PLEASE DO NOT BRING YOUR ANIMAL HERE. The utter lack of any care, compassion, understanding, or empathy shown by Dr. Fry was APPALLING. I cannot speak for the other male veterinarians here, but please stay far far away from Dr. Fry; more specifically she wrote off most of my concerns, she was very rude on the phone, spoke very condescendingly, told me she could not help myself or my dog because he was too excited (not aggressive, verbatim "excited"), and performed an underwhelming not even 10 minute 'new patient exam'.
TLDR; avoid this veterinary hospital, but most importantly avoid Dr. Fry at all costs because she will show both you and your dog zero compassion.
I was referred here by a family member, who in retrospect was not a patient of Dr. Fry but of a different veterinarian at this clinic. I brought in my brand new rescue dog, basically a stray with zero medical history, and understandably I had a laundry list of concerns. The gal at the front desk, and the vet tech who came out to get him from the car were the only two saving graces in this whole experience. I was very open about his lack of training (he's brand new) and that I was specifically looking for a full diagnostic appointment. Well about 10 min after dropping him off (per covid procedures) Dr. Fry calls me to go over her 'exam' she magically managed to perform in only 10 min (that was my first red flag). I could go on for a very long time in this review but to keep it to the point; she addressed 2 of my concerns, wrote the rest off, she was rude, showed zero empathy towards his situation, and offered zero resolutions to his lack of medical history. I ended the call by stating I would like to pick him up immediately whether she was done with her exam or not because I did NOT want him in her care any longer. I picked him up about 15 min later and I voiced my concerns and frustrations with the vet tech who was VERY understanding to the exchange that just happened (thank you to her) with the vet and told me I am not the first to encounter an exchange like this and that I'm actually one of MANY. The family member who referred me actually ends up calling to complain as well, and a different vet tech ends up calling me back to what I thought was apologize, but really she just gave me a little bit more information of the exam and then a lecture about how I need to seek training ASAP (which was already sought before this appointment..). I paid $200 something dollars to be lectured, not helped, given two medications, and spoke to condescendingly by some lady who didn't do her job to the best of her ability.
Dr. Fry ran off not only me, but also the family member who referred me to this clinic. Such a terrible experience, I would never recommend this veterinary hospital to anyone. read more