Professional and courteous, knowledgable and helpful, they took great care of my vehicle.read more

I WILL RECOMMEND THEM 100% EVERYTIME! The back of my 4runner…read morewas completely smashed, the bumper was hanging and the passenger side front and back was also severely damaged. These guys offer excellent service with a true "customer first" approach and true commitment of going above and beyond. They kept me informed all throughout the project, had it ready ahead of schedule and gave me my 4runner back beautifully detailed inside and out! They stayed right on budget and even did some touch ups to fix the other small wear and tear scratches. I highly recommend this family owned and operated collision shop 100% everytime.

They are crooks and liars. They had insurance money for 2 months before ordering the parts and…read morelied about it the entire time. They never pulled the car apart to even know what they needed to order until after the first piece came in. Said they can't order the next part because they need more money (despite already getting paid and labor, which they haven't done). Most dishonest people EVER! About to involve police for theft and insurance fraud as Ed (who is not the owner or an employee, but the father of the owner and the only one who answers the phone) won't let us speak to anyone that actually owns or works for the .company

I brought in my van to get detailed on a Thursday. I needed to get it detailed to sell it; it was…read morea condition of the deposit contract that it was to be detailed by a reputable detailing service. I found the website for Hilo Diamond Detailing online; they were the only place in Hilo to actually have a website with their packages posted. I was impressed with that. I made an appointment, hoping for the best. They told me to bring it in the morning, which we did at 8:30 AM. Got the van back at almost 6 PM. I ordered the "flawless" package, which is the highest one that they offer. It sounded pretty comprehensive. Upon receiving the van back after the detailing, I was initially very pleased to see the stains had been removed from the carpets and upholstery. However, since looking more closely at it, it appears that they actually did a pretty half-@$$ job. For instance, there was a lot of off-colored lint stuck all over the seats, which I am going to have to remove myself that wasn't on the seats prior. They only weather-proofed and cleaned the windows on one side of the van. They did no removal of scratches, water spots, or oxidation which was supposed to be part of the package and was one of the specific reasons I brought the van in to get detailed in the first place. I feel the worst thing was they also returned the van in the evening with the interior sopping wet, and had put all the floor mats back in also sopping wet. This I wouldn't have minded if it was earlier in the day and I could have went somewhere to air the van out. But it was evening and I live at an apartment complex so I couldn't let the van dry out. The next day, the smell of "wet dog" was mildly starting to stink up the van, so I had to rush it up to my father's place to dehumidify it immediately, since the buyer has said that she is extremely allergic to mold. I think (and hope) that crisis was averted, but I will see when I show the van to the buyer tomorrow. My advice to Hilo Diamond Detailing: You should put a dehumidifier in the vehicles after you shampoo the seats and carpets. We live in rainy Hilo and fungi move in quickly on any kind of fuzzy or fabric kinds of surfaces that sit wet...just try leaving wet clothes in the washer overnight and take a whiff the next day. Dehumidifying prior to returning the vehicle would be far more professional and would earn you a better reputation. Also, don't claim you will do something in the ad and then not do it. I had to go buy scratch remover to apply myself since they didn't. One more thing, make sure the guys who do the work on the cars are doing an even job. Now half of the windows have water that beads off and the other half are coated in a blurry film of water when it rains hard. A very blatant "fail" on their part. I tried to call today to see if they could at least clean and weather-proof the other set of windows, but we will see if I get a call back.

Nice local company. Very friendly and helpful. Gave me a ride to and from. Did a great job on my…read morenewly-purchased used nissan sentra: interior shampoo and complete detail package. I hardly recognized the car after they finished--in a very good sense! I highly recommend Diamond Detail, especially because the people are very nice and accommodating (most important to me.) If anything is not to your full expectation, they will fix it and do it again, too. Reasonable prices too for a university student like me :-). Thanks guys!

Got my car towed fast and was very friendly! I will definitely recommend them to others as he was…read morevery professional.

GEICO called them for me for a jumpstart. It took them an HOUR AND A HALF to arrive. Unacceptable.read more

Super friendly and quick to respond. Way better than then my other experiences as they are very…read moreinformative and honest. I will go back to these guys forever!!! Just a good local business

Awesome guys all around. Louie been doing this since he was in his diapers. He gets the job done…read moreand he try putting on my headers and it didn't fit. He put everything back in place and never even charge me.

Great service and trained workers. I mainly do my oil change and servicing there. Shawn will go the…read moreextra mile and recommend someone else if he can't fix it. Recommend

Great service get the job on time for the lowest labor prices in town Shawn is the man!read more

Aloha, and To Whom it May Concern:…read more I had my Escalade truck serviced today, and would like to thank Nicole for her excellent customer service.  I had a few questions and concerns, and Frankie was also very helpful as always.  Nicole followed up on my concerns, and her customer service defies superlative. I would ask whomever is Nicole's supervisor, to acknowledge her good work with a raise!  As a long standing customer of Lex Brodie's (over 25 years!), I want to give credit where it is due. Thank you kindly.

I brought my car to Lex Brodie's in Hilo after my car overheated and my A/C stopped working. I…read moreexplained everything to them, including what my husband and I observed. They told me they would diagnose the problem and charged me a $206 diagnostic fee, plus additional repair costs. After the work was done, they called and told me the fan assembly needed to be replaced. The issue is they never properly tested the system before deciding this. They assumed the fan was faulty and replaced it. My husband even requested to have the old fan returned to us because we had heard concerns that parts are sometimes replaced unnecessarily, and he wanted to verify it himself. Once the work was completed, I still had the same issue: the fans were not running, and the A/C still didn't work. My husband tested the original fan afterward, and it worked perfectly. The real issue is something else in the system that is preventing the fans from being triggered. When I picked up the car, I immediately told them the fans still weren't running, but the employee, Tiana (or Tina), with red and black hair, talked down to me. She dismissed my concerns, told me the fans were working, and insisted my original issue wasn't what they tested for, even though this was exactly the problem I came in with. Today, when I returned, she again gave me a dismissive attitude. They eventually issued a refund but still attempted to charge me a $57 store service fee, which I made clear I would not be paying because no effective service was provided that resolved my vehicle's issue. I had to deal with this for two full days, yesterday from 10 a.m. to 4:30 p.m. and today from 7 a.m. to noon, all while managing a toddler and an infant. For them to be so unprofessional and dismissive throughout this experience was completely unacceptable. The mistake was theirs, but the way I was treated was appalling. I will not be returning, and I cannot recommend them to anyone.

Legacy is the best in the Keaau/Hilo area!…read more After almost 3 hours of trying to get roadside help on a Sunday evening for a dead battery, and being turned down help from another tow truck driver driving by, as well as most other local towing companies either not answering their phones or being willing to help... Legacy came to our rescue! He was incredibly kind and provided safe, generous service. We definitely know who we're calling now next time we get into a pinch! Mahalo

Braddah was fast and cheaper then the rest with excellent service. When I need a tow calling them…read moreagain