I'm really disappointed with my experience with Becca's mobile cat grooming service…read more
We originally had her groom two of our cats, and while she did an OK job, I felt $100 per cat was a little pricey for the work performed. However, I wanted to give her the benefit of the doubt, so I recommended her to my son and daughter, who have two cats living with us that were desperately in need of a good bath and brush-out.
We scheduled an appointment for today Monday, October 19, at 11 AM. By 11:15, she still hadn't arrived, so I texted to ask if she was coming. She responded that she needed to finish something she was working on and would be on her way. She didn't arrive until 12:40 PM, almost two hours late.
The first cat had some matting and really needed extra attention. After only about 15-20 minutes, she texted that he was done. She mentioned he was afraid of the blow dryer, which I completely understand. However, I specifically asked whether she had thoroughly brushed him out because that was one of our biggest concerns. She assured me she had.
The second cat is extremely fluffy, and I again emphasized how important it was to remove as much loose hair as possible. She assured me he had been brushed, but once again, the entire grooming took only about 20 minutes.
When the cats came back inside, they were still wet, and it was obvious they hadn't been properly brushed out. I grabbed our own brush and started brushing the fluffy cat myself. The amount of hair coming off him was ridiculous! I even sent Becca a picture of the hair I collected after just a few strokes. Her response was that she "must have missed a spot." Unfortunately, it wasn't just a spot. It seemed like she missed the entire cat!
From what I could tell, the grooming consisted of putting the cats in a sling, quickly washing and rinsing them, clipping their nails, and calling it done. There was very little evidence of an actual brush-out, which was the main reason we hired her.
At $100 per cat, I expect more than a quick bath and nail trim. I understand that cats can be difficult to groom and that some won't tolerate a blow dryer, but that should be communicated honestly, especially when you're charging for a full grooming service.
I also couldn't help but feel like she was rushing through the appointment to get back to whatever had delayed her in the first place.
I reached out and expressed how disappointed I was, and to her credit, she did refund $100 of the $200 we paid. I appreciate that gesture, but it doesn't change the experience.
I'm honestly just super bummed. I wanted to support a mobile groomer and even recommended her to my family. Unfortunately, for the amount of time and effort spent on each cat, we could have done a much better job ourselves at home.
I don't mind paying good money for good service, but $100 per cat should come with $100 worth of grooming. This experience definitely fell short.