They give you an estimate for a procedure they have preformed countless times, you pay it in full. When you come to pick up your pet its more than double that amount. The only explanation they gave was "she's a big dog and it took more drugs", that it. That all they could come up with to justify the increase. I could see $100 - $300 more because of this or that but $1220 on top of the $1200 "estimate" is ridiculous. I can think of no other word but "dishonest" to explain how you could be off that much. I paid the ransom and will spread my story as a warning to all. read more

Super unprofessional. We had a consultation appointment with Dr. Brown scheduled and when we got there, he had decided to leave early for the day. The unknowledgeable girl behind the desk was super dismissive, just terrible customer service. Would NOT recommend. read more

I took my cat to him for a problem. He took her into the back room and did something. Several minutes later, he called us back and the cat was on the floor, gasping for air. He gave me a bunch of medicine and I left. The next morning, the cat was found dead. As to this date, I still dont know what happen. I returned the medicine which was never open and he refused to give me credit. He stated that after the incident in which someone put poison in the capsules and put them back of the shelf for resale, a law was pasted that NO medicine or ointment can be returned. I thought about filing a complaint with the Veterinarian college in Columbia but who are they going to believe me or the Vet. I DO NOT recommend Him. read more

Dr Jones was great. Explained everything and why. Was patient with our dog was very calm and I think it called our dog down

They have always provided a great experience. Absolutely wonderful doctors and caring staff. They have taken great care of my elderly diabetic cat in all ways from medication to grooming. We will continue to be visiting them. read more

Animal Care Center - A cutie pie - Veterinarians Near Me - Springfield, Missouri

Needed a vet that accepted hamsters. That is a lot harder than you could think. This vet was awesome. They got me appointments quickly and are rodent friendly. The prices were reasonable. My former vet was all the way on the other side of town and was down to one vet last I heard. Would recommend this place highly for anyone with tiny animals that need vet care. read more

Animal Care Center - Veterinarians Near Me - Springfield, Missouri

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I needed to get my elderly cats to a full service vet as they are both ancient. My cat Abraham had been puking buckets of water on the daily and I just knew he had renal failure like his mom. Dr. Jones saw him first and palpated deep in his belly and felt a mass. They were able to immediately draw labs, run an x ray, and ultrasound... and sure enough my furbaby was overwhelmed with a gigantic tumor. They were able to schedule him for emergency surgery as this thing was pressing on all his organs and making him anemic. The surgery was a success!!! Even better news this was a freak tumor that was not caused by an underlying disease process. Dr Brown performed the surgery and Madison was there to assist. The whole team was phenomenal. Later my little Evey needed a tooth pulled and a cyst extracted. Both my pets recovered. Abraham still needs care and they are incredible with helping my boy with his other health needs. I'm pleased with the professionalism, effectiveness, and kindness my pets received. read more

Not worth even trying to utilize their services. They've closed their lobby to all customers and reduced hours because of 'staff shortage.' Their solution is to make you phone them from your cell and wait in your car instead. Today was 93 degrees with sun beating down and no shade anywhere in their lot. There are plenty of other fine vet clinics in the area with open lobbies. And many available private boarding and pet sitting options. We had a good experience here once but clearly they no longer want our business. If the doctors read this I hope it helps them understand why they will soon be out of work. Your support staff is totally unhelpful and caused us to completely lose trust in your practice! read more

Animal Care Center - Customers are barred from the lobby for the foreseeable future. The lobby is your vehicle! - Veterinarians Near Me - Springfield, Missouri

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I was quoted one price over the phone and when I scheduled an appointment and went and I was more than shell shocked just for two worm and a shot for each cat and no Medication sent home I was charged 219. 00 and now I got a quote for a spay and neuter it was way more than the first visit . I'm am very confused why it's so expensive . I definitely and going to look for somewhere else to get them fixed . I also don't understand why they give you an estimate because they know how much it is . read more

Took both my little dogs to the animal care center to be boarded overnight. My Maltese had dog poop all over his feet and legs, in between his toes and in his fur so obviously had been walking around in his own dog poop or someone else's. They also forgot to give my little Yorky her seizure medication. Thank heavens they were only there for 1 night read more

Summary: Dishonest thieves who don't listen to the owner or provide services as requested, TORTURE your animal and then lie about it and charge for items that aren't consented to either. I'm in the process of moving and needed to get my dogs nails trimmed, but my current vet couldn't get my dog in for over a month because she needs to be sedated due to a severe issue with anyone touching her paws and clipping/using a Dremel on her nails. So I called the Animal Care Center as soon as I woke up, explained the situation and the first person tried to schedule an appointment that day in a few hours after I called. Not thinking, I made the appointment then realized an hour later I couldn't take that because my dog had already eaten. So I called back to reschedule and got her in the next day. My partner took her in at 7a to be sedated, get her nails trimmed, and be available for pick up within a few hours. They called him about an hour later saying she was free to be picked up. He told me right away and I said that doesn't sound right - the vet usually monitors her after she's been sedated. He went to pick her up and they gave him trazodone (which we didn't need because we already have a bottle.) I told him we didn't need that, but they didn't take it off and still charged him for it. He said they didn't take CareCredit either, so I called Animal Care Center and she told me the same thing and then said it's been taken care of on the CareCredit card. It wasn't. It was charged to my partners debit card. Looking on their site, I do see it says they don't take CareCredit, which is fine, but she told me she got it taken care of on the CareCredit card. I was told it was supposed to be around $150 for this because they hadn't seen her before and had to do a wellness check which was $40-$60 (can't remember off hand.) It was about half that and I asked why it was much cheaper and they told me they "didn't need to sedate her." I asked what happened and she told me my dog "just thrashed around a lot, but ultimately let them cut her nails." Then someone in the background said something I couldn't make out and she came back and said, "oh, I misspoke, she was fine and just grumbled." I've had my dog for 5 years. She has severe anxiety and I know she didn't just grumble at them. I have a deep feeling she backtracked her words because she was told not to tell me that after them not doing what I asked them to do with sedating her. Every time she needs her nails trimmed and she hasn't been sedated, she's blown out her coat, defecates, gets severely anxious, and can snap. Sedation is unfortunately the best option for her. So, without asking me they did whatever they did (they don't allow you in there, so I don't know what they did for sure other than not what I asked them to) and gave her back almost immediately (thank goodness, honestly.) My partner gets home and her nails AREN'T EVEN CUT. One paw is COMPLETELY UNTOUCHED. There are random nails on other paws that are untouched, as well. On top of that, my dog chewed THROUGH HER LEASH in two spots. My dog is NOT a chewer. This was due to her severe anxiety . My dogs actions do NOT align with the FABLE I was told of her "being just fine and just grumbling." I went back later that day to return the leash that was given to us in place of the one my dog destroyed after being TORTURED. I also wanted to return the trazodone that we didn't consent to purchasing, but they couldn't take it back (not even for disposal) due to federal law, which I understand. The problem with that is that I didn't consent to getting medication or being charged for it. This place is an absolutely nightmare. They're dishonest, didn't even provide the services I asked for and the services they rendered on their own weren't even completed and then they charged me for items I never consented to either. DO NOT TAKE YOUR ANIMALS TO ANIMAL CARE CENTER BECAUSE THEY DO NOT CARE ABOUT YOUR ANIMAL. read more

I thought this was a nice place been bringing my cat in for years but when needed a expensive dental procedure that I couldn't afford to pay all at once they refused to let my pay it off in payments, had to find a new vet. Who has 600$ extra dollars to pay all at once not anyone I know! read more

If I could give this place 0 stars I would. We recently took our dog there to have an elective mouth surgery and during the surgical consultation they took his blood but not run a test on it because they said it was a "communication error on their secretaries part". They proceeded to do the surgery with anesthesia and in turn my dog has been very sick ever since (about 4 weeks post surgery now). We took him back in for a blood test and when they went over the results with us, they could tell that he is sick but could not say what was causing it. I am fed up with their inability to run a good practice and happy to take my business elsewhere. They also nickel and dime their patients anywhere they can. read more

did a wonderful job grooming my dog!! she came out smiling and looking wonderful. they really knew what they were doing, and we appreciate their taking care of our fur baby read more

Animal Care Center - Veterinarians Near Me - Springfield, Missouri

My sweet dog, Willie, loves going to animal care center and is always happy to see Dr. Jones! We are always tended to quickly and able to get in and out! The staff is always friendly and happy to see the sweet animals! read more

Animal Care Center - Veterinarians Near Me - Springfield, Missouri

You should only go here if you feel like sitting in a room for an hour waiting for a vet to grace you with his/her presence. My visit started off fine, it was my first time bringing my pet in so I filled out paperwork and was almost immediately brought back. The vet tech took weight and observations and then assured us the doctor would be right in. After 30 minutes someone came back in and said the doctor would be in shortly. We waited another 20 minutes before finally walking out. read more

Staff doesn't communicate at all. Doctors don't care about the owners and how rude/inconsiderate/condescending/dismissive. They don't listen to the owners. They don't care about the animals really, just that you pay your bill. Speaking of bills, they'll deliberately build in mistakes that cost you in hopes that you aren't paying attention. Worst. Vet. Ever. read more

I am severely disappointed. I have been taking my dog here for a very long time. Before my cat passed away, I brought her here. My pets aways seemed to like Dr. Philip Brown and did not at all seem to fear him when brought in for annual visits. I took a week-long trip in January and boarded my dog here. When I picked her up she absolutely reeked, and her fur was matted. I honestly brushed it off at the time because I happened to take a trip during an ice storm, so I figured with the weather she was not given much play time outside and I assumed any time she did get to go out it was muddy. I just picked my dog up this morning from another week-long boarding trip and same thing, she reeked, paws were muddy, fur was matted/tangled, and to top it all off I did not get the leash that I dropped her off with. Both trips she immediately had to get a bath once getting home. I expect great care for my dog when I board her because she is a family member and I do pay decent money for her care. I will absolutely not bring her back here again. read more

My cat was sick for three days I tried to find a vet the last two days to take him to this is the only one that had an appointment when I got there they made me wait about 45 minutes had me fill out a booklet lots of useless information asked she told me my cat had the flu and it was because he didn't have his vaccines when I told him that all the rest of my animals were sick dogs included they said maybe we're dealing with Covid and then she had the audacity to ask if I had my Covid vaccine which I do this vets office is very unprofessional and I don't recommend you take anything hereEveryone I spoke to was terrible no empathy or concern about anything else but their self read more

Affordable prices and friendly staff! I've always enjoyed coming here :) They are thorough in answering any questions you may have. Are open late! And I appreciated being offered deal on flea meds. First appt coupon is on their website. Dutchess and Simba are in good hands here! read more

We absolutely recommend Dr. Brown and his staff. Our 2 dogs, 4 cats and 5 chickens are all patients. Dr. Brown was recommended to us after our regular veterinarian had recommended a pet be put down. His 2nd opinion saved her life. We always receive prompt, courteous service, and a follow-up call from the veterinarian. We also use the boarding, and have found our little friends to be well cared for and happy when we arrive to collect them. Cannot say enough good things. read more

Dr. Brown and the support staff of the Animal Care Center were welcoming and efficient. We experienced excellent bedside manner and genuine concern for my German shepherd's well-being. I highly recommend Dr. Brown for individuals seeking top-notch care for their loved one. read more

You can sometimes get in pretty fast, but trying to switch vets or access any records is the slowest thing. I waited weeks to get vaccination records and am now waiting even more time for a medical history records to be sent to my new vet since I move. I wouldnt recommend considering the care isn't that great read more

The doctors on staff are the best in Springfield. If your pet has an emergency, they work well with the emergency clinic in town to make sure your dog is taken care of. I recently lost my buddy to an illness that has not been determined, however the Staff at Animal Care Center is still looking into it to give me answers...Class act in my book! Stop by and check it out! read more

Reasonably priced and very airy. Only problem. My dog came home with kennel cough. So that makes me incredibly angry

Two years ago I would proudly stand by this vet clinic. Today I would not. The upfront staff is incredibly rude and does not make it easy for their customers. We will be switching vets. read more

Boarded my 25 LB and 70 LB retrievers and I felt like they got all the attention they needed. They were actually tired when I picked them up. They were in good hands and I trust to leave them there again. Approx. $390 read more

Well, I will be looking for a new vet!!! If they are too lazy to fax a prescription to 1-800-Pet Meds, then they are just being difficult. Most people do not have a fax machine in their home. The problem is....they want me to buy these products from them. I am from Nashville, TN and I have had 4 dogs in the past and my 2 vets (had to change vets due to a move.....and both my vets were very accommodating) and ALWAYS FAXED MY DOGS' SCRIPTS. If they are too lazy to simply fax the script, then to heck with them. The staff are very rude and won't look you in the eye. They seem to be confused by every asked question. THANKS VERY MUCH FOR YOUR TERRIBLE CUSTOMER SERVICE....ANIMAL CARE CENTER! read more

Great place, they take care of your animal and you can feel at ease. Have taken my Boston there twice and felt good after picking her up that she was well cared for. Highly recommend. read more

I have been with the Animal Care Center for 10+ years ! They have affordable prices and wonderful caring staff! They have saved/helped our hamsters, bunnies, birds, cats and dogs! Needless to say our small zoo has had every problem you can imagine- and Dr Brown has been there for all of our needs! (Thanks for everything-love the Wise zoo!) read more

Feel very comfortable taking my elderly Bassett hound here to be boarded. I spend just a little extra for the VIP and he comes home a very content dog. read more

They over charge and just say people won't notice, they make fun of their clients as they're leaving, they leave the dogs in their cages long enough that the dog urinates on themselves and then they smack the cage and refer to them as a retard or idiot. I've used this vet office for over 7 years!!! A friend of mine went to work there and witnessed this all first hand! Absolutely horrible and no excuse! I'll never take my dog there again! read more

They make you pay $100 extra to see your dog be put down. No other vet in the area does this. You're really gonna make us pay to watch our dog die? Not only that, they tried to take her back way before they would actually be able to do the procedure so like what? Now I don't get to spend my last moments with her? OH and when we picked up her ashes they had all the boxes labeled with post it notes so we probably have someone else's dog now. And when she was alive and we boarded her here she got kennel cough and they neglected to tell us :-) Also they are very overpriced and want you to do all these unnecessary procedures just so they can make money off you. I have no idea how they have such good reviews but they shouldn't. Very unethical business. read more

We had used them for boarding our dogs. Recently, my husband dropped off our dogs to board for the night, The receptionist said that they did not have updated vaccination records for one of our dogs so my husband called me from the facility to let me know. Within ten minutes the updated records had been faxed to them. I had called the receptionist to let her know they were being faxed over immediately, and she said everything was good. When my husband picked up the dogs the next day, we were billed for $132 for vaccinations, examinations, etc., totally uncalled for and without even notifying me that they were doing that. I called them to complain about the charges, and the receptionist said there was no one there I could talk to and hung up on me. I finally was able to talk to the vet who admitted it was their fault and he would put a check in the mail that day. Over the next several weeks I called them about not receiving the check and was given the runaround and told three times that the check had been sent when it wasn't. I finally got reimbursed after three weeks. I would not recommend this place to anyone. read more

SAY HER NAME! You refused to today. And that really deeply disturbed me . She was just a puppy and we trusted you and your staff's opinion which was mistake number one. You murdered my puppy. Then had the audacity to lie to my face . You pretended like no big deal that you failed to call about what was going on with my puppy . You laughed in my face as I mourned what feels like my child. And worst of all you said "THAT DOG DIED" and snickered beneath your breath as of no big deal. But she will not die in vain because unlike you amd your staff I am a detailed and driven individual. I have personally made it my mission to ensure that no family suffers the lost that I have all because you wanted to make a quick buck. And I will make sure that you never hurt another animal again . I pray that I save someone the heart ache by posting this . And I also pray that her name and face will forever haunt you Dr.Brown. You think that you won't be held accountable for your actions I have made it my life's mission to ensure that you do . You made think oh well I am just another anger pet owner well I am not . I will not go away I will ensure justice is served. read more

I wouldn't suggest this place to anyone. I took my dog in today to get his eye checked out. My normal vet is in my hometown, but I was told to bring him somewhere in Springfield just to make sure it wasn't anything serious. While I was there only for his eye, he made a comment about how my dog was being overfed (even though my other vet suggested that amount and he is in no way overweight since you can still see his ribs). He then told me he would need to be put on calcium pills for his ears since he's a German Shepard and they haven't gone up yet. He's only 11 weeks old and if you know anything about German Shepard's, ears can take up to 6 months to go up. Even after talking to our primary vet, she INSISTED to not put a puppy on calcium pills. When I declined the medicine, he furthermore told me that my dog was an aggressive breed and I needed to handle him or he would become an issue later on. I appreciated everything that they did for us, but I felt like I was treated as if I was kid because he's my first dog. I will not be going back. read more

I work in the customer service industry and as such I anticipate and expect good customer service from other places.on Friday the 27th I took my dog Oscar to Animal Care Center with an allergy concern. I was then taken to a exam room where they then came in and took Oscar to the back room. About 15-20 minutes later they brought him back and they advised the vet would be in after a few minutes. The vet came in and advised she had examined oscar in the back and he was "infested" with fleas, the vet could not provide evidence of this but I trusted the vet and did what they told be to which involved buying $75 worth of flea medicine for 1 month. Which with the vet visit totaled $105. After going home I immediately washed Oscar, Eva, and Duncan in Dawn and gave them the medicine to my surprise, they had absolutely no fleas. Still left with the issue I took Oscar to another vet and was advised Oscat had dry skin and an allergy issue. I reached back out Animal Car Center explained the concern and was advised I would get a call back. 2 days later with no call back I reached back out and was advised they would call the next day, next day no call so I called back, and was advised I should be getting a call the next day. The next day no call I called back when I was again advised I would be getting a call back the next day. Today I called back after receiving no call and was advised by the poor receptionist they had sent a letter and would not talk with me over the phone. All I asked for at first was a phone call of apology, now I want my money back and a phone call of apology. I personally will never go to that vets office again and I would recommend the same for all of you. I have never been treated more horribly, but my full respect goes to the poor receptionist who had to deliver this news to me. read more

I recently took my very sick rat there. The vet was super nice (though a bit deaf) and chatted for quite a while with me about my rats and the rats his daughter has. He gave me lots of advice on making my boy better. They also let me get a refill without an exam when I spilled most of his medicine. It was a very nice facility with wonderful knowledgeable people! read more