I have used Wolverine Power Systems for eight years I now I believe and at all of my Michigan…read morehomes. I am editing this previous review and changing the 1 star to 3 stars. The manager called me, was up front and honest. We discussed the customer service issues and they made things right with appropriate credits and what sounds like changes in their processes to avoid poor customer service to loyal Wolverine Power Systems customers. Therefore I will continue to do business with them and update this review by removing the long detail and leave it at, I had an issue and they addressed it.

I used their on-line request for service twice in May 2026 with no response. I called their Zeeland…read morephone number on June 5, 2026. I was routed to VM and left a message. As of June 14 I have not received a response to this either.

Punctual and honest. Would highly recommend Nathan. I'm a dummy when it comes to electrical and…read moreNathan's explanations were thorough and enlightening.

Prompt response to inquiry; professional and conscientious; called to indicate estimate time of…read morearrival on day of service;

They went out of business, zero communication. Left several customers hanging. Signed up with a new…read morebusiness to maintain our Generac after several failed attempts to communicate with them and their corporate office. A few months later, they charged my credit card for the maintenance contract with zero communication first. Yesterday, they showed up on my property and removed the monitoring antenna while I was at work. They kindly left it on the porch. I can no longer recommend them. Buyer beware. Zero excuse for how this business handles its most valuable assets, the customers.

Install still not complete 6 months after deposit. You have to leave a message, they either call…read moreyou back weeks later or not at all. My install started the beginning of January, 2 months later I still can't use my generator. They provided a bad quote which resulted in multiple delays. Most people I talk to have gotten their project completed in 2-3 days.

Lou at PCM and his crew coordinated installing 2 electrical meter boxes at our 2 subdivision…read moreentrance signs. This involved the city of Troy and having the electrical buried under the residential streets to the cul-de-sacs, and hooking up to the DTE power pole. They did a great job, the meters and outlets look great.

On July 27th, 2011 I called PCM Electrical in Wixom on Beck and I had them put in a standby…read moregenerator. The man swore at me. I took the day off from work, so I said just put it in and get out of here. He never leveled the ground under the generator. He put it on plain dirt. I am getting ready to retire so I started checking out the manual and they said that is has to be on a pad for the generator or brick. Not on the dirt. I called him up this month (April 2019) and he said that the generator has a pad painted on the bottom when you buy it and I called up the manufacturer and they said that was not true. You have to buy it separately. So now he is refusing to help me. I would never use him again. He deserves an F. I counted on him to do this job well.

The thing about a hometown service is..they treat you like family. Our goal was to protect ours in…read morean emergency when needed. Having an Gererac whole house generator is an investment in that. VERY knowledgeable, kind, and respectful representatives. A big shout out to Christian and Matt for answering ALL of our questions and concerns. Dealing with this liocal owned company is HIGHLY RECOMMENDED.

February of 2025 my electric service. What failed was the electric box on the street that fed my…read morehome electric. My wife and I woke up to 62 degrees. No power. Called Edison they were there very quickly. Explained where the failure was and that it may take up to a week to repair. The edison rep then pointed at my generator and said "why didn't that kick in" . Nope the generator that I had paid Osborn to maintain was silent. We immediately called Osborn. The phone was answered by Osborn and I explained to the woman on the other end our power went out and our generator was showing red. She told me that's not good and i agreed and asked her to please send someone out. (they were the company I paid my yearly check-up fee to!). I was shocked when she told me first opening was 8 Days away. I explained again that my power was out and I was a customer of the company yearly check-up. And that Osborn had just been there 6 months prior and declared all is well....AND MY GENERATOR IS NOT WORKING AND SHOWING A RED LIGHT!!!!! And she responded very calmly so do you want the appointment in 8 days. Nothing sooner. Thank god the Edison supervisor was still outside. When I told him Osborn will not be here for 8 days he sent a small suitcase size generator. It took Edison 4 Days. So on day 8 Osborn did show...but my wife and I did receive a call at about 10am (we had an 8 to 12 window) they were running late because Osborn had a customer with an emergency ahead of us!?!!?? you just can't make this up. Osborn did show about 4 p.m. Osborn did get the generator green light back on...for 4 days. Light went red again in 4 days. Did not call Osborn back. Called another company they came out same day fixed the problem been fine since. Surprised Osborn couldn't fix problem ...said so. So fast forward to September 2025. What appeared in my in box on my computer A BILL FOR $270. For service rendered February 2025. This really got my goat. A bill for $270 for sending a serviceman to my home to do nothing or better yet to fix something that they didn't fix 6 months earlier. Went to there home office on Buno Rd. to express my opinion and to tell them how much I disagreed with their billing practices. Without batting an eye bill went from $270 to$135. So if you are or do do business with Osborn I would take steps to protect yourself from the type of charges my wife and I incurred those days last winter. Such as if you are a member of their yearly service plan if something goes wrong and your red light comes on they will get there much, much sooner than the 8 days it took them to get to my wife and I. And not for a charge of $270. In all honesty my wife and I did pay the $135. It was either that or red mark on our credit rating.

Gen Pro LLC is a fantastic generator service company. As an owner-owned business, they ensure…read moretop-quality service and professionalism from their highly skilled technicians. During this recent ice storm, Gen Pro got my generator up and running, and kept me informed throughout the process. They showed up when needed even though it was late in the evening. I highly recommend them for all your generator needs.

I had a Kohler whole house generator and auto transfer switch installed by Shawn and his team…read more They are truly professionals and treated my house like it was their own. They even swept up after themselves when they were done. I mentioned to Shawn about not leaving the doors open to keep the cat from running out and he incorporated my concerns into his kick off huddle with his team before they started. It's worth noting that I previously had a Lowes contractor give me a price for a generator install. Not only did the local Lowes contractor tell some fibs about what was required because of the Michigan Building Code (which I rebutted because I know the code and I offered a copy for him to show me the section right on the spot ) I was offered a lesser quality Generac generator (even after I told him I wanted Kohler) and a small limited circuit manual transfer switch. Nevertheless I sent him on his way and called Shawn. I have never looked back. Not only was Shawn's price reasonable he was lower than the other contractor and I got what I wanted to which was a Koehler generator and whole house automatic transfer switch so I didn't have to pick and choose what I wanted on the panel I am a contractor so I know the system. I highly recommend you call gen pro and talk with Shawn