These people are amazing and do great work for the money, and they took care of my transmission…read morewhen nobody else would touch it!

I love this place. As a woman, it is hard to be taken seriously and treated fairly when you know…read moresomething is wrong with your car. I have always been treated with nothing but respect and always given a good deal. They explain things so that I understand and don't make me feel less than any other customer. Would definitely recommend and will always be a loyal customer.

A great spot that wasn't pricey, and took their time to explain what was going on…read more We have a pretty new car that was not able to be aligned. The head guy took his time to explain what was causing this issue. When I went in to the dealership, I knew what the problem was, and was able to be very succinct about what needed to be done, and that solved it. If this car wasn't still under warranty, I would definitely trust them to fix it for a reasonable price, and good quality work. I will definitely be coming back!

This is a wonderful auto service shop! They are organized, friendly, honest, and fairly priced…read more They provide ride service and loaner vehicles too. I can only speak to this location, but I have no doubt that their other locations are great too!

AAA sent a technician, Angel from 3B auto to tow my car from a flat tire…read more Before towing my car, he took a further look and asked what happened. He first checked the spare tire and bounced it off the ground said it was completely fine and usable said he can replace it for me. Then he removed the deflated tire, filled it with air to diagnose where the air was leaking, realize it was from the rims, he used a hammer to quickly fix it back in place. Instead of towing my car immediately, he further diagnosed the issue and fixed it on the spot. Saved me the hassle of even using the spare tire, bringing it to another tire shop to get it fixed. Really saved me the trouble! Angel's service was amazing and couldn't be happier, he was a literal Angel!

Amanda, the office mgr is very nice and helpful. Reasonable price, convenient location. They did it…read morequickly. I am a satisfied customer.

Victor and his team are top-notch. Very knowledgeable, helpful and kind. They do excellent work…read more Very reputable.

Victor was beyond helpful! This was my 1st serious accident and I was a mess! The day I dropped my…read morecar, he gave me his card ( with cell number) and assured me that my car would be in the best of hands. Who does that these days!? Not only did my car come back looking amazing but I also had the worst luck with the rental company I chose and he helped with that too!! In a day where amazing work AND customer service is unheard of it is good to know these guys are around!!

Knowledgeable friendly fast service! Would definitely recommend this service to friends!read more

I've been going to Congdon Auto the last 7 years and have not used any other mechanic since. Gary,…read moreScott and their top notch mechanics are honest, transparent and communicate with the customer every step of the way. They were able to fix my water pump / radiator within a day due to an emergency and I could not be happier. I Appreciate the people at Congdon Auto.

Jeff is an excellent business owner and mechanic. He absolutely takes pride in the work performed…read more I had trouble finding someone to diagnose an electrical issue and Jeff jumped right on it, figured it out, found an alternate part (rather than the very expensive OEM part) for far, far less money and ultimately fixed the issue at a reasonable cost and quickly too. I would and will recommend ADI.

This place is H O R R I B L E…read more We had our car brought there and they tried charging us $210 to replace a coil in the car. When we researched the amount of the part and how much they supposedly charge an hour they were over charging us at least $90. When we called them on it, they screamed on the phone and said, "Fine! We'll take $100 cash". So we agreed to that number and then not even 5 minutes later they called and said, "Forget it. We took out the new part and put back the old. Deal off" So we had to tow it to another autoshop. It's as if they got upset because we called them out trying to overcharge us then they retracted their deal out of pride without even trying to rebargin. Unbelievable. They must be spending too much time in Adam & Eve- the adult store next door! Take your car someplace else! There are plenty of places in Worcester!!

Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In…read morepristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine. Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call. I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs. Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?" Doug said this is ridiculous. Is it? Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo. Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did! "AN" honest mistake is one mistake, not five: 1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order. 4 The wire was badly cracked. 5 They replaced my radiator because it was full of rust and it was still full of rust. Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours! Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY?? I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch! NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and asked him for the junk yard receipt, he told me he had "just cleaned house" inferring that he threw it away, and then ignored my other attempts to get it. He did send me the receipt after I sent him a certified letter, and the receipt does not indicate mileage. I believed that the new replacement engine would increase my cars resale value, but I spent thousands on an engine and I did not get any documentation on it or proof it actually has 88k miles on it. Doug was the one who gave me the bill. I am assuming he prepared it and or read it before giving it to me, and if they don't actually have any documentation, why was it written on my invoice? Fraudulent Business Practices? When I told Doug I would talk to Rick, I was told that I couldn't because he doesn't work there anymore. Really?? Aren't they related? Doug did reimburse me for my spark plugs and nothing else, but I now don't believe I even needed an engine in the first place.

Terrible service with the Turo rentals. Dirty Teslas with broken windshields. Non-disclosed and…read morehuge hidden fees and costs charged weeks later. Mysteriously. Avoid this headache. Doug's non-disclosure seems to be a recurring theme in the reviews.

Always reliable, you can count on Ted and his team to get it right the first time. Pricing is…read morecompetitive with any other shops in the area and much lower than the dealer repair shops.

Bought a used car with a gas tank that was starting to separate, unbenounced to me…read more A year later and gas was pouring out. They replaced the gas tank, 2,500.00 CHEAPER than other quotes, and I have so much peace of mind now. These guys are terrific, helping my rusted car pass inspections, warning me of possible issues coming up. I love these guys. I'm a customer for life.