a trailer thing is awesome and I'll be going back to Apache Sands! ***They are also an impound lot- so I'm guessing that may be where all the negative reviews are coming from. All the customers I saw seemed to be pleased. Smiling and laughing with the employees. read more

The service rep kept me informed of where he was and when he would arrive. He was efficient in his service and told me what he was doing and why he was doing it. I have nothing but good to say about my service experience. A+ for AAA service. read more

Excellent quick and friendly service. Have used Apache Sands prior and always impressed with the service. This service today was great!

If you want to be disrespected, spoken to in a condescending way, treated as if your time isn't valuable, and hung up on THIS IS THE TOWING COMPANY FOR YOU!!! I was given a 45 minute wait time (down to the minute by Apache Sands). I was patient, but after APACHE SANDS WAS 25 MINUTES LATE I called them. I let the woman who answered the phone know that they are 25 minutes late her response was "we're doing a shift change someone is on their way soon" (NO APOLOGY)! I responded that being 25 minutes late is unacceptable without at least a courtesy call, or text. She said we have someone going out now. I told her to cancel the tow because this is ridiculous (when the tow called to say they were here they were 40 minutes late). She stated (in the most condescending way you can imagine) Ummm...Ok... to which I responded "don't give me attitude". She then HUNG UP ON ME, AND DIDN'T CANCEL THE TOW!!! I ended up getting a ride home and DID NOT USE this AWFUL company. read more

Convenience of AAA app issue submission, communication and response time was great. John was personable, professional and efficient. This was another OUTSTANDING experience having a battery replacement call with your company and it's employees! Thank you! read more

I had my car impounded by Tempe police. Apache sands picked up my car on Saturday morning and per the courts I was able to pick it up Monday. Long story short, MVD has my legal last name, however the finance company has my previous last name when I was married. It took me 2 extra days to get my car out because the last name did not match, even though I had other proof of who I was. I could not change my last name with either place, as this was a legal last name change and I was no longer married. I finally had to get the police department involved to tell them to release my car, as they could not hold it any longer. To make matters worse, I had an extra cell phone in my car the day it was impounded and found it was stolen from my car. Given the headache I already had from them, I decided to "chuck it as a loss" as I knew they would come up with some "We are not responsible" BS. I will never use this company if I ever am in need of any kind of tow, and I hope I am never in a situation where it is picked up by them again. read more

I drive a 32 foot rv. I was driving from California and noticed my RV was swaying back and forth like I was on a boat. I pulled in to a place in california at a truck stop. They could not figure out what was going on. They looked under the coach, and decided it had to be the tires. They filled up all six tires, charged me 65bucks, and sent me on my way. Sure enough, once I hit 55 miles per hour, my coach continued to sway. I stopped at another RV truck place off the road. They too couldn't figure out what it was, but charged me 60 bucks, just to look at it. It was on a Sunday and nobody else was open, so I continue to drive 35. I reach my destination in AZ, right around the corner from this place. Monday morning i took it to this place. The guy at the counter, said he would check it, but it sounded like the tires too. He said or it could be the Sway bar. Needless to say, he wouldn't charge me to look at it. He went underneath it, took me with him, and sure enough, the sway bracket was broke. I felt relieved that we found it. I knew I wasn't crazy. He ordered the part, and did the labor, and I was able to drive back to california, in peace. Mind you, he did all this for $100 bucks only. Anybody with an RV knows, it's 250 bucks minimum for anything rv related. read more

Called AAA Roadside Assistance since our car battery died and was informed that someone would be arriving within an hour. Angel was extremely quick to arrive-- less than 10 minutes from when we called! He was very knowledgeable and professional throughout the diagnostics and jump start. We appreciated his politeness and how he clearly cared. Huge thank you to Angel for saving our Valentines evening! read more

Woke up to the car not starting. Called AAA for someone to come. He arrived before the approximate arrival time. The gentleman that came to help was very professional, friendly and explained everything he was checking on my battery. He arrived very quickly and had me on my way in no time. Very pleased. read more

The driver showed up before the estimated arrival time. He was professional, friendly, knowledgeable, and very efficient. Overall a great experience. I wouldn't hesitate to recommend Apache Sands to anyone needing towing services. Great job! read more

Had a uhaul rental today from apache sands today. I had the email confirmation, text, and phone call from them confirming my rental. I go to pick up my rental today from them at 09:00. They denied I had a rental, lied to the uhaul rep on the phone that I had a reservation confirmation after I showed Vance. I asked are any trailers, trucks available Vance said "not for you". My pregnant wife had just dropped me off, and is sick and I asked if I could be dropped off at the next closest location that had one available. Vance Devonport who is the uhaul supervisor there said no I don't have time, laughed about it and went on to help the next customer in line. I called my wife to pick me up from inside the shop, I was speaking to her in Spanish, Vance commented to me "all Muslims need to go back to syria" I said I'm not muslim I'm Mexican, he then said "go back to Mexico you wet back". It is memorial day weekend, my only day off, and I'm a United States Veteran. The level of customer service I received here was gross, uncalled for and obnoxious. I'm very frustrated and angry..... read more

Used the company through Geico. I was given an ETA of an hour and I got a call about 20 mins later letting me know he was 10 minutes away. My driver arrived and asked what was wrong (my battery died). He quickly offered to jump start it. It worked for a bit and he offered to let me drive it but I said I wasn't sure as I was afraid it would turn off. He quickly got my car onto his truck and off we went. He was extremely professional and friendly. We made small talk to pass the time. Truck was also very clean, I might add. When we arrived he talked to the repair shop technicians got my car off his truck and had me on my way! Def will recommend them! read more

The driver asked it we wanted to meet at the auto repair place and we said no follow us, after we already established that. My odometer said it took 8.2 miles and iPhone maps says it was 8.4 miles away. Yet the driver insisted it took 9.2 miles. First 5 miles is free with AAA. So it should have been an extra 4 miles. $20. So he robbed me of $5 and lied that it took an extra mile. Very shady I'll never recommend your company to anyone!! read more

If I could rate zero stars I would. My daughter was in an accident and Mesa PD called Apache Sands Towing. The tow truck driver was awesome. She was very caring and understanding. This is where great service ended. Drove to the office to pay impound fees. Paid fees and was told my vehicle would be towed out for pick up shortly. They towed my vehicle to the side of there lot and parked it in front of another vehicle. In the mean time, the vehicle that was parked behind mine needed to be towed. This resulted in me having to move my vehicle. I inquired where my bumper was, as the tow driver had loaded it on the truck and brought it with her since it was in one piece. I had I initially inquired about it when my vehicle was brought out. The guy said he had to check. I returned to the office and they told me it had been thrown away. Another man left to check and soon returned to tell me that my bumper was by my car and that I needed to move it because I was taking one of his spaces. Well, yeah I was because the other vehicle had to be moved. They were HORRIBLE. USE SOMEONE ELSE! I was treated as if I was a criminal! read more