Unfortunately to have to be here but grateful that they are here. Our newest rescue was at a dog event when she suddenly became limp and lost control of her bowels. We rushed her in and she was immediately taken back. $1800 to start the evaluation - not sure if that is the normal starting bill but for an emergency you have to expect an expense. We were escorted to a room where we met with the vet. She was very nice and explained everything to us. Seams our dog may be allergic to fire ants and was having an anaphylactic reaction. They went over the full treatment plan and the cost. Payed the next cost and got to visit before she stayed overnight. Thank you all for saving our baby. read more

See all

Hell no!! They won't do anything unless you have payment!! Meanwhile you're waiting on someone to help make payment your dog lies dying.. this place needs to be sued for negligence, we had payment on the way!! What a joke this place is!! DO NOT BRING Your animal here if you want life saving help!! read more

I think it's a rip off they take your money first and then you get to find what was going on, was told he was bleeding internally and he wouldn't make it till tomorrow so they suggested uthinize and I I wish I waited to get him to his regular Vet but it was Sunday and I felt scared he would die overnight,l would not recommend to anyone I heard a new emergency Animal clinic in Palm Coast is getting good reviews read more

This horrible place was recommended! NO DO NOT GO!!! All they cared about was the $$$$$$$$$$ They told us a chihuahua x-ray of her teny tiny leg was $550.00. We paid it because we thought she may have a fracture. Then they wanted to do blood work??? For a fall????? Then they wanted to tell us what to feed her??? I just want to know about her leg ( she jumped off the sofa to a tile floor and hurt herself). It is apparent this place is about one thing the $$$$$$$$$. Then they sad noone could read the x-ray util tomorrow! OMG AVOID this place like the plague! read more

We brought our dog in with an apparently sprained foot. The folks were very nice, obviously caring about animals. We waited maybe 45 min for the vet to finish stitches on a cut dog... I have no problem with that. We are, after all, looking for after hours care and so is anyone else who has a pet problem late at night. They examined our pet and gave us two meds to give her plus som good advice on care. The bill was 140 and the last time we took a pet in to a similar hospital the bill was more than twice this. So I'm also pleased with their pricing. Overall it was a great experience. The folks are kind, efficient, and competent. read more

Although I am not a fan of any ER be it for myself or my pet. But, I am glad to say that the experience I had this past weekend did end in a somewhat positive. Ben our cat was not feeling good since Thursday. We attempted to get him into his vet, but they were closed Friday. We took Ben to this ER on Sunday. We were promptly greeted by a kind and professional young woman. She gathered all info needed and had us fill out info (address, pets info as well). During this time two urgent situations occurred. Two different family's with dogs that were needing treatment asap. We had no problem waiting. It's an ER and sometimes these things happen. Please note Ben, was taken back fairly quickly. Going into this we thought he may have a UTI, but we were not entirely sure. We knew Ben's actions were not the norm. We had a conversation with the Doctor and she gave suggestions with options. We went ahead and got him throughly checked over (blood work and exrays ect.). Results - UTI, meds, and food diet change prescription. I thank Dr.Cassandra Van Nieuwal for saving our boys life. She was kind and caring. Sunday was a very busy day in that ER. I prayed for everyone's animals as well as our boy. I am thankful for this ER and their professionalism. At a different veterinary - last year our boy Levi was not diagnosed properly (nor attempted to be diagnosed) and in a matter of days he deteriorated. We brought him to this ER. They did what they could. But, unfortunately, due to the lack of diagnosis from a loval vetinary office and staff on Nova, our boy Levi didn't stand a chance. Subsequently, I am thankfully that Levi is no longer in pain and we got to say our goodbyes (very heartbreaking). Lastly, I am thankful for the Animal Hospital ER because without it our boy Ben might not have made it. God Bless you and thank you. read more

Do not bring your pet here! At the moment I walked through your doors in crisis with my dog, I was asked for payment before any life-saving care was initiated. There was a profound lack of compassion, urgency, and humane communication during what was one of the most traumatic moments of my life. My dog died within one hour of arrival. Emergency care should prioritize immediate medical intervention and empathy, not financial transactions at the threshold of loss. The receptionist Sylvia that speaks like a robot and asks for $1500 every two minutes has terrible bedside manner. If you care about your pet, do not come here. These people prioritize making a buck over your pet health. read more

My little guy Beaux had slipped a disc in his back and was in a lot of pain. They took us immediately, were super friendly, communicated well and i am really halpy and satisfied with the service they provided. They also treated his pain right away. Thank you all so much! read more

Animal Emergency Hospital - Beaux after treatment - Emergency Pet Hospital Near Me - Ormond Beach, Florida

Front desk staff are extremely rude and unprofessional. They incorrectly assumed the owner of my dog, refused to listen to anyone else, and dismissed everything I tried to explain. I have a hearing disability, and because my hearing aids were at home, I was in crisis and speaking louder than usual -- yet she told me I was "yelling." Completely unacceptable. This place does not care about animals; they only care about charging as much as possible. The fact that they have clients is purely because they are the closest emergency vet. The 2 stars they have speak for themselves -- I will never recommend this awful place to anyone. A disgrace to the profession read more

I had a horrible experience my dog was killed by negligence of the Vet at the time and the vet needed to stabilize my dog. No, instead they called me letting me know all on a recorded line that they would stop massaging her heart and to make a decision. It was awful the experience and I walked out of there with a $3,000 bill after they killed my dog. Overpriced, zero compassion. Zero empathy! Don't come to this place it's horrible! If I could put no stars at all I would! read more

We recently moved to Florida, and noticed one of our cats was hiding, and acting sickly. After researching vets in the area, we found that there weren't any immediate appointments available with anybody. We decided to take her to this emergency animal hospital as it was close, and open on a Sunday. For whatever reason, this facility requires customers and their furry patients wait outside and call upon arrival. We arrived at 11:15 for our 11:30 appointment time. A staff member came out fairly quickly, asked a few questions, then took our cat back with her in a carrier. So far so good. Sadly, that's where the good ended. There was NO communication from staff whatsoever for HOURS. No updates, no nothing. We ended up calling at 2:30 (still waiting in the parking lot), to be told our pet had been examined, but that the vet still had to talk with us. We waited another hour, and called back at 3:30. The person who answered abruptly put us on hold and retrieved the vet. The vet was friendly, and had many recommendation on tests, etc. The prices were not just excessive - they were borderline insane! After much deliberation with the staff, they agreed to treat minimally, until we could establish with a local vet. Anti-inflammatory pills, and liquid antibiotics were prescribed. More time passed - it would be after 5pm - NEARLY SIX HOURS LATER, that we had our pet back in the truck. Six hours for an exam and two scripts - absolutely mind-boggling, and a complete waste of time for all involved. At NO POINT did anyone inform us of the wait time. There was NO communication from staff - no updates, no progress reports - NOTHING. A call or text would have been very professional on their part! We had to make all the calls. If we hadn't called, we might still be waiting there now! The sign outside the office warning customers about their "behavior", as well as the filthy port-a-potty for customer use should have been big red flags - I missed them both. My advice to customers would be: 1. Don't bring your pet here unless they are SEVERELY ill, in pain, suffering, or actively dying. 2. Come here prepared to wait. Bring food, water, and entertainment. 3. Don't bring your kids (see #2 above). 4. If you do come here, be prepared to pay high prices. 5. Re-read tip #1. My advice to the business would be to COMMUNICATE with your customers - keep them in the loop, and be honest about potential wait times and/or delays due to more serious emergencies coming in. Given how much you charge for your services, you should be able to afford to hire another person to update customers, thereby freeing up your other staff. Just a suggestion. read more

Animal Emergency Hospital - This behavior is definitely unacceptable! I think communication from staff would probably cut down on these issues. - Emergency Pet Hospital Near Me - Ormond Beach, Florida

See all

I am so grateful for the Animal Emergency Hospital. We went this weekend for our jack russel/chi mix. We had trimmed her nails and one just was cut too short. We tried everything and couldn't get it to stop and it's crazy how much blood there was. She's not a big dog (well a bit on the heavy side) and it became very concerning just how much blood she was losing. Took her to the Animal Emergency Hospital and they got us in quickly and got her back to normal. They were wonderful and we were so glad they were there!! read more

Animal Emergency Hospital - Emergency Pet Hospital Near Me - Ormond Beach, Florida

Misdiagnosed my dog's condition prolonging ACTUAL treatment , we took our dog Raven to another Emergency vet an hour away , that properly cared for , diagnosed and treated our dog . The vet Cassandra Lee Van Nieuwal a new vet at this Local animal hospital , this could have went differently with communication but she failed us on her so called friday , overtired this 33 yr old misdiagnosed , failed us with her poor Communication, to trying to Hard Sell us , Thousands of dollars later leaving the vet work unsupervised to a helper , Giving a one star is overly generous to such a poorly run outfit ,after hours. The owner will be hearing from our attorney and I will also be making sure that this sort of event does not happen to any unsuspecting animal lover and resident . We were the only residents here on this day at this time. Avid this place if this vet is your only choice . read more

See all

I brought my dog Rocket to the Palm Coast Mobile location and this had to be the best experience. They were extremely knowledgeable, professional and caring Vet Team. I much appreciated everything they did. Thank you for a great experience. Highly recommended read more

They were kind during the last moments of my beloved cat's last moments. Boyar was almost 17 years old. Thank you all for your sympathy and care. read more

Animal Emergency Hospital - Boyar at about 10 years old - Emergency Pet Hospital Near Me - Ormond Beach, Florida

MONEY HUNGRY, NO HELP After waiting in the lobby for at least 2 hours. We were finally "seen". They took our cat, didn't really explain what was going to happen & put us in this room, we sat in there for maybe another 45 min. Then they said that we would have to pay a RIDICULOUS AMOUNT OF MONEY for an x-ray and possibly surgery. Which we declined. Then they tried to get us to finance, after being declined we decided enough is enough... THEY HAD US SIGN A PAPER SAYING WE REFUSE TO HELP OUR ANIMAL... WHAT. Long story short they gave us a week worth of medicine & sent us on our way. I feel like I basically paid for this doctor to lift my cats tail up and just say yup she got a uti & medicine. Went to Driftwood Animal Hospital and was in and out in no time & they were VERY RESPONSIVE. ALSO BOOKED ME A CHECK UP BECAUSE THEY CARE! GO THEREEE!!! read more

Fraud! I took my sick cat there at the recommendation of a vet (because the vet was too busy). They took the cat in from the parking lot (like we are still full COVID lockdown) and pet "parents" were not allowed in the building. They called in 12 minutes (no way they had time evaluate him) and said they would keep him 60 hours and the bill would be $4000 WITHOUT me ever meeting the vet or any techs! This is for a cat who was playing, and eating an hour ago. The staff was rude and hateful when I asked them to bring the cat out so I could get him care someplace else. They called me "incompetent" (wrong use of word) when I asked again to bring my cat out. I would not take a dead opossum there much less a beloved pet. FOLLOW-UP: I immediately took my sweet cat to another vet. I was treated with respect, got to go inside, speak at length with the vet and staff. My cat was treated and the same procedure was $1200. I took him home the same day. And he is well! The ERHV is a horrible place and use extortion and cruelty in the most difficult times. AND I WISH I had read the YELP reviews before pulling into their prison-like facility. read more

Animal Emergency Hospital - Bogart - Emergency Pet Hospital Near Me - Ormond Beach, Florida

I took my 11 year old beagle (Freckles) to this facility on two separate occasions. The first time I chose to treat the symptoms. She did well for five weeks, but the problems returned. On her second visit, I chose to have blood work and x-rays completed which I should have done the first time. The vet and all of the staff were very caring about her and went out of their way to accommodate me as well as my dog. I am very appreciative of the service me and my dog received. Thank you for your kindness. read more

One of my TNR kitties had his rear leg run over by a neighbor. He disappeared for a couple of days. When he came home we brought him to the emergency vet hospital. The staff is so very professional and amazingly kind. My boy had to have surgery to put his leg back in place. He is only 6 months old and has his whole life still to love on me. Obviously I went for the surgery option. The only other option was euthanasia which was not appropriate in this case. Yes it cost money to perform surgery and overnight care. The bill ran me $5k. Yes that is alot of money but reality is, it is not alot of money when you think about it. These are medical professionals with lots of overhead to operate a 24/7 365 days a year emergency animal hospital. Everything in this world is so expensive. Heck, how much is a stay in a human hospital overnight. Vets are doctors too with all the same kind of overhead to pay for. I know the money part can be difficult but it is more about the quality of life for the pet. The doctor was so caring and genuinely concerned. Ok the wait time when you arrive can be excruciating BUT you get to wait in your vehicle so you can talk on the phone, watch tv, listen to music, take a snooze. This is no different then taking your human loved one to an emergency hospital. You wait in a waiting room for hours before you know whats going on. Doctors, nurses and staff have many others they are trying to help, diagnose and triage, all behind the scenes. So give them a break and let them do their work with a clear head, not with someone being nasty or rude to them prior to maybe your pets surgery. Remember that the outcome of your pet may not always be what we hope for and that is not the doctor's fault so don't take it out on them. You will still owe the bill even if your pet passes same as you would with a hospital for humans. FYI my bionic boy is coming home today. Thank you Animal Emergency Doctors and Staff. Remember you have to visit your pet during their hospital stay to encourage them just as you would your visit your human loved one in a hospital. Just leave the flowers home and bring treats instead. read more

Animal Emergency Hospital - Post surgery visit with my little guy. - Emergency Pet Hospital Near Me - Ormond Beach, Florida

We've had to bring our boy Bub here 3 times now. The first time, they saved Bub's life. He was lethargic with labored breathing and pale gums. They wasted no time getting him back and taking care of him. They had to drain fluid from a sack that had formed around his heart. They kept us very informed the entire time we were there. They referred us the UF Animal Hospital in Gainesville to get further testing and treatment, and made sure we had all the info we needed before we went. At UF they confirmed he has Hemangiosarcoma, so they did surgery to remove the mass from his heart. A week after surgery, one of his incisions were infected, so I took Bub back to Animal Emergency Hospital Volusia, and they saw us right away. Got his incision cleaned up, and gave us ideas to help keep it clean since it was on his belly and touches the ground frequently. Just today, I took him back again because he seemed very tired and out of breathe. Since he just had his first chemo treatment i just wanted them to check his heart out to make sure everything was okay. They took him back right away again, checked him out, and the. Took the time to give me information on supplements that I can get that will help him as his cancer progresses. Everyone there is so friendly and empathetic, very informative, and easy to talk to. read more

Animal Emergency Hospital - Emergency Pet Hospital Near Me - Ormond Beach, Florida

See all

I was just in the Animal ER so scared about what my bird did to himself-he managed to get a small ball stuck on his bottom beak and of course, I was flipping out and I couldn't get it off of him so I decided to try this ER-Christina is a GODSEND!!! she was calm and helped me to calm down and she had taken that ball off of his beak in about 5 minutes! I am so grateful to Christina and the kind staff working tonight-thank you all for making this worried mom's heart not break and make everything right again-I love you ladies and HIGHLY RECOMMEND YOU! Thank you again, Christina!!! ;0) read more

Our 1 1/2 year old goldendoodle had to have 12 stitches under her hind hip/leg area. $700 plus antibiotics and tramadol. We expected that. She kept her Elizabethin collar on. The next morning she got up and we noticed a stitch was loose. We called and were told,"no problem, it happens all the time". Ugh, so I took her back in thinking it would be a simple fix. Wrong! The vet said they had to redo everything. Vet assured me it wouldn't cost as much. Wrong! Actually it was more. I couldn't see how she could have gotten an infection that fast...she was still drowsy from surgery and on antibiotics. I was nice and held my tongue but told vet that I did not want a continual stitch but each individual stitch tied and cut. Her response was, "that will take more time". If the vet would have taken her age, breed and activity level into consideration I feel we would not have had to repeat the danger of anesthesia 2ce. My dog was docile and just got up and we watched her like a hawk. There was no activity that would have broken the stitch f it was done properly. THEN we came in to have stitches out. They said, "no charge". I just looked at them like , duh. She of course has a hard scar and will for a while but we just noticed now that the area has softened that they left a stitch in! So back we go. Not happy! read more

My dog had an allergic reaction to some vaccines given to her today, I brought her to this animal hospital and even though some of the reviews are negative I have to say this place was AMAZING the staff is very kind, gentle and friendly. They took care of my dog and got us on the way. Hopefully I won't have another emergency but if we ever do then we will definitely be returning to this animal hospital. Thank you so much Animal Emergency Hospital Volusia!! read more

This place is a disaster. They don't know what they are doing. They lie. They refuse to give you records or lab reports. Do not take your pet here! I was given a diagnosis over the phone while on my car in the parking lot- after having been there over 5 hours. They would not release the lab results to me or my regular vet so we had to retest only to find out they LIED! What they told me was wrong can't even be found in the type of test they did. So I had to pay extra to find out because they lied and would not release the records. It's been 3 days and they still won't. I never even spoke to a vet. They tech I spoke to had no idea what she was doing. And their front office staff is incredibly rude!! Do not take your pets there. I promise you will regret it! Read all their review on google and the lawsuits they are having on Better Business Bureau. I wish I could give ZERO stars. read more

Twice now this ER has saved my precious princess' life. The technicians and doctors here are extremely impressive with their care, knowledge, and customer service. They are constantly busy yet still manage to speak to customers with kindness and good manners. My 10 pound YorkiePoo was attacked by my friend's 50 pound dog right in front of me and thanks to this ER, my lil' princess is still with me. Yes it's expensive but that is life and that is owning a pet. If you are not okay with the prices just remember that this is an animal emergency hospital open 24 hours 7 days a week 365 days a year... it's not the dollar tree. Thank you so much Volusia Animal Hospital for all you do, you are hero's!!! read more

See all

Be careful because they will charge excessive and astronomical amounts. I would recommend to go to Emergency Care in South Daytona or anywhere else read more

On 10/27 I had to unexpectedly had to put my poor girl down after calling around I chose to go here after being quoted $410 over the phone for euthanasia and private cremation in tears I asked the price and that's what was given to me. After arriving they took her to a room and placed me and my family in another then came back to tell me it was going to be almost $900 I was shocked and upset but ultimately realized I would not be able to pay this much considering it was a surprise we had not prepared for, when I told the technician I needed her back and would not be able to pay they told me I had to pay and I could "just get care credit" her and her entire nice demeanor and tone had changed the moment I wasn't able to pay 900 she started behaving as if we were children and she a principle, she started to say we needed to apply to credit lines and basically started refusing us our animal once I was upset she then said all I had to pay was 105 for the examination and by exam they meant taking her back into a room for less than three minutes to agree with the very visible and obvious signs I had already stated at this point because of how I was being treated I was irritated and felt the $105 wasn't okay (also they told me the quote never happened and went to listen to the call where the woman did indeed tell me it was 410 but then they said I clearly asked the wrong questions even though I didn't. But they didn't want to have to admit that so they instead told me while I was in tears there and over the phone that it was my mistake after about 15 mins of arguing I finally paid the 105 the lady at the front desk was clearly already cued in on how to treat us because she was so nasty and disgusting to me it was insane slamming pens and short answered and quite literally yelling at me for asking simple questions. After I paid they finally gave me my dying dog who was now hyperventilating and shaking as we got her in the car. I would never ever ever go her ever again I don't trust people who see sick animals as an opportunity to price gouge and make people feel like bad pet parents for not being able to cough up and extra 900 The vet and the techs were awful the only kind on was the original woman checking us in she honestly seemed mostly afraid of any of them. If you live you animals don't come here read more

Dr. Luiz Bolfer is the most incompetent, uneducated, unethical "Veterinarian" I've ever met. As a Vet Tech, what he did to my dog- without consulting me first or getting consent for the treatment he used. He used a long term care bandage with adhesive glue on my dogs head and face to be used for 24 hours. He fused my dogs ear to his head with bandages so when they were removed the clots would burst and send him right back to their facility to do the EXACT cauterizing treatment with no pain medicine, all over again. Do not trust this facility. What they do is cruel and unusual. As a vet tech, I would NEVER treat an animal this way. It is sickening and frightening. read more

Animal Emergency Hospital - Long term bandage wrapped around dogs face and head that was only to be worn for 24 hours per Dr Bolfers instruction. - Emergency Pet Hospital Near Me - Ormond Beach, Florida

See all

I WILL BE FILING A CLASS ACTION LAWSUIT!!! IF YOU HAVE A SIMILAR EXPERIENCE WITH THESE AWFUL PEOPLE PLEASE REACH OUT!!I took my 1 year old pug to this ER around midnight for his poops and lack of appetite. I tell them when we got there. He just finished a whole bowl of food 10 minutes prior. They still tell me they wanna run bloodwork and x-rays. They come out 45 minutes later and tell me that the x-rays were unclear because of the food that he just ate but if I gave you a notice that he just ate run the x-rays? they then told me to come back the next day after pre-paying for the x-rays and told me I had to pay another $300 that following day for more x-rays. The x-rays produced nothing and they told me that the obstruction had moved past what they were worried about. They gave me medication to give him. But failed to tell me that they were giving me the highest possible dose. They told me to give it to him twice a day every day for a week at 250 mg per dose. after doing the correct calculations, my dog should've only been receiving 280 mg in an entire day not 500 and one of the very first side effects of this medication is seizures that was never brought up to me and my dog ended up having two while we were not home and he was being watched by a sitter confronted with me and my number because we were talking to them. We called again a separate number to get the doctors name prescribed the medication and refused to tell me about the side effects and they refused to give that to me and hung up again and said they would call the police for harassment if I called back if you value your pets, do not take them here they will take your money and your life from you in the same night. They don't care about your dog, just their money and they're 2.5 stars if one person sees this and changes their mind it's a win to me. We went to the ER in East Volusia, and they diagnose the toxicity from the medication that they gave us. This hospital is being sued from malpractice and hopefully won't be over more than the next six months. read more

A little surprised about how callous we were treated. Vet tech got snotty when I repeated what the doctor had told me. Seemed like they just rushed us into surgery and definite money grab. The three stars, however were for the care our dog received. read more

We had a very sick 4 month old toy poodle and these lovely people took the puppy immediately. They were kind and professional and even brought us water a few times. I'm read more

This place is scam. Outrageous prices definitely go somewhere else they overcharge. And they definitely do not care about your animal give them zero Stars if I could. Wasted time at this vet my cat died suffering I wish I went to another vet read more

I had heard bad things, but a few vets explained that it's such a volatile situation when visiting an emergency vet. My experience, while being one of the worst of my life, the staff and the doctor were absolute angels. I thought for sure it would cost every red cent I owned, not at all. Everyone handled my precious baby with such care. I eventually lost my little one. But, the wonderful care and help we received from the professionals here helped us keep her comfortable and loved until the end. Thank you, from the bottom of my heart, thank you! read more

Currently sitting in the parking lot waiting for the police because they won't give me my cat back! They discussed no price with me for an exam. Brought my cat that just had kittens in to make sure all of the kittens were out. They come out get my card still not giving me any prices. Then they come back with a receipt of $150. They did nothing. I understand a nominal fee but now they're refusing to give me my animal back. They stated it would be a total 500 with X-rays. I ask how much the x-rays are. They charge $400 for an x-ray. They completely take advantage of people in their time of need. I stated I did not have the money for that so I could not move forward. They bring my card back with $150 charge. If the total was 500 and the exam should've only been $100 because the x-rays are $400. They're refusing to give me my cat back so I'm sitting here waiting for the police so I can at least get a police report and I will make sure to blast them on every social media outlet that I can find!. Furthermore just received my cat. Got my police report I will be disputing my credit card. They left the dead fetus in the box with my cat and her kittens. There are other emergency hospitals I strongly suggest going to those. You did not discuss any fees with me before hand. I pulled up you took my cat in told me to go to my car and you would call me. You then said it would be $500 to which I said no. You did not discuss any fee with me I told you don't touch my cat I'll take the cat to my vet. I have filed a complaint with the state attorney general I have also made a complaint with Volusia County. You are crooks! I've had seven people email me telling me you did the same thing to them. I advised all of them to follow complaints with the state attorney and the Better Business Bureau as well. You should be shut down for your dishonest business practices!! Furthermore the police officer did not advise me to sign the receipts. He told me it was a civil matter and to take you to small claims court. He said it was absolutely ridiculous that you were holding my cat and her new born kitten hostage when you didn't do anything! He also started laughing when you said to trespass me off the property. He said I'm not going to trespass you off the property until they give you back your animal that's ridiculous! At no point did I raise my voice at no point was I aggressive I made it very clear what I thought of your establishment. Don't worry I will not be back I have found another emergency hospital should I need it. Every time I have come to your facility I've picked my animal up a few days later in a bag because you did nothing for them but cremate them. When my daughter Dara brought her dog in, you said it ate a tampon and the sting wrapped around its stomach. Without hesitation I was down there paying $4800 for my daughters dog. So it's not a matter of the money. I spend more than 155 dollars on candy crush in a week! This is a matter of principle!! read more

Atrocious. I wrote a review about the horrible attitudes and ridiculous policies at this establishment, and the response they gave me is the same as everyone else's. Let me ask you something owner Bob , how can you justify the actions and behaviors of the staff at this facility when MORE than half of your existing customers all feel exactly the same way. So, is it you or is it them? And who on gods green planet told you it is OK to bill someone, make us sign a $1000 estimate for services and then refused to give me a copy of what I just signed? How does that even sound reasonable? At least you got the copy/paste thing down, because your business administration skills stink. read more

My dog was bit with large deep laceration under eye. Waited 2 hrs no one even looked at my dog. Was told dr had 3 surgeries ahead of us. Would have waited 8 or more hours so we just left. Also heard their prices while sitting there and was shocked at the 2000.00 price range read more

Took my dog here because they were recommended by another vet office. My dog broke her dewclaw and was bleeding. There were other pets with more urgent needs so we waited a little bit which we understood. The staff was very nice and caring and kept us updated on wait times. They reviewed billing with us before doing anything and treated our dog Kona great. We were in and out within about 2 and half hours. They were excellent and would definitely go back to them if needed. Thank you guys!! read more

This place is very shady. My cat got very sick with a blocked urinary tract and we took him to Animal Emergency Hospital Volusia as it was the only hospital we were aware of that was open at that time. We were faced with a unreasonably large vet bill.  Doctor Johnson (the owner of this facility) talked down to us, was extremely rude, and uncompassionate. She gave us no options besides paying a vet bill that we couldn't afford to pay, applying for scratchpay or care credit (making it more expensive), or surrendering him to the hospital to recieve the care that he needed. We were told her facility could not offer us a payment plan. She told us we could sign a document, releasing him to the hospital for treatment and he would be adopted out afterwards. We were told that once we sign the document, they would no longer give us updates about his treatments or well-being. I would like to see this policy change but it probably won't. Out of desperation and feeling pressure from Dr. Johnson and some of her staff, we signed the document. We hope that he really received the care that he deserves and was treated with nothing but kindness. We loved our cat and he was our best friend. The house is so empty without him. We never even got to say goodbye. We hope that the next family that gets the pleasure of knowing him, loves him as much as we did. We have since attempted to reach out to Animal Emergency Hospital Volusia via email and Facebook messenger but they have not bothered to write us back (although I'm sure they will add a wierd, copied and pasted response to this review, justifying charging so much more than other facilities). I am certain that the owner is not actually even reading the feedback I have about the hospital. We want to warn others about our disgusting experience. We are also going to file a complaint against the hospital, to the Florida Department of Business and Professional Regulation. I am not sure that they will be able to do anything, as we do not have an hard evidence of the enormous pressure we felt from Doctor Johnson and her some of her staff, only the recorded phone calls owned by the hospital. We did not even get a copy of the horrible document we signed. Please hug your pets and cherish every moment you get with them. This could happen to anyone. Follow up if you feel like you have been mistreated by an animal hospital and staff. We do not want to see this happen to anyone else. Yet another one star review for Animal Emergency Hospital Volusia, BBB complaint, and amazing cat put into an adoption shelter... To whoever responds to these reviews, I prefer to have everything from you in writing and I know your business phone number so don't bother giving it to me. read more

If I could give this place a zero I would. They misdiagnosed my cats condition as a urethral blockage when it was actually an infection. The "plan" was almost $3000 and 3 days in the animal hospital which I indicated I was not going to do. They slow walked returning my cat and my drivers license in retaliation after I paid the assessment fee. It took almost 45 minutes and a call to the police before they returned my property. They were so rude after I declined. The only reason I went to this place was because it was a Sunday, actually the Sunday after Christmas. The vet indicated he might also need surgery after the catheterization and a lot of people just had them do the surgery first which included removing his male parts so he could pee like a girl cat because of the cost. It was horrifying. I took him to a different emergency vet who diagnosed a urinary infection, gave us medication and antibiotics and he was better in one day. read more

Maybe read the room and figure out why your business has so many one star reviews with people who are grieving because of your unprofessionalism and ineptitude. Clearly your vet shouldn't be practicing. I'm just sorry so many people have had to lose a beloved pet because they were under the false impression that your business was qualified to help. read more