I had care that was appropriate for my symptoms and the initial in house office testing was…read moreappropriate. My complaint is that when I was called with culture results the person read me results from last year. And I did not realize until I could not get them in writing. The results were still pending with the lab. This has created a possible antibiotic error.

$250 for a rapid flu test. YIKES!…read more Procedure: 1. Swab Q-tip in nostrils 2. Wait a few minutes for result 3. Pay $250 I felt ok at the time, but I decided to get tested anyways because of an upcoming social event. Surprisingly, I tested positive. Wonk wonk... but the good thing was that I knew to (sadly but) responsibly stay at home to prevent spreading it. I wish there was a cheaper alternative for flu tests instead of going into an urgent care. These urgent care visits always leave me with anxiety I never know how much it would cost until weeks later. It also doesn't help that my insurance has such high deductible. Wait time was ok because I had an appointment. The person who swabbed my nose was nice. Living is expensive. Just don't get sick and you'll be ok.

Customer Care Setting an Appointment on Sunday Customer…read moreCare Representative Cindy was Outstanding and Very Diligent when Computer System went down. She actually called me back when my Xfinity went down. I am all set and Thank Cindy Immensely!!

The service I received at the front desk on Nov 26, 2025 was unacceptable…read more 1. I checked in and was not informed about the mandatory next step: replying to a text message to finalize the check-in. 2. I waited for over an hour and a half while other walk-ins were called ahead of me. 3. When I inquired, the attendant checked her system and discovered she had sent the required check-in text to the wrong number, making me wait needlessly. 4. Despite this being her error, she stated she could do nothing, and I was forced to start the queue over again. This negligence turned a long wait into a two-hour-plus ordeal while I was already severely ill. The front desk staff desperately needs to be trained on clear patient communication and check-in protocol, especially regarding critical next steps like text message confirmations. So after 2 + hours wait I gave up and went to Memorial Herman Urgent care literally 4 mins away from this location and they see me right away!

Went quick and in and out the Tech and Dr were great, the receptionist was very helpful. Would come…read morehere again when I'm sick again.

CareNow : hwy 6 Assess is condition is shingles. The "Dr"…read morewas awful. Had no idea what he was looking for and pointed to a forehead vein! There is a tv in each exam room. I had to Tell him to quit watching the TV!!! There 3 hrs! With an awful staff who could not speak above a whisper!!! Never got a diagnosis!

The staff are so friendly, they made everything easy and straight forward. Very efficient and great…read morecommunications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended.

My friend had lower right abdomen pain and asked me to take her to the ER…read more Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience!

I just want to say, amanda is amazing, she puts up with me. She has scheduled so many tests for me…read moreand for one reason another car breaking down on daughter being in the hospital me breaking my leg, and she is still sweet and professional. I'm going to miss this office, Dr pucillo is retiring I don't know when, and I have to find another doctor and see if I'm an hour and a half away it only makes sense to find one out here but I can tell you right now I will not find anyone as good. And if any of you think any different. Maybe you should go to the therapist. He is sweet kind funny loving and he does everything you can and so does Amanda. I really will miss Dr.pucillo. he is always been there whenever I need any help of course it takes time for him to come back at me but I'm not his only patient, and all of you should realize that too. But when he is in there and he's doing this thing, he is the best and he will make sure that he orders any tests that you need although a lot of people say oh I don't need that because my insurance won't pay for it. But he does everything he can to make it financially feasible for all of us.

Tracey Miller is the best doctor around hands down. she doesn't miss a thing when it comes to…read morecaring for her patients. Her staff and assistants are all very helpful in the process. the office and admin staff here stay on top of everything over the years allowing a easier process For insurance clinical appointments prescriptions etc . Thanks Dr Pucuillio and especially Pa Tracey Miller her staff Mary Lu and everyone else ! Thanks for being such great doctors and assistants your hard work is recognize and appreciated.

I brought my 5 year old son in to see if he had fractured his leg after a scooter crash. Of course,…read morethis happened on a Saturday evening right before Christmas, so I waited and came in first thing Sunday morning. I used the app to claim my spot in line and it notified me when to come inside. We had just enough time to grab breakfast and sit in the car to eat. Once inside, check-in was fairly easy and the nurses and staff were friendly and pleasant. After a simple X-ray and a visit with the Dr. it was confirmed that my son fractured his tibia. The nurse who wrapped his leg with a temporary splint was so courteous and careful with my son. We left with a CD of the X rays and an official report from the Dr. about the diagnosis. A few days later, a nurse called to check up on my son to see how he was managing his injury. I have nothing but great things to say about our experience at Next Level and highly recommend it to anyone. Tip: try to wait in the car and use the app if you can...lots of sick people in and out of the waiting room so you're better off minimizing the time you wait inside. Overall, I have nothing but wonderful things to say about our experience at Next Level.

Best urgent care experience. Not a bad wait. Staff was professional and knowledgeable. Very clean…read morefacility. Felt safe and cared for by competent medical professionals.

Five stars for their P.A., Sarah--incredibly caring and professional! She listened to my concerns…read moreand promptly came up with a treatment plan. I had a cough for two weeks and had chest x-rays taken and was offered a steroid injection to calm the inflammation plus meds to help get me cleared up. Nurses and x-ray tech were all so courteous. It was easy to schedule an appointment online, and my wait was no longer than 10 minutes. Once inside, I did have to wait a bit to be seen and to have x-rays taken, but that's to be expected with multiple patients waiting to be seen. I've been to a few urgent cares in this area, and I think this one's the best--especially if Sarah is working!

During my visit, I became dizzy while walking to the back area. I did not fall and hit my head;…read moreinstead, I lowered myself to the floor and lied down to rest my head, not to mention, I was fully coherent The nurse practitioner called 911 and stated, "We can't have you here. We don't do that! She never touched me and treated as though I'm the plague. "Im telling you to go to emergency not". I know my rights and she couldn't TELL me go anywhere. I felt that the situation was not assessed calmly and that my explanation was not fully considered. I explained that I had recently started taking a medication that can cause dizziness. The nurse practitioner wouldn't listen or assist me in getting up; however, the medical assistant helped me return to the front area. I later visited Next Level Urgent Care in Sugar Land, where I was evaluated and diagnosed with the flu. My symptoms included dizziness, headaches, nausea, and significant body aches, which were consistent with that diagnosis. My primary concern is I was not adequately heard or assessed before 911 was called and refusing to listen to anything I said. I was yelled at me to go to the emergency room. I was also concerned about the potential cost of an emergency-room visit. This nurse practitioner was rude and incompetent. After I returned to the front area, the nurse practitioner asked whether I still wanted a back X-ray. At that point, I declined the X-ray. Had she known about the symptoms of the flu she would have done better. Absolutely not. I appreciate the assistance provided by the medical assistant and front desk assistant. However, based on my experience, I was dissatisfied with the communication and evaluation I received from the nurse practitioner, and I do not plan to return. Go to Next Level Care - Sugar Land

I've gone here 3-4 times and always a pleasant experience. The staff was friendly and the wait was…read moreshort. I've always been very happy with their service and billing. I keep coming back.

The staff is always very pleasant and helpful and wait time is minimal. Nice seating area and cleanread more