We have been going to Computer Heaven for 10 years to get repairs on various PCs and laptops we…read morehave owned. They have always come through with repairs, recommendations, products and/or combinations of all. As far as wait time to get someone to help, We have only had to wait for them to finish up with the previous customer(s). It is a given in my household that if anything malfunctions related to computers; we go to CH.

Computer Hell. Brought my computer in because it kept randomly restarting after a couple minutes of…read moreopening. They call me back and say it's a ram slot issue, apparently fix it, I bring it home same issue is occurring so I bring it back, they tell me they just switched over the ram slot. So now a couple weeks later my problem has gotten even worse and what do ya know! The whole motherboard is messed up! Now they're telling me it was on the work order the whole time and that I need a replacement motherboard starting at 199. Stay as far away as you can from this place unless you want a 2 week fix that will inevitably break again.

Came on here just to rave about Ms. Joann Bland!! I went in today to look for a Canon camera and…read moreshe was so helpful. She was very kind and patient with all of my rookie questions, and ultimately helped me through the entire process from start to finish. I was really impressed with how she had an answer for everything I asked. Such a sweet and knowledgeable lady!

Horrible customer service. A employee named Jaden rolling his eyes when I said I change my mind and…read morewanted to look at the computers instead of getting the iPad. Also was acting like he disliked helping us when it's his job to mind you we were nice and respectful and he acted like that.

This place is great! I just built a PC and needed a replacement for a very specific screw for my…read moreAIO mounting bracket. I had gone to 4 different stores with no luck but I brought it in to Tim's and they searched the whole store and were able to find a replacement for me! I highly recommend this store and will definitely be going back if I need anything else.

Tim has always been very help full for me. He has gone the extra mile supplying parts to get my…read moreinformation out of my old computer into the new one when I did not think it was possible.

Jim responded immediately to my inquiry even on a Sunday. They did the work very quickly and he…read morecharged a fair price. You can tell he takes a lot of pride in what he does. I will definitely be calling him again. HIGHLY RECOMMENDED!

I went to JC's tech it & received the best customer service. Jim Linzell was so helpful & I…read morereally appreciate his time and effort. Customer service no longer exist with most companies but Mr. Linzell definitely has excellent customer service down. THANK YOU!!!

Chip has been servicing our Baton Rouge store for over 7 years. This weekend, we were hacked with…read moreransomware in our New Orleans stores. As a precaution, Chip came to our BR location right away to set up an off site backup and secure our Baton Rouge computers. He is always available and responsive. He also upgraded our laptops, which are now working like new. Thank you Chip!

Brought in my MacBook for a new battery. 2 weeks later battery installed for $90.00. Took it home…read morethe touch pad was frozen by the over tight inn of the battery. Took back 3 days later it was ready by 5:00pm. Took it home 2 weeks later battery is dead. Returned and was told it might be that Minecraft is not letting the computer see the new battery? SAY WHAT? She uninstalled Minecraft. Nope battery dead. She did not reinstall Minecraft. And here I am waiting on a new battery in week 2. When I get the second battery installed I will NOT return to this Debacle. I should have gone to apple store, Worth any price to save a month long headache. And they only put good reviews on their web page! JRHETT57

We have purchased several cell phones from them. Exceptional service even after the sale. I've…read morehad screen savers replaced and glitches to me that was easily taken care of by a very knowledgeable technician. Carl has also worked on my laptop in the past as well. Their prices are very reasonable. I recommend you drop in with all your phone, computer needs and accessories.

The quality was very good. The value is really cheap. And the Service Requested was very good over…read morethe phone.

Mike did an excellent job in replacing my hard drive and recovering and transferring my data to the…read morenew equipment. He also took the time to provide information on actions I needed to take to complete the recovery process and get up to speed with windows 11. Very impressive and reasonably priced.

Once again I had a fantastic experience with Formosa Computer Repair . From the start, Mr. Mike put…read moreme first and really focused on what I needed instead of trying to upsell me on merchandise I didn't require like a CPU cooler. The turnaround time was fast, and the quality of their work was excellent. It's rare to find a honest Pc repair company that's both highly professional and genuinely customer-focused. I highly recommend them to anyone looking for reliable and efficient PC service , someone with decades of experience and puts customers first .Thanks again Mr. Mike

It's not the train wreck it was several years ago. They seem to have their stuff together now;…read moreAlthough, I just went to get paper for my printer. Things were organized. Nothing to complain about. They have all of the office supplies you could probably need as well -- computers, modems, desks, chairs and such. Get this. A pack of 500 sheets of printer paper can run you between $19-$22 depending on the thickness of the paper you need. Not Office Depot's fault. Things are more expensive expensive now but that seems a little steep. Should last me a while, though I just needed to print out a few things. Also, as I was wandering around looking for the paper, I passed by an employee and asked her if she worked there she said she would be with me in a second and walked on, but she did send someone else to find me and help me which was good customer service. The poor kid at the register didn't seem too happy to be there, but I get it. No judgment there!

My wife and I went into this location to have a photo printed out. We got there as soon as the…read morestore opened and we waited to get assisted since there were a couple people ahead of us. We waited patiently to get help and there were two employees there at the printing station Carla and Ashton. It took about 30 minutes to get Ashton to help us and she looked as if she didn't want to help us at all. She had issues with the computer and asked Carla if she come assist her but she was busy with a customer. So after another 10 minutes Ashton was finally able to receive the photo we wanted printed out. There was an issue with the photo having white borders around it and we asked if she could remove them or expand it to fit a 16 x 20 print. She then told us that we would have to do it ourselves and when we asked how to do it she rudely told us that she didn't know. At this point my Wife and I was there for almost an hour for absolute trash service. While everyone else was getting helped while we were waiting, We were constantly getting skipped while people were coming in and out getting their questions answered. The employees need to be retrained on customer service because that was the worst experience I've ever had at this business. This was a huge disappointment because we were looking forward to having our photo printed out. If I could give this zero stars I would.