BEWARE - HORRIBLE BUSINESS and RUDE OWNER ALERT…read more
CRAFTSMAN UPHOLSTERY, Manassas Park, VA
Owner Eric Sejd
Whenever we work with a company, they start with 5 stars. We would never post a negative review for a mistake, misunderstanding or no fault issue that resulted in less than 5 star experience.
But if you are rude, unprofessional and dismissive, continuing such behavior even after I attempt to clarify the situation, you, Eric Sejd, have earned ONE star (because you can't give ZERO stars) and this review!
We were referred to this shop by a very reputable company. During our dealings with Craftsman, their receptionist, Rhi, was always polite and professional to deal with. But in the face of some miscommunications (us emailing Craftsman at the email address that they list on their website which also happens to be Eric's email address for the business - but they don't check this email address) and delays in the part arriving, the owner was extremely rude and dismissive as we were trying to figure out when the work would be completed, or, if it could not be done by our hard deadline, when we should pick up our vehicle and move on. He was snide and flippant, noncommittal and uncaring about completing the work. He was apparently angry that our vehicle had been on his lot so long, but it was HIS SUGGESTION that we leave it there, we didn't ask him to store it, and we had no control over part delays.
We thought everything was fine after Renee emailed with Rhi, but instead, Eric went off as if WE had done something wrong. He hung up on us after calling us, rude and nasty from the first word, and demanding that we immediately pick up our vehicle and pay for work he did not complete or our van would be towed. To add insult on top of that, after we arrived he left instruction (he was not around himself to deal with us) with Rhi that it had to be cash payment, which he didn't mention before hanging up on me.
We picked up our vehicle, which he left in a shambles. They took apart half of the interior of our van when all they needed to do to access the back of the bar was remove 3 screws. They would have known this if they accepted the offer of talking to our original builder (in Missouri) who would walk them through the process - but they didn't.
We did find another shop that was able to reassemble our van's interior and all is back to normal but. While reassembling we realized that instead of simply unscrewing a hose clamp for our cooler basin drain, whoever disassembled our interior thought it would be a good idea just to cut (or broke) the drain plug so I had to go and find pieces to fabricate a new drain system.
We tried to handle this professionally and were met with his nasty attitude, and a clear lack of caring whether or not the job was completed. This lack of customer care is unacceptable. Looking at the few reviews this company has on Yelp, it's been two years since their last positive review. Clearly by the more recent reviews as well as our horrible experience Eric and Craftsman Upholstery have given up. Do us all a favor, close up shop and retire for good so no one else has to be subjected to what we went through.
