We had the BEST experience shopping at Ann Taylor located inside the Arden Fair mall. Maria and Rosa who were both working the morning Saturday shift today were absolutely AMAZING! I don't often write reviews, but when retail store reps go above and beyond to assist you, then I'm going to take the time to write a review. Maria asked us when we walked in what we were shopping for, and we let her know we were shopping for my daughters first professional suit. My daughter is 20. She attends SDSU, and has interviews lined up for internships this summer. She wants to look professional because her field of study is professional. My daughter is petite, thin and a little curvy unlike her mom who is short, and a lot curvier. I knew Ann Taylor was the store to go too, as they have the BEST selection of suits and professional attire for women of all body types. My daughter found a few items that she can change up to give her a selection of cute suit styles. But more importantly the "experience" of shopping for clothes you don't often shop for at 20 was the best experience for her. As a woman I understand how hard it is for women to get these critical roles for their careers, so I was so happy to be part of it. There was a couple from Reno there, who were having the best experience too. The husband was impressed with Maria who was picking out clothes for his wife to try on... he said and I quote "she's wonderful"! If you want to have a good experience it may be worth it to call the store ahead of time and see if Maria is working, she won't let you down. Rosa another rep was working the register to ensure people were being serviced two-fold! I believe they were the only two reps in the store, and they were handling it like the pros they are. The store was clean, they have a great selection of suits, and we went for the suit sale! Women, treat yourself, a good suit for interviews may land you the job! read more

Great quality and attentive service!! I love shopping at Ann Taylor for all my suits and formal office wear. The quality and styles are consistently excellent, and I always feel confident in what I purchase. For tops and shirts, I wish there was more variety with fewer pieces featuring large, overwhelming prints. The service here is great and the staff is attentive and helpful. Ann Taylor is one of the premium stores for workwear, and most of the suit sets range from about $300 to $400. If I really love something, I usually buy it right away rather than waiting for a sale, since my size might not be available later. I have always enjoyed my shopping experience here and would recommend this location to anyone looking for polished, professional pieces. read more

Last visit there was a bit sad, no one greeted me as I entered like how they used to, prices are expensive despite their 30% discount and their styles are a bit outdated. Not much selection. Sorely disappointed! read more

Fantastic shopping experience from start to finish! I requested a few versatile pieces to dress up or down, and the staff was incredibly helpful, showing me a great selection of skirts, blouses, and accessories. The quality of the clothes is absolutely stunning--well-made with beautiful fabrics that feel luxurious. I also felt the pricing was very fair, given the high-quality materials and design. This store has certainly earned my loyalty, and I'll definitely be returning soon! read more

Love, love, love this location! The styling help from the manager and staff (Maria, Vyvyan, Lisa, Laura and Shay) has helped me expand my fashionista vibes and they are all professional, personable, and fun to work with. They also have endless patience for those of us who are unsure of how a style works on our body type. And their suggestions are right on the mark. I usually hate shopping and even have groceries delivered, but coming here is worth the trip. Give them a try! read more

I will never shop at Ann Taylor again due to their poor customer service. I purchase a pair of jeans online (it never said final sale when I purchased them nor did it say final sale on my emailed receipt). I tried returning them to the Ann Taylor store in Arden Fair Mall in Sacramento, CA, and the rude sales associate said it was past the 30 day return limit. (I was 6 days over the date). No where on my receipt did it say I only had 30 days to return. She refused to give me store credit and refused to take back the jeans or exchange them. They had the exact same jeans for $10 more on their sale rack! She was extremely rude, told me to call the online number and that they would charge me $10 to ship the item back. I've never come across such a rude sales associate before. Will not be shopping at Ann Taylor again, not any of its affiliates such as the Loft or their outlet stores. read more

Rosa G was incredibly helpful today. Great sale today too Wish I didn't have to travel so far to shop at Ann Taylor. read more

I came in with my grandmother on the 4th of July so she could grab an outfit for the barbecue later on. We were welcomed and service by your wonderful manager Jose. He helped my grandmother find an outfit and was extremely helpful. He made her feel comfortable in what she picked out. Unfortunately, when checking out he was yelled at and mistreated by a horrible girl and her bf, but from what I saw he was very positive and very professional. After they left he apologized for the scene that occurred and continued on with a smile. I will definitely be coming back with my grandmother for other occasions. Thank you Jose! read more

I had a great experience buying some clothes for work. They had a good range of sizes, and the staff was very helpful in helping me pick things out to assisting in the fitting room to grab other sizes. They took the time to explain different styles. I wish they had a location in Roseville. We made the trip to Arden just to go to Ann Taylor. read more

As others have noted: the worst customer service ever. They turned an online purchase to pick up in store into an exercise in abuse. This was an impulse buy for fun after I was notified of a sale. It is almost as if my purchase wasn't worth their time and attention as it was just a 50% off scarf and matching socks. Yes, matching socks. I was buying it for the fun of showing people my matched set (and because the scarf was beautiful). They turned my purchase into an ordeal. An Ann Taylor suit, vest and matching shirt/s hangs in my closet as a treasured possession. They may have ruined my pleasure in this outfit forever. This is a higher end clothing store. They can't provide customer service? And this is the only store in the entire Sacramento area. Shame on corporate for allowing this dysfunction to go on for years as demonstrated by the reviews here. I will never visit here again. read more

I went here to do an online pick up for my aunt. I was expecting it to be a long wait considering it was the Saturday of Black Friday weekend, but surprisingly, it went smoothly. I didn't have to wait in the long line, because an associate in the front was able to assist me. Although, she was in training and it took her some time to figure how to locate and use the electronic device to sign off for the pick up, it was understandable and she was very helpful. The store was organized and clean. I would go back to shop here for myself if I wanted professional attires. read more

Shout out to Ashley and Rosa! I had an interview and needed some extra help/suggestions. Both of them were so amazing, patient, and kind. I HATE the Loft by Galleria--they fat shamed me and are a bunch of snobs! Ann Taylor at Arden was such a breath of fresh air--everyone that works there makes you feel welcome. And help boost your confidence :) Needless to say--I got the job! Ashley and Rosa were fantastic! read more

Terrible customer service by Jose. I came in for a price adjustment/reduction he stated I had to have the items present. I came back the next day and he declined my request because the tags were not attached. I do not understand why he was so rude, passive aggressive, and unkind. Another sales associate overhead the interaction and told him it was okay to proceed. He claimed he was one of the managers but he did not know the correct store policy. He was so happy to decline my request he smiled and said it so happily that he could not help me. I see the reviews on this store and understand that this is not just a one time thing with horrible customer service. Ann Taylor associates please do better if you don't like your job then get a new one. If you don't want to work on 4th of July maybe you should change careers and get out of retail. read more

This is one of my favorite places to shop. I always find the most amazing work clothes here. I also have a credit card account with Anne Taylor as well and use it often. Every time I am always greeted by the nicest and most helpfull sales associates. They are always there for you making many recommendations and. getting me any new sizes that I need from the dressing room. If I ever need a sevond opinion or someone to grab me a different top/ pair of shoes to try on or different style all together, they are always there. The store is always so clean and organized. I do wear a size double zero pettite and they actually carry my size as well. This is super rare. Shopping at this place has been a game changer in the way I wear work clothes. I've gotten better jobs beacuse i look more professional at interviews and I'm always getting compliments on how great I look when I wear their clothes. Thanks guys. read more

Ann Taylor - Women's Clothing Near Me - Sacramento, California

Do not bring your online returns here. Find a different Ann Taylor store. Yes, the sales associates are particularly obnoxious at this store - they find a way to make polished Ann Taylor clothes look trashy, and they're more interested in talking trash than helping. But, the kicker is: they will not refund an online purchase of over $100 - this particular store's policy (I have never had Roseville or Downtown Plaza do this). Instead they will mail it back to the online warehouse for you, and you wait for them to credit your account. Initially, this seemed odd, but was no problem. The sales lady assured me that they pay the shipping back and that my account would be credited in 3 business days. Works for me. However, 10 days later, it was still not credited. I called the company, and they were very confused as to why the store wouldn't just return the merchandise and process the credit - they confirmed they had received my return, but returning it to them takes 3 weeks to process my $200 credit. Why did the lady tell me it would be done in 3 days? More importantly, why does this location have a rogue return policy? Skip this place. read more

I have never been so appalled by retail service EVER until today, especially considering how loyal a customer I am here. I came in to return an unworn skirt, tags intact and all. I received a phone call midway through the return, but the cashier said she refused to complete the rest of my return until I ended the call. That was the first time anyone has asked me to do that, so I put it down and asked why? She told me that I owed her my full attention when requesting her assistance. And even after I explained it was simply a change of heart, for an unworn skirt with tags that I wanted a full refund on, she insisted I end my call. Confused. Give me my money back, where the heck does it say on the return policy on the receipt that I cannot be on a phone call while returning a skirt after I give you my credit card, the receipt, a reason for return, and an unworn article of clothing. She continued with the return as soon as I repeated politely it was unworn and unwated, so I picked up my phone, and when I did she paused and told me again that she would wait until I finished. SERIOUSLY? Unacceptable. I hate you Ann Taylor. I complied only so I could get my money back. To this day, I have no more interest in shopping at this location. Please do the same to boycott the horrible service at this location. read more

I had the opportunity to visit for the first time this store at Arden Fair. I was not impressed by the level of customer service. We were not greeted by anyone when we walked in, the store was not busy at all and there were 3 associates working last night 2 female and one male. We were not approached, We were not asked if we wanted to start a dressing room or if there was something special we were looking for. Not friendly, and seemed to share some private joke between the three of them that was very unprofessional. They seemed uninvolved in customers with no interaction smiles or assistance of any type. My friend and I both work for AT and were completely shocked by the staffs attitudes and demeanor, the company stresses building relationships with customers but none of that was evident by this the staff. It's costs nothing to smile and be friendly. I would be interested to know if that store is thriving? read more

I used to buy a lot clothes from this store ! Unfortunately I won't anymore the customers service it's terrible especially one lady she's from Venezuela she feel like she's the Queen in the store it's to bad she had very bad attitude especially with Latino people!! I hope the manager this place in Arden try to do something about that the clothes over there it's beautiful but I will back there until she's lady from Venezuela it's gone !! Muerta de hambre llegan a Colombia a quitar los empleos y la comida de la gente ‍ bad people read more

This place is a costumer service joke. I came in two girls looked right at me and rolled their eyes at me like they've seen an enemy or something. They were incapable of saying a hello even and ignored me the whole time I was there. This was t the first time either I've been before where I needed to get a cute top I saw and even then they barely spoke to me. Apparently jeans is unacceptable attire in this place. Cute clothes in this store are pointless with the rude children they hired to work here. Just because I've had a long day at work and wanna be in my casuals at the mall shopping doesn't mean you get to be rude. This place is the definition of judging a book by its cover. Snooty teenagers with their fake lashes run this place like its high school. I don't have time for your mean girl shet. I'll shop else where. Get it together Ann Taylor. read more

I love this Ann Taylor store, especially Jennifer who is an amazing stylist! She is always helpful, patient, and has a great sense of style. Yesterday she brought me almost the whole store to try on, was honest with feedback and even though I had gained weight she made me feel like a million bucks! I read all of these opinions about having to dress up to go in there and honestly I had on workout clothes and everyone was sweet and friendly. They are always good to me there and I love how I can just say "Dress me" and they do! I think they are awesome so give them a chance to help you out! read more

I absolutely love Ann Taylor clothes but I really hate their customer service at this store! I've never seen such unprofessional employees & specifically such an unprofessional manager. The customer service the managers provide is not acceptable. Maybe the store associates along with the managers should visit other stores to get some experience & to get trained how they must assist their customers. Another point: It's funny how if I come to the store all dressed up, looking fancy then I get their attention and some assistance but if I just stop by the store after an evening walk, gym not looking "rich" then nobody pays attention to you at all. I really wish there was another Ann Taylor store in the Sacramento Area!!! read more

I agree with most of these reviews. The customer service is unacceptable. I noticed the difference in attitude when I go straight to AT after work in my professional working clothes and when I go in on my days off in my casual wear. Not even a greeting! Instead I get a look. You know that look like I shouldn't be in this store. I'm a white collar professional but that shouldn't even matter. I'm going to start either purchasing online or stick with Banana Republic and Nordstrom. It's too much of a hassle to have to deal with this kind of customer service. read more

Now that I am in my 30's (early 30's thank you) I find myself staying away from stores like Pacsun, Forever 21 and Abercrombie and being drawn towards stores like Ann Taylor, LOFT and Nordstrom Rack. I absolutely love Ann Taylor! My favorite store is LOFT which is a sister store to Ann Taylor and I shop there for all my comfy basics. I shop at Ann Taylor for my comfy basics as well, but they are fancier/more expensive so I find myself looking for clothes I can wear to work as well. The store is large and I was helped in the dressing room by a nice associate. Most of the associates ignored me when I was walking around the store because I understand I'm not really their target demographic, but I didn't mind because I don't usually liked to be spoken to when shopping anyways. I ended up purchasing a salmon pink half sleeve cardigan which I get compliments on everyday I wear it to work. It was pricey, but of great quality so I can tell it'll last me awhile. I've also been kicking myself about a striped sweater I didn't purchase and now it's not available! Boo. I don't fit into any of their pants or jeans (too tall/thin) but I do enjoy their skirts and sweaters/tops. Their sizes also seem to run a tad on the large size so I almost always size down. They are always having a sale, so I try and stop by when they are running 40/50% off because it seems to happen every few weeks. read more

Most of the tops are too short for tall girls like myself but the skirts and dresses are true to size. I bought a coat on clearance and the sales associate was telling me she had wanted to purchase the same style in magenta but there was only a size 4 and it was way too big on her. POOR, POOR HER. read more

When I use to work downtown Sacramento, the Ann Taylor there was my location of direct deposit. Any leftover monies from my wardrobe fund should have been diverted into the Ann Taylor Funds since most of my clothing revolved around their classic pieces. Arden Mall plays host to this symbiotic relationship with some of my fave stores in one location, this one is no exception in that it carries most of the clothing and styles geared to my classic taste in work clothing. Most of the clothing here is geared toward the working woman, paying heed to the more conservative styles required for specific field of employment. I've purchased several rayon v-neck shirts here for around $29.99 and a fabulous dark brown tweed skirt, A-line, that fell slightly below the knees, priced to wear at $39.99. Great petites selection as well, but I was disappointed in their customer service and snootiness. They welcomed other well dressed patrons but ignored me when I walked in with jeans and an AT top. The nerve. read more

What a shady Ann Taylor store... or at least one of their employees is. I mainly shop AT online out of convenience and because they don't carry much petite styles in store. I've done an online return here before without any hassle, so I found it odd that when doing a return of two blouses (totaling less than $100), the lady that took my return said they would mail it back to AT for me. If I wanted to mail it back, I would do it myself, thus the reason why I came in store to do the return. She assured me that I wasn't going to get charged any fees and that the return would be processed back onto my card within 10 business days. Ok, whatever, maybe it was a new policy I thought. About a week later, I get an email from AT saying they've received my return. They only credited me back the price of one blouse, minus a $7.95 shipping fee. I call AT inquiring them about the missing item from my return and why I was charged a shipping fee when I was told in store not to worry about it. A claim was filed and it turns out the Arden store only sent them 1 out of 2 items of my return. Who knows where the other blouse went, but I can make a pretty good guess. Although it took a while, AT did refund me back the shipping fee and the missing blouse. Avoid doing online returns at this AT location. If you do online returns here, insist on having them process the return in front of you, return receipt and all. Don't let them mail it back to AT for you unless you're willing to risk the possibility of items mysteriously disappearing during the process. read more

I was on my weekend causal clothes while shopping in Ann Taylor today. I am sure they saw me but not even one sale person greeted me. The clothes that i was wearing were causal but they are expensive... then I thought I must not be their target customer, the labeled me as someone wasted their time and won't be able to afford anything in the store. Too bad that I won't be going back either. The sale person dressed more like going to club than working. read more

Let me start with the good, I really like some of the attendants there especially the one that helps out in the fitting rooms and the one that assists in finding you the size of your liking. They're very helpful. The cashiers? The cashiers are so snooty! It seems like they judge you by your ethnicity or your outfit. I'm not sure which one. Nevertheless, they are discriminatory with how they provide service. In addition, they are so sluggish at ringing people up. It would have been understandable if the reason to their snail pace was because they were paying more attention to the person they were ringing up but they were talking to each other instead! Customer service at its worst! read more

This location is great! Walked in 20 minutes before closing time and the manager Maria helped me to pick out an outfit for a last minute event I have tomorrow. I needed a nice professional outfit, and I got it. I have been to this location several times and have gotten consistent excellent customer service. I definitely recommend this location to anyone. They are so great especially if you need help picking out an outfit. Reading the reviews below, I am astonished to hear this. I am an Ann Taylor Card holder and have always received great service from this location. I consider this a high end store and even when I'm not looking my best (tshirt and jeans) I always get above and beyond service. Whatever this location is doing is great and it keeps bringing me and gal friends in! read more

Love Ann Taylor, and especially the customer service. Viviana and Sandra went beyond what I excepted. The other night I came in to the store at 8:45 PM, I apologize and told them I'm sorry for the last minute shopping. I told them my son was graduating the next day and I want to buy a new blouse. They told me to take my time and they totally understand. They were helpful, personable, friendly and patient. They provided excellent customer service. I was very happy with their customer service and I give them 5+ stars! Thank you again, Ann Taylor, Viviana and Sandra! read more

I was just in there today with my hair up in my work out clothes not looking fancy just doing my shopping before my Hawaii trip and the lady was not nice their customer service is horrible didn't take my clothes to the dressing room didn't ask if I need different sizes and since I only bought one thing I needed which I would of spent more money in their store if I felt welcome! She rushed me out of the store even checking out. Lady my purse probably cost more then u make working in the store so treat people nicely! I will never go there again! read more

Please come here if poor customer service and attitudes are what you're looking for! The staff at the desk is rude and has no interest in helping their customers. Added bonus- if you're not dressed "well" they have no interest in taking your money either. read more

I love shopping this store. Customer service is always great. Recently i bought a blouse and skirt, but I returned blouse and changed the skirt's size. Unfortunately, the girl, who was working on the cashier, did not complete my return and I didn't even noticed until I pay my bill. Of course i had already lost the receipt. Anyway I called Community Bank and tried to fix unadjusted amount on my account. Lol, the community bank's customer service representative advised me that I should keep my receipt and how she is great to keep all her shopping receipts instead of helping to correct the amount or adjust my balance. That was very annoying. Anyway, I decided to talk to Store manager instead of dealing with that Community Bank. I went to the Ann Taylor at the Arden Mall. The store manager is very patient and very nice, and she helped me to fix my balance on my account. Thank you. read more

Terrible customer service here. I think the staff would benefit a great deal from employee/customer relations trainings. It's unfortunate that these staff members are a direct reflection of the business - ultimately causing the business to lose money. read more

Return Policy stinks about the 30-Day policy. I'm trying to shop early for Christmas because I don't like the holiday rush.This policy should be changed to 60 days around the holidays. It gives people time to return/exchange their gift for whatever reason. read more

I LOVE Ann Taylor clothes... but I had never been able to afford it in the past. The previous set up of the Arden Mall store was very old-lady like (sorry, ladies who liked it), but it was recently remodeled to be more "chic" and boutiquey. It is definitely a more fun environment that makes it more welcoming to check out clothes. The employees, however, are a different story. In the past, the Associates were older ladies and would look down at me. I'm short, but I also look young, and I'm thinking that might be why, but really? Attitude is NOT the way to make a sale. I went in after the remodel and it seems like the Associates are a whole new group... younger, fresher faces... but instead of attitude, replace it with overly plastic smiles and high pitched fake cheery voices, and instead of ignoring me, they are overly pushy. There is the occasional helpful new girl, but the others are snooty and pushy. One customer came in and the woman at the counter asked why she didn't get the skirt. The customer, obviously annoyed, told her curtly it didn't fit and it was clearly not a petite that was grabbed for her. The girl at the counter tried pushing it again, as if it would fit after a second try. I was there to return clothes: I had purchased a bunch for my mom who does not have the time to shop, and was returning the ones that didn't work. The woman at the counter asked what was wrong with the clothes. I told her nothing was wrong, they just simply didn't fit. She looked at me, blinked, then proceeded with the returns. She analyzed every article, telling me what was a great deal and whatnot, but it didn't matter! They DIDN'T FIT! She kept trying to get me to get other items, but there was nothing else that worked. She came across an item that was "final sale" and looked at it and then me and said "we can't take this, no, we can't take this. This was final sale. No. We can't take it back." No one told me that it would not be returnable, but fine. Give it back then. I wasn't trying to pull one on the store, whatever. She took the last shirt and there was make up on the collar. "Oh, no, we can't take this. No. This has make-up on this. Look, look here, we can't take this" and called over another associate. She looked at it and and rubbed at it and added, "yes, we can't. See, here, there's make-up. We can't take this back." Really? I know for sure the make-up was not from me or my mom, so it was likely there before I purchased it. I know, it's my bad for not thoroughly checking the collars before buying the shirt off of the rack, but the fact that they were blaming me for soiling their article of clothing and not taking it back was really irritating. Anyway... the return of 7 or so articles of clothing took 20 minutes, and I felt like I had been berated by an angry parent by the end of it. Definitely not a pleasant experience. read more

This store has the worst employees ever . No one ever greets you or helps you with anything . The loft had better service than this .

I love this store. I have been in several times over the years and have always found the service consistent. The clothes can be on the pricey side at times, but they do Jane good sales, and decent basics that fit most wardrobes. read more

Until lately, I would have given AT an 5 star review. It's not a particulalry large shop so much of the items online are not in store. Regardless, I am obsessed with their clothes; I especially love their dresses. I am their target demographic: a white collar professional, mid-career. However my main reason for knocking a star off is major staff turnover. Don't get me wrong, I know this is a mall job but they have replaced many of the mature and seasoned workers with young teeny-boppers. These little girls have no clue how to pull clothes for a business professional look. If I wasn't such a stickler for fit, I would switch to ordering everything online. Also, if you have never shopped here before, be prepared for MAJOR vanity sizing. You will undoubtably size down in most items. read more

I stopped shopping at AT about 12 years ago when I had a bad experience with this location's customer service. However, recently I ventured in there again to see if things had changed. And, boy have they changed for the better! The clothing quality is as good as always, but the folks that work there are helpful and courteous. Maria, the manager, is especially accommodating and knowledgeable. If it hadn't been for Maria, I would not have returned to AT as a customer. I only shop at two stores...AT and Nordis, and for the same reasons: good product and EXCELLENT customer service! read more