DO NOT take your children to this place!!, I went to this location this morning because I needed lab work on my 2 kids, aged 5 and 9 years old. I called ahead to make sure the did pediatric lab work, they said they did. When they say the do, I am trusting that they are experienced and qualified with children as well. It turns out they are NOT EXPERIENCED with children. First, it was my 5 yr old turn, the first thing the nurse asked her coworker was: Is this a vein, Can you come and help me?, She kept on going from one arm to the other for about 5 minutes trying to find a vein. By now my son was extremely nervous, crying. They said they would not be able to draw his blood, which I totally understood. Then I told my 9 yr old, who has had blood drawn three times in the past with no issues, to go ahead. Well, it was the same thing, going from one arm to the other, it took them 5 minutes to find his vein. Once found the nurse inserted the needle and kept on LOOKING FOR the vein. After one minute of seeing my son suffering I told them to forget about it, I would go somewhere else. The nurse blamed her lack of experience on my son's nervousness. It was quite clear to me that neither one was skilled in drawing blood from children. When the nurse voided our transaction that had already been paid she handed the recepit to me and said" Here is your recepit, NOW YOU CAN GET OUT" Well, I did get out like she said and took my 337.00 dllrs to Quest Diagnostics, which is the place where I usually go and is located two blocks down. It took the nurse, at Quest Diagnostics, less than one minute to get my 5 yr old blood samples. LESSON LEARNED: just add a couple of 100 dllrs and stick to the professionals, who are fully qualified to do their job on any age and don't blame their inexperience on children. This was the FIRST and LAST TIME I visit your location and this franchise. I was not pleased with your employees inexperience and the lack of customer service. I will listen to your employee's advice, now you can get out, and I will take my business and money somewhere else. At Quest Diagnostics, it might be more expensive but the staff is fully qualified and skilled in their job and their customer service is awesome, unlike yours! read more
