Dr. Dailley has been my dentist for close to 10 years. As someone with complex dental needs, I was intimidated by different doctors after my childhood dentist retired, but Dr. Dailley's careful treatment plan, steady hand, and amazing staff helped inspire my confidence in his entire practice. I recommend him to everyone I know. He looks after each of his patients and I appreciate his thoughtful approach that keeps his patients' best interests in mind. read more

Dr. Dailley is on a different level as a dentist. We first discovered him because we were searching for help with a complex chronic condition my partner was suffering from. Dr. Dailley, aside from being an outstanding dentist, happens to be an expert in bacteria and various conditions they cause. When we met with him he sat with us both for 2 hours and patiently explained everything that was causing this issue and how we were going to fix it. His bedside manner was excellent and he has both a wide and deep understanding of his field. Immediately after applying his recommended treatments and prescriptions we both saw improvement and ultimately a cure. He was the first person to be able to assist with this issue. After that, we were sold on Dr. Dailley as a dentist. My partner went regularly for cleanings and a couple fillings and remarked that they were really easy and painless when Dr. Dailley did them. I myself went for cleanings and then several fillings. I am resistant to many common anesthetics, but Dr. Dailley patiently sat with me and even switched up my anesthetic and applied it multiple times to ensure I would not be in pain as he worked. He was always patient, understanding and never in a rush. Later, after discovering I had other health conditions, Dr. Dailley reached out to me through his office staff and spent an hour with me on the phone on his day off talking through what they meant for me and how to approach them from an oral health perspective, even telling me not to worry about certain procedures because they wouldn't necessarily help me and he didn't just want to take my money for no reason. In terms of his knowledge, skill and general humanity, I very highly recommend Dr. Dailley as a dentist. He is by far the best either of us ever saw. read more

I've seen Dr. Dailley twice now, and he has been professional, prompt, friendly, and explained everything very well. I've already recommended him to family! I'm actually totally not scared about this upcoming root canal because he explained it so well. read more

I used to love this practice and their staff including their super receptionist and office manager Julia. At first the new hygienist was very short with me and would give me all sorts of advice and sometimes criticism about my teeth and mouth which i thought was odd since she wasn't the dentist. I spoke to Dr Dailley about this who reassured me that she was very skilled so I kept coming. Then, when they switched staff, my credit card was billed multiple times without my permission (even after I asked them to stop automatically billing me without my consent first). I am so upset, in combination with a bad experience with me kids, that i switched practices. I also brought my kids there since they had their first dental appointments. Dr Dailley recommended that I bring the kids and that there is no difference from a pediatric dentist. The last few times (and they are only 3 and 4.5) did not go that well. The staff seemed impatient with them even though they are so young so I am switching them to a pediatric dentist with the hopes that it goes better. Overall, I think Dr Dailley is very skilled at what he does but I am very disappointed with the changes in this practice after 7-8 years of going there. read more

Staff is... not on point. can't get an appt down. took my IDs and almost lost them.... dentist is okay, but damn, get your staff trained... waste of time. read more

Highly, highly recommended. Dr. Dailley is wonderful - I've been coming to his office for years. Several weeks ago, I broke a tooth, and he placed a crown for me. I must say! - it looks EXACTLY like the surrounding teeth, and the crown is quite hard & durable .. he spent time matching the color, & carefully shaping the crown. It's astounding, how similar it is to my other teeth. Dr. Dailley's hygienists that I've had cleaning my teeth, Annie & Gloria, were also fantastic. Gentle, thorough, relaxed cleanings. His office staff is also quite good. The receptionist ( I can't remember her name, but she was a professional, knowledgeable gal with a piercing in her upper lip, in the center ) provided extraordinary service. She explained sections of my insurance program, & chatted with me prior to my appointment, easing my nerves. read more

Dr. Dailley does excellent work and he and all his staff are, without exception, competent and friendly. My dentist of 20 years retired recently and Dr. Dailley is a fine replacement. My wife also sees Dr. Dailley and is very satisfied with him and his staff. read more

Very knowledgeable and kind. I spent an hour with Dr Dailey and took me in details on how to fix my issue. I drove all the way from San Jose to see him. I am confident with Dr Dailey on my side my issue will be resolved. Finally I found a doctor that does not play the guessing game and tell me exactly what the causes are and how to fix them. Thank you ! read more

Great experience! Annie his hygienist is so gentle, and sweet! His front office staff were really helpful too! DR. Dailley was very informative, and went over all my options . Being a Dental Assistant myself, I know a great team when I see one! I highly recommend this practice, for all of your dental needs! read more

I and my family are were patients of Dr. Dailleys's office until June of 2017. My teenager age 15 got her Orthodontist done in Mexico by a licensed professional, when her cleaning appt came up I contacted Dr. Dailley's office and asked if they would still do my daughters cleaning because she now had braces and they were done out of state, they clearly told me that wouldn't be a problem that more now than ever she needed her cleaning done because of her braces. That morning before my daughters appt. i made sure that she brushed and flossed extra well before we left the house for her cleaning appt as any parent would. When we got to the Dental office i again looked in my daughters mouth to ensure her mouth was clean and everything was good and in place her braces/wire/brackets were perfectly fine and in place. My daughter was called in for her cleaning and half way through the cleaning one of the Receptionist/Finance/ Hygienist came out to the waiting area to speak to me to tell me she had an offer for me... she said if you like to make this easy on you she told me I can bill your insurance for other dental work for your daughter and Dr. Dailley can do her orthodontist work here, he will remove all the braces etc and replace everything to start over so that you aren't inconvenienced by having to take your daughter to Mexico so often for her appts. And you won't pay anything out of pocket. Long story short, I didn't agree to anything we went home to find out my daughters wire was cut and a bracket was missing, I called the office and she apologized and said she should have told me they had to cut the wire because it was loose and that they had the bracket there it had came loose, i reached out to Dr Dailley about what happened and the Fraud option that had been offered and he says that his office didn't do anything wrong and is now covering up for his employees.. ** Dr. Dailley my allegations are a fact! But I'll tell you what is absurd, that I have to pay out of pocket for a full set of braces for my daughter only because you refuse to take responsibility for your staff, but wait then again it's clear to me now that your team including yourself is on this, and that's why you you covered for your employee by saying she was just trying to help you out of the kindness of her heart.. by billing the insurance company for what that was never happened to pay for her braces done by you!?! Imagine that only the plan didn't fall through because after looking at my daughter you referred me out to a specialist.. and which even then your employee still told me she can right me a check for the amount if I went and got the amount, like I said I don't know how you benefit from this but what goes around ones around and god knows we couldn't afford this and my allegations are true. read more

I have been reluctant to write this review because I really like the doctors and hygienists in this office. What makes it a total failure in my opinion is the front desk service and it does matter for those who do not want to spend much time sorting out medical billing. Since Julia the wonderful office manager left I had to follow up with the front desk person after every visit to sort out billing errors. It was such a disaster that it finally pushed me away and I found a practice that can handle paperwork as well as dental work. I did not notice the problems right away, I was just surprised that the statements coming from the office were rather scarce in details. I started checking paperwork that Delta Dental sent out to match the charges with the billing statement and what I found out was troubling. It was not a single mistake, it was systemic for 3 years: If Delta Dental required additional payment my credit card was charged twice or double the amount. If Delta Dental required less payment, my credit card did not receive a credit, but it went straight to the office and was written off to the practice... I was so annoyed that I asked the receptionist to cancel her access to my credit card and opted to sign each cc receipt during my visits. I also arranged to pay with checks for the difference in estimate vs insurance charges (if it happens). However the result was even worse, the receptionist kept charging my credit card without authorization and kept depositing my checks as well. When I discovered that it took me months to get a refund. The receptionist claimed she could not do it with the software she uses (?). Finally after months I reached out to Dr. Dailley who wrote me a personal check. I left the practice. But even after that erroneous charges kept coming in. I am still sorting them out and as a final touch I recently found out that some letters from the office containing my personal information went to the wrong address... If you value your time and want to trust medical statements and bills coming from your dentist this office is not for you. Find an office where the front desk personnel is as experienced as the doctors who help you. read more

*Review updated as of 12/20 post-resolution with business owner. The following comes from the original text of review: I recently moved to the area and have visited twice; once for a routine cleaning and second to have my wisdom teeth extracted and a deep cleaning performed. Actual dental care was great; spectacular customer service, with qualified and efficient dental professionals serving you. Careful, patient, and kind dental hygiene specialists.. However, I inadvertently left my debit card at their office the date of my second (and last) appointment. I was called that they had my card in their possession; a staff member later informed me that she would send the card to my home along with a statement. When I received the statement and my card, it was debited an ADDITIONAL $500, on the date that THEIR DENTAL OFFICE HAD POSSESSION OF MY CARD, in an UNAUTHORIZED TRANSACTION for which no notice was provided, nor consent granted. No phone call informing me that they had reassessed a fee, no request to charge an additional amount, no apology about a discrepancy, and absolutely no authorization before charging my DEBIT account an additional $500 at their own liberty. I can only imagine this occurring to people with actual financial issues, including the ramifications of overdraft fees, etc. [_] I sent an email to the dental office requesting a fee estimate two weeks prior to the appointment, no response; called in personally, was quoted ~$180; was again quoted and charged ~$180 before leaving my appointment, yet they informed me after pointing out the discrepancy that "they did not know where the $180 figure came from but that the charge was incorrect so they fixed it." [_] I highly recommend that past customers, especially those using Health Savings Accounts or other similar benefits through employers, take a look at their balances for hidden charges that vary from the actual receipt which they signed. In my case, I have both receipts and voicemails from staff members both before and after the date of the charges indicating that I did not have possession (nor did i sign any paper authorizing the charge), thus proving the lack of consent to the charges assessed. Luckily, the difference was not extreme, but the fact that it was effectuated without my permission makes this instance, no matter how isolated, a deeply intolerable incident. *Follow up: the business refunded all charges incurred and amicably sent all x-rays to my personal email to be sent to the next dental practice I see. This was not necessary as services were received, but was a nice gesture and a very professional handling of the matter. I remove the allegations of systemic conduct from the original review because I realize I may have been too quick to judge, but I stand by the accuracy of the factual content of my experience. read more

HORRIBLE EXPERIENCE! Complete fraud. The receptionist, Diana, was completely incompetent. Dailley was unwelcoming. I came in to have my teeth examined in order to prepare for wisdom teeth extractions. Dailley asked me "what I needed him to do" as if I know what the procedures are. I assumed x-rays. Diana, all the while, was pushing me to buy their insurance because lit would be more affordable for me." She assumed just from looking at me, a young Black woman, that I needed financial assistance and couldn't give me a straight answer about pricing and kept mentioning how expensive dental care could be. I felt like someone was trying to sell me a car. When she saw that I was a Doctor, she asked me what kind of Doctor I was and said- "oh, so you are doing this work for good and not for money- I know psychologists don't get paid a lot." They had to complete x-rays twice because the assistant did it incorrectly. Daily charged me 400.00 out of pocket for what usually costs half that amount. He did not give me a full exam but spent, literally, maybe 2 minutes poking around my mouth. He also spent more time talking about insurance than my teeth. Needless to say, I found another doctor to perform my surgery- which Dailley offered to do despite not being a surgeon. There are many other dentists- there's a good chance that any other provider will be more professional, accommodating, culturally competent, and skilled. read more

Heavy handed. Not very gentle. His root canal was extremely painful. I later went to another dentist for another root canal- it was so relaxing I almost fell asleep on the dental chair. read more

I really wish I had read the reviews before coming here. I came here for a "cure" for my halitosis which I've suffered from for a long time with no reason as to why. I went to my normal dentist and asked for help only to be told that she didn't know what's wrong. On his website for the "cure," he lists one of the symptoms of BB as a foul taste in the mouth, but then when you get there, he tells you that that is not an indicator of BB and that even when you're cured that won't change. That's of course a lie. I asked my general dentist about that and she outright denied it. He charged me $1,200 for something that did not help at all. When I went in the second time, he tested my breath with the Halimeter and said that my readings were lower than his when they clearly were not. I had asked family members to smell my breath and they assured me that it hadn't improved. When I told him this, he basically said that I couldn't trust my family because they already knew I had a problem. What? Isn't that who I'm supposed to trust even more because they will be able to know if I'm better? He did not want to acknowledge AT ALL that his supposed "cure" hadn't helped me one bit - blaming everything on me. Then he told me that what was going on was that one of my salivary glands was damaged and that that's what was causing my dry mouth and in turn causing my BB. I tried to tell him that I didn't think it was that because I was having problems even before that and he very rudely said "would you let me finish." I have NEVER encountered such a rude and unprofessional dentist in my life. I wish I had never thrown $1,200 down the drain coming here. If you're looking for a cure for BB, PLEASE DO NOT COME HERE! He'll only take your money and not care if you're cured or not. My review is for the dentist Dailley, btw. read more

My husband and I have been coming here for a few years now. We love the office and the hygienists that we see are always awesome. Dr. Dailley is gentle and efficient with his work. But our favorite part of the office is how we always feel like we are treated as family and by our individual needs. I recommend this office to my friends and family. read more

My wife and I have been coming here for over five years, and we both love Dr. Dailley! He and his staff are friendly and professional. I never have to wait, and the care is exceptional. I would definitely recommend to friends and family. read more

LOVED my experience here! I've already been here twice: once for the removal of my wisdom teeth and another time to get my general teeth X-rays and cleaning. When I got my wisdom teeth removed- it wasn't painful at all and Dr Dailley was kind enough to answer my calls and stay in contact during my recovery period. Also, when I got my teeth cleaned- he gave me great tips on improving my dental hygiene. So professional and very kind! Definitely the best dentist I've been to! read more

best dentist ever. soup to nuts service, professionalism and care- Dr. Dailley has it all. I always feel in great hands and the times i've had an intense procedure, i've gotten a personal call later in the day checkin in on me and how i'm feeling. WHO DOES THAT? this guy... thanks dr d! read more

The entire staff is so kind & professional. I received a very thorough cleaning- possibly one of the best I've ever had. I didn't have any problems- just a routine exam to get established with a new dentist, and Dr. Dailley was great. Well worth the drive over to Berkeley. I can highly recommend this office! read more

I'll start off by saying the ENTIRE staff is really awesome. I was a new patient and was able to make a same day appointment. The receptionists were super profession and helpful. The hygienist was quick, knowledgeable and not too rough. This was literally the best dental cleaning I've ever had. And Dr. Dailley himself is AWESOME. He looked at my x-rays, deduced all problems I had and gave the solutions going forward all within a 15 minutes time span, the fastest I've ever seen a dentist. Overall, great service and highly recommended. read more

Love this dentist. So hard to find a good one. Have been going for the past 6 years. Knowledgeable, ethical, experienced. Kind and great staff read more

Great experience with Dr. Dailly and his team. I had cleanings, fillings, and a tissue graft done at his office and all were conducted quickly and comfortably. I appreciate they were conscientious and patient of my nervousness around needles. Would highly recommend. read more

Dr Dailley and his staff are top notch. I've had a root canal and repaired a chipped tooth with Dr. Dailley, and he always provided the right counsel and options for me to decide. Additionally, his staff is always helpful to accommodate my hectic schedule. Definitely recommend this office. read more

I was in need of a dentist so I could start my mission to a healthier and brighter smile. For years I had been putting it off because I have had plenty of bad experiences with many other Dentists. I received a flyer in the mail with an amazing first time patient deal, then i reviewed Yelp and decided to check it out since it had great reviews. I went in for the consultation with Dr. Dailley he was super friendly, gentle, and most importantly non judgmental. He was very kind while giving me the news about my dental issues. Very informative and took all concerns and questions seriously. ( I really appreciate when a physician fully explains treatments, processes, and timelines without rushing through). When I was finished, a wonderful woman at the the front Amy (I think? I feel bad because I tend to forget her name but she is freaking awesome, the whole staff is great but Amy seals the deal). Seeing as I don't have insurance, I was glad their office had financing options and payment plans with incredible discounts! Yes, seeing any dentist without insurance is costly. However with the options offered and the amazing staff it was worth the bill. Amy helped put things into prospective, the most important things will get done first and take it one step at a time. Oh yeah Dr. Dailley does not do un-necessary work if the tooth is not viable, no insurance scamming or hidden costs here! He and his staff truly put the patients first, they will save you money when they can. They also maximize time slots, got a full deep cleaning in one day, hygienist Renata (I believe is her name) amazing as well. (I hate when dentist make you come in by quadrants) I have scheduled quite a few appointments since my first initial visit. I am so thankful I finally found a great dentist with an amazing office staff. I still do get nervous, however I am no longer anxious and afraid to sit in his chair. (Trust me I had an insane fear the dentist was going to kill me, a grown person on the verge of tears while entering a dentist office) I would highly recommend this place for people who want affordable quality work done by people who genuinely care about you and your smile! =) read more

My experience with Dr. Dailley has been tremendous. I called Dr. Dailley early in the morning one day with a dental emergency as for the past three days I had been in immense pain and unable to do anything. Mr Dailley promptly picked up the phone at 6:30 AM, and was able to schedule me for an appointment that day at 12:30 PM. The short turn around in scheduling was terrific as I was in excruciating pain, so I was extremely thankful for this. For the actual operation that was done, Dr. Dailley performed 3 root canals because of an abcess below 3 teeth on my lower jaw. Root canals are extremely painful and not at all enjoyable, but with Dr. Dailley's thorough explanation of the cause/procedure, as well as his efficient usage of time, he was able to almost finish all three root canals in just under an hour and a half and prevent me from any more excruciating pain. Words can not describe how thankful I am to Dr. Dailley for performing this operation, as the pain prior to the operation was truly debilitating. In any case would highly recommend the truly terrific Dr. Dailley! read more

Dr. Dailley is a really competent dentist with vast experience that allows him to see things that a lot of other dentists would miss. He's got that rare skill to quickly put pieces together from your medical and dental history, and come up with a treatment plan to really create as healthy a mouth as you can have. He gives you the time that you need and doesn't rush you. In my case, he was able to diagnose a periodontal issue that various specialists had not even thought of over the past three years. In just two visits with Dr. Dailley, I had a much better idea of how I could improve my dental health. Though I had to travel from NJ, seeing him has been one of the most important "quality of life" improvement decisions I've made. read more

I have seen Dr. Dailley for some rather complex problems over the last couple of years and I was most impressed at his level of knowledge and his chairside manner with me. Dr. Dailley and his staff are extremely friendly and also very compassionate with their patients. Not only have I experienced this personally but I have also seen how Dr. Dailley and his staff interact with other patients in the office. I was a bit anxious regarding a root canal I had to have but everyone made me feel so comfortable that my worries kind of drifted away. The procedure itself was a piece of cake and I wondered why I was so worked up prior to my appointment. Dr. Dailley is so gentle that I rarely ever feel the anesthesia when I have to have it. One other thing I have found is that Dr. Dailley has a very broad level of expertise in dentistry that enables him to treat all of my needs without having to send me to a specialist. This is a great office if you are seeking a dentist who has a lot of expertise in all areas of dentistry and is also very gentle with his patients. read more