I took my Golden Retriever to Dr Mundell for his first office visit recently and ended up with very mixed feelings about the entire experience from start to finish.
My dog has been suffering from allergies for over two years and he's barely 3 years old so it's been going on most of his life. His symptoms include various skin ailments including bumps on his chin, rear and tummy, red & itchy ears and his feet become so red and irritated that he sometimes won't even stand up. Nothing I or his primary Vet did seemed to work and I've felt completely helpless watching my poor boy suffer, constantly chewing & licking himself obsessively sometimes until he's bleeding.
I ended up calling Animal Dermatology Service partly because of the reviews I read here. After dealing with our issues for so long, the two and a half months waiting didn't really seem like much. But, we were definitely anticipating the appointment eagerly and very happy when it finally rolled around.
Now that I've met Dr Mundell in person, I'm really surprised to read a couple of the other reviews, especially one that states he explained treatment in an easy-to-understand way. That seems incredibly difficult to believe as I could barely understand a word of what he was saying the entire duration of the appointment and most of the things I did understand seemed almost completely irrelevant. While he did spend a significant amount of time with us (around an hour and a half), I think he probably could have fit the actually pertinent information into about 15 minutes honestly. Half of what he said I couldn't make out at all because he didn't speak clearly--more muttered, almost as if he was talking to himself at times--and rambled on without stopping, telling stories about other patients mixed in with a bunch of repetitive, speculative babble.
Sorry, I know it's harsh but that's the real truth of it.
Even so, I could have gotten past that but there were a couple of things that really bothered me.
One is he wouldn't let me speak at all--and I mean not at all. I think, since I know my dog better than anyone else, the information I have dealing with his allergies firsthand might be valuable. And, even if not, I am paying to be there and want to be heard. He would actually keep talking and raise his voice over mine to keep me from getting a word in edgewise. I didn't get to say anything or interject the entire visit which was a real put-off. Kind of like "only speak when spoken to" kind of thing. Really weird for a health care professional.
The thing that disturbed me BY FAR more than anything else is his lack of attention to my dog, his patient. He never petted him the entire visit and when my dog would walk up to him, didn't even look down at him!! What the heck. I was very, very uncomfortable with that. He would just keep talking and look straight ahead when my dog approached him as if he wasn't even there. Outside of the 30 seconds we spent having my dog lay on the floor so he could quickly examine his tummy & feet, Dr Mundell never associated with him whatsoever.
That is ultimately the reason we will not be back. I care deeply for my dog and feel horrible when I have to leave him with anyone, even people he loves, but when he's going to the doctor it's a much worse feeling. I can't see handing him over to be sedated for allergy testing to someone who doesn't even attempt to try to make him more comfortable and at ease while undergoing traumatic diagnostics. It was very, very, very odd to watch how impersonal he was with my dog and, by the time our visit was over, I was practically running out of there. I felt like I'd betrayed my dog by bringing him there, especially when I had to let them take him in the back for a blood draw. I did do that since it was such a quick procedure but I still felt horrible about it.
All that being said, I will tell you that I do think Dr Mundell is an incredibly knowledgeable doctor. It's possible he is just a socially inept, cerebral type person.I don't think he's mean or that his intentions are anything but good. He's likely just awkward, but enough that I am too uncomfortable for a return visit despite the fact that my dog is better than he's been since the onset of these problems two years ago.
The treatment Dr Mundell prescribed IS working. It involves an anti-biotic to rid my dog of a generalized Staph infection which is the cause of the bumps on his face & rear, etc an anti-fungal pill which will rid him of the yeast infections responsible for the red ears and feet in addition to a foot spray,an ear cleanse and an ear ointment. It's an in-depth regime but I am willing to do whatever it takes for my dog to be healthy and it looks like he is on the way. Unfortunately we probably do need the allergy testing to treat the core issue of my dog's problems as staph and yeasts are usually secondary to allergies. But we will have to go elsewhere for that. read more