This morning I had the worst experience with customer service in the US. This was my second time using Anton's cleaners services and won't ever use them again.
The first time I went they damaged my winter jacket after assuring me it was going to be ok. They responsibly paid Mr back for it that time, even though I took about a month to get my money; this first time I went to their Boylston st. location in Newton.
About a month ago I gave them a chance again because I thought the jacket situation had been a rare case (they have so many locations that you imagine the service is pretty good), this time I went to a different location, the one in Needham to get a dress I bought and brought from Mexico cleaned. Well my surprise was that when I picked it up I checked it very carefully and once again they had damaged it. It took a month for the manager/supervisor SANDY to see me and when finally I could see her she refuses to pay for what they did. She said they were not paying anything because they hadn't done it (I'm sure my dress was perfectly fine when I brought it). She starts acting very rude and disrespectful to me. Starts ignoring me and asking me to leave because she was not going to pay anything. She was accusing me to wore the dress after picking it up, she said that how was she sure it didn't happen after because I didn't left ir there (honestly with the other experience I had, of course I didn't want to leave it there). I asked her several times to pay me for what the dress had cost me because I cannot use it any more. She refused and THREATENED me saying she was going to call the police if I didn't leave to what I said, call them I'm not doing anything wrong. I felt this was a power abuse and a bit of racism too. At the she gave me 15 dollars, saying I owed her foe the other order (the one when they damaged my jacket). Dhe gave me 15 dollars when my dress cost more than 100 but at this point I didn't care about the money or the dress any more. At this point it was the way she treated me what had me upset.
This Anton's Cleaners company has many locations and they are known for doing charity work.
Well what happened to me today at the Needham location with this MANAGER/SUPERVISOR SANDY was pretty sad and a really bad experience, nothing to do with the excellent reputation the company has.
SO SAD AND DISAPPOINTING EXPERIENCE.
I hope she's not treating other people like she treated me today. read more