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    MedSpring Urgent Care

    3.2 (58 reviews)
    Closed 8:00 am - 8:00 pm

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    Laura S.

    Stopped by here on a Saturday afternoon. I was pleased with their professionalism and how quickly we were in-and-out. My daughter needed a TB skin test and they were able to acoomodate the test. We returned within 48 hours as required. Definitely will be back if I need anything not urgent and for a vaccine.

    My kids have liked it here. There is also a tv to keep them distracted
    Chris S.

    UPDATE 3/15/2015 I continue to be impressed with the customer service and care of this place. Part of the stigma of going to the doctors are long waits, feeling a bit neglected etc... At this clinic, we are offered drinks, snacks, my daughter had toys in the patient room and a television. This eases a lot of the frustrations you have with any doctor office. The wait may be the same as others, but you feel at home and taken care of. ORIGINAL REVIEW Clean, modern and courteous. My experience was getting tested for strep. The nurse was great. The doctor was pleasant and knowledgeable. To those bagging urgent care places that state they aren't good for much more than antibiotics... I say this; go to your regular physician for anything complex. Better yet, go to the ER. I only use the urgent care after I have basically prescribed myself after looking up on the internet my symptoms. I think you would be hard pressed to find a better urgent care.

    Sebastian
    Jean M.

    Do Not Go Here!!! TABI FATERI, SEBASTIAN, and AMBER (THE SUPERVISOR) at the SUGARLAND, TX LOCATION refused to give us copies of our medical records. They laughed and mocked us when we asked for them. After refusing to give us copies and lying about not being able to access the files in their own computers we asked for the number to corporate. At first Tabi said she didn't have the number nor the address but had a number to customer service. She said she would call to ask them for the corporate address and phone number but when she got on the line she continued to mock us and wouldn't even tell them why we wanted their number and info. As we stood near the front desk waiting for the number for corporate Sebastian, a very large and tall man, threatingly told us "sit down and wait!" When we said "ok after we get the number from corporate," he said "I'm not going to tell you again to leave the front desk and sit down!" He gave us a look like he was going to hit us or do something harmful if we didn't sit down. Out of fear we took a seat and they ignored us for half an hour before getting the supervisor on the phone to speak with us. She tried telling us the same lie that we couldn't have the records and that they didn't have access to them because they "accidentally shredded our paperwork." After 15 minutes of being on the phone saying we didn't believe her and wanted a copy of the records she finally caved and said they would have to contact corporate to give the paperwork to us. During the entire conversation the supervisor had a condescending and rude attitude and was very unhelpful. She rudely demanded we leave from the room we were having the convo in (before the convo was even over) and they forced us back to the front of the building to wait until they processed the info. We waited for over an hour as they took their time walking around and ignoring us. Nothing was ever processed. After waiting even longer we asked how much longer will it take and Tabi said "we'll the supervisor is on her way her right now!" She then gave us some papers that were printed from the chart in their system (the same system they said they didn't have access to) but they omitted the one paper we asked for a copy of. Twenty minutes later the supervisor (who lied and said she wouldn't be in until next week) walked through the lobby door and finally addressed us. She brought us to a back room and said she would "personally search for the paperwork that is missing." After leaving us in the room for 20+ minutes she comes back and says "I searched through all of our files even other people's files that we have in our system and we can't find your paperwork." As we were attempting to ask questions about how it could go missing in less than 24hrs she rudely gets up and tells us it's time to go and said very rudely that if we wanted to file a complaint against the company for "losing the records" we could. As we were leaving she said "here is a Starbucks gift card" for you as a gift from us. We said we didn't want it and that a gift card was a cheap way to pay someone off for so called losing personal medical records. She walked us to the privacy statement on the wall and said you can look it over if you want to get info to file a complaint against us. She said the policy was located in the forms that was electronically signed yesterday but as we tried to explain that no electronic signature was given yesterday she stoped talking to us and said "IM CALLING THE POLICE!" Since we are law abiding citizens we weren't afraid of her threat. She went to the back and called them and didn't come back out until the police said they were on the way. When she came back to the front room she stood in front of us and said "ok the police are coming. I don't have your files and I truly empathize with you about the lost files but the police will be here for you shortly. " When the police arrived she changed her whole tone and pretended she was this victim who was being verbally attacked and disrespected by two terrible customers. She said "I've done everything I can do personally to help this customer but they are still here and won't leave." She never even asked us to leave! She just stopped talking to us and went and called the cops!! The police asked us to leave and said our best bet was to file a complaint against the company. If you care about the safety of your medical records or even simply being respected as a human being and not being harassed then you'll stay away from this company! They are a bunch of crooks and are incredibly rude! Tabi fateri, Sebastian, and Amber (the supervisor) all need to be fired for the way they treated us! Check the photos uploaded!! Avoid this place at all cost!!!!

    This is "just in case you don't have insurance price list"

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    1 year ago

    Went quick and in and out the Tech and Dr were great, the receptionist was very helpful. Would come here again when I'm sick again.

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    6 years ago

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    5 years ago

    Visits here are fast. Staff is sweet. Dr. Patel is great. Receptionist was heart warming

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    Page 1 of 2

    Ask the Community - MedSpring Urgent Care

    Review Highlights - MedSpring Urgent Care

    I went into MedSpring when it opened at 9 am on a Sunday morning and was out within 30 minutes.

    Mentioned in 4 reviews

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    Memorial Hermann-GoHealth Urgent Care

    2.8(12 reviews)
    1.2 mi

    Brought my wife in for a severe bout of flu. The nurse was helpful, caring and professional. We…read morewere in and out in about an hour, and the prescription helped clear everything up. Now our favorite urgent care, and it doesn't hurt that it's in-network.

    Came here yesterday for my little ones finger that was swollen because she got it between the door…read moreat daycare. So let me start with the good. Everyone here was super friendly, professional, Dr. was great and respectful. Very personable for my 2 overwhelming kids that was present. My sole complaint was with the xray tech that was there. She had no clue how to take X-rays, her equipment and the xray terminology. My husband and I happen to be in the radiology field ourselves. My husband went in with my child for her X-rays. First she used a grid for a pedi hand xray (this increases xray dose). Then when my husband told her to collimate (which common xray terminology to close the shutters down to the hand and not have empty space) she was clueless. Again collimating reduces xray dose and improves image quality. Then she proceeded to say they don't work. My husband didn't want to overstep and press the button himself. Then he had to show her how to post process the images because they came out dark. With all that being done, I think we should be getting paid for the X-rays taken that day. We take pride in being radiologic technologists and we will now have to use another urgent care if we need imaging done.

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    I had a very disappointing experience with Dr. Bilal Elhouchi. I came in due to abnormal pain and…read morewas hoping for some clarity or compassion. Instead, he made a dismissive comment, saying, "This isn't a mechanic shop," and told me to go to the ER because they couldn't do a rapid CT scan there. The visit cost $150, and I left unsure of what he was even trying to communicate -- he seemed to be joking at a time when it was completely inappropriate. When I expressed that I found his attitude rude, he responded with, "That's fine," and didn't seem to care. I mentioned I would leave a review, and he simply said, "Totally fine." It's frustrating to be treated this way, especially by someone who isn't even the owner of the practice. I don't believe money justifies poor behavior. I have more income than Surgeon. Definitely more than Family Doctor, yet I treat others with respect. This experience was unprofessional and frankly, unacceptable.

    This place has been a life saver for me and my husband on more than one occasion. The doctor is…read morevery informative and friendly. He takes the time to explain what is wrong with you and how you can help yourself. I even came in during the height of Omicron variant after having looked high and low for covid tests. This place said there was a 2 hour wait; yet they got me in with 45 minutes. If you truly need help, i recommend coming here.

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    AFC Urgent Care l Sugar Land l Missouri City l Children & Adults - Vote for AFC 2024

    AFC Urgent Care l Sugar Land l Missouri City l Children & Adults

    3.4(12 reviews)
    2.1 mi

    We live in Sugar Land, Texas and during hurricane Beryl my family was concerned that I was "off."…read more They contacted our PCP and told him my symptoms (fell, forgetting things, & not making sane decisions. I was taken to Methodist ER where they did an MRI on my head. Unfortunately the MRI revealed I had a brain tumor that needed to be removed asap. The entire city was without power but Methodist has generators and was able to provide excellent care & customer service through the entire hurricane. My surgery was postponed several times because they needed 100 percent power before they could safely remove my tumor. The nurses in the ICU are excellent. One sang to me every night, one joked that my pain meds were margaritas, and after I had been in the hospital almost a week and still had not gone BM , the next nurse climbed on top Of my bed, hugged me, and said not to be scared. She reminded me after having a child nothing that came out of my body was too painful or too embarrassing. She promised to stay with me & help me when I was ready. The anesthesiologist was excellent as well. Although going to the hospital is never fun, my experience was very positive. Dr. Lau is excellent and made me feel heard. I really hated the hospital robes and life was torture til I got my comfy 32 degree pajamas & my pillow. The robes have metal snaps & can't be worn while doing an MRI. They also tiir two tones together. One on the front & one on the back. I think I gave everyone on my floor a peep show. So embarrassing. If you're visiting someone in this hospital I highly recommend bringing them some comfy pajamas, underwear, & fleece blanket. It gets cold at night & the blanket is a game changer. Being in the hospital during Beryl was actually a good thing. We never lost power & they had food. I was on a low carb diet so trying to find something i could eat that had flavor was a challenge. Maybe bring some mio or crystal light too! The location is wonderful because there are lots of restaurants in town center. Overall I give them 5 stars with the exception of the hospital robes & exceptional nurses!

    My 8 year old was running a temp and crying that his head was hurting. I called ahead to check on…read morethe wait. The front desk said not at the time but "can't make any promises." This makes sense but didn't seem like a professional or courteous way to share this information. Since I lived 5 mins away, I decided to take my chances. My husband carries my son in. Two people were sitting in the front, laughing and chatting. They did not seem concerned or a place where they take care of "urgent" matters. I gave my insurance and they told me to complete the 10 page questionnaire online. It took some time for me to load it, after connecting to internet, when I got to the last page, an error page loaded. I felt hopeless with my kid crying. My husband tried again from his phone and thankfully was successful. We were seen after 25 min. Which isn't too bad but I felt frustrated considering the login issues and hearing the front desk folks laughing while my baby was in pain. My son got seen but I can't comment on the care received since they didn't allow both parents in the urgent care room. I know that memorial Herman urgent care allows both parents and seem to show more urgent like caring behaviors.

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    MedSpring Urgent Care - urgent_care - Updated May 2026

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