I will start by saying, I don't really feel good about giving this any more than one star. I'll start with the good...the place looks amazing! I grew up coming to Battlefield Lanes and this is a great improvement. The computer systems at the Lanes are pretty cool and make for some great laughs. Now, let's get down to brass tax. When the four of us arrived, we were informed it was league night and there would be a 30-60 minute wait. No big deal. We wanted to grab a drink and a bite to eat anyway. We made our way to the bar and ordered drinks. Bartenders were attentive and quick with service but weren't exactly the most hospitable service staff members I've ever seen. Not rude, just not overly friendly. We went to the counter to order food. It was immediately obvious that the staff and the menu were a very new thing. I can understand growing pains so even this wasn't a big deal. We ordered the Southwest Egg rolls ($7.99) and the Southwest Burger ($9.99). We got our food about 10-12 minutes later. The egg roll plate consisted of two small Egg rolls cut in half on a bias with a ramekin of sauce. Now, let's stop there. The menu states that they would be served with house Guacamole. The sauce that came in the 3 oz. ramekin with the Egg rolls was literally cheap Ranch dressing out of a jug with what appeared to be canned Pico de Gallo mixed in it. There was nothing near an avocado in this abomination. I'm sure we don't need to argue that Guacamole must have avocado in it to be called such. The egg rolls were very, very obviously a mass produced frozen product that simply gets dropped in a fryer. I would even be OK with that BUT...2 of them for $8.00!!! Is this an April Fool's Day joke? The cost of those are around $0.40 each. I've been ripped off plenty in my life but this takes the cake. This is theft! OK, so let's talk about the $10 burger...this thing was the sloppiest most flavorless "food" items I've ever has the displeasure of eating. The "queso" is was topped with was nothing more than ultra cheap bowling alley canned nacho cheese mixed with the same canned Pico de Gallo they used in the ranch dressing concoction. The pretzel bun was the best part but even that didn't make sense with the sandwich. The "battered fries" that were served with the burger were floppy and cold and very obviously fried in oil that was far too cold for frying, giving them the texture of greasy boiled potato.
We reluctantly finished the food about the time our name was called for a lane. As a business owner, I would have liked to speak to a manager at this point to give them my feedback of our experience so far but, there was nobody in any area of the building that appeared to be functioning as a supervisor. We took our lane and bowled two games. While bowling, I was discreetly using my e-cigarette which contains a non-flavored liquidy so it does not produce any odors or noticeable vapor in the air. An hourly employee (I assume) approached me and informed me, not so discreetly, that I was not allowed to do that in the building. After apologizing and asking if there was a sign stating so, he replied, "no, it's just a rule here". Well, I think it's fair to say, if you're going to have a ridiculous arbitrary rule like that, you need to post it in plain site for all to see and then, in the event someone does break that POSTED rule, you can politely and discreetly ask the person to refrain from doing so without making a scene in front of other people. On that note. It is an actual LAW that businesses in Springfield must post NO SMOKING signs in there establishment at all entrances and exits. How this establishment got past the health department on this one is a little shady to me. I will not return to this establishment and will not recommend it to anyone. The four of us spent $138 on two games of bowling, horrible food and a few decent drinks. Extremely poor value. Needs A LOT of work. Buyer beware. read more