Service request was followed up on quickly. Driver was patient and courteous Was extremely happy with service and driver when I was in a stressful situation read more

Ever since my accident, antelope valley towing, has been very uncooperative. After the insurance company received the vehicle, Items in the vehicle were missing. They were very unhelpful, disrespectful and unprofessional after such an event. I never requested their assistance with a tow and my AAA was already called, so there was no reason for them to take my vehicle. After contacting them multiple times to try and retrieve my items, they were uncooperative and when I retrieved my items. Items were missing. Never use this service, they are thieves, they are liars, and they take advantage of people in a tough time. Horrible experience, 1/5. Will never use them again and will possibly be pursuing legal action. read more

AAA dispatched this tow service to assist me. The driver, Jonathan arrived in under 30 minutes. He was very kind. He answered my questions and concerns and advised me on how to proceed with my car problem. Thank you Jonathan! You made my experience go very smoothly. I appreciate you read more

I haven't used this company, but from a lack of trying!! I called AAA and set up a service call . My tracker said they'd be there in 15 mins but no show! Apparently they called and as most of us that have iPhones know, if it's not a known number the calls don't come through. They cancelled that call even with specific direction of where to go and where I'd be waiting. Second call was cancelled approximately 20 mins later. So I personally called the biz directly and asked why they keep cancelling my calls. I proceeded to give them the same instructions and they advised it would be 20 mins after pulling the AAA call again! He took all the instructions only to get a call from original driver 17 mins later to say he was just getting this ticket and has 2 calls ahead of me at that point it was damn near midnight and I had been waiting for a hour already I just cancelled the call but advised him I thought this was kinda $h!ty service. I know I know there was a bad accident on 14 earlier and I don't know if that's what had them drop my service calls but had I gotten the original update with the realistic timeline I would have made a decision to either wait 2.5 hours or cancel the call til morning and not have had the decision taken from me with lies and deceptions. Boo for faking me out!! read more

Lousy service and they lie about an ETA instead of being honest. Just say you are busy and we are no sure when the driver can get to you . Hope your satisfied with your annual dues you paid to AAA read more

Horrible service, the guy who answered the phone was making snarky and inappropriate comments.

This company is so rude and unprofessional. Your driver was driving out of control and came flying into the driveway of the shopping center. He almost side swiped me and I had to swerve hard to my right so I wouldn't get hit. I was laying on my horn and kept moving out of his way so he wouldn't ram me and he didn't care how he put me in "DANGER". He just kept going speeding off like he was more important then anyone else. I called your office to report him and they told me they did not give a "fuck" or a "shit" and hung up on me. This looks like a really professional Towing Company that I would never use or recommend. One day, your driver's will really hurt somebody and the company will definitely be sued for negligence. read more

Antelope Valley Towing - Tow Truck License Plate - Towing Near Me - Palmdale, California

They guys are shady. Left us stranded. They were dispatched by OnStar for our 2024 Escalade and didn't have the right equipment. Called me and asked me to sign a damage release waiver. I refused. But they showed up anyways. The driver asked me again to sign the DRW, which again I refused. The driver said he would check with his boss to bring the correct equipment, said "have a good night" and drove away. This closed my OnStar ticket. I had to call OnStar again. Lazy people. I called a friend who know a tow company. My new tow driver had the vehicle correctly equipped and towed tot eh dealer within two hours. Cost ~ $932.00 which is what was expected. Fina another company that values your business and safety. read more

Worst, they name whatever price they want and you have no choice but to pay. No transparency, totally live to steal from you.

The people Gave off racist vibes, left my car a mess finding my registration. Definitely don't recommend.

Another trash unprofessional towing company. Not worth the money not worth the time. Look else where for business listen to these reviews, trust me. Stay away. read more

The workers that were there were Very rude and unprofessional telling me am I going to shut my mouth while I was trying to explain something was cussing at me and wouldn't allow me to speak read more

THEY DO IDENTITY THEFT ! they are so unprofessional with their work and the response to their drives doing identity theft is "nothing" they don't do anything about it according to supervisor. they are taking peoples card information and identifications from inside owners vehicles the time of towing . this towing company needs to be investigated for identity theft read more

The driver (Mario) was so kind and provided an atmosphere where i felt safe. After doing an initial check he recommended that i call the mechanic to make sure they could fix the problem. He then helped me troubleshoot who could fix it. He saved me from needing a second tow. He recognized other basic needs and provided assistance. I will never forget his kindness. Thank you!!! read more

I paid 420 and I was supposed pay 160. My car was tow where i live in HOA and i got my family law enforment wrost service ever

This place is THE WORST! They are in with everyone that illegally tows cars and once they get your car they steal and go through everything in your car. I had so many missing things and important things stolen from my car while it sat in their lot for only 2 days! The guy that answers the phone is completely rude and unhelpful. They Charge whatever they want. it was $600 to get my car out that had only been there for 2 days and they were extremely difficult to work with once i got there. They claim they only take cash (which is shady itself) IF YOU CAN GO ANYWHERE ELSE BUT HERE HIGHLY DO NOT RECOMMEND! read more

Antelope valley towing also known as AV towing practices illegal towing of vehicles they tow from private property without having any signs posted on the property which is illegal the vehicle payment code states that you must have a sign on the property stating the name of the tow company and the name of the sheriff's department with the number at each entry of the private property They practice illegal towing and when the owner of the vehicle contacts them and tells them of the penal code law that has been broken by them they continue to keep the vehicle while charging fees for the vehicles release the manager name Adrian is very cocky and will lie to you about the charging of the fees instead of releasing a vehicle that has been illegally towed they double down on their illegal business practices and nine times out of 10 most people do not take them to court and sue them so they get away with profiting from stealing people's vehicles and selling them for monetary gain read more

Thought I would leave this alone but the fact that they didn't even attempt to show any care about me made me leave this review otherwise. My car was scraped by these guys on 20 April and left a huge, thick line across my left side bumper. They promised to find out who did it yet they never once attempted to reach out to me. Never met more irresponsible towing staff in my life and honestly they deserve to be shut down for what they've done to the other reviewers on this site. Hopefully the police will be able to go over there after what I've reported regarding them. read more

Antelope Valley Towing - Huge straight scrape across the bottom of my bumper from their side railing - Towing Near Me - Palmdale, California

Great service every time. Av tow has helped me many times. Thank you Av tow for helping me when I was locked out

Shady, shady, shady... these guys tried to illegally tow my truck on 4/10/2024 at 11:30pm from my designated leased parking spot ON PRIVATE PROPERTY because a John Doe called in a scam call. Beechwest townhomes is an HOA and is gated, without any further verification, the driver came in proceeded to tow my vehicle from its licensed spot disregarding CA LAW, California Code Vehicle Code - VEH DIVISION 11 - RULES OF THE ROAD CHAPTER 10 - Removal of Parked and Abandoned Vehicles ARTICLE 1 - Authority to Remove Vehicles Section 22658. This code basically states that there needs to be 48-96 hour tow notice and law enforcement notification of removal from PRIVATE PROPERTY. Now they're trying to say they have no record of the tow or call SMH. We have 3 eye witnesses and footage, we called the number that was right on the truck. AV towing night shift is trash, and unprofessional. If they were even adequate at their job, they would have followed these steps per CA law. I will be pursuing legal action if this matter doesn't get resolved, I lost a nights worth of sleep and days worth of work. P.s I have already found the business license through the California state secretary gov site and the owners info MR.Hurst and will be filing a complaint against his license so I hope Craig, the supervisor does his job before this goes further. read more

Great prompt service. Very friendly and helpful. I will recommend to friends and family. They were extremely careful with my car

My husband called me from work saying that the car had broke down and we had antelope valley towing tow it to Robertson Honda. The driver was extremely impatient with the car because of a linkage situation and just yanked it up onto the flatbed I'll find out later today if I have any tranny damage or not. And then it took me a total of 72 hours and three phone callsto get a receipt email to me because the driver did not give my husband one at the time of the tow . I would never send people to this business read more

All I have to say is Rude! Rude! Rude! I will NEVER USE this company again! Older guy, must have been the owner, was so unaccommodating and unhelpful! Wouldn't even look you in the eye! I had to call another company to come and do what they wouldn't and it was as simple as placing my vehicle in my property where I wanted it! Sad thing is Triple A contracts them! read more

My car was towed right out from under me! I was waiting for my Rx to be filled. 30min. I had my handicapped plaque up! I was upstairs with the windows open. Never heard ANYTHING! The building (I'm in a townhouse, rented). Nothing was left! Car just gone. I went into the office and they blamed this company! Someone is lying. It was the day before hand surgery with all my important and sensitive information in the front seat. My email was hacked recently. After having it for 30 years.(I'm not saying that they did anything. I'm just saying). Btw it cost me $280 to get my car less than an hour after towing. read more

I called wen my car was impounded and the guy said he couldn't tell me how much tow was nor storage n that he wasn't in office wtf u call that professional huh and that's why u work for av towing bunch of full blown retards. Wow smh read more

Go somewhere else. Guy who answered calls was rude. etiquette zero! Try calling this place so you know.

I did not feel welcome when I picked up my car that was towed overnight in a gated community due to HOA regulations Showed up at the site but waited for over half hour before getting help... the guy was very blunt & short tempered. I had to pay over $500 for a weekend storage for a 10 minutes tow job but felt like I am the one in the wrong... read more

These guys damaged my truck. Then bailed. They made sure to take the $200 drop fee. We came out to find their driver trying to turn my wheels by grabbing the front tires. Truck was parked very close to a wall and they attempted to tow it anyways. Shady company. Took 5 calls/emails for even a basic response from Raymond. They of course denied responsibility. read more

Worst experience ever. Told me I could pay with card for 2400 impound, got there told me it's cash only. . They will bleed you dry Terrible service. Only care for themselves. They are only there to profit over others misfortunes read more

I got a flat on the freeway recently, pulled over to the shoulder and called AAA. They routed me to these guys and someone called me immediately. He said AAA had said I was in a different city than the one I was in and I was able to confirm that for him. He also sent someone out to me who was already passing by. How convenient. Donald showed up within minutes and he proceeded to put on my spare tire while I kept a good eye on oncoming traffic. After he had the spare on he even offered to fill the flat up just to help me see what went wrong with it. He discovered that the nozzle was leaking. He showed up in around ten minutes and had me back on the road in less than ten minutes too. I couldn't believe how fast and efficient his service was! I just had to write a review so others can know this employee is a hard worker and risks his life on the freeway to help others in need. Thanks for the great service, Antelope Valley Towing! read more

I was on the freeway stopped at an accident today and the driver of one of these tow trucks was driving down the shoulder and instead of waiting or honking so people could move over, he tried to squeeze by and cracked my drivers side rear view mirror and then didn't even stop (hit and run is a crime). Driving is literally your job and you can't even do that????? read more

Antelope Valley Towing - Towing Near Me - Palmdale, California

Negative 1000 for this sucky business. This jerk answered and was so rude, he needs to be on attitude adjustment medication or retire and crawl in a hole. I asked if he would like to earn a $500 bill towing an Rv that is smaller than 99.5% of standard trucks on the road today. Jerk says "WE DON'T TOW RV's." I said "even if smaller than regular truck and chassis of 16 ft?" He SayS "WE DON'T TOW RV's" in the rudest voice you can imagine. Time for the extremely rude person to give it up and retire. We have enough to deal with in the state of our economy. We don't need more jerks telling us that our money isn't good enough because they have a shitty attitude. -15 for customer service, support and assistance. read more

my mom was stuck on the side of the highway. NEVER intentionally called this company to help her get out of the DITCH on the side of the highway. CHP was the one who called them to assist them with other drivers. However, their tow truck slid into my mom's car and created more damage and did not assist in anyway which led to more issues. The management of this company antelope Valley Tow told his driver to charge my mom $290 to help her out. She has AAA coming out to help her who she intentionally called for assistance. CHP addressed the driver there is no way he should be charging my mom, but he saying his boss is requesting that he charges her. I know how tow trucking companies go about situations like this and I know that he is upset because he's at a loss because one his driver hit my mom's car, two CHP is involved, three there's a CHP report, four he's at a loss for the time that he has been sitting out there stuck, five his mileage, and six your insurance rate just went up because of your diligent driver, so as you're reading this, whoever is the boss just know you are in the wrong. Have a wonderful day and try to avoid this management of this company. read more

Antelope Valley Towing - Towing Near Me - Palmdale, California

I requested a tow (through AAA) for my truck that broke down at 6:45pm Sunday night, I was given an estimate tow truck arrival of 8:05 pm at 8:15 pm I called for an update as I never received one via text message, they told me the call was canceled. I did not cancel and still needed a tow. Finally around 12:57am on Monday I was told that Antelope Valley Towing was assigned to my call but they claimed they were low staffed And would not be available or able to take the call until 9:00am Monday morning. So I was forced to sleep in my truck on the side of the road with no heat or blanket while temperature was in the 40s. After 54 years of membership with AAA I have never had an issue. Having to wait over 14 hrs in my truck is asinine! I will be making sure they loose their AAA account. read more

This is the worst towing business I have ever encountered. All their good reviews are fake, all their drivers are rude and lazy. Their drivers are so inexperienced and only want the easy jobs to do becausethey don't know what they are doing. I can not believe how awful it is to deal with this business. They should not be in business. They are horrible. Do not recommend at all read more

Dispatch guy is RUDE & not helpful. Called the wrong number to confirm arrival and yelled at me when I called checking ETA. read more

Just rude. I guess they are used to dealing with unruly people and they treat everyone the same.

If I could give this place negative stars I would. Bunch of scammers and cheats! They're the worst and get off on charging people an arm and a leg to get their cars back. Ridiculous! read more

They will tow stolen vehicles, wait a week to contact the owner, and refuse to waive fees even with a police report. Bunch of scammers and heartless employees there. read more

AV Towing has helped me numerous times through my AAA subscription. Always a quick response and friendly service. I highly recommend them for towing services for all of your vehicles! read more